Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotBerkeley Hennessy Apartment Mis-sold Worst decision I made purchasing…
Worst decision purchasing Berkeley apartment
SE18 6NU Hennessy apartment 2-balconies higher floor however facing side views Thames riverpier Uber boat clipper Woolwich. seeing sky line supposed to be forever home interior design & furniture extra £50,000 luxury style
I feel was mis-sold from Marketing Suite staff
Off-plan Aug-2020, 8/8/22 completed asked several times will this be gated areas quite secluded!! Far from it! Constantly noise from park/fountain green spaces 24/7 living near amusement arcade. Greenwich Council provided planning permission to Berkeley so general public have access to these private areas free at expense of residents!! Very Unfair
Berkeley building more new housing Malibora, balconies windows full of building rubble dust dirt costs to clean extra to cleaners! There is noise 7-days!!Screaming children parties music
Service charges extortionate £400 monthly-+
stamp-duty, solicitors fees, car park & ground
rent, council tax, electric bills, green zone tax!!
Well over £1,000000 construction Zone
Total fault Marketing suite staff always looking for their incentive fee to sell entirely Duped ME
Anyone planning Don’t buy until fully SE18 area developed. Greenwich Council Private Areas
Apart from commute facilities worse buy Ever!!
Abul · 30 May 2026 · St George London (Park Street)
★★★★★ 1/5
TrustpilotStanmore Place is a disaster
Shoddy construction with terrible timber cladding and paving. The car park is riddled with structural dampness.
Jonathan · 22 May 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotSales Teams (Luru) provide supportive…
Sales Teams (Luru) provide supportive action during purchase process. I appreciate on that.
Pinocchio · 18 May 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotWe were helped by St James Group for…
We were helped by St James Group for our facilitation of the purchase. From the start to the current day everything was amazing. No questions were left un-answered. The staff are professional and friendly. I would strongly recommend St James/Berkeley
Tuna · 18 May 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotNice
Staff was pretty nice
Max · 8 May 2026 · St George London (Park Street)
★★★★★ 1/5
TrustpilotWorst experience ever. Do not pre buy with them
Never had such a horrible experience. Do not trust them."
I bought a flat in their Riverside development two years ago and received the keys this May. I have so many complaints to share.
Compared to all other prices in the market, the flat was so overpriced that no bank was willing to give me a mortgage at the price I paid. My purchase was at £610K, and the cheapest valuation any lender would accept was £590K, many others valued it at £540K or £560K.
Over these two years, I went through a divorce, a war broke out in my home country, and I suffered through very severe mental health struggles. My employer also went through serious financial difficulties, which further impacted my own financial situation. I asked Berkeley to support me, either by offering a discount so I could secure a loan, or by offering me a smaller flat on the same terms. While they appeared supportive on the surface, in practice they were not. The best they offered was a one-bedroom flat that no one had wanted to buy in three years, and the conditions of that flat were not suitable for my situation. I explained everything to them, and the response I received was: "If you do not complete the purchase, you will lose your £90K deposit." A billion-pound company said this to me at a time when I was dealing with the trauma of war, divorce, immigration, financial hardship, and the loss of loved ones. I cried all night and just wanted some relief. I will never forget how zero sympathy Berkeley showed me.
I had to get money from my ex-wife and use the money that I put aside for furniture to collect around £50K just to complete a purchase that is not worth what I paid. And the trauma of everything that happened before I even moved in makes living here incredibly difficult. Every day I am reminded of how hard it was, and how easy it could have been if Berkeley had shown just a little more understanding. God knows how many years I will have to live here before I can sell without losing money.
A message to Berkeley officials: not everything is business. Not everything is money. Be a little more human. And if you do only think about money, a few thousand pounds is nothing to a billion-pound company like yours.
A message to anyone considering buying off-plan with them:
1- don't. Wait until the development is finished, then buy. And honestly the prices are so high that it doesn't make it worse.
2- Do not trust what is being shown to you at the time of purchase. They told me this development would have a shuttle bus. It does not. They told me the development would have work-from-home offices in communal areas. It is not. They told me if something serious happens we will have understanding, they did not have. Do not trust them.
Hossein · 5 May 2026 · St George London (Park Street)
★★★★★ 1/5
TrustpilotI am extremely disappointed with the…
I am extremely disappointed with the after-sales service from Berkeley Group. Before I completed my purchase, their sales team made specific promises regarding my car park space.
However, now that I am trying to resolve the parking issue, they are completely ignoring my emails. There are no proper replies, no solutions, and just total silence. Do not trust their official complaints procedure either, it is completely useless and just a waste of time.
Once they have your money, the customer care simply vanishes. Be very careful before buying from them!
HS · 29 April 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotProfessional and helpful sales team
Recently had the keys handover for my first apartment in Kidbrooke Village. Great service from viewing to completion, everyone in the sales team has been very helpful. They were professional and very responsive to my quiries. There were some issues found in the apartment but they got those sorted very quickly.
Alexa · 24 April 2026 · St George London (Park Street)
★★★★★ 1/5
TrustpilotYou dont own your house if you buy from Berkeley
This builder is unethical and ridiculous. I bought a house in Hartland village and my transfer contract plan clearly states a part as our demise without any limitations. But they will ricdulously said it is not your demise and I cannot use that spot for come home improvements. They then use a terms that we need their approval over everything even if that it is unrelated to the demise reason. So basically you are only a rent tentnant under their unfair terms and their unprofessional staff that call a stag a horse. Dont buy from them and be cheated!
Pole · 16 April 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotRecently purchased a new home with…
Recently purchased a new home with Berkeley and they were very attentive and thorough during the process. Yuki was particularly helpful in coordinating the completion of the property and key-handover despite my being in-and-out of the country. Any snags were also handled very promptly thanks to Dan on the customer service team.
Justin · 16 April 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotImpressed by the quality of the…
Impressed by the quality of the building works. The customer service was also very good.
Jason · 16 April 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotBuilt to live in comfortably
Impressive service first from the sales team and then on going support from other teams.
Nino · 16 April 2026 · St George London (Park Street)
★★★★★ 1/5
TrustpilotI had a very disappointing experience…
I had a very disappointing experience with Berkeley Living at Foundry Yard.
Danielle · 12 April 2026 · St George London (Park Street)
★★★★★ 4/5
GoogleVery good
Jorge · 2 April 2026 · St George London (Distillery Wharf)
Agent replied · 16 April 2026
Hi Jorge, thanks for taking your time to leave a review. We are glad to know you had a very good experience and appreciate your feedback.
★★★★★ 5/5
TrustpilotFirst home purchase
From placing a deposit to completion, it was just over a month. I was kept updated throughout the process, and every question I had was answered promptly and in full.
KF · 1 April 2026 · St George London (Park Street)
★★★★★ 1/5
TrustpilotIf you want to spend half a million on…
If you want to spend half a million on a cheap built property that is amongst a vast number of Vivid Social housing (offered to illegal immigrants) then good luck to you! Rubbish.
Samantha · 29 March 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotAmazing company and estate
Dylan · 24 March 2026 · St George London (Park Street)
★★★★★ 1/5
TrustpilotLocal democracy wins
Berkley application for building on the Gas holders site Motspur Park was rejected last night by Kingston council , a proposal for high rise blocks completely inappropriate to the location . Berkeley showed a complete arrogance and disrespect for the community and local residents
Russell · 12 March 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotReliable Developer - St George
We would like to thank St George for their excellent service and teamwork throughout our home-buying journey. Communication was always polite, friendly, patient, and very helpful, especially with great follow-up support even after we received the keys.
Sarah · 4 March 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotWell built property.
ZAINABU · 3 March 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotExcellent customer service and support…
Excellent customer service and support throughout the process.
Mike · 2 March 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotAnother outstanding customer service…
Another outstanding customer service throughout the recent purchase with Eden Grove Berkeley Home. Smooth and immediate response and communication at every stage. Even after compketion👍.
KSF · 14 February 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotWhat a great experience
What a great experience - thank you!!
Claire · 4 February 2026 · St George London (Park Street)
★★★★★ 5/5
TrustpilotThe Berkley Group Flat Purchase
Working with The Berkley Group whilst purchasing my 1 bed apartment at the Horlicks Factory was an exceptional experience from start to finish, and much of that is thanks to the incredible people I had the privilege of working alongside, Izzy, Ellie, Saied, and Cameron.
Faiza · 1 February 2026 · St George London (Park Street)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
