5/5
TrustpilotPositive experience
Extremely helpful sales staff, customer service and after service staff
Trusted Agent profile
St George estate agents in London
★★★★★
478 reviews across 2 offices and 2 platforms
St George has two offices, all in London. Together they have 478 reviews on two platforms, rated 3.9 out of 5 overall.
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Our offices
St George's two offices, most reviewed first. Each has its own page.
Latest reviews from every St George office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotExcellent quality and outstanding services from Berkeley Home Cranleigh Team
The Sales Office gave detailed information about the property and provided necessary assistance during the purchase process. The customer services team also provided outstanding and prompt responses to my queries and concerns. The quality of the property is excellent with all high grade appliances.
5/5
TrustpilotNo matter what is required Bekeleys…
No matter what is required Bekeleys always came across ! Excellent Graham Orrick and team in sales and customer services team including Alex, Damien ! Thankyou for your continued support!
5/5
TrustpilotWe received excellent customer service
We received excellent customer service, with timely and diligent responses. We were made to feel important.
5/5
TrustpilotI recently had the pleasure of…
I recently had the pleasure of purchasing a property from St Williams Homes (part of Berkeley Group) and I couldn't be more thrilled with the experience. From start to finish, the entire process was seamless and professional. The sales team was knowledgeable and friendly, guiding me through every step and ensuring I was fully informed about the property and all available options.
5/5
GoogleFantastic use of a lovely river side location, the extra perk is the amazing coffee from Bread Lab - highly recommend a visit.
1/5
GoogleI went to frank Banfield park today, which is opposite Fulham reach and which is in its final stage of development and found to my horror at the park that is supposed to be up kept is more like a field that is in the countryside , totally unkept with grass up to your knees and not a groundsman to be seen anyway. It is a terrible example of hell, your company is “looked after “the surrounding area I dread to think what your properties are like inside, if this is our you have left a park for the local people to walk in.
1/5
TrustpilotAll we can say it terrible and noisy
Rating only, no written review.
5/5
TrustpilotCan’t recommend the staff at Hartland …
Can’t recommend the staff at Hartland village enough. Their customer service is Second to none, particularly compared to some other local new build developers. Sadly, we had to pull out of our sale due to personal reasons but Frances and Janey both went above and beyond to help us and we are forever grateful. Fantastic service throughout the whole process even though we did cause them some issues, they did what they could to help so thanks again.
1/5
TrustpilotBe Cautios when buying from Berkeley Group
Avoid “With Energy” and Be Cautious When Buying from Berkeley GroupI would strongly advise anyone to be extremely careful when considering a property purchase from Berkeley Group. What they fail to tell you is that you are locked into using a single energy provider: With Energy. This isn’t just inconvenient, it’s outright monopolization. You don’t have the freedom to choose a provider that offers competitive rates or better service. You’re stuck, plain and simple.To make matters worse, With Energy charges an absurd £2 per day as a standing charge. That’s over £700 a year before you even use a single unit of energy. It’s completely unjustifiable and feels like daylight robbery. How is this even allowed? This ridiculous fee leaves you paying far more than necessary for basic utilities.Berkeley Group has essentially handed its customers over to an exploitative energy company, ensuring you’re forced into paying extortionate fees with no way out. It feels unethical and deceitful, especially since this critical information isn’t disclosed upfront during the buying process.If you’re considering buying a property from Berkeley Group, I urge you to dig deeper into this hidden trap before committing. The combination of poor transparency and exploitation through With Energy is enough to sour what should be an exciting investment in your future. Buyer beware!
1/5
Trustpilotnot so great or straightforward in returning the security deposit. a great development but they are…
It's a great development but they are not so great or straightforward in returning the security deposit. My one star is based on my experience with their lack of professionalism when it came to returning my security deposit. I am still waiting as it drags on. It's cost me time, effort and money as I await annoyingly.
5/5
TrustpilotWould definitely recommend and use…
Would definitely recommend and use again in future
1/5
TrustpilotSales good, rubbish aftersales
Everything done by the sales team was good, but it was only good up until that point, once they have your money they don't really care anymore. Customer service response time is slower than the NHS. Though let's be honest, if you can afford one of these homes you should be able to afford to fix any problems that come with the home afterwards, right? Right??
1/5
TrustpilotAVOID AVOID AVOID
AVOID AVOID AVOID. I bought two properties in the UK from Berkeley, on in OneBlackfriars and another in Chelsea Creek. And my experience is just the same as the others, once they take the money, anything that goes wrong will be a nightmare to fix, even if the property is within warranty. The heating system of my new home is not working and winter is quickly approaching. It's been a month since I initially reported and no solution has been provided. It seems ironic to live in a brand new million-pound flat and freeze in the cold English winter.Please DO NOT trust what they say about their clients would recommend them to a family and friend, this company ties this question in the survey for homeowners to the performance of the customer service team to guilt their customers into providing high scores for the company.
5/5
TrustpilotReally great aftersales service 👏
5/5
TrustpilotExceptional Service and Stunning Apartment at Eden Grove by Berkeley Group
I recently purchased a new apartment at Eden Grove by the Berkeley Group, and I couldn't be happier with the customer service I received. The team was incredibly supportive, professional, and time-bound in all their dealings with me. From the initial inquiry to the final paperwork, they ensured everything went smoothly and efficiently.The apartment itself is fantastic, it features modern amenities, a spacious layout, and high-quality finishes. The kitchen is equipped with state-of-the-art appliances, and the living area is bright and airy, thanks to large windows that let in plenty of natural light. The bedrooms are comfortable and well-designed, providing a perfect retreat after a long day. Additionally, the building offers great facilities such as a gym, a communal garden, secure parking, and the convenience of a 24x7 concierge service.After moving in, I encountered minor issues with a dimmable electrical light switch and a leak with the shower screen. However, these were quickly and efficiently fixed within 24 hours by the Berkeley team, demonstrating their commitment to customer satisfaction.Their dedication to providing excellent service made the entire process stress-free and enjoyable. I highly recommend Berkeley to anyone looking for a new home!
5/5
TrustpilotNice developer
Nice developer! Very responsible.
5/5
TrustpilotGreat build, good service and fantastic aftercare
5/5
TrustpilotThe customer service is great!
Rating only, no written review.
5/5
TrustpilotDelivery beyond expectations.
The professionalism and curtesy placing us as the customer first. Berkeley has surpassed its initial targets in delivering a development that Southall can be proud of. After the pains of removing the gas works and parking lots, Berkeley has created a wonderful community friendly environment. It has set a new standard for future development for the rest of Southall to follow. It’s a pleasure to take visitors as the destination that we can be proud of. Everyone associated with Berkeley and the development go the extra mile with a smile. 😊 For me Berkeley have genuinely excelled in every aspect. As a former Southallian, I would recommend to any investor or someone looking to return to Southall , that now there is such a desirable place at The Green Quarter.Looking forward to the next phases of development with eager anticipation.
5/5
TrustpilotWe’ve recently purchased a property
We’ve recently purchased a property. The build quality is excellent. The staff are very efficient and very friendly. The new build estate is well planted and looks beautiful.
5/5
TrustpilotGreat customer services from all team…
Great customer services from all team members. They were very helpful and quick responsive.
5/5
TrustpilotHigh quality residences.
High quality construction; different size blocks are very attractive; site beautifully laid out (trees, gardens, lawns, open spaces, main entrance); provision of all kitchen appliances most welcome; basement parking served by lifts is excellent. Visitor parking, unfortunately, is substandard (lacks flexibility, sensitivity, realism).
5/5
TrustpilotGood quality apartment
Good quality apartment, the entire estate has very nice layout, helpful and efficient customer care staff. Worth the premium paid.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about St George
Which St George office has the most reviews?
London (Park Street) has the most, with 460 reviews rated 3.9 out of 5, followed by London (Distillery Wharf) with 18.
Where are the St George offices?
The two St George offices, by town:
- London (Distillery Wharf): Distillery Wharf, Parr's Way, Fulham, London, W6 9RU
- London (Park Street): Park Street, London, SW6 2FS
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