Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotPremium Developer? Not for us.
Unfortunately this review isn’t positive. Very long story short, my partner and I spent over 12 months in process of buying a new property using H2B. During this time I had spoken to 8 different members of the Berkeley staff, some of who had no idea what they were actually contacting us for. We were passed around from pillar to post with some interactions verging on laughable, simply because they had no answers to some very key questions but plenty of questions of their own. Nearing exchange our solicitors were not happy with the terms posed by theirs in the contract. Everything was very one sided or unexplained in enough detail that satisfied our legal team. All the while, their sales team thought it necessary that they pressure my partner and I to act as intermediaries in order to please their directors. Bizarre and highly unprofessional. What was most unpleasant was the pressure we felt during the whole process. It began with feeling as though we were lucky to be buying there. Then, the already agreed changes to our garden (agreed at reservation) were used as leverage to ensure we instructed our solicitors at their leisure. As we neared exchange we were told that Berkeley would enact notice on us and place our home back on the market as negotiations were taking too long (only for this to be withdrawn days later) But why you ask? Simple, their solicitors didn’t engage with ours. Even with all of this we persisted but the final nail was being asked to sign contracts without the approval of our own legal team. Illegal? Quite possibly. Eventually someone more senior was drafted in to rectify these issues but alas, far too late. We leave with £700 in legal fees we no longer need but the bright side is that we are now purchasing a wonderful new home with a developer that has made the whole process enjoyable. I’m not naive enough to think Berkeley are poor across the board but our experience with them has been a disaster and it’s a mistake we won’t make again.
Andy · 3 October 2020 · St George London (Park Street)
★★★★★ 1/5
TrustpilotPoor service
Went to see new development at Edenbrook development.We found service consultant lady was very rude. she didn’t even bother to show the house and explain, we couldn’t get answer for our queries. she doesnt know anything about product she is offering. The way how she was talking was very rude and lack or professionalism which put us of straight away.
Mai · 28 September 2020 · St George London (Park Street)
★★★★★ 1/5
TrustpilotDreadful experience - Brammer Close, Ossett
Was a very pressured buying experience. When we eventually moved into our house 2 months later than planned, the house was half finished. 7 months (and counting) we're still waiting for major snags to be dealt with and we still don't have tarmacced road or street lights. Zero communication from the site team. Wouldn't recommend these amateurs.
Josh · 10 July 2020 · St George London (Park Street)
★★★★★ 1/5
TrustpilotBunch of cowboys
Bunch of cowboys. Sales driven culture driven by misleading customers and blatant lying. Zero customer focus. I’m pretty surprised they are allowed to operate in this manner.
Jon · 11 June 2020 · St George London (Park Street)
★★★★★ 1/5
TrustpilotLIE - BREACH HEALTH SAFETY / FIRE REGULATIONS
Very poor buying service, I’ve purchased many new builds & had a few snagging problems sorted quickly & efficiency BUT buying from these cowboys is a complete farse / joke - they lie, lie & lie even more, lies from their Mgt Co. & get FAKE reports required by law from associated companies to “try” & cover up their failings / lies.DISGUSTING - spend your money elsewhere is my opinion. I’d give minus lots of stars if allowed.
Steven · 29 January 2020 · St George London (Park Street)
★★★★★ 1/5
TrustpilotGlad I read the reviews below
Glad I read the reviews below. Thank you trust pilot. Looking to purchase 2 bed flat in Hornchurch Essex new development. Could not beleave the prices compared to the property near the main Hornchurch high street. We compared you can buy a 2/3 bedroom house for the same price. Plus it's an extra £200 mth minimum service and ground rent charge on the new Berkeley built flats. Was interested with the 40% help to buy. But doing the maths as massive bad move. If u go to sale after a few years the house will not be new and will not qualify for help to buy. Being over priced you will be stuck with the property as its much more expensive than in the main town. I think its more Vanity than Sanity if you purchased from the Berkeley Hornchurch development. The government should monitor the cost of this development and step in.
Richard · 3 November 2019 · St George London (Park Street)
★★★★★ 1/5
TrustpilotWould not move in to Ebury sq…
Would not move in to Ebury sq appointment if the last place on earth. I live across the road and the noise coming out of this place in the early hours of the morning are atrocious. Front desk staff do nothing
CHRISTINE · 7 October 2019 · St George London (Park Street)
★★★★★ 1/5
TrustpilotCheat, lies about offplans apartments!
Sales misrepresent the flat and sold us the offplan which turn out to be very different from initially discriped. No proper document provided at the point of selling apart from the very basic marketing materials. More information only released after the sales but still not sent to us. Sales admitted she misrepresented the flat at the point of selling. The senior manager refused to deal with the case open and honestly. Simply cannot believe a large company cheat its client like this , full of lies! After they take your deposit and payment , they just do not care about it’s customers anymore!
Audrey · 13 June 2019 · St George London (Park Street)
★★★★★ 1/5
TrustpilotCrazy amount of lost or stolen mail while living in Berkley home, poor maintenance, faults with flat etc.
Experienced about £2000 worth of lost mail during the 30 months I lived in one of their apartments. Around 10 packages failed to show up each year, including one very expensive laptop.The lifts also break down about four to ten times per year, sometimes both at the same time. My neighbour has been constantly drilling in their apartment for the entire time I've lived here here, often starting at 8am. Saw inside their room and could see they've gutted their apartment, so I assume the drilling will continue for a long time.A gross paint stain on the carpet outside my front door has been there the entire time I've lived here.Many cosmetic and functional issues with our apartment resulting from shoddy workmanship.The only plus is the lovely staff working in the building. They hired some very nice people. Although, despite being very nice, whenever they promise to get back to me about an issue they never did.
Cedric · 12 April 2019 · St George London (Park Street)
★★★★★ 1/5
TrustpilotAbsolute abhorrent business to work…
Absolutely abhorrent business to work with professionally or privately. Wouldn't recommend to satan himself
Melissa · 1 April 2019 · St George London (Park Street)
★★★★★ 5/5
GoogleRating only, no written review.
Luca · 27 March 2019 · St George London (Distillery Wharf)
★★★★★ 5/5
GoogleRating only, no written review.
Nester · 27 March 2019 · St George London (Distillery Wharf)
★★★★★ 1/5
TrustpilotRoyal Arsenal Woolwich Nightmare Experience
Royal Arsenal Woolwich.Overpriced flats with lots of problems.Our front door panel was cracked.Scratches all over the place.During the building process the builders used our toilets they were still dirty, after they came to rectify the snags, leaving lights on, spilling paint on the new carpets.It is a nightmare.They didn't want to give back any amount we paid to them it is unbelievable they're still in business these criminal morons.500k for this toilet flat cannot believe.I will urge anyone I know to avoid these very dodgy individuals.This is just the beginning everyone must know about this criminals let's spread the voice.
Erika · 12 March 2019 · St George London (Park Street)
★★★★★ 1/5
TrustpilotCheap fittings lots of issues
Do not buy at Royal Arsenal, Waterfront. Bought a newly restored listed apartment. The interior has no character and thought & lots of snags. The floor plan had a ‘walk in wardrobe’ included but is simply a wardrobe with a couple of shelves. We were told by the Director of Sales we had a higher spec kitchen, but we don’t. The entrance has a concrete step and the path outside has builders’ footprints permanently visible because of careless builders not leaving the path to set. A hand rail had been placed right in front of the fob reader so access is difficult. Then we have the ‘5 star spa’. The changing rooms are filthy, the steam room has cracked tiles, flickering faulty lights and produces little steam and the jacuzzi is cold. The management company Rendal & Rittner are simply appallingly incompetent and depending on who you get, rude. In short avoid Tony Pidgeley (owner) and his Berkeley Group. All they want is your money, you’ll get nothing in return.
Tom · 3 February 2019 · St George London (Park Street)
★★★★★ 5/5
GoogleI live the
Charlotte · 16 April 2018 · St George London (Distillery Wharf)
★★★★★ 4/5
GoogleLuxury flats and their development are a moot point among Londoners: however, what is going on along this stretch is just stunning. It is like Paddington Basin but with the river as water and not the canal.
This will soon be a regular feature of the Thames Walk: Riverside. Dig the various statues and bits of modern art. It's not just about the flats....
Gail · 16 April 2018 · St George London (Distillery Wharf)
★★★★★ 5/5
GoogleRating only, no written review.
Abdulaziz · 16 May 2016 · St George London (Distillery Wharf)
★★★★★ 4/5
GoogleRating only, no written review.
Janda · 16 May 2016 · St George London (Distillery Wharf)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
