★★★★★ 5/5
GoogleGeorgina and Mike and the rest of the team were excellent from start to finish, always available and always keeping us informed at every stage of our sale. I would not hesitate to use Spencer’s again, and would absolutely recommend them to anyone else. Top marks, 10/10.
Gav · 16 July 2025 · Spencers Wigston
Agent replied · 16 April 2026
Thank you for the glowing review! We are thrilled to hear that our team provided top-notch service throughout your sale process. It was our pleasure to work with you and we would be more than happy to assist you in any future real estate needs. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJust moved into my first place and Spencer’s have been brilliant, especially Emily! She was so helpful and informative. Thank you Emily, you’re a superstar!
Callum · 12 July 2025 · Spencers Rugby
Agent replied · 10 August 2025
Thank you for your positive feedback! We are thrilled to have Emily on our team and glad she was able to make your move-in experience a great one. We value your business and look forward to serving you in the future. #TeamSpencers #CustomerServiceExcellence
Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe team at Spencer’s went above and beyond to help us secure a property. Emily and Niamh were very professional and helpful to us as first time renters and after dealing with other letting agents in the area it was a great contrast going through Spencer’s for our rental property.
Joe · 11 July 2025 · Spencers Rugby
Agent replied · 23 October 2025
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHighly Recommended.
As with any house sale / purchase there were ups and downs , but when it got to crunch time Lorna and Jo were there to make the tough phone calls and get the job done .
Lorna was supportive the whole way through ( even a shoulder to cry on ) and Branch Manager Jo , not only strives for great customer service , but also cares for her staff aswell which is to be commended.
Well done and a big thank you .
A mention for Mike aswell who was our initial contact when we put our house on the market . We are thankful that we chose Spencer’s .
Kevin · 11 July 2025 · Spencers Blaby
Agent replied · 9 September 2025
Thank you for the kind words and recommendation! Our team at Spencer's is dedicated to providing exceptional service and support during the home buying and selling process. We are thrilled to hear that Lorna, Jo, and Mike went above and beyond to ensure your experience was smooth and successful. Congratulations on your new home and thank you for choosing Spencer's!
Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI honestly can’t recommend Demi enough! From the very first call, she put me completely at ease and took all the stress out of what I’d been dreading, sorting my mortgage. She was friendly, professional, and genuinely went above and beyond to help me understand everything step by step.
No question was too silly, no email went unanswered, and I always felt like I was in safe hands. She took the time to explain my options clearly, made sure I got the best deal possible, and was on it every step of the way, even chasing things I didn’t know needed chasing!
Thanks to Demi, I’m no longer dreading the idea of remortgaging again in future, I know exactly who I’ll be going to!
If you’re looking for someone who knows their stuff, genuinely cares, and makes mortgages feel less scary, Demi is the one you want.
Thank you!
Jess · 11 July 2025 · Spencers Blaby
Agent replied · 9 September 2025
Thank you so much for your amazing review! It was a pleasure assisting you with your mortgage and I am glad I could make the process less daunting for you. I am always here to help and ensure you get the best deal possible. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFantastic service! As first time buyers we didn't really know all the ins and outs of buying a house and it all felt a bit heavy on us, but with the help of Lana and James the whole process went very smoothly with no element of stress involved.
I highly recommend these agents.
Thanks guys!
Tom · 11 July 2025 · Spencers Blaby
Agent replied · 9 September 2025
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI really can't recommend the Spencers Blaby team highly enough. Just superb! We had a big ask, needed to sell 2 houses quickly in order to fulfill our family plan to move in together with my parents to care for them. Our journey started with Mike visiting both houses, surveying and getting us signed up, it was his attention to detail and thoroughness that made us choose Spencers. And then on to the team at Blaby, Lorna has been the most incredible support, she got things done when needed and went above and beyond in caring for me during this very difficult time, she is truly fantastic. Jo was also caring, understanding and helpful when I could not get hold of Lorna. James was always calming, measured and helpful every time I dealt with him. All in all, we made it, and I am truly grateful to Jo, Lorna and the team for getting us over the line. Thank you all.
Melissa · 11 July 2025 · Spencers Blaby
Agent replied · 9 September 2025
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleA huge thank you to Spencer’s for all of their help with the purchase of our new home! Lorna in particular has been absolutely FANTASTIC! Nothing was too much trouble, and she always went above and beyond to make things happen. Very grateful for all of the support and I would certainly look to sell my home with them in the future! Thank you to everyone at Spencer’s!
Laura · 11 July 2025 · Spencers Blaby
Agent replied · 9 September 2025
Thank you so much for your amazing review! We are thrilled to hear that Lorna and the rest of our team provided you with exceptional service throughout the process of purchasing your new home. We greatly appreciate your support and look forward to helping you sell your home in the future. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHi, Spencer’s thank you helping me find my studio, I am so happy with the house and service you provided especially I wanted to mention about Kinga Andrasik, she went a step beyond arranged viewing on Saturday and help my references find soon so that I could move in within a week. Gald I this agency definitely going to recommend to all my friends
Aishwarya · 8 June 2025 · Spencers Leicester
★★★★★ 5/5
GoogleI had a really good seamless experience dealing with Spencers Rugby. Niamh was always happy to help and while she was away, she delegated the work to her subordinates and touched base with me to make sure that everything was going to plan. Within couple of weeks the process was completed ! very impressed
Antony · 5 June 2025 · Spencers Rugby
Agent replied · 23 October 2025
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleRating only, no written review.
Alex · 13 May 2025 · Spencers Leicester
★★★★★ 1/5
GoogleLettings is great because they are really helpful in securing a property but wait til you need some repairs and maintenance. If there's 0 star for the property management, then i will definitely give them a 0. Been months since we raised issues but until our 4th month stay, they havent fixed anything. Actually, i cant find the property management here. If there's one i would give them 0 and the lettings agent a 5/5 and im not gonna change this rating until the mgt would do the repairs
Update: they did some repairs so im gonna change the rating soon There are still some ongoing so I'll wait before changing this.
E · 25 April 2025 · Spencers Leicester
★★★★★ 5/5
GoogleI’m a new to rugby as a landlord but I can’t fault Spencer’s especially Emily rented out my flats in days of advertising she gets the job done goes out of her way to help making sure the tenants transition was smooth /5 stars for Emily 😊well done keep up the good work 👍🏽 …
Bal · 16 April 2025 · Spencers Rugby
Agent replied · 22 October 2024
Thank you for your thoughtful 5* review Bal! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI worked with Emily personally. She was professional and very helpful throughout the process. Thanks to Emily and the team for such a brilliant and professional service.
Sayed · 16 April 2025 · Spencers Rugby
★★★★★ 1/5
GoogleAVOID: I am a landlord and used Spencers to find tenants for my property in Rugby. References were not carried out correctly, and i was essentially lied to about my tenants employment and family situation, its taken nearly a year of not …
Felicity · 16 April 2025 · Spencers Rugby
Agent replied · 16 June 2024
Dear Felicity Dudley, we are truly sorry to hear about your negative experience with our services. We take your feedback seriously and will investigate the issues you have raised to ensure they are addressed and resolved. Thank you for … More
★★★★★ 1/5
GoogleThe worst estate agents I have ever had the misfortune of dealing with
Took money from my husband 3 months ago and said it was a mistake
But still won’t give it back
Chased it up over 30 times via calls emails and visits to the office
Never experienced anything like the mismanagement at this office
Also gave us a property with a fake eicr certificate whilst they were well aware
Both the landlord and estate agents have been a nightmare from day 1
Once they have your money there is no customer service
Ayesha · 10 April 2025 · Spencers Leicester
★★★★★ 5/5
GoogleGreat mortgage brokerage services
Mohammad · 3 April 2025 · Spencers Wigston
Agent replied · 14 May 2025
Thank you for the feedback! We are thrilled to hear that our mortgage brokerage services met your expectations. We strive to provide excellent service to our clients and are grateful for your support. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHi , I have just completed the purchase of my new home with Spencer's Blaby. What a fantastic team of people.
Courtney was a joy when she did the viewing for my new home, answered any questions if she did not know she found out ! Jo was a fantastic help when Lorna was out of office looking after the clients efficiently in a timely manner. Finally Lorna what a star ! I have never met her but feel I have. Lorna is dedicated to her job and her clients. Lorna was there every step on the way, answering emails and calls quickly where needed. She remains calm and soothing when a client like myself gets stressed. Lorna I am going to miss our chats and emails ! but believe me will email you from time to time to check in with you like a pen pal lol !! Thanks Spencer's Blaby Xxx
Dawn · 21 March 2025 · Spencers Blaby
Agent replied · 24 April 2025
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have recently dealt with Emily at Spencer’s. She gave me an excellent viewing of a property in Rugby. It was a really pleasant experience and I will always recommend Emily as she went above and beyond for me.
Abby · 13 March 2025 · Spencers Rugby
Agent replied · 25 April 2025
Thank you Abby for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery experienced and friendly Team. Helped me and my partner to find perfect place for us. Thank you!
Olga · 3 March 2025 · Spencers Rugby
Agent replied · 12 April 2025
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleDo not rent 50 Frderick Street off this place you'll have to put up with constant harrassment off the owner of the property with weekly visits even checks your bins lets himself in when your not home even assaulted me Tuesday now being evicted in April he has done nothing but harrass me radiators dont work so constantly cold will be seeking legal advice but id steer clear of this place unless ya like weird old men going through your stuff
Bray · 24 February 2025 · Spencers Rugby
Agent replied · 14 May 2025
I'm truly sorry to hear about your experience at 50 Frederick Street. This is certainly not the standard we aim to uphold. Please contact us at review@countrywide.co.uk so we can address your concerns directly and assist you further. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleAmazing letting agency . Good service. Everyone is so friendly. Highly recommended.
Artur · 13 February 2025 · Spencers Rugby
Agent replied · 24 May 2025
Thank you for your glowing 5* review and recommendation Artur. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery helpful team Geogina, Jo, Alex.
They helped us to get new property
Phine · 14 January 2025 · Spencers Wigston
Agent replied · 26 December 2024
Thank you Phine for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Avinash · 8 January 2025 · Spencers Leicester
Agent replied · 9 January 2025
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again.
Lucy,
Customer Relations Team
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