★★★★★ 1/5
Google9 weeks into our sale we’re no further forward no communication being told they’ll ring back or next day and nothing we should not be doing all the chasingNegativeQuality
Ronald · 27 August 2022 · Spencers Blaby
Agent replied · 26 August 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team at Spencers Blaby were efficient, professional and prompt. Lewis and Allan have provided me with superb service in remortgaging. Thank you very much.PositiveResponsiveness, Quality, Professionalism, Value
K · 27 August 2022 · Spencers Blaby
Agent replied · 26 August 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe entire team work towards making the process as stress free and effortless as possible. Stephanie guided me through with fantastic friendly yet professional communication .
Cannot thank her enough and would recommend spencers to anyone selling their property locally.PositiveResponsiveness, Quality, Professionalism
Mo · 25 August 2022 · Spencers Wigston
Agent replied · 17 June 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleExcellent service. Stephanie did a better job than my solicitor when we bought the bungalow. If it wasn’t for her hard work, I wouldn’t have managed to get the keys to my new home within 6 weeks.PositiveResponsiveness, Quality, Professionalism, Value
Shailesh · 25 August 2022 · Spencers Wigston
Agent replied · 17 June 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBuying a house was very stressful, even more so during a global pandemic- all solicitors involved would get a very low rating!
Thank you to Jo and all the team, they were brilliant throughout the 6 month process. Always got back to me and went over and above. I honestly can not recommend them highly enough!!
Thank you Jo and TeamPositiveResponsiveness, Quality, Professionalism
Jane · 25 August 2022 · Spencers Wigston
Agent replied · 17 June 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExperience with staff at Spencers, Wigston, especially Chloe Ireland who has kept us up to date with all elements of perching the house. Very professional, and understanding. We couldn't have asked for a better service,
Thank you very much to Chloe Ireland.PositiveResponsiveness, Professionalism
Imer · 25 August 2022 · Spencers Wigston
Agent replied · 17 June 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe experience I had and the process I went through, in terms of selling my property, from start to finish with Jo and the Spencers' team in Wigston was extremely efficient and professional.
All staff I had contact with listened to my requirements, shared their knowledge, used their skills effectively and worked extremely hard to market the property in the best way possible.
Communication was clear at each step of the process to ensure I got the best price and the right buyer for my property.
Selling my home where I had lived for over 30 years was an emotional time for me but this was also acknowledged by staff and never forgotten. They went above and beyond to ensure I was supported every step of the way!!
What a truly positive experience with a lovely and wonderful team. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Celia · 25 August 2022 · Spencers Wigston
Agent replied · 17 June 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhat a fantastic and professional service on the journey to my partners 1st house purchase. On point, recommended a great broker and solicitor for the mortgage/searches etc. Chloe Ireland was always at the end of the phone if we needed help and always welcoming when popping into the office. Jo and Stephanie were also great in the process and would highly recommend if buying in the area or looking at reviews for the Countrywide business as a whole for any area of Leicester/shire. Well done keep up the good work.PositiveProfessionalism
Garfield · 25 August 2022 · Spencers Wigston
Agent replied · 17 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service and great peoplePositiveQuality, Professionalism
Pdmore123 · 24 August 2022 · Spencers Rugby
Agent replied · 16 June 2024
Thank you for your great 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 3/5
GoogleRating only, no written review.
Sunny · 21 June 2022 · Spencers Leicester
Agent replied · 20 June 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Tayla · 21 June 2022 · Spencers Leicester
Agent replied · 20 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Ashok · 21 June 2022 · Spencers Leicester
Agent replied · 20 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Dickson · 21 June 2022 · Spencers Leicester
Agent replied · 20 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service
Paul · 21 June 2022 · Spencers Leicester
Agent replied · 20 June 2024
Thank you for your great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery helpful and no hassle at all, making letting simple
Sam · 21 June 2022 · Spencers Leicester
Agent replied · 20 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 2/5
GoogleI had to call and email a handful of times to get awnsers about whether I have been accepted or not. The call staff are nice but leaving with a bad feeling.
Alex · 21 June 2022 · Spencers Leicester
Agent replied · 20 June 2024
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTo Vicki she is very good and so mush helpful
She deserves no 5 star may be more ⭐⭐⭐⭐⭐ from me thank You Amisha Bula
Amisha · 21 June 2022 · Spencers Leicester
Agent replied · 20 June 2024
Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe changed agents and could not be happier with the service we have received especially from Vicki thank you very much.PositiveProfessionalism
Nabila · 21 June 2022 · Spencers Leicester
Agent replied · 20 June 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic experience with Spencers to find a home in UK.I am really happy to recommend Spencers to my loved ones and friends.PositiveResponsiveness, Quality, Professionalism, Value
Blessy · 21 June 2022 · Spencers Leicester
Agent replied · 20 June 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJessica is an absolute piece of gold in the Leicester Letting team.Thank you Jessica for taking the initiative to get our property issues sorted,as quick as you possibly could.Looking forward for the results :)
A · 21 June 2022 · Spencers Leicester
Agent replied · 20 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI switched to Spencer's from another agent in Leicester. Sam especially has been excellent from the start and are always quick to any requests. Thanks.PositiveResponsiveness, Quality, Professionalism
Luke · 21 June 2022 · Spencers Leicester
Agent replied · 20 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA great team led by Vicki. Our thanks also to Emma and Scott for their continued support. Good value for money. Completely professional, helpful, friendly and courteous always. Thank you team.
Aizaz and Yulian
Aizaz · 21 June 2022 · Spencers Leicester
Agent replied · 20 June 2024
Thank you for your amazing 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally happy with the service I received from Vicki and Eliot. Very quick to answer emails/calls and follow things up with the vendor. Made the whole house buying process much easier!
Gemma · 21 June 2022 · Spencers Leicester
Agent replied · 20 June 2024
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVicki and her fabulous team made the sale of my mums house so smooth. They are very professional all the way. Vicki was always at the end of the phone when i was being overwhelmed by it all. Thank you all your amazingPositiveProfessionalism
Janice · 21 June 2022 · Spencers Leicester
Agent replied · 20 June 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
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