Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotGrand Union: Look Beyond the Glossy Marketing
My experience living at St George/Berkeley’s Grand Union, Wembley has been a world away from the glossy marketing. Repeated water outages, lift breakdowns, recurring entrance-door problems, communal A/C and external lighting around Waterview out for around three months, while residents repeatedly chase RMG for answers and repair timelines. On top of this is the ongoing odour issue, which residents have been raising with St George and Brent Council. Prospective buyers: look across the canal. If sales simply tell you there’s a “factory”, please do your own research, it is a food-processing facility and residents regularly experience strong odours from that direction. Imagine having to keep your windows shut during a summer heatwave because the smell outside is so strong. Look beyond the show homes, awards and “resort-style living” marketing: do your due diligence on the surrounding area and speak to actual residents before buying.
Ddl · 2 October 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotThe entire process was streamlined
The entire process was streamlined very well. The staff was friendly and attentive. I did not ever need to strive to sort out anything.
Mehmet · 1 October 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotAn excellent experience - especially from Krupa!
We have had a great experience overall, honestly no negatives to point out. Everyone has been super friendly and respectful of our needs. The move in progress was exceptional & the facilities are also excellent at our property.
One highlight for us was the aftercare that Krupa has given us, not only an absolutely delight to talk to, any request or issue is dealt with immediately with respect and passion. She is an absolutely asset to this company & deserves the recognition for making our move in and first month hassle/stress free & being available for us always.
Lewis · 1 October 2026 · St George London (Park Street)
★★★★★ 1/5
TrustpilotHorrible resident experience at The Watermint by Berkeley Living
This review concerns my experience at The Watermint by Berkeley Living, not other Berkeley developments.
Living at The Watermint by Berkeley Living has been a horrible experience for me. The noise and ongoing building-site disruption are difficult to live with, and I cannot rely on the concierge service when I need help or have deliveries due.
I have repeatedly had parcel problems when nobody was available at reception. I have also been woken about a parcel that was not mine. Having a concierge is of little use if I still have to chase deliveries and deal with redelivery myself. I am not saying every delivery has failed; the problem is that I cannot depend on the service.
I want reliable reception coverage and a parcel-handling process that actually works. Based on my experience so far, I cannot recommend The Watermint to anyone expecting dependable resident support. If the problems are genuinely fixed, I will update my review. Right now, I am extremely dissatisfied.
London · 1 October 2026 · St George London (Park Street)
★★★★★ 1/5
TrustpilotCountless false promises and a complete lack of accountability.
An endless list of issues with new build properties that they take zero responsibility for and will not disclose to other or new residents. You will pay huge maintenance fees for little to nothing in return. They will also completely dispute that there is an issue or fault at all when raised, or just point blame elsewhere despite being a new build. As well as incentives that are promised but never actually followed through on.
Bonus fun fact...you may have a water bottle containing URINE sealed in your bathroom unit, apparently common for builders to do this and a known issue by the company; I have seen the evidence of this.
ED · 30 September 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service, helpful staff, super organised and the information provided was both clear and comprehensive.
Lina · 28 September 2026 · St George London (Park Street)
★★★★★ 4/5
TrustpilotA Positive Experience, with One Suggestion for Greater Transparency
I am very happy with the overall experience I had purchasing my flat with Berkeley Group. The Sales Team were extremely helpful and supportive from the very beginning, throughout the purchase and up until completion. Following completion, the Customer Care Team have also been very helpful and responsive. Both teams did their best to make our purchase and move as smooth and straightforward as possible, and we really appreciate their support throughout the process.
I would, however, like to raise one point as constructive feedback regarding transparency around the availability and release of flats within developments.
It would be very helpful if Berkeley could provide customers with clearer information from the outset about which flats are currently available for sale and vacant. At times, the way properties are released can give the impression that the flat you are considering is among the last available units, whereas additional flats may subsequently become available. As a customer making a significant financial decision, this can understandably make you wonder whether waiting a little longer might result in having a wider choice or finding a similar flat at a different price.
As a suggestion, I think it would be much more helpful if, at each stage of a development, Berkeley could publish a clear list of all units currently available for sale, together with their prices. This would give customers much better information and allow them to make a more informed decision about which property is right for them.
That said, this is a relatively minor point compared with our overall experience. We are genuinely very happy with our purchase and with the support we received from Berkeley Group. I would definitely recommend Berkeley Group to anyone considering purchasing a new-build property.
Erfan · 9 September 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotThe quality of the build is…
The quality of the build is outstanding. Everyone at Berkeley could not have been more helpful.
Steve · 1 September 2026 · St George London (Park Street)
★★★★★ 1/5
TrustpilotThe flats are rubbish
The flats are massively overpriced for what they offer. The service charges are unreasonable and feel like a complete rip‑off. No one wants to pay premium prices for substandard living and endless extra fees.
A · 21 August 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotTop quality customer experience-…
Top quality customer experience- Kariesha guided us along very smoothly and made the process easy. Couldn’t recommend enough.
Michael · 18 August 2026 · St George London (Park Street)
★★★★★ 1/5
TrustpilotI have lived in a Berkeley home for…
I have lived in a Berkeley home for 6years
We have a communal area that Berkeley
Own and maintains.
For the last 6 years myself and neighbours have never had any form of
Consistent service, lots of promises
But no action.
For the last 6 years we have paid the full
Service on the communal garden at are
Homes, but have only had a very limited
Service.
We used to know what days, and work to be carried out, that specification has now been removed, so as residents we have no idea what the gardeners are supposed to do. VERY CONVENIENT!!
If you have meetings with Berkeley, it’s just lip service, this is an experience many other residents have also had.
If you suggest your going to hold back
Payment for garden area in question.
You are threatened with all sorts.
When I look at the Trustpilot Reviews
There are lots of reviews talking about
How good the purchase process is, and
Berkleley customer Service.
Watch how reviews like this greatly change after 12/18 months.
And have a good look at Encores Reviews.
Encore Management also are not a decision maker, from experience Berkeley always make
The Decisions.
It’s really impossible to move forward
With Encore and Berkeley,
If you go down.
Any form of legal route with them, you
Are possibly going down a difficult road
Which Could affect selling your property.
I’m a freeholder of my home, but I’m identified by Encore as a leaseholder.
I’m told that’s how there system works??
My advise with all of the above is that when you buy a freehold property from
Berkeley, you will never own it in the way
You may Think.
I have recently addressed genuine concerns and questions over a recent
Conversation I had with a individual
Who may be a future Director on the Residents
Managment Company.
There response was to completely ignore
My Concerns, again just lip service.
I watch with interest that when Berkeley
Transfer all service to Encore, how much
The service charge will jump???
I’m sure people will say why don’t you move, unfortunately my wife likes living
Here, but shares my views about the rest.
Michael Cranham
Berkeley have just asked Trustpilot for
More information about my review, to make sure it’s a genuine review, be assured. IT IS!
The only time you ever receive a response from encore or Berkeley, is
When someone gives them a bad review
On something like Trustpilot.
I’ve supplied my details including my email address, as they requested more
Info.
Todate no communication, it just looks
Good for them when asking for more info.
Micheal · 26 July 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotProfessional employers
Professional employers. Very polite and patient when deeling with clienta
Don · 24 July 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service, especially Customer Service Manager, Agnes. Great quality of the apartment.
Eric · 22 July 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotPurchased a flat at Oval Village
Purchased a flat at Oval Village, great development and love the apartment!! The service we received was great starting from the sales team especially Kirsty and Yajing, through to completion and now the help of Beata from the customer service team has been incredible too!!
Mr · 21 July 2026 · St George London (Park Street)
★★★★★ 1/5
TrustpilotThe product design is terrible and totally UN-friendly
The product design is terrible and lack of user mind, the marketing is bragging and the customer service is trying. This is the whole brand and company achieving right now. The opposite way of “designed for life”
Yang · 12 July 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotThe sales process is very focussed on…
The sales process is very focussed on cash buyers and there is pressure to complete purchases quickly. We needed to sell our existing property before we could proceed to completion. This inevitably took a few weeks - although was achieved quickly given the circumstances. Despite being aware of this the sales team were constantly presssing us for updates which we found very stressful.
In contrast, the support we have received from the customer service team since moving in has been
exceptional. Problems both big and small and small have been resolved without delay and or question. The concierge team are always available to assist with any other matters.
Mark · 12 July 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotThat is a excellent trip to own my house.
It’s very kind of all the agents. Specially Michelle Murphy.She helped me many things to complete all the case and moved in .She even helped me to deal the wastes because the council collection was not available now.Ms Jada is very kind,too.That is a excellent trip to own my house.
Customer · 1 July 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotThis company has great people who…
This company has great people who provide very strong after move in support!
Frederic · 1 July 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotGreat experience
Great experience, team, houses
Youssef · 19 June 2026 · St George London (Park Street)
★★★★★ 1/5
TrustpilotLiars
Be very careful believing anything the sales team tells you verbally. We were told explicitly upfront that we could rent out the parking spaces we bought. Based entirely on that assurance, we spent an extra £25k on a second space.
We don't even own a car, so we obviously would never have voluntarily spent £25k on a dead asset if we couldn't rent it out. It makes zero logical sense.
Now they are trying to backpedal, relying on the word of an ex-employee who isn't even there anymore to claim it was never agreed. They are completely denying what was said in a private meeting and choosing to believe a former employee over the customers who actually handed over £725k.
The matter is now with our solicitors. A completely dishonest, frustrating experience. Once they have your money, they do not care. Avoid.
Jamie · 17 June 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotDevelopment is really nice and well…
Development is really nice and well thought out. Build quality has been very impressive. Very happy with our purchase.
Donald · 16 June 2026 · St George London (Park Street)
★★★★★ 4/5
TrustpilotGreat Service and Human Touch, but the Price Drop Was Very Hard to Accept
Overall, our experience with the developer has been very positive. The sales team, customer service, and staff were all professional, patient, and genuinely caring throughout the process. The human side of the service really stood out, and after moving in we are also very happy with the quality and overall living experience.
However, the one thing that has been extremely upsetting is the significant price reduction within just a few months after purchase. For new buyers who have just completed and moved in, it is very difficult emotionally to suddenly see similar apartments, sometimes even on higher floors, being sold for lower prices shortly afterwards.
Unlike many retail purchases, property cannot simply be returned or price-matched. That makes the situation feel quite unfair and unreasonable for recent buyers, especially after making such a major financial commitment.
Aside from the pricing issue, everything else has genuinely been very good.
SunNy · 8 June 2026 · St George London (Park Street)
★★★★★ 3/5
TrustpilotFriendly Berkeley team : Aggressive Estate management
The Berkeley team is really friendly but it's estate management team is rude, arrogant and borderline bullying. They have their own interpretation of the lease clauses and threaten to send penalty and charges for things they don't even discuss. Their tone of emails is aggressive and intimidating just like their staff. While Berkeley build great houses their estate partners are a let down.
Ishtiaq · 2 June 2026 · St George London (Park Street)
★★★★★ 1/5
TrustpilotWandsworth Mills Development SCAM
The Wandsworth Mills development has caused more heartbreak, stress and sleepless nights than I ever thought possible.
It’s also important to know that my parents are also customers, having purchased a property in the Distillery Wharf development a few years prior, which makes what happened next even more shocking.
Our first experience was with one of their salespeople, who tried to get my husband to follow her on Instagram and encouraged us to use her husband as our interior designer. It was awkward, unprofessional and honestly quite bizarre. My parents were also refused their referral fee, which was equally odd.
After a Commercial Director became involved and tried to put things right, we exchanged contracts believing we were buying our forever home. We had saved for years and committed everything we had towards building our future there. We planned to get married, start a family and have a baby in a home we loved.
Less than a year later, the developer reduced the prices of comparable two-bedroom properties by around £300,000. As a result, we could no longer secure the mortgage required to complete.
For months, we asked for a fair solution to a problem created by decisions they had made and that were entirely outside of our control. Every request was either rejected or ignored. We dealt with Jennifer Galea, the Customer Services Director, who was one of the most heartless and unhelpful people I have ever encountered.
In the end, we were forced to walk away and lose £120,000, which the developer kept without showing a shred of remorse.
What hurts most is that this wasn’t just money. It represented years of hard work, sacrifice and hope. Watching our dream disappear has been heartbreaking.
Based on our experience, I would urge anyone considering purchasing from this developer to proceed with caution. We were left feeling that once they had our money, nothing else mattered.
APT · 2 June 2026 · St George London (Park Street)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
