Trusted Agent profile
★★★★★
754 reviews across 4 offices and 3 platforms
Spencers has four offices, in Leicester, Wigston, Rugby and Blaby. Together they have 754 reviews on three platforms, rated 4.4 out of 5 overall.
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Spencers's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Spencers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 728 reviews on Google only. Show every review
5/5
GoogleFriendly and professional every time I've dealt with them. Highly recommend.
Thank you so much for your positive review! We're thrilled to hear that our team has consistently provided you with friendly and professional service. It means a lot to us that you would highly recommend our business. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleMassive thank you to James and all the team for helping us move into our first home. James went above and beyond to ensure we got the keys before Christmas. Wishing all the team the very best.
"Thank you so much for your kind words! We are thrilled that we could assist you in achieving your dream of owning your first home. It was a pleasure working with you and we wish you all the best in your new space. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleRecently purchased a property through Spencer’s. Fantastic communication and professionalism throughout the entire process.
Thank you for the wonderful review! We are thrilled to hear that our team at Spencer's provided you with fantastic communication and professionalism during your property purchase. Our top priority is ensuring a smooth and positive experience for our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI am so grateful to the team at Spencers, Wigston, for their help, support and professional guidance through what turned out to be a difficult, stressful and complicated sale of my mother's property. All the team - Jo, Georgina, Mike and Ben - were so kind and helpful and kept us up to date throughout the process, at times going above and beyond what I would have expected of them. Hugely grateful. I wouldn't hesitate to recommend them to anyone buying or selling property in Wigston.
"Thank you so much for entrusting us with the sale of your mother's property. We are grateful for your kind words and are delighted that our team provided the support, guidance, and above-and-beyond service you deserve. It was a pleasure to work with you and we are humbled by your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
We’re so happy to hear you had a fantastic experience. Thank you for letting us know! If you have any comments to make these are valuable in helping us ensure all customers have the best possible experience!
1/5
GoogleRating only, no written review.
We appreciate your feedback and are sorry if your experience was less than ideal. Please email us at review@countrywide.co.uk with more details, we are here to help and would be happy to investigate further.
5/5
GoogleHi just had a viewing with Lorna, it was a good experience she very professional and helpful with the viewing, thank you lorna
Thank you for taking the time to leave a review! We are delighted that you had a positive experience with Lorna. Providing professional and helpful service is our top priority. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleJust sold my late parents bungalow with Spencer's in Wigston. Assisted by the amazing Georgina and Jo, So helpful, friendly and professional. Thank you all so much for your help and quick sale.
Thank you for sharing your experience with us! We're thrilled to hear that Georgina and Jo were able to assist you with the quick sale of your parents' bungalow. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleI had very very bad experience with this agency. No one have manners how to talk with there tenant. And owner was also not helpful always ignore house problems. We face to many problems
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleVery impressed with the letting agents (Manager). communication was smooth, the viewing was efficient, and the transaction was completed quickly. I’m delighted to be starting a new chapter here with my two children, and the neighbourhood already feels welcoming very friendly. Happy to moved here.
Thank you for your kind words! We are thrilled to hear that our letting agent and team provided excellent communication and efficient service. We hope you and your children have a wonderful new chapter in your new home. Our neighborhood is full of friendly and welcoming neighbors. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleVery positive experience. Garwinder has been helpful and forthcoming with expertise and insightful perspective that has been really useful in our property search. Thank you!
Thank you so much for your kind words, we are thrilled to hear about your positive experience with our team member Garwinder! We pride ourselves on providing exceptional expertise and insightful perspective to assist in your property search. Thank you for choosing our business! Kind regards, Maggie, Customer Relations.
5/5
GoogleExcellent service ! Go ahead !
Thank you so much for your kind words! It means a lot to our team that you had a great experience with our service. We appreciate your support and look forward to serving you again soon! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleCian was prompt, reactive and had great communication skills and we go a tenant within a few weeks. excellent service. …
Thank you for your kind words! We strive to provide efficient and effective service to find the best tenants for our clients. It was a pleasure working with you and we are glad we were able to meet your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleDemet is an amazing mortagae advisor - great communication, really helpful advice which really set me at ease throughout the whole process. Would definitely recommend her for anyone looking for a Buy-to-Let mortgage.
Thank you, [customer name], for your kind words! We're thrilled to hear that Demet provided excellent communication and helpful advice throughout your mortgage process. We're honored to have her on our team and are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleSold my property through Spencer’s blaby recently a great service from all in the office, received regular updates from James and Lorna throughout the process. I also had a very informative meeting with the mortgage advisor Demi to help with my onwards purchase. Would recommend and use again
Thank you so much for your kind words! We are thrilled to hear that our team provided you with a great service and that you had a positive experience with our mortgage advisor. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe have had a great experience with Spencer’s . Our house was sold within 24 hours. Lorna in particular was absolutely amazing ,so supportive during a stressful time , very professional and was always on the phone to our solicitors trying to chase things up and done everything she could to try and make our move happen as quickly as possible. Also a thank you to James who stepped in and helped ring our solicitors when Lorna wasn’t available. Was also recommended Demi as a mortgage advisor and wouldn’t go to anyone else now, she was so lovely and efficient.
Thank you so much for your kind words! We are thrilled to know that Lorna, James, and Demi provided you with exceptional service during your moving process. Our team always strives to make the experience as smooth and stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI don t normally right review s but felt I had to after my experience with Spencer’s in blaby Demi the mortgage broker went above and beyond to get us such a great deal every thing was done quickly and professionaly we were relaxed and not pressured into any thing we were updated all the way and she kept her eye on any changes on interest rates in case a better deal the other girls in there were so friendly made us feel so comfortable will be using again and the people we have recommended to are very happy with there service too
Thank you for taking the time to review us! It brings us joy to know that you had a great experience with our team, especially Demi. We pride ourselves in going above and beyond for our clients and making the process as smooth and stress-free as possible. Thank you for your support and for recommending us to others. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWould like to thank James for all his help when buying our new home. Answering all our questions and queries thank you so much. Highly recommended
Thank you for choosing us for your new home! We are thrilled to hear that James provided exceptional support and answered all your questions. It was a pleasure working with you and we highly recommend James for any future real estate needs. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI can't fault Spencers. Their service is brilliant. James was very professional and helpful and kept me well informed. I would definitely use them again.
Thank you so much for the glowing review! We are thrilled to hear that you had a great experience with Spencers and James. We strive to deliver exceptional service to all our customers and we look forward to serving you again in the future. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJust sold my house with Spencer's estate agents in Wigston. From start to finish they were brilliant especially Ben Taylor who was my main contact during most of the process.He was was very professional, kept me updated throughout the whole process and was alway available. It was a pleasure dealing with him and Mike, Georgina & Jo, a great team! Would highly recommend to anyone esle without hesitation! 10/10 and thank you guys.
Thank you for your fantastic review! We are thrilled to hear that Ben, Mike, Georgina, and Jo provided you with excellent service during your house sale. We strive to make the process as smooth as possible for our clients. Thank you for recommending us, and congratulations on the sale of your house! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI just wanted to say, A special shout out to Cem from Countrywide Mortgages/Spencers. Thank you for being such an amazing mortgage advisor. Your expertise, guidance and unwavering support made all the difference in turning this dream into a reality. I honestly can't thank you enough Cem for helping me get through this significant milestone! I would recommend Cem without hesitation to anyone looking for a mortgage. You service is truly first class!
Thank you for your kind words! We are so glad to hear that Cem provided first-class service and made your dream of home ownership a reality. It’s an honor to have been a part of this significant milestone in your life. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleMy contractor went round to do gas safety at house Spencer’s let. He couldn’t get access and cost me £80 for them messing about. Prat’s
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
4/5
GoogleRating only, no written review.
Awesome to hear you had such a great experience and thanks for the feedback! We’d love to know more about why you left such a great rating so feel free to jot down any thoughts you might have.
5/5
GoogleVicki is always on hand to help and when it comes to advice, she goes above and beyond and would highly recommend her and her team as her services have been some of the best for the 5+ years that I have known her for
Thank you so much for your kind words about our services! We are dedicated to going above and beyond for our customers, and we are so grateful for your support for over 5 years. It means a lot to us and we look forward to continuing to provide the best services possible for you. Best wishes, Lucy, Customer Feedback and Support Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Leicester has the most, with 372 reviews rated 4.3 out of 5, followed by Wigston with 169.
Yes. In The Trusted Agent 2026 awards, Leicester won Trusted Agent and Wigston won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
