5/5
TrustpilotGreat experience with Berkeley Home
Great experience with Berkeley Home. The property is good and the service team has been really helpful.
Trusted Agent profile
St George estate agents in London
★★★★★
478 reviews across 2 offices and 2 platforms
St George has two offices, all in London. Together they have 478 reviews on two platforms, rated 3.9 out of 5 overall.
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Our offices
St George's two offices, most reviewed first. Each has its own page.
Latest reviews from every St George office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotVery Unfriendly Team, Delayed Construction, Not giving Full Information
We are in the middle of purchasing a home with the Berkeley group. Their customer service team has been very disappointing, hounding us for our bank accounts every day, and not allowing us to know the precise measurements of our home. We are so sad as this will be our first home purchase, but its tainted with this absolutely negative and unhelpful customer service.
5/5
TrustpilotFull of Confidence in Berkeley
Berkeley can provide us a confident about the date of property completion and handover, and we can make better arrangement about the financial matters.Besides, staff communication is excellent and can offer a helping hand to us whenever necessary.In general, the experience is very good.
5/5
TrustpilotThe best developer I know
The best developer I know. High end spec, great customer journey from the start until completion and beyond. Can’t recommend them highly enough.
5/5
TrustpilotAppreciation- King's Tower
I had great experiences with my purchase and recent completion/handover of an apartment at Chelsea Creek King's Tower. I am particularly satisfied with the Relationship Manager Ms. Maggie Xu, who has been assigned to my case two years' ago. Maggie is very professional, she always taking initiatives providing services.
5/5
TrustpilotMoved in a month ago
Moved in a month ago, and really enjoyed the new home. The experiences of settling in are excellent! I had a few small snags which were fixed quickly by the after care team. Sandi and Jennifer were brilliant, super helpful at every step of my moving.
1/5
TrustpilotPoor quality builds
I purchased a home built by the Berkeley Group at the Acer apartments in 2022. We have had issues from the moment they delivered the building. The main entrance door to the building keeps breaking down during the winter. The intercoms have not worked for the entire building in 4 weeks and they have malfunctioned many times before that. We currently have a huge issue with damp rising from the ground in the basement and all the doors they installed in the basement broke shortly after completion. Multiple pipes are leaking. The elevators have been out of service multiple times. Some neighbours have never had their heating work due to poor quality microbore heating systems that simply get stuck. The list goes on. Very disappointed.
5/5
TrustpilotGreat experience from beginning to end …
Great experience from initial enquiry through paperwork and completion and ending with a seamless move in. Berkeley is amazing - it’s people make the difference!!
5/5
TrustpilotThe customer services team of Berkeley…
The customer services team of Berkeley provided timely, professional and consistently good services throughout the property purchase process. It’s really good experience for us. Thanks.
5/5
TrustpilotEverything went smoothly from deposit…
Everything went smoothly from deposit to key handover.
5/5
TrustpilotFirst-class customer service and support
The Customer Relations team led by Mark Searson in East London has been a fantastic support to me. I purchased the property from Mark when he worked at the sales department. Many years after he still picks up pieces of memory. The conversations are always honest and customer-centric. He always cares to solve the problem and wherever not applicable, he always let customers know why and what he could do to help. This is heart-warming in a tech-driven world where machine auto-replies take a role. The interactions with Mark and his team have been always positive, responsive, and helpful. Many thanks to Hazel Whiles who takes care of my queries effectively and thanks very much to Ruby Frampton from R&R who responded quickly to supply the building insurance materials. I really appreciate that there is always a human touch in the services provided, not only a ‘job’ to complete. I won’t forget to say thank you to Bill Cumes who managed the property for R&R who offered me empathy and tried his best to help. Thanks a lot to you all.
5/5
TrustpilotUpdated from one star to five star due to the helpful professional nature of Tim
Updating my review as I had originally written a one star review but it turned out to be a case of mistaken identity. Tim reached out from Berkeley, was very friendly, professional and looked into manners further for me so that he could get this resolved. I liked how he was very quick to try and resolve my issues. Thank you Tim :)
5/5
TrustpilotMy recent purchase experience with St…
My recent purchase experience with St George is excellent. The customer relations did well in providing help through the sale process
5/5
TrustpilotReview of St Williams
Nice estate management services. Snags are fixed quickly.
5/5
TrustpilotGood
Good, no complain
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleCheap quality and overpriced
1/5
GoogleBought two flats in the development, seasonal investor, the estate manger Angus -Estate Manager is the most rude person i have ever encountered. how berkeley give him job and ruin it for so many people hwo live her. Disgraceful man very rude ruins days.
1/5
TrustpilotAvoid their buildings & terrible service
Updated 16.03.2024 - Still not fixed though they have now plan in place but it's been 12 months with broken glass. The worst Experience I have had I still can't believe I was asked to remove 1 star review. Updated 17.01.2024 It comes to light that by the Lease Document Berkeley as Landlord is responsible for repairs of the windows and replacement.They were aware of my case from last year and have done absolutely nothing. Whilst everyone is looking at whom to blame is great to witness this in Legal Documents such as Lease and wonder what the Head of Estate who works on site is doing day to day. Also, the Fancy Door Entry System Wifi is cut again for 3 months and not working. So buy into their "future home" that is not working. Updated 04.11.2023So I did change review as per below from 1 to 5 as they insisted on this whilst promising to fix things however nothing is done and it’s New Year already. So here I will share how they try to cheat trustpilot system by asking directly for changes of review and yet not doing anything. So I have issues with their building (how they build) & their managing agent Greenquarter - one of largest regeneration projects has building defect of internal structures missed and people has to be temporarily rehoused as well as future repairs have no plan in place so you will be left with hefty price to pay for external redecorations. They also allowed managing agent to increase service charge for managing fee whilst service is appalling. Service charge is signed off by landlord The Berkeley Group. No idea who is the Building insurance as have no details and when got email no one is getting back - great spend of 125k in 2022 on annual insurance provided by the landlord that you can’t use. Updated 15.11.2023They sent me agent to check and promised to remedy situation if I remove 1 star review.
1/5
TrustpilotMaking our lives hell
Making our lives hell on Paddington Green.
5/5
TrustpilotProfessionalism
So good in leading/explaining to us through all issues that a new home buyer needs or may not know patiently and professionally. Special thanks to Martina Bird, so good before, during and after our stay in UK in early Feb.
5/5
TrustpilotProfessional
Professional, with personal touch, the customer experience is excellent, highly recommend👍
1/5
TrustpilotDiscrimination of clients
We had the most disappointing customer experience one could imagine. We made a deposit for a flat and after a couple of months we got a phone call from Berkeley sales manager saying that they are breaking the deal because of our nationality. Our family is shocked. Berkeley rejected to compensate the cost of solicitor services - more then 4k pounds which is a big hit for our family budget with a small kid. This is a disgusting and discriminatory company.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about St George
Which St George office has the most reviews?
London (Park Street) has the most, with 460 reviews rated 3.9 out of 5, followed by London (Distillery Wharf) with 18.
Where are the St George offices?
The two St George offices, by town:
- London (Distillery Wharf): Distillery Wharf, Parr's Way, Fulham, London, W6 9RU
- London (Park Street): Park Street, London, SW6 2FS
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