★★★★★ 5/5
GoogleI am lost for words trying to describe the best agency I have ever dealt with.We have had the friendliest and most professional agency workers we could have starting from Lorna and then of course the branch manager, Courtney.They all including Gill (sorry for missing out) have gone the extra mile to make the purchase of our first house as smooth as it could go.Very happy to have worked with you in every step of the way I wish you all the best!!You all three are assets to the company
Stella · 24 April 2024 · Spencers Blaby
Agent replied · 26 August 2024
Hi Stella, Great to see another 5* review for our local team! I will make sure your kind comments are passed on to them and the Area Director! Best wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleThe staff of Spencers office in Blaby have been excellent throughout the process of selling a property for us. We sold by modern auction and Spencers played a key role in conducting viewings and liaising with the auction house.
Paul · 24 April 2024 · Spencers Blaby
Agent replied · 26 August 2024
Many thanks for your outstanding 5* review Paul Burnett. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIve recently sold my house through the spencers team at blaby.
From start to finish they have been nothing but helpful and understanding.
Caurtney and her team are amazing.
Easy to get hold of and very supportive.
Nothing was an issue not matter how small it was.
100% would recommend your team to anyone in the same situation.
Thanks again guys. All the best ❤️
Kayleigh · 24 April 2024 · Spencers Blaby
Agent replied · 26 August 2024
Thank you for your glowing recommendation and 5* review Kayleigh Robinson. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would like to Thank Jack from the city branch for the smooth and efficient way in which he expedited the whole process of us moving into our new accommodation.
It was fast and flawless in every respect,
and would highly recommend Jack and the agency to anyone looking to rent accommodation in the Leicester area.
WELL DONE.
Paul · 21 April 2024 · Spencers Leicester
Agent replied · 20 June 2024
Thank you for your glowing recommendation and 5* review Paul Bontkowskyj. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Ben · 16 April 2024 · Spencers Rugby
Agent replied · 16 June 2024
Thank you for leaving us a 5* review
★★★★★ 1/5
GoogleNo answer, always goes to voicemail. Unprofessional
Astral · 16 April 2024 · Spencers Rugby
Agent replied · 16 June 2024
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJo, Micheal and all the staff 100% brilliant. They know the local market inside out. Excellent advice and help given, and our property sold very quickly. Nothing too much trouble. Highly recommended and would definitely use again.
CLIVE · 16 April 2024 · Spencers Wigston
Agent replied · 17 June 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleRating only, no written review.
Pranav · 22 March 2024 · Spencers Leicester
★★★★★ 5/5
GoogleIs the best agency about rent and sell houses and helpful advisers specifically Chelsea Morley, she really help for letting properties.
Thanks.
Ilyas · 21 February 2024 · Spencers Leicester
Agent replied · 20 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had an amazing swift experience with Jack and Chelsea, had everything explained to me thoroughly and they helped get everything done super quick :) 10000000/10
Thomas · 21 February 2024 · Spencers Leicester
Agent replied · 20 June 2024
Thomas, it’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe entire process went smoothly and especially Chelsea was so helpful in making the process smooth . . And also they’ve got good properties to rent in a affordable rates . . I Definitely recommend for international students & couples
Shravan · 21 February 2024 · Spencers Leicester
Agent replied · 20 June 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you to the Spencer Agency team for their unwavering help. They have a wonderful team. Jack, Chelsea and Niamh are three wonderful people and unique agents💎. These three friends are really wonderful and unique🌹👌🏻. Thanks for all the help of these dear friends, especially Jack and Chelsea. Thank you very much for helping me🙏🏻
Mo
Mohammadreza · 21 February 2024 · Spencers Leicester
Agent replied · 20 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am very pleased with the service Spencer’s have provided. Special mention and 5 stars to agent Niamh, she has helped me in every way possible. Helped me move from London to Leicester within a week. Majority of the services was provided via phone and what’s app which made it so much easier and convenient for me. Sent me video of the house on the first call, was really impressed with the property and the decided to proceed ahead. Rest of taken care of by Niamh and I can’t thank her enough. All the process was explained in detail and thoroughly, and made sure I was satisfied with the outcome. Every time I messaged or called Niamh she answered without hesitation and guided this moving transition process very smoothly.
Awais · 21 February 2024 · Spencers Leicester
Agent replied · 20 June 2024
Awais, thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI have been a customer of this branch. This entire company is a joke, DO NOT RENT FROM THESE CHARLATANS UNLESS YOU WANT TO BE MADE HOMELESS BY A DESPICABLE LANDLORD AND LETTING AGENT.
Sam · 22 January 2024 · Spencers Leicester
Agent replied · 20 June 2024
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer.
★★★★★ 5/5
GoogleThe assistance I got from these guys was immaculate. Initially I was a bit worried as I was moving into a flat without viewing it first. I trusted the word of one of the agents at Spencer’s and I was glad to find the apartment to my liking 👌.
Great service, I’d recommend
Wellington · 22 January 2024 · Spencers Leicester
Agent replied · 20 June 2024
Thank you Wellington for your 5*'s and kind comments! It is wonderful to see another positive review left for our local and hardworking team. Kind regards, Scott @ Customer Care
★★★★★ 5/5
GoogleNiamh is one of the most supportive and professional lettings agents I have ever dealt with. She is a credit to Spencers and fantastic representative for any landlord. Nothing is ever too much and no question is unanswerable; We couldn't have asked for a better experience.
Dylan · 22 January 2024 · Spencers Leicester
Agent replied · 20 June 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would like to thank Lorna, my estate agent for finding my new home and also Demi the mortgage advisor for all of your help and support throughout my moving house journey. They are a great team and I was in safe hands. Thank you again and Merry Christmas
Jessica · 30 December 2023 · Spencers Blaby
Agent replied · 26 August 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSo brilliant people here, very helpful, very kind. Jack and Chelsea is The Best 😊😊
Thank you so much for all 😊 …
Kholed · 23 December 2023 · Spencers Leicester
Agent replied · 20 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 1/5
GooglePoor communication. Have signed a sales agreement with them but they don't call me with information they call my husband. Sexism in operation in the 21st century as well as data breaches. Loath to give 1 star but you can't submit a review without it.
Hayley · 23 December 2023 · Spencers Leicester
Agent replied · 20 June 2024
Hello Hayley, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service provided by Alicia and the team at Spencer’s Leicester. Couldn’t help us enough even when our solicitor wasn’t the easiest to work with.
Sean · 23 December 2023 · Spencers Leicester
Agent replied · 20 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleChelsea and Jack were very professional, patient and polite. They made the letting process easy and straight forward. They are simply the best.
Florence · 23 December 2023 · Spencers Leicester
Agent replied · 20 June 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe letting negotiators are professional, polite, helpful and I will surely recommend them to anyone that is looking for a nice house to rent in Leicester. I'm satisfied with their service. I like the way they treat their clients.
Kunle · 23 December 2023 · Spencers Leicester
Agent replied · 20 June 2024
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery helpful and excellence customer service and the staff especially Chelsea, jack and kayleigh
THUNDER · 23 November 2023 · Spencers Leicester
Agent replied · 20 June 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI've experienced the best house view so far, thanks to @Jack Davis
Lettings Negotiator, he has been so helpful in showing us the property and helping with paperwork, from the first day till we moved in.
And also thank you very much for the welcome pack, absolutely fantastic customer service and very helpful!
Cpt · 23 November 2023 · Spencers Leicester
Agent replied · 20 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
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