Trusted Agent profile
★★★★★
478 reviews across 2 offices and 2 platforms
St George has two offices, all in London. Together they have 478 reviews on two platforms, rated 3.9 out of 5 overall.
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St George's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
Trustpilotour Berkeley flat dangerous fire risk
our Berkeley flat in Deptford has been found recently to have absent fire breaks.The building has been deemed a fire risk.The cost of installing fire breaks is huge.we asked Berkeley to sort it out.But sadly they have not offered.they should be ashamed of themselves.
5/5
Trustpilotit's a brilliant idea to having an…
it's a brilliant idea to having an apartment from Berkeley Group, Everything is in good quality, except I have different idea about toilet design. I have very good experiences with St. George Costumer Service Team, Especially Miss Yiru Chen, Not only she can speak my language, but she also reacting and response are very fast and efficient, I am lucky to having she helps us all the time.
5/5
TrustpilotDuring the whole purchasing process
During the whole purchasing process, I am very lucky and very appreciated Ms Miriam SOWA she help me a lot to solve the problem which I had. Ms Miriam, she is very nice and helpful and she is a Professional Customer Services person.I will refer St. George to my all of friend to buy a property in UK.
5/5
TrustpilotDedicated and supportive
Dedicated and supportive, the Berkeley team is always genuinely available, responsive and here to help find workable solutions to any issue you may face throughout every step of your purchase. A seemless and stress relieving experience. Thank You.
5/5
TrustpilotThe builder excel from other builders…
The builder excel from other builders like Bovis or Linden and by far from persimmon, it's just not about the full experience from beginning to the end of your transaction. It's also the quality you will see when the new property it's ready for you.Money well expended and very recommended.
5/5
Trustpilotoverall great experience with some possible improvement
I undergo a very smooth completion, the staff and management office are very helpful, special thanks to Rachelle and Scarlet, they are professional and with great patience. The only point i’d like to point out was too short of a window between our mortgage and completion. Due to covid-19, the banks are very slow and we are still required to complete on time by St. George. it’ll be great for us to use extra week or two to do the mortgage and still won’t affected by the deadline of stamp tax issue.
5/5
TrustpilotVery helpful
Very helpful! Have gone over and above expectations to help and assist with everyhing!
5/5
TrustpilotGreat expectations
As a first buyer you never really know what to expect from a development. I did not expect the welcome phone call just before completion, I did not expect the lavish welcome gifts that I received when I collected the keys; nor did I expect phone calls from the head of customer services making sure if I had settled in okay. At the development I am in, there seems to be a real sense of community and care, not just towards the residents but for the wider environment. I feel that I’ve totally lucked out with my apartment & development and I know that I’ll enjoy continuing to live there.
5/5
TrustpilotAmazing team and services
Very happy with all the support from Princes Chase . Very nice development , very supportive team . Nicola, Sally and Chloe all been with us all the way in our stressful process . Our completion day was very well organised and the house was exactly how we expected . Any issue we had after completion Berkeley been very supportive . Highly recommended .
5/5
TrustpilotOutstanding service and quality
Just purchased a property from Berkeley, they have lived up to their existing outstanding reputation. Their teams from sales to after care have all been super friendly, helpful and efficient. Their service is 10/10 for me.Not only that, the quality and design of the build is very high and has left me very impressed.Would highly recommend a Berkeley home to everyone!
5/5
TrustpilotVery good service.
Rating only, no written review.
4/5
GoogleRating only, no written review.
5/5
TrustpilotBuying with Berkeley
From reserving our new home, to exchanging contracts and moving in day Berkeley were amazing at making us feel special. We had lots of issues from our own buyer and Berkeley were really supportive in helping us get this sorted. Moving in day was made to feel special also with the lovely gifts you receive to congratulate you on completing on your new home. The sales team were great and really informative. We had one defect on the day we moved in and the site team were amazing at getting this rectified in a quick and professional manner. The development we have moved to Holborough Lakes is a stunning development with such a lovely community vibe. I would 100% recommend Berkeley’s properties and developments to anyone, the quality and spec of these houses are something that make your home special.
5/5
TrustpilotThe sales and completion team at St…
The sales and completion team at St George went extra ways in assisting us during our purchasing process. Responsive and attentive to our requests. A very positive experience!
5/5
TrustpilotI have had a exceptional experience…
I have had a exceptional experience with Berkeley customer servers managers, as well as general updates through online personal site...Nevertheless the personal messages/videos were really a good touch, overall it was fantastic!!
4/5
TrustpilotRecently purchased a Berkley apartment…
Recently purchased a Berkley apartment and my wife and I are very pleased with our new home. The specification is of a high standard and the apartment is located in an excellent position by the River Thames. The Berkeley purchase process is not the easiest to negotiate and with moving house being a very stressful time, it could have gone either way, but all eventually ended well. Thanks go out to the local Berkeley customer relations team that help us through.
4/5
TrustpilotPurchaser From Singapore - South Quay Plaza
I purchased a property at South Quay Plaza legally completed in late 2021. I must commend that the customer service team led by Rob Marcia, fronted by Shaan Raghavan have been exemplary. As a foreign investor from a commonwealth country like Singapore, it will be helpful if more road maps are illustrated & communicated thoroughly to the purchasers to prepare them for the tedious legal process towards the last 5-8 months before legal completion are being served on the purchasers. Otherwise, it would have been hair pulling for any relatively inexperience investor to undergo.
5/5
TrustpilotCouldn't be happier
Absolutely brilliant from sales to completion. Nothing is ever too much trouble, queries are dealt with really quickly and the whole experience has been amazing.The quality of the build is second to none and I would recommend Berkeley without hesitation.
5/5
TrustpilotExcellent investment experience from…
Excellent investment experience from Berkeley Group, a good sense of quality and security of the property, world class standard of property development and customer services team.
2/5
TrustpilotSales people who tell you anything
The house and grounds are actually really nice. Sadly, the parking isn’t. When I moved in, I noticed lots of cars parked on the road, which looks awful and is a pet hate of mine. I was told not to worry as these were 48 hour visitor spaces. Move in. Cars still there. I call to complain and basically, they can’t enforce the rule. I told them that it was basically misleading customers and not being honest. Weeks later, nobody has come back to me. I don’t mind, but I hate being lied to. Make sure you find out the facts before purchasing. Sales people just tell you anything.
1/5
TrustpilotAwful Design/Layout.. Not built with human life in mind
I'm lucky enough to rent a flat built by Berkley Homes. Whoever designed it thought it was a good idea to position the bedroom in the car park with a full length window and put a public bench directly in front of it. I can't open my windows as there is constantly someone smoking on the bench. I could go on all day about the long list of faults with the whole block. The whole thing is an appalling design and badly built. It's absolutely freezing too.
1/5
TrustpilotTree Murderers
On the first day of lockdown the bailiffs felled The Tree of The year, voted by Woodland Trust, The Happy Man Tree in East London. Berkley's destroyed other 60+ mature trees to clear space for development on this site. They first plan their layout and then destroy everything on it's way .Please look at thehappymantree.org
1/5
TrustpilotDo not buy from these people no…
Do not buy from these people no consideration given to ancient trees! Good architects build around what is already there. Clearly climate emergency doesn't apply to these people! Money talks! #savethehappymantreeWoodberry down estateGoogle is is all on there!
1/5
TrustpilotRoyal Arsenal could do better without Berkeley and corrupted Greenwich officials
Sales driven culture, poor customer care service. Royal Arsenal Developments vary in quality, and one should be careful. They are using delayed Crossrail for marketing without even correcting expecting service dates when delays become apparent. Take extended warranty because you will need it. Two years after Pavillion Square has been built, there are plenty of issues that arose from low built quality. Then there's dealing with the customer service that refuses to be let into the property by tenants to inspect faults if the owner is not present. Commuting 2h in public transport during Pandemic for just open the door, after tenants were authorised and involved in the email conversation. Also, keep note that you can't change your providers for gas and got water, and I had people from other buildings complain about being bound to a provider for electricity. Those community heating contracts are extortion and service is horrible (Switch2 worse than SSE)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (Park Street) has the most, with 460 reviews rated 3.9 out of 5, followed by London (Distillery Wharf) with 18.
The two St George offices, by town:
