★★★★★ 1/5
Google1 star as no option for 0 stars, awful people to deal with, incompetent rude and due the actions of Jo Thorpe and Jack Payne we ended up losing money as the purchase fell through due to a lack of communication, stay away this company is not worth the time and effort! Disgusting service
Nazia · 19 June 2018 · Spencers Wigston
Agent replied · 17 June 2024
Hello Nazia,
Thank you for your feedback, it is disappointing to read your experience from using our services. We will be happy to discuss your concerns further if you wish, you can provide us further details at review@countrywide.co.uk. Kind regards, Maryjane.
★★★★★ 1/5
GoogleAs a first time buyer, i'd expect a mortgage adviser to help you as much as possible and make your journey less complicated. BUT unfortunately it didn't go as expected. Disappointed, it's a shame really because Demi was nice, but she made it complicated and didn't really know how to handle the business, i had to give up and go somewhere else. Waste of time, effort, fuel, and also printed out a load of bank statements and payslips for nothing!!!!!
K · 19 June 2018 · Spencers Wigston
Agent replied · 17 June 2024
I am sorry to read that you were not entire happy with the service you received but I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to go through the issues you have faced in more detail, please email me at review@countrywide.co.uk. Many thanks, Sarah.
★★★★★ 5/5
GoogleRating only, no written review.
VICTORSKY · 18 June 2018 · Spencers Rugby
Agent replied · 16 June 2024
Thank you for taking the time to leave this 5* rating! It is always great to see are customers are receiving the excellent service that we always aim to provide! Many thanks again, Regan
★★★★★ 1/5
GoogleThe worst agency i have ever met! Not respect the client! Not recommend for anybody!
Balint · 18 June 2018 · Spencers Rugby
Agent replied · 16 June 2024
Good Morning,
We are sorry to see this. We always aim to provide excellent service to all of our customers and we deeply apologies that this hasn't been the case on this occasion.
Many thanks for taking the time to leave this feedback.
★★★★★ 5/5
GoogleI would like to thank the team at Spencers, after registering with them they kept in touch with me and I was well informed of new house's as they became available. Top service - all round
Michael · 18 June 2018 · Spencers Rugby
Agent replied · 16 June 2024
Good Morning,
Thank you for your review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service we always aim to provide. We will make sure everyone on the team receives this positive feedback.
Many Thanks.
★★★★★ 5/5
GoogleAfter walking down Regent street today looking for property to rent, this was the only agent that took an interest in my requirements. Thank you Spencers, look forward to hearing from you soon.
Rachel · 18 June 2018 · Spencers Rugby
Agent replied · 16 June 2024
Good morning,
Thank you for your review! We are so happy to see you received the excellent service we always aim to provide.
Thank you again for taking the time to leave this 5* review.
★★★★★ 1/5
GoogleAbsolutely diabolical service. We rented a property via Spencer's for four years, throughout this period they have failed to respond to repair requests and queries. Now I've been waiting over a month for the return of my deposit. They are inept. Save your time money and stress and use a different company.
Andy · 18 June 2018 · Spencers Rugby
Agent replied · 16 June 2024
Hello Andy
Thank you for your review. I am sorry to hear that the service was not what you were expecting. I will make sure that branch are made aware of your comments.
Kind regards, Chris
★★★★★ 3/5
GoogleThese agents are ok but not of high standards. I made a bid to secure a rented property and they kept me waiting for about 10 days saying that the landlord is on holidays and thinking between my offer and someone else's. They finally accepted my offer but another member of staff then revealed by mistake that the other candidate failed the referencing process. so they kept me waiting so to have a back-up tenant (which is dishonest) and caused me a lot of stress. I have also found them a bit inflexible with their processes and the lead of lettings was often tense in our communications and rushing to end conversations quickly. At least they seem to have taken my feedback on board which is always positive.
Jpatmanid · 18 June 2018 · Spencers Rugby
Agent replied · 16 June 2024
Good afternoon.
I am disappointed to see that you have not received the high standards of service that we always aim to provide at all times to all of our customers.
It is imperative that all of our customers receive an honest and stress free service and I am deeply sorry that if at any point, this has not been the case.
I would like to thank you for bringing these points to our attention and I can assure you that all feedback is taken extremely seriously.
Many thanks again. Kind regards, Regan.
★★★★★ 5/5
GoogleVery good house agency. We had a problem with landlord to get our deposit back. But Rachel sort it out this so quickly. She is amazing and very helpful. If you looking house to rent or buy I recommend Spencers.
Robert · 18 June 2018 · Spencers Rugby
Agent replied · 16 June 2024
Hi Robert
Thank you for the review and the recommendation as well. I am delighted to hear that Rachel managed to get the deposit return sorted out for you and I will make sure your comments are fed back to her as it sounds like she has earned those 5 stars!
Kind regards, Chris
★★★★★ 5/5
GoogleThe whole Spencers team were fantastic throughout my time with them! I had rented a property through them for a few years and the Lettings team have always been there to help me if I needed them, always prompt at resolving any questions I had. They also put me in contact with there mortgage guy who actually managed to get me a mortgage when I always thought my credit would be to low!! Spencers sales team then did everything they could to get me the house I was looking for. They specifically looked in the areas I wanted to live and managed to show me a few houses that I liked. Overall a fantastic service give through out. I highly recommend anyone in the Rugby area to spend some time getting to know the team as they go out there way to help!
Joe · 18 June 2018 · Spencers Rugby
Agent replied · 16 June 2024
Good afternoon,
Thank you for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers.
It is fantastic to see that you would recommend our services. i will ensure that the whole team is aware of this wonderful feedback.
Many thanks again for leaving this review
★★★★★ 5/5
GoogleRating only, no written review.
Paul · 22 June 2017 · Spencers Leicester
★★★★★ 1/5
GoogleRating only, no written review.
Nataliya · 22 June 2017 · Spencers Leicester
Agent replied · 20 June 2024
Hi, if you would like some help please may you contact the branch at 0116 202 9931 so we can discuss your problem. Branch Manager
★★★★★ 5/5
GoogleRating only, no written review.
Ashwin · 22 June 2017 · Spencers Leicester
★★★★★ 1/5
GoogleRating only, no written review.
Sujith · 22 June 2017 · Spencers Leicester
Agent replied · 20 June 2024
Hi Sujith, if you would like some help please may you contact the branch at 0116 202 9931 so we can discuss your problem. Branch Manager
★★★★★ 3/5
GoogleNot bad
Vignesh · 22 June 2017 · Spencers Leicester
★★★★★ 1/5
GoogleJust a bought a house through them it's been 8 weeks and they haven't still bothered to remove the sale board. Bunch of amateurs personally would never use them to sell.
Kd · 22 June 2017 · Spencers Leicester
Agent replied · 20 June 2024
Hi Kledi, I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. I have contacted the branch and asked them to get in touch with you to remove the board as soon as possible. If this does not happen then please email me at review@countrywide.co.uk and I will chase this up for you again. Kind regards.
★★★★★ 5/5
GoogleTop notch service all round. Real care and urgency shown at all times.
Anthony · 18 June 2017 · Spencers Rugby
★★★★★ 5/5
GoogleGreat professional agency!!! Fantastic, friendly team. Thank you !
Katarzyna · 18 June 2017 · Spencers Rugby
★★★★★ 5/5
GoogleGreat professional service all round !! Special thanks to Trevor who made everything happen to get me in on time & relieve the stress !
Rachael · 18 June 2017 · Spencers Rugby
★★★★★ 5/5
GoogleFantastic level of service from just a phone call - they listened, advised and then carried out a first class service way beyond my expectations - If you are looking to rent or buy I wouldn't hesitate to call thank you
Keith · 18 June 2017 · Spencers Rugby
Agent replied · 16 June 2024
Thank you for your review.It is always great to see feedback like this as it confirms to us that we are delivering the excellent service we always aim to provide to all of our customers.
Many thanks
★★★★★ 5/5
GoogleGreat team at spencers helped sort out my property to rent. Very professional, all went smoothly and everyone i spoke to was helpful and friendly
Jenny · 18 June 2017 · Spencers Rugby
★★★★★ 5/5
GoogleI had a great experience with this agent, plus the information given to me prior to the letting was completely honest. Due to my position it is easier to rent and Spencer's were brilliant to deal with. If all Landlords/ tenancy agreements were performed this well, Halifax would be out of business
Simon · 18 June 2017 · Spencers Rugby
★★★★★ 1/5
GoogleThey were really helpful when we were moving in, but when we got the keys, we realised that the flat is dirty (even though it was a newly built property) and someone even forget to wipe off his urine from the toilet seat, so the first couple of days we spent cleaning and never received a compensation for that. Now we have moved out, we did clean, left in a better state compared to the beginning of the tenancy and yet they are trying to take our deposit for cleaning and "damage on the wall" which was there already when we moved in. And just to make things better, they not even telling us our DPS number, so we can not start the dispute. If you do not mind losing your deposit for made up reasons, they are the number one!
B · 22 June 2016 · Spencers Leicester
Agent replied · 20 June 2024
Thank you for your feedback. We are sorry to hear that you are unhappy with the service you have received. We do make every effort to make sure that the property is fit for move in. We appreciate that on this occasion you were not happy with the cleanliness of the property and therefore we instructed the landlords contractor to carry out a clean for you. With regards to the deposit your DPS was sent to you and can be sent upon request. The check out was completed within a reasonable timeframe and the report was sent over to the landlord for approval. Please do not hesitate to contact the office to discuss this further on 0116 202 9938
★★★★★ 5/5
GoogleI couldn't have wished for more lovely people to help me move
Andrew · 18 June 2016 · Spencers Rugby
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
