Trusted Agent profile
★★★★★
986 reviews across 5 offices and 4 platforms
Smith & Friends Estate Agents has five offices, in Darlington, Middlesbrough, Hartlepool, Ingleby Barwick and Stockton-on-Tees. Together they have 986 reviews on four platforms, rated 4.8 out of 5 overall.
275
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
2
Reviews on Yell
All 5 offices
708
Reviews on Trustpilot
Business-wide
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Smith & Friends Estate Agents's five offices, most reviewed first. Each has its own page.
Smith & Friends Estate Agents and its branches won ESTAS awards in one year, most recently 2025.
ESTAS winners in one year, the group and its branches: 2025.
2025 4 Best in Postcode across four branches ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
Showing 275 reviews on Google only. Show every review
5/5
GoogleVery professional, knowledgeable and helpful. From having our property valued right through to completion of the sale, every aspect of the process was first class.
Thank you for your 5 star review. It is greatly appreciated by us all. Kind regards Mark Smith Managing Director
5/5
GoogleI was impressed with the agent that came to review my property. He showed great knowledge of the local housing market and gave me the confidence to sell my property through Smith and Friends. They have communicated very well throughout the selling process and I am extremely happy with their service
Thank you Adam for your 5 star review, it is greatly appreciated by us all. Kind regards Mark Smith Managing Director
5/5
GoogleI recently had the pleasure of meeting with Craig from Smith and Friends Estate Agents Hartlepool for a valuation of our home. From the outset, Craig was incredibly impressive. His in-depth knowledge of the local market, combined with his understanding of current housing trends, immediately put us at ease. Craig's friendly and open approach made the entire experience enjoyable and informative. He was honest and clear about every aspect of the process, which reinforced our decision that Smith and Friends was the right choice for us. Craig’s professionalism and expertise make him, and by extension, Smith and Friends, feel like a “best in class” estate agency. We're genuinely excited to move forward with them for the sale of our home and can’t wait to see how things progress over the next few weeks. So far, we couldn't be happier with our choice!
Thank you Billy, your review is greatly appreciated. Best Wishes Mark Smith Managing Director
5/5
GoogleNicolas great, very friendly lady.
Thank you for your 5 star review. Kind regards Mark Smith Managing Director
2/5
GoogleÑever do what they say
Hi Allan, Thank you for your review. Please can you contact me at marksmith@smith-and-friends.co.uk as I would like to know more about your comments. Kind regards Mark Smith Managing Director
2/5
GoogleBrilliant estate agent however will let an accepted offer be overridden so just keep an eye out for that one, but yeah brilliant people, great customer service 10/10 would recommend just keep an eye on them
Good Morning Joshy, we have no record of your name on our records. If you can email me directly at marksmith@smith-and-friends.co.uk with your concerns as I would like to know more about your comments. Kind regards Mark Smith Managing Director
5/5
GoogleRating only, no written review.
Thank you for your 5 star review. Kind regards Mark Smith Managing Director
5/5
GoogleRating only, no written review.
Thank you Adam for your 5 star review. Kind regards Mark Smith Managing Director
5/5
GoogleFive stars to Mark Hodgson who handles the rental side a true professional throughout especially during a delicate handover
Thank you Debra, we really appreciate your review and kind words. Mark is very dedicated and recently has been promoted to Office Manager. Kind regards Mark Smith Managing Director
5/5
GoogleLovely and easy process with renting a new property, Chloe especially has been super helpful and I appreciate everything she has done! Great company all round. Thank you!
Thank you Jodie for your review. Kind regards Mark Smith Managing Director
5/5
GoogleAndrea was perfect as an estate agent. Done everything at a rapid pace and was very kind.
Thank you Azaan for your review. Best Wishes Mark Smith Managing Director
5/5
GoogleHad a great experience with Ellie working over in Smith and friends she really helped me finding a suitable house and i would highly recommend her and the real estate agency to anyone who wants to buy or rent.
Thank you Abdullah for your wonderful review. It is greatly appreciated by us all. Kind regards Mark Smith Managing Director
5/5
GoogleManj and Andrea at Ingleby Barwick office were both very kind to help me purchase my first house in the area. As a first time buyer, I got a lot of questions and worries, and they both showed their patience to answer my questions in professional manner. They also facilitated the whole process and all steps were completed smoothly. Appreciated and highly recommended!
Thank you Peter for your wonderful review, we greatly appreciate it and good luck with your new home. Best Wishes Mark Smith Managing Director
5/5
GoogleRating only, no written review.
Hi Hema, please can you contact me at marksmith@smith-and-friends.co.uk regarding your review as I can’t find you on our system as a client? Kind regards Mark Smith Managing Director
5/5
GoogleElaine and the team kept me updated of the property that i was buying really helpful and went the extra mile to help us , Thank you all so much Fantastic service
Thank you for your review Kath. Kind regards Mark Smith Managing Director
5/5
GoogleVery responsive, friendly and professional. Great managing agent. Been with them for about 3 years and they have consistently provided best in class service.
Thank you for your review Mohamed. Kind regards Mark Smith Managing Director
5/5
GoogleSmith and Friends provided an amazing service from the beginning to end keeping everything together for the sale of my home. The staff were always helpful responding quickly to any concerns or questions. I will be using the agency in any future sales/purchases due to my experiences with them.
Thank you Louise, we greatly appreciate your review of our Middlesbrough office. Kind regards Mark Smith Managing Director
5/5
GoogleThis was my first time renting and I had a great experience renting with the Middlesbrough branch. Everything went so smoothly and Nikki was so helpful and quick to respond to any questions I had.
Thank you Bianca for your 5 star review, it is greatly appreciated by us all. Good Luck in your new home. Kind regards Mark Smith Managing Director
5/5
GoogleCan't recommend Smith and Friends enough; they have managed my rental for the past 5 years; Nikki and Elaine have been amazing to work with! I live in Australia so it has been extremely important for me to have a great team in Middlesbrough, the team at Smith and Friends have never let me down and their communication has been second to none in managing my property. I've recently sold this property through Smith and Friends; Leah helped me get the property on the market and again my experience has again been excellent! The whole team are always happy to help and are extremely efficient! Thank you Smith and Friends Middlesbrough!
Thank you Tom for your 5 star review of our lettings team, we greatly appreciate your time to review our services. Kind regards Mark Smith Managing Director
1/5
GoogleRecently sold my property through smiths and friends and initially very impressed. The lady that valued it was very professional and helpful and the man who took the photos and video did an excellent job. The after sales however was a different story. Hardly any contact after it was sold ..no updates, I was getting more info from my buyers and my solicitors. On the day of the sale my buyers solicitors had forgotten to send their money resulting in a huge delay. I was 20 Mins late dropping My keys off and I had a very shirty joy (aptly named) ring me to ask where I was as my buyers were waiting !! Er not my fault !! Walked into the office to drop the keys / hostile environment .. no asking how it’s gone etc. then went to pick my keys up from Northgate for my house - totally different experience - greeted with a smile, invited to sit down, asked how it went, given a welcome to your new home goodies box … it’s the little things that count. Considering I spent just short of £2.5k with smith and friends I felt that they took my money and ran and for that reason I won’t be recommending.
Hi Yvonne, I am very disappointed to read your review and I will contact you to discuss this further. My email is marksmith@smith-and-friends.co.uk Kind regards Mark Smith Managing Director
2/5
GoogleÑever do what they say
Hi Allan, Thank you for your review. Please can you contact me at marksmith@smith-and-friends.co.uk as I would like to know more about your comments. Kind regards Mark Smith Managing Director
5/5
GoogleRating only, no written review.
Thank you for your 5 star review. Kind regards Mark Smith Managing Director
5/5
GoogleBrilliant service, from beginning to end.
Thank you Shaun for your 5 star review. Kind regards Mark Smith Managing Director
5/5
GooglePut my property up for sale and arranged for numerous estate agents to visit me and give a valuation. When the manager from Smith and friends Louis visited I immediately felt he was very genuine. After speaking to him I cancelled all other valuations and following his advice I had a buyer within a week. So far so good, outstanding work from Louis and all the staff at Smith and friends who have been extremely helpful and supportive and taken a lot of the stress and anxiety off my shoulders. Thanks to you all. Five stars at least 👍
Thank you Alan for your 5 star review. It is greatly appreciated by the team and I. Kind regards Mark Smith Managing Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Darlington has the most, with 766 reviews rated 4.8 out of 5, followed by Middlesbrough with 742.
The five Smith & Friends Estate Agents offices, by town:
Yes. At the ESTAS 2025 awards its branches won 4 Best in Postcode awards.
