Trusted Agent profile
★★★★★
754 reviews across 4 offices and 3 platforms
Spencers has four offices, in Leicester, Wigston, Rugby and Blaby. Together they have 754 reviews on three platforms, rated 4.4 out of 5 overall.
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Spencers's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Spencers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 728 reviews on Google only. Show every review
5/5
GoogleWe viewed a few properties with Emily before finding our new home. Emily ensured the process was seamless and stress free, her conduct was professional and efficient and I cant recommend her highly enough! We were in great hands 👌 …
Thank you for your glowing 5* review and recommendation Louise. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleSpencers have done exactly what I asked them to do. Find family for a minimum of 12 months and having meet them I am very happy with them. Well done Emily a first class job well done.
Thank you for your wonderful 5* review David! We're thrilled to hear that Emily did a first-class job in finding the perfect family for you. Best regards, Lucy, Customer Relations Team
5/5
GoogleI'm doing a happy dance because of you, thank you Emily you are the best.
Thank you for taking the time to share your experience and for your wonderful 5* review Neha! Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent Service by Spencers Lettings Team I had an outstanding experience with the Lettings team at Spencers, especially Kayleigh. Her professionalism, attention to detail, and friendly attitude made the entire process smooth and stress-free. She went above and beyond to address all my queries and ensure everything was handled efficiently. I highly recommend Spencers for anyone looking for reliable and exceptional lettings services. Dilip Thobhani
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery polite and welcome people. Specially Ben is a lovely guy which helped us for viewing a property. Thank you
Thank you for taking the time to share your experience and for your wonderful 5* review Rasoul! Kind regards, Lucy, Customer Relations.
5/5
Google"I had an amazing experience working with Agent Bradley and Jaspal They were both incredibly professional, attentive, and dedicated to helping me find the perfect flat. They truly understood my requirements and went above and beyond to ensure the process was smooth and stress-free. Their knowledge of the market and attention to detail were outstanding. Thanks to their hard work and support, I was able to find exactly what I was looking for. Highly recommend their services!"
Many thanks for the great recommendation, 5* review and your kind words Mamour. Best wishes, Lucy, Customer Relations.
5/5
GoogleThey are very helpful to find the home and athwal bro and Bradley bro was really very kind and very helpful
Many thanks Mrudhul for your great 5* review! Best Wishes, Lucy, Customer Relations Team
2/5
GoogleAnother day another incredibly unprofessional and questionable estate agent crosses my path. Maybe I am unlucky. Start with the positives: they found numerous potential tenants and showed the place to many of them in a short period of time, the financial checks were accurate. But unfortunately when it came to finalise the tenancy, Clear instructions were ignored, keys released without a valid contract, terms changed in the contract and agreed with tenant without informing me, and many more. So, 2 stars and I will never work with these people again.
Hello Cris, Thank you for taking the time to share your feedback. I'm sorry to hear about your experience and would like to understand more about what happened. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleJust wanted to take the time to say I received exceptional service from a young lady I believe her name to be Niamh Crofts, she was very friendly she had no problem answering any questions I had and in a prompt manner too.
Hello Trisha, thank you for your wonderful 5* review! We're delighted to hear that Niamh provided you with exceptional service. Your kind words are greatly appreciated. Best regards, Lucy, Customer, Relations Team.
5/5
GoogleWe used Spencer's for the auction of my parents house. Michael Holland looked after us from start to finish and I couldn't be happier with the whole sale. Kept us informed every step of the way. Would definitely recommend
Many thanks for your marvellous 5* review and recommendation Sue. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleI had a very good experience with Spencers Leicester, such an outstanding team. Thank you Niamh,Bradley, Jazz, Olivia and Kayleigh. You are all amazing and efficient. I would give you 10 stars as 5 stars are not enough. Thank you for all your help ❤️
Thank you for leaving us your superb 5* review Dorothy. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleHappy with the outcome, they moved quickly, polite, easy application process, clear, got the keys. Thanks
Thank you for taking the time to share your experience and for your wonderful 5* review Dan! Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing service from Olivia and her team. Special thanks to Niamh who was very thoughtful and informative throughout there was no question un answered. They made the whole tenant find process very smooth and simple.
Thank you for your wonderful 5* review Rachel! We're thrilled to hear that Olivia, Niamh, and the team provided you with such thoughtful and informative service. Best regards, Lucy, Customer Relations Team
5/5
GoogleNiamh and Olivia were absolutely amazing throughout the whole process. Lovely girls who went above and beyond. Would use again and recommend to all friends and family
Thank you Fred for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe only letting agents that didn’t mess me about. So many letting agents would make go through the hurdles of viewings and that just for my offer to be turned down. Everyone I interacted with at Spencer’s was professional and if it wasn’t them I would have to considered quitting my new job.
Thank you for your 5* review Rayhan. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleI was shown the property by Emily. The move in process went pretty seamless. After the viewing, I was able to collect the keys within a week.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleWas shown a property by Emily from Spencers letting Agents Rugby. Property was located in Hinckley. Emily presented the location and was very professional in her met n great. The location was in excellent condition and fittings 4* +. Unfortunately a little too far for myself with walking distance. A gated complex and very secure. Worth having a look. Thank you Emily.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleI had a viewing with Jazz and he was lovely and very informative regarding the property. He made the experience very smooth and I appreciated the service.
Hello Sumayaaa, Thank you for your wonderful 5* review! We're delighted to hear that Jazz made your viewing experience smooth and informative. Your kind words are greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleUsed other estates agents but Spencer's been very good. Bradley who works there been very helpful. He helped with the viewing and answered and questions we had. He got back to me very fast why helping with the paperwork and helped me found alternative for some items
Hi Craig, Thank you for your 5* review! We're thrilled to hear that Bradley was able to assist you so effectively. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleVery helpful and supportive team led by Jo and supported by Alex and Georgina. I was kept in the loop at all times with the progress of my house purchase. I would recommend Spencers in Wigston to any potential buyers in the area,
Many thanks for your outstanding recommendation, 5* review and your generous comments Rishi. Best wishes, Lucy, Customer Relations.
5/5
GoogleFriendly and Helpful I enquired at the Wigston (Leicester) branch about general advice regarding house valuations. Michael who provided me with the information was very friendly and helpful. Extremely impressed with the service I received. Date of experience: May 29, 2024
Hi Diane, thank you for sharing your positive experience with Michael at our Wigston branch. We are delighted to hear that he provided you with friendly and helpful service regarding house valuations. If you have any more questions or need further assistance, feel free to reach out to us.
5/5
GoogleGeorgina has been nothing but utterly amazing. Her communication was faultless throughout and she made mine and my partners journey of buying our first house feel so much smoother and easier. Georgina understood what we were after when originally viewing properties with Spencer’s and sent us listings based off what we mentioned to her… we in fact brought a house she had sent to us rather then ones we were seeing online! Georgina always went above and beyond for us and nothing was ever too much hassle, She is such an asset to Spencer’s and wouldn’t hesitate to recommend her to anyone looking to buy!
Many thanks Sophia A for the great 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleAVOID: I am a landlord and used Spencers to find tenants for my property in Rugby. References were not carried out correctly, and i was essentially lied to about my tenants employment and family situation, its taken nearly a year of not being paid rent to get them out. My friend in Rugby who rented out her place with Spencers and had a similar situation where they completely ruined her property. I would highly recommend not working with them. UPDATE: In reply to the below response, I have now tried to call multiple times a day for the past 3 weeks, with no answer. My deposit is being held, with absolutely no sign the process has even started to get it back and zero communication from Spencers.
Dear Felicity Dudley, we are truly sorry to hear about your negative experience with our services. We take your feedback seriously and will investigate the issues you have raised to ensure they are addressed and resolved. Thank you for bringing this to our attention. We would ask you to contact us so we can discuss this with you via our compliance team review@countrywide.co.uk kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Leicester has the most, with 372 reviews rated 4.3 out of 5, followed by Wigston with 169.
Yes. In The Trusted Agent 2026 awards, Leicester won Trusted Agent and Wigston won Trusted Agent.
