Spencers estate agents in Leicester, Wigston, Rugby and 1 more

★★★★★ 5/5

Google

The service we received from Jack was exceptional. I am a director of a Surveying Company & deal with many estate agents on a daily basis - unfortunately the vast majority make our job incredibly difficult ! Not in this case. Our call had initially gone through to the wrong branch, however Jack was still able to deal with our query extremely efficiently, nothing was too much trouble for him. He was also polite & cheerful (which are rare qualities these days ) he was an absolute pleasure to deal with. Other estate agencies could seriously take a leaf out of this young mans book. A perfect example of how the job should be done - well done Jack & Spencers.

Adrian · 19 June 2019 · Spencers Wigston

★★★★★ 5/5

Google

FANTASTIC. I have just purchased a property through Spencer's Wigston. Jack and Jo were absolutely brilliant, they regularly kept me updated and nothing was too much trouble for them. They were always polite, professional and friendly. It was a total pleasure dealing with them.

Mr · 19 June 2019 · Spencers Wigston

★★★★★ 5/5

Google

Recently sold a property & purchased our new home through Spencers Wigston. The service we received from Jo, Jack & Dan was fabulous. The communication was brilliant and nothing was too much trouble for them. I would definitely recommend Spencers Wigston.

Nicola · 19 June 2019 · Spencers Wigston

★★★★★ 5/5

Google

A big thank you to all the staff in the Wigston branch. They were very helpful in assisting me to sell a friend's house. All the staff are very friendly and polite and throughout the process, Dan kept me fully informed with regular courtesy calls. I would not hesitate to recommend them.

Julie · 19 June 2019 · Spencers Wigston

★★★★★ 5/5

Google

Excellent Estate Agents. I used Spencer's in Wigston recently when I purchased a property on Stafford Drive with my partner. Dealt with Jo and Jack who were great all the way through, very helpful and friendly . They also made it easy for us as they were always keeping us updated . Please pass on our thanks. If you are thinking of picking a local agent in Wigston, give Spencer's a try , I'm sure you will get great service from Jack and Jo.

Donna · 19 June 2019 · Spencers Wigston

★★★★★ 5/5

Google

I have just used Spencer’s as my mortgage was due for renewal. I would like to say a big thank you to cem for helping me get the best deal. He was very hopeful and kept me informed at all times. He also looked into my house insurance and saved me more than half that what I was paying. I would recommend cem to anyone. He knows his stuff and is very friendly and reliable.

Daniel · 19 June 2019 · Spencers Wigston

★★★★★ 5/5

Google

Hi , I've recently sold my house through Spencers, Wigston and also recommended them to someone. Jo, Jack and Dan are very caring, honest and guided me through the selling process. Jo always gave honest advice that helped my price the house correctly for a quick secure sale. Thanks all.

Nicky · 19 June 2019 · Spencers Wigston

★★★★★ 5/5

Google

Rating only, no written review.

Roger · 18 June 2019 · Spencers Rugby

★★★★★ 1/5

Google

SPENCERS ARE TERRIBLE, AVOID USING THEM ESPECIALLY IF YOU ARE LOOKING TO RENT A PROPERTY ! APPALLING RUDE STAFF, THEY DO NOT RETURN CALLS OR EMAILS, DO NOT MANAGE PROPERTIES IN INTEREST OF ALL PARTIES/ FAIRNESS. ESPECIALLY AVOID IF YOU ARE VULNERABLE OR ELDERLY - COMPLETELY UNTRUSTWORTHY

Ssgklp · 18 June 2019 · Spencers Rugby

★★★★★ 5/5

Google

Nice and helpfull guy working at reception now. Good agents always trying to help you as much as possible. Highly reccomending especially Rugby site to rent a flat or house.

Linas · 18 June 2019 · Spencers Rugby

★★★★★ 1/5

Google

Awful. These where my letting agents for 2 years. They charged £75 to reprint an annual statement, which I am pretty sure is not allowed as it falls under a SARS request. They also went to fix a simple leak which resulted in the tiles being ripped up and relayed. The relaying was done by a plumber who placed them down wonky. This resulted in them having to be ripped up again and relayed at my own expense. When asked why the tileing was so bad their response was he is a plumber we thought he could lay tiles. Considering they are paid to manage a property they could not do it and still charged for the privilege and more. They get every little bit of money they can from you. Please don’t think either that they the rugby branch will manage the property it is all done from a call center in Leeds.

Matthew · 18 June 2019 · Spencers Rugby

★★★★★ 5/5

Google

Absolutely fantastic service from wonderful people. We decided to sell and buy in a very busy time of our lives (baby, marriage) and had a challenging time with organisation of all parties. Emma and Lewis went above and beyond to help us every step of the way.

Rosey · 18 June 2019 · Spencers Rugby

★★★★★ 1/5

Google

Spencer’s are very bad at managing their tenants and I urge anyone that wants to use them to please go elsewhere. Firstly, when I first moved in, my room along with the kitchen area and bathroom was covered in a layer of dust probably an inch deep, we were apparently promised a cleaner, but that never happened. They advertised the house as 'bills included' but when I got to the house, I was told that wifi was not included in the contract, only AFTER I had paid my deposit and fees. One flatmate also had issues with council tax as the landlord was not willing to pay it for whatever reason, also the heating was capped at 18 degrees, most days were freezing and 2 of us had to purchase our own mini heaters. The kitchen was filthy as was the stove/oven which looked like it had not been cleaned for years. They did not inform any of us when a house viewing was going to happen, and would just turn up at the door even on Saturdays and as late as 6:30pm, this is not only very careless and unprofessional, but also can be a scary situation when strangers are roaming around your home. When I asked to be at the room check after moving out, they did not reply to my emails about when it was going to occur. It took them multiple emails for them to get back to me about my deposit return, and was eventually only returned 2 months after I had moved out. I didn't post any formal complaints because I was living there for such a short amount of time but I advise anyone to use a different more professional agency.

Rubina · 18 June 2019 · Spencers Rugby

★★★★★ 5/5

Google

I just wanted to say what fantastic service I have had from the team in Spencers in Rugby. Being new to the area and not knowing much, Lewis showed me some properties he had available and informed me of the surrounding areas. His passion and professionalism was top notch. When speaking to all of the agents, they just didn't compare. Would definitely recommend to anyone.

Warren · 18 June 2019 · Spencers Rugby

★★★★★ 5/5

Google

What a great team within Spencers, Lewis, Emma and Sandra were superb! Couldn't thank them enough for all their help, support and guidance. These are genuine people who just want to help and get the job done. Will defiantly be recommending them!

Ian · 18 June 2019 · Spencers Rugby

★★★★★ 5/5

Google

Rating only, no written review.

N · 22 June 2018 · Spencers Leicester

★★★★★ 1/5

Google

Unless you are completely desperate, DO NOT deal with this agency. Extremely deceitful and dishonest. Plenty of hidden fees.

Hussein · 22 June 2018 · Spencers Leicester

★★★★★ 5/5

Google

House was in great condition. Service was fantastic, willingly helped us through the entire process. Would highly recommend.

Shila · 22 June 2018 · Spencers Leicester

★★★★★ 5/5

Google

Very good estate agents can not fault them! Extreamly helpful everytime i spoke to them especially Sam and Nicola! Would highly recommend them!

Daniel · 22 June 2018 · Spencers Leicester

★★★★★ 5/5

Google

Excellent customer service at Spencers - Chloe and her team are great, and in particular I wish to acknowledge Mr. Prashant Raniga for patient, professional, knowledgeable, helpful service. This is really outstanding, helpful work. Thank you!

Eda · 22 June 2018 · Spencers Leicester

★★★★★ 2/5

Google

I would strongly advise anybody to avoid this letting agency at all cost. I paid all my fees plus a holding deposit on a property that was advertised to be available mid February. When the property was not available I extended my own tenancy for another month. However, when the month was complete this agency informed that my property was still not available and wouldn't be for a further month. The agency were aware that I was 5 months pregnant and could not request further extension on my current tenancy and then decided to withdraw my agreement leaving me with no where to go.

Abby · 22 June 2018 · Spencers Leicester

★★★★★ 2/5

Google

Paid rent on time every month with no issue, was more than helpful when it came to allowing viewings of the property, returned the keys on time when moving out- now, 2 months later, I still don't have my deposit returned. Spencers being less than helpful in contacting the landlord about the return of my deposit. I'd avoid if you don't want to take legal action at the end of your tenancy.

Jack · 22 June 2018 · Spencers Leicester

★★★★★ 5/5

Google

Came across Spencers as the agents for the house I was buying in 2011 and they were so much better, more efficient and more personable than my own agents, I went to them to help rent out my former home. Seven years and three sets of great tenants later, not to mention advice, recommendations for tradespeople etc I am still with them, still get the same great personable and quick communication, still recommend them to anyone either buying or renting in Leicester. If you want to be treated like a person not a number - rarer and rarer these days - these are the firm for you.

Louise · 22 June 2018 · Spencers Leicester

★★★★★ 5/5

Google

Excellent Service - As a landlord I have been very impressed with the customer service I have received from the team, in particular Sam Cable. I have the experience of working with a number of agencies and consider the experience with Spencers to exceed that of any other agent to date. Within 2 weeks, I had secured quality tenants, I was kept informed throughout the process and any issues that came up, have been efficiently managed to my satisfaction. Admittedly I am not the easiest person to impress, but the experience so far has exceeded expectations! Thanks Sam and Spencers team.

Shilpa · 22 June 2018 · Spencers Leicester