How many reviews does Spencers have?

Spencers has 754 reviews across its four offices, rated 4.4 out of 5 overall: 728 on Google, 6 on Yell, 20 on Trustpilot. Company-wide Trustpilot reviews for Spencers are counted once, not once per office.

Trusted Agent profile

Spencers estate agents in Leicester, Wigston, Rugby and 1 more

Q: Where are the Spencers offices?

The four Spencers offices, by town. Blaby: 23 Leicester Road, Blaby, LE8 4GR. Leicester: 27-30 Halford Street, Leicester, LE1 1JB. Rugby: 27 Regent Street, Rugby, CV21 2PE. Wigston: 80 Leicester Road, Wigston, LE18 1DR.

4.4

★★★★★ Great

754 reviews across 4 offices and 3 platforms

Spencers has four offices, in Leicester, Wigston, Rugby and Blaby. Together they have 754 reviews on three platforms, rated 4.4 out of 5 overall.

4.5 / 5

728

Reviews on Google

All 4 offices

3.7 / 5

Reviews on Yell

All 4 offices

Reviews on Trustpilot

Business-wide

Our offices

Spencers's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 728 reviews on Google only. Show every review

2/5

Google

Have been trying to call since yesterday about a property for rent that me and my partner had fallen in love with. Everytime it just rings out then goes to voicemail no replies to emails enquiring about the property, no call backs, I called through right move, their number on the page of the property as well as Facebook and no reply at all. We are looking to find a place ASAP due to it not working out here and being rather aggressive in our area so really do need them to answer their phone. UPDATE: It’s now Monday still try to get in contact with someone and yet nobody is answering once again..

Mia · 10 October 2024 · Spencers Rugby

Agent replied · 23 August 2024

Hi Mia, we apologize for the inconvenience you've experienced trying to reach us. Please contact review@countrywide.co.uk so we can assist you promptly. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.

5/5

Google

Rented the property with Spencer’s on the beginning of May. I was holding on with leaving my review until now, as I wanted to ensure that my feedback is truthful. Whole process has been quite stressful for us, as getting the properties in the current housing crisis is a nightmare. Emily dealt with us from start to finish & the service she provided was outstanding. Emily was extremely patience & answered all the questions we have had. We managed to secure the property that we wished for & everything went really smooth, despite of the rush I was in. If I would have a choice of who to rent with, I would definitely use Spencer’s again. We also came across Zak, who was very accommodating & made all the process going as quick as possible. All our requests are being taken into consideration & being looked into ASAP. Thank you so much Emily & Zak, we are very greatful & happy with the experience we had.

Monika · 10 October 2024 · Spencers Rugby

Agent replied · 23 August 2024

Hi Monika, thank you for sharing your experience with us. We are delighted to hear that Emily and Zak provided outstanding service to you. We appreciate your kind words and are thrilled that you had a smooth renting process with us. Best wishes, Lucy, Customer Relations.

5/5

Google

The Spencers in Rugby went seriously above and beyond in helping me - for context some very important documentation got sent to my old address by accident (I had moved away a year before). The Spencers team helped me all the same, at no charge. The fact that they were well within their rights to ignore me, but instead chose to help speaks volumes as to the quality of the people here Would recommend Spencers Rugby in a heart beat; this office is staffed with genuinely helpful people, and if I ever move close to the rugby/Coventry area again I will absolutely be checking with them first

Trev · 10 October 2024 · Spencers Rugby

Agent replied · 16 June 2024

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Had the pleasure of accidentally stumbling across a property that was advertised by these guys. My main point of contact was Sure and he was brilliant. Kept me up to date through everything, was on top of it all and made it as stress free as possible. Also went through the final part with Zak who was just as incredible, made it dead easy on the handover and both made having to move at Christmas as easy as it can be. Great guys. If you're unsure, use these 👍

Brad · 10 October 2024 · Spencers Rugby

Agent replied · 16 June 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

We personally dealt with Zak, throughout the whole process of moving, from start to finish. He was amazing and kept us updated during everything. The communication was very important for us, as we had been let down with this in the past, Zak, and Spencer’s agency, were available to us to speak to, and answer our questions, pretty much, all the time, and after the normal working hours! Until the end of our actual move, he was there for us, and went above and beyond to accommodate our needs. I would definitely recommend this agency to anyone.

Clover · 10 October 2024 · Spencers Rugby

Agent replied · 16 June 2024

Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

1/5

Google

Very disappointed with this agency they are rushing and disrespectful, I apply first as soon as they released a house to rent , and I called they them , they told me they they will send me a link on my phone , but they didn’t , after 3 days that I am waiting they said that it let agreed . Stay away to this agency as they not far to be scammer !

Carrey · 9 October 2024 · Spencers Leicester