Trusted Agent profile

Spencers estate agents in Leicester, Wigston, Rugby and 1 more

4.4

★★★★★ Great

754 reviews across 4 offices and 3 platforms

Spencers has four offices, in Leicester, Wigston, Rugby and Blaby. Together they have 754 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

728

Reviews on Google

All 4 offices

Yell logo

3.7 / 5

6

Reviews on Yell

All 4 offices

Trustpilot logo

20

Reviews on Trustpilot

Business-wide

Our offices

Spencers's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 728 reviews on Google only. Show every review

1/5

Google

No answer, always going to voicemail. An absentee landlord/firm. Very unprofessional. Avoid! Still no answer, constantly goes to voicemail. Absolutely terrible service.

Jay · 10 October 2023 · Spencers Rugby

Agent replied · 16 June 2024

Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

1/5

Google

Been calling in daily, no answer. Straight to voicemail. Terrible company to be dealing with. Their phones are always off. Don’t use them, won’t get your money back.

Slicks · 10 October 2023 · Spencers Rugby

Agent replied · 16 June 2024

Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

I have recently used spencers to find a suitable long term home for me and my partner. We moved into the property within a month and it's incredible! All thanks to Zak doing gods work 👌 …

Insane · 10 October 2023 · Spencers Rugby

Agent replied · 16 June 2024

Thank you for your glowing 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Had a really lovely experience with Spencer’s especially Zak! He made sure myself and my partner understood everything and went above and beyond to help us! Hopefully we won’t need to use them again but if we do, we would definitely be using Spencer’s!

Tyishia · 10 October 2023 · Spencers Rugby

Agent replied · 16 June 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

David · 24 September 2023 · Spencers Leicester

Agent replied · 20 June 2024

Thank you!

5/5

Google

Well done Emma& lorna Never thought we would get there but we did 😀 🏡 First class service from both of you. We owe you a Prosecco 🥂 on our new canal side veranda. …

ANTHONY · 27 August 2023 · Spencers Blaby

Agent replied · 26 August 2024

Hi Anthony, It has been brilliant to read your 5* review of our local team. Best wishes, Scott @ Customer Care

4/5

Google

Our initial dealings with spencers was very poor. Dealing with the manager ,who then left. Emma then took over our sale and was brilliant. Kept us up to date constantly and was very professional friendly and astute. If you use spencers blaby ask for emma !

David · 27 August 2023 · Spencers Blaby

Agent replied · 26 August 2024

Thank you for your brilliant review. Best wishes, Lucy, Customer Relations.

5/5

Google

Thank you Emma at Spencers Blaby.. what can I say? She has kept me appraised from start to finish on the sale of a property which is 80+ miles away from where I currently live and has had its challenges along the way. Nothing has been too much and for every question I have raised, Emma was always willing to go the extra mile and advise on all the information required. As a seller I have no doubt been very annoying, however Emma has always been friendly, polite, understanding and very diligent and professional which created for me the perfect package. Thank you once again spencers for the service you provided A*****

Andrew · 27 August 2023 · Spencers Blaby

Agent replied · 26 August 2024

Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

We had a great experience buying a house through Spencers. Emma was great and always on the other end of the phone if needed. It went as smoothly as I could have hoped. I'd definitely recommend Spencers.

Alice · 27 August 2023 · Spencers Blaby

Agent replied · 26 August 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

We had a very positive experience with Spencers driving our property purchase. Alicia and Vicky were very communicative and proactive in getting to completion especially in what turned out to be a very onerous process. Would definitely recommend.

Lucy · 25 August 2023 · Spencers Leicester

Agent replied · 20 June 2024

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

The team was really helpful and understanding especially Chelsea she’s a wonderful soul …thanks guys

Agnel · 26 July 2023 · Spencers Leicester

Agent replied · 20 June 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Niamh was brilliant in helping myself and my partner secure a house to rent! She responded to our inquiries quickly and continues to help in regards to communicating any messages from us to the landlord. I would 100% recommend her :)

Sophie · 26 July 2023 · Spencers Leicester

Agent replied · 20 June 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Chelsea morley was an absolute gem at helping me find a property that I could call home. She made the whole process easy and smooth. She had the challenge of housing me and my pooch in a quick turn around and she smashed it out the park. Any questions or worries I had I felt were answered and I would 100% recommend Chelsea and the team at Spencer’s. Thank you so much for finding us somewhere to call home. We couldn’t thank you enough!!

Aaliyah · 26 July 2023 · Spencers Leicester

Agent replied · 20 June 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Maggy · 21 June 2023 · Spencers Leicester

Agent replied · 20 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Elvis · 21 June 2023 · Spencers Leicester

Agent replied · 20 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

1/5

Google

Rating only, no written review.

Charlotte · 21 June 2023 · Spencers Leicester

Agent replied · 20 June 2024

Hello Charlotte, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Remon · 21 June 2023 · Spencers Leicester

Agent replied · 20 June 2024

Thank you for your 5*'s!

5/5

Google

Really pleased with how helpful Paresh was in supporting me with my mortgage application. Thank you

Tahmina · 21 June 2023 · Spencers Leicester

Agent replied · 20 June 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Professionals and available. I am very satisfied with the service I recevied when trying to let my property.

Fabio · 21 June 2023 · Spencers Leicester

Agent replied · 20 June 2024

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Great team of girls in lettings. Helped me move into a great place and was helpful and supportive through the whole process

Ella · 21 June 2023 · Spencers Leicester

Agent replied · 20 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

1/5

Google

Have called 74 times today, you've not answered 1 call. Seemed very happy to speak to me before my deposit was taken, now trying to get a reply is borderline impossible.

Chris · 21 June 2023 · Spencers Leicester

Agent replied · 20 June 2024

Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Amazing team! Would really recommend them to get your property let in a timely manor. Full of knowledge and gave me the advise I needed.

KM · 21 June 2023 · Spencers Leicester

Agent replied · 20 June 2024

Thank you for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Its been a beautiful experience with spencers and specially (chelsea morley) her proceedings and how she explains and guided through whole process is phenomenal. And we are enjoying living. I recommend everyone who is looking for accommodation, Contact spencers and you will get it. Thank you Spencer and Miss Chelsea Morley😊

Asim · 21 June 2023 · Spencers Leicester

Agent replied · 20 June 2024

Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

I am so pleased with the service Spencer’s have provided to find me a tenant, within 10days I found a wonderful tenants. I would recommend them for the letting services - All professional and bubbly ladies always willing to help.

Hetal · 21 June 2023 · Spencers Leicester

Agent replied · 20 June 2024

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

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Awards

The Trusted Agent 2026 results for Spencers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Spencers

Which Spencers office has the most reviews?

Leicester has the most, with 372 reviews rated 4.3 out of 5, followed by Wigston with 169.

Where are the Spencers offices?

The four Spencers offices, by town:

  • Blaby: 23 Leicester Road, Blaby, LE8 4GR
  • Leicester: 27-30 Halford Street, Leicester, LE1 1JB
  • Rugby: 27 Regent Street, Rugby, CV21 2PE
  • Wigston: 80 Leicester Road, Wigston, LE18 1DR
Has Spencers won any awards?

Yes. In The Trusted Agent 2026 awards, Leicester won Trusted Agent and Wigston won Trusted Agent.

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