5/5
TrustpilotThe quality of the house is great!
The quality of the house is great. The customer service and property maintenance teams are professional.
Trusted Agent profile
St George estate agents in London
★★★★★
478 reviews across 2 offices and 2 platforms
St George has two offices, all in London. Together they have 478 reviews on two platforms, rated 3.9 out of 5 overall.
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Our offices
St George's two offices, most reviewed first. Each has its own page.
Latest reviews from every St George office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotPerfect experience since I lived in so…
Perfect experience since I lived in so far
5/5
TrustpilotHelpful Staff
The staff were really helpful, very efficient. Answered all my questions, and update the progress with me.
5/5
TrustpilotFriendly staff
Rating only, no written review.
5/5
TrustpilotExcellent Services
Seema Gajjar and Martina Bird are the superstars serving their customer well. Their prompt response time of the customer requests and the quality of work is excellent!!! Highly recommended the Berkeley Groups property to others without hesitation.
5/5
TrustpilotKing’s Road Park is a development…
King’s Road Park is a development worthwhile for me to wait for more tha 2 years. Not only the amenities here, but also everyone (customer service, contractor, pod management) is working hard and trying to achieve the best for the occupants, they handle the issues professionally and I will surely recommend St. Williams if there are any chances that I need to.
5/5
TrustpilotFantastic Customer Service Team in Berkeley
Both Sales Management team and post-completion Customer Service team did a fantastic job to inform the progress of my house development and handle snagging items effectively. Even though there had quality issues to be fixed after completion, the Customer Service team pay a keen role to bring up my confident level to recommend Berkeley as a good choice of developer.
1/5
TrustpilotSpecific on how they handle management fee
Their partnered management firm, Centrick has ridiculously raised the management fee. It was estimated of £485 per annum during legal completion. However, I was billed £1,215.4 and further revised to £850.5 per annum after huge reaction from the local community. Even £850.5 is a 75% increase from the estimation. Do we have inflation of 75%??? Berkeley should get involved because this makes Berkeley a suspect of providing incorrect information for the sales. They are selling a new built, which is 63% more expensive then my house, in same development advertising £689 per annum management fee. I'm not sure if all Berkeley development has same issue, however, this is an active dispute with Centrick at the moment.19 Oct - no feedback from Berkeley other than the fact that the relationship manager directed me to customer support....
5/5
TrustpilotFast and Efficient
They were very efficient with everything and quick responses whenever any issues arose.
2/5
TrustpilotHorlicks Quarter
I brought my apartment in Horlicks Quarter. Our full year service charge has increased by at least 11% from prior year. My apartment tends to be chilly, and the radiator doesn't seem very effective. Even at its highest setting, it fails to adequately warm up the room, particularly the living area where its heating capabilities are noticeably inadequate.Moreover, I often detect the scent of marijuana from my window, indicating that young individuals in the vicinity are smoking.Additionally, if someone occupies your parking spot, your options are limited. Parking elsewhere or seeking reserved parking from the concierge are possible solutions, but even they can't ensure you won't receive a parking ticket.
5/5
TrustpilotBeautiful, convenient
Attentive service, timely problem solving, and detailed residential guidance
5/5
TrustpilotExcellient team and quality project of Berkeley
Excellent team of Berkeley help me through the purchase of my first new built. Quality project facilities and professional team support. Regular updates, important reminders, site viewing from Sarah S and key collection from Bella Yang. They answered our queries, showed us around and really care our needs. The customer service executive Rumbi and Eli’s are helpful to follow up any issues we raised after we move in. This central Reading project is fantastic and we are happy to be here. The project is even completed earlier than schedule (Aug vs Nov). In view of the quality, professional team support, we highly recommend BerKerley to all. Five star plus!!
4/5
TrustpilotI’m happy with the overall purchasing experience
I’m happy with the overall purchasing experience and I only wish the developer can consult with us regarding the design and let us engage more and the customer service team can be more responsive.
5/5
TrustpilotGreat experience
All the process leading to completion was done in a timely manner, sending regular updates and keeping us informed of the progress.The completion and handling of the keys was flawless with a great introduction to the flat appliances.The response to the snagging survey was helpful and covered all the issues raised. I will strongly recommend them.
5/5
TrustpilotWorry-free property buying journey
The quality of property is top class and the staffs are very proactive and kind. It was a worry-free buying journey!
5/5
TrustpilotGood quality & good service of Berkeley
Berkeley is renowned in providing good quality & good services. They handover my new home on time, without delay. Excellent Sales & Customer Relations teams in my property site (Hareshill) - with quick response & never fail to update me the progress, responsible with good following up from the Customer Relations Manager during the whole process. The site Manager and the team here is also well experienced & helpful, as well as the Customer Service Team - they are efficient & tried their best to address and arrange the fix of the snags/defects after we moved in. Thank you all.
5/5
TrustpilotGood quality & good service of Berkeley
Berkeley is renowned in providing good quality & good services. They handover my new home on time, without delay. Excellent Sales & Customer Relations teams in my property site (Hareshill) - with quick response & never fail to update me the progress, responsible with good following up from the Customer Relations Manager during the whole process. The site Manager and the team here is also well experienced & helpful, as well as the Customer Service Team - they are efficient & tried their best to address and arrange the fix of the snags/defects after we moved in. Thank you all.
3/5
TrustpilotNo signboard for some flats, no delivery.
No signboard or excess for the delivery man for my flat, no way for a delivery man to know where I live so, I'm not getting mails for more than a month now and, I'm not the only one. I should have checked the window size on the layout that I was given. The window sizes are smaller then what we saw in the show flat. Apart from these two things everything else is nice. The quality of the work seems good.And my postcode is wrong on the Google maps.
5/5
TrustpilotGrand Union excellence
People (sales, customer manager and onsite) are supportive, helpful and really willing to look at the root cause of any issues to prevent and resolve them as quickly and effectively as they can. They take time to listen and then act fast and effectively. Always being kind and making you feel special.The facilities are clean and the flat is so well designed and beautiful with all its little modern touches, that is impossible not to love it.
1/5
TrustpilotDon’t be sucked in
Don’t be sucked in by this developerOnce they have your moneyEverything changes, and problemsWill start. Estate problems, poor contractors, worrying estate chargesManagement company in generalWant to do the right thing for customers, but Berkeley are completely obsessed with controlling everything, including the customer,Even after you have purchased your property.They try very hard to treat freehold the same as leasehold.My personal opinion based on 3 years, is stay well away.Michael Taplow riverside
4/5
TrustpilotGreen Park Village - New Home Experience
Green Park Village is a nice and good place to living in. The Customer Service team is great and provides good service to me before and after completion. Sarah and Rob were professional and supportive when I had questions. However, not to mention the 4-month delay in completion, our house had more issues than we have expected, for instance floor leveling, creaking stairs, and other cosmetic defects. Maybe Berkeley can further improve the work quality in future. Although Berkeley had been quite helpful to fix some of issues, the snags are still not completely cleared as of now nine weeks from completion. This may be due to inadequate staffing. Nick, a very good and quality staff, seems to be the only one fixing snags for the whole development. All in all, I hope the developer can resolve all snags within 3 months from completion.
5/5
TrustpilotI had an issue with my shower only…
I had an issue with my shower only giving extremely hot water and no cold. I notified the concierge and was contacted promptly by KyrieshaHiscocks. She immediately apologized for the problem and sent a very competent Plummer (Loris) to fix it. What can I say-JOB DONE! I was very impressed with the efficiency, courtesy and professionalism of this response. Exceeded expectations!!
5/5
TrustpilotGreat home
Definitely would recommend St. George to my friend. The property is decent and the team is vey professional and nice. Customer service was a highlight of all.
1/5
TrustpilotTerrible customer service
Same as some other buyers. They were incredibly nice before the review. After that, the people in charge have all disappeared. We have encountered some bathroom issues with their design failure. We’ve asked them to fix it for us. Unfortunately, it’s been over four months and we did not receive any response at all.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about St George
Which St George office has the most reviews?
London (Park Street) has the most, with 460 reviews rated 3.9 out of 5, followed by London (Distillery Wharf) with 18.
Where are the St George offices?
The two St George offices, by town:
- London (Distillery Wharf): Distillery Wharf, Parr's Way, Fulham, London, W6 9RU
- London (Park Street): Park Street, London, SW6 2FS
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