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5/5
GoogleI continue to use Spenser's for several years now and they always provide a great service, helpful and professional throughout the whole process. I personally do not use anyone else other than Spenser's and the team, Sam, Rosie were excellent and professional throughout the whole process kept me fully updated and guided where necessary. The move in process was effortless.
I would highly recommend them.
Dean
Dean Β· 21 June 2022 Β· Spencers Leicester
Agent replied Β· 20 June 2024
Thank you Dean for your amazing 5* review and recommendation! I am please to hear your are very happy with the service you received from our Spencers branch. Kind regards, Donna.
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1/5
GoogleA bunch of liars and cheaters. I rented a property 16 snape close from them.
1) Anyone reading this the property has no insulation and gets extremely cold.
2) they misrepresented the fact that its a detached property and told us the garage was ours well infact it is owned by other people who come to do works every day ( this given the fact I was very particular that I was looking for a quite place considering I had final exams).
3) the landlord tried taking our entire deposit in the end when the property was left in the same condition with carpets cleaned and kitchen left clean.
Our only fault was that we left a bed and 2 chairs in the home and they tried to charge 120 pounds for this.
4) they tried to take our deposit for the reason they could not let it out easily to cover q months additional rent while it remained vacant.
5) stay away especially as they want to renovate the house from our deposit.
Few months later now and justice prevails through adjudication
Rishi Β· 21 June 2022 Β· Spencers Leicester
Agent replied Β· 20 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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5/5
GoogleReally appreciated the knowledge and advice Sam was able to give us when letting out our property. Would definitely recommend Spencers to anyone that wants to let a property, particularly if it's your first time.
Rajesh Β· 21 June 2022 Β· Spencers Leicester
Agent replied Β· 20 June 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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5/5
GoogleExcellent, ten out of ten for Spencers finding a tenant for my rental property.
Valuation, viewings and signing contracts all stress free. Kept me completely up to date at all stages. Would highly recommend.
Helen Β· 21 June 2022 Β· Spencers Leicester
Agent replied Β· 20 June 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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1/5
GoogleI hope if the system allows me ,I could have given them less than 1 star . They called me 1st time telling that the vendor has accepted your offer via the auction after the highest bidder pulled out. Few minutes later they called again saying sorry we can't proceed with you because the other bidder changed his mind and wanted to carry on buying the property. This is a very explicit example of unprofessionalism. They can't feel the negative psychological impact on me and my family when initially given a hope of buying my first home and in less than few minutes they have denied me that hope. In my opinion they didn't handle my case properly and they should work hard not to deny me the right to proceed buying the property.
Khalid Β· 21 June 2022 Β· Spencers Leicester
Agent replied Β· 20 June 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
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5/5
GoogleSpencers Sales and Letting Agents were chosen to handle the sale of my parents' home. I can honestly say they were the most professional, helpful and kind agents I could have picked. Everyone in the office were absolutely amazing! I cannot thank you enough for the smooth sale of the property for me. You are all stars!PositiveProfessionalism
Christine Β· 21 June 2022 Β· Spencers Leicester
Agent replied Β· 20 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleMy experience of Spencers has been second to none as tenant. Primarily, I've dealt with Sam Cable and Jessica Magnor. Both of them have been quick to respond, courteous, and a credit to the company. We've had a few years in a beautiful flat with fantastic service, and I'll be sad to leave their services when we move out this year. Keep it up guys.
Harry Β· 21 June 2022 Β· Spencers Leicester
Agent replied Β· 20 June 2024
Thanks for the brilliant 5* review and your kind words! Best wishes, Lucy, Customer Relations.
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5/5
GoogleRating only, no written review.
Thomas Β· 18 June 2022 Β· Spencers Wigston
Agent replied Β· 17 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRating only, no written review.
Melanie Β· 18 June 2022 Β· Spencers Wigston
Agent replied Β· 17 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRating only, no written review.
Richard Β· 18 June 2022 Β· Spencers Wigston
Agent replied Β· 17 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRating only, no written review.
Beverley Β· 18 June 2022 Β· Spencers Wigston
Agent replied Β· 17 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRating only, no written review.
Reece Β· 18 June 2022 Β· Spencers Wigston
Agent replied Β· 17 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleReally amazing agents
I Β· 18 June 2022 Β· Spencers Wigston
Agent replied Β· 17 June 2024
Thanks for the great 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleExcellent customer service at Spencer's Wigston Chloe B who was amazing, friendly and helpful with every step of the process of shared ownership and very patient with any hiccups on my part along the way . Highly recommend them πππ β¦
Ryan Β· 18 June 2022 Β· Spencers Wigston
Agent replied Β· 17 June 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
GoogleJo steph and chloe have been amazing with the sale and purchase.so helpful and supportive to my neighbour who has some learning disabilities he was really looked after even when he pulled out in panic they went on to find him his forever bungalow he is settled and so happy now thank you doesn't seems not enough
Teresa Β· 18 June 2022 Β· Spencers Wigston
Agent replied Β· 17 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleEmma-Rose Jameson was incredibly professional, friendly, helpful, and had great local knowledge. Really went the extra mile helping me in my search for an apartment! Highly recommended. Thanks βΊοΈ
Daniel Β· 18 June 2022 Β· Spencers Wigston
Agent replied Β· 17 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleJo, Chole and Steph have been amazing throughout the sale and purchase of our house. Can't recommend the team here enough. We have been using spencers for many years now and will continue to do so.PositiveProfessionalism
Bertram Β· 18 June 2022 Β· Spencers Wigston
Agent replied Β· 17 June 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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5/5
GoogleI had an amazing experience with Spencers! Chloe went above and beyond to make the purchase of my house as smooth as possible. Couldnβt recommend her enough!PositiveResponsiveness, Quality, Professionalism
Chloe Β· 18 June 2022 Β· Spencers Wigston
Agent replied Β· 17 June 2024
Thank you Chloe for your 5* review and kind recommendation! Best wishes, Scott @ Customer Relations
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5/5
GoogleWell what can I say. Jo, Stephanie and Chloe throughout the whole process of buying a property were spot on! Always there to answer questions and support during the process which sometimes got stressful but they helped with the stress levels. Big shout to Lee Robinson to. Great team work all round and highly recommended ππ½ β¦
Garfield Β· 18 June 2022 Β· Spencers Wigston
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5/5
GoogleMany thanks to Spencers and especially Cem Kucukdevlet at Countrywide Mortgage Services for all his help sorting my new mortgage deal. Always goes the extra mile to help his clients. Would highly recommend this branch and his services to anyone.PositiveProfessionalism
David Β· 18 June 2022 Β· Spencers Wigston
Agent replied Β· 17 June 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
GoogleSpencer's were excellent throughout the whole process and when things went wrong with our sales solicitors (premier property lawyers) they were the only party to keep us informed and helped me chase for updates. I also cannot express how lovely all the staff that I spoke to there are
Ellie Β· 18 June 2022 Β· Spencers Wigston
Agent replied Β· 17 June 2024
Many thanks for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
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4/5
GoogleChloe was so lovely and helpful during the process off our help to buy journey. She was accommodating and really calming for me in what was is crazy situation. Really did go all out for both me and my husband. Really appreciated it.
Thank you xxx
Chelsea Β· 18 June 2022 Β· Spencers Wigston
Agent replied Β· 17 June 2024
Thank you for your lovely review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI had the pleasure of interacting with Cloe who was extremely professional in her dealings with me during more than one visit. Nothing was too much trouble (even when I made the error of mixing up bookings). I would highly recommend this agent and especially Cloe for any dealings in property in their area.PositiveResponsiveness, Quality, Professionalism
David Β· 18 June 2022 Β· Spencers Wigston
Agent replied Β· 17 June 2024
Many thanks for taking the time to leave us your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleCem has helped me to purchase my first property. He's been so helpful every step of the way - firstly helping to look for the best mortgage deals for me right through to completion this week! From past experience working together I know Cem always goes above and beyond for all clients :). Cem made the mortgage process so smooth, highly recommend!!
Serena Β· 18 June 2022 Β· Spencers Wigston
Agent replied Β· 17 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
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