5/5
Googlegreat friendly service.
Trusted Agent profile
Smith & Friends Estate Agents in Darlington, Middlesbrough, Hartlepool and 2 more
★★★★★
986 reviews across 5 offices and 4 platforms
Smith & Friends Estate Agents has five offices, in Darlington, Middlesbrough, Hartlepool, Ingleby Barwick and Stockton-on-Tees. Together they have 986 reviews on four platforms, rated 4.8 out of 5 overall.
275
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
2
Reviews on Yell
All 5 offices
708
Reviews on Trustpilot
Business-wide
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Our offices
Smith & Friends Estate Agents's five offices, most reviewed first. Each has its own page.
- Smith & Friends Estate Agents (Darlington)7 Duke Street, Darlington, DL3 7RX, DL3 7RX766 reviews · 91 on Google (4.3)41 in the last 90 days
- Smith & Friends Estate Agents (Middlesbrough)26 Stokesley Road, Marton-In-Cleveland, Middlesbrough, TS7 8DX, TS7 8DX742 reviews · 79 on Google (4.8)42 in the last 90 days
- Smith & Friends Estate Agents (Hartlepool)106 York Road, Hartlepool, TS26 9DE, TS26 9DE679 reviews · 29 on Google (4.4)42 in the last 90 days
- Smith & Friends Estate Agents Ingleby BarwickBarwick Lodge Ingleby Way, TS17 0RH671 reviews · 76 on Google (4.9)45 in the last 90 days
- Smith & Friends Estate Agents (Stockton on Tees)21 Bishop Street, Stockton, TS18 1SY, TS18 1SY617 reviews · 0 on Google41 in the last 90 days
Awards
Industry awards
Smith & Friends Estate Agents and its branches won ESTAS awards in one year, most recently 2025.
ESTAS winners in one year, the group and its branches: 2025.
ESTAS awards by year, 2025 to 2025
2025 4 Best in Postcode across four branches ESTAS 2025 winners
- Best in PostcodeESTAS Best in Postcode 2025: DL3, SalesDarlington
- Best in PostcodeESTAS Best in Postcode 2025: TS7, Sales & Lettings (Landlords & Tenants)Middlesbrough
- Best in PostcodeESTAS Best in Postcode 2025: TS26, SalesHartlepool
- Best in PostcodeESTAS Best in Postcode 2025: TS18, SalesStockton-on-Tees
Source: ESTAS winners lists, as published, linked by year.
Reviews on Google
Showing 275 reviews on Google only. Show every review
Google5/5
Googleideal for house buyers and fro rentals
5/5
GoogleWe always use Robinson’s and they’ve been the best. Reliable, well priced, polite and great at selling housesPositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleBooked an appointment to view a property made one which was good and all get to the place only to find can not get in to said property as the lock is broken which is unlucky as the type of lock can brake but to add insult to injury the lock has been acting up for 3 weeks yet they did nothing to fix it get told they will call me to re arrange an other viewing once the door lock is fixed go away happy call a few days latter to ask if the lock has been fixed and if i can book a viewing first call they say still waiting for a lock smith and they will arrange for every one who went but couldn't see once done few more days still not heard any thing so i gave them a call only to be told by some one with the charismatic skills of a dead fish to tell me its all ready been let out i ask why was i not told only for her to say oh sorry . will never trust or use them ever would it kill them to send me an email or a text to call themNegativeProfessionalism
1/5
GoogleI wanted to rent a house in Darlington. They delayed it 5 weeks until, finally, they seny the video. In the video the house was fine. I applied for it and no answer. I called them and they said it's gone.During the 5 weeks of waiting they said tomorrow or next week or Friday the video for the house will be ready and sent out to all the people interested. At what point I wanted to rent the house only based on pictures and they said no because they would like to sent the video to everyone to be fair for all of us. No fairness as they rented it straight away with no chance for me. 2 weeks later they sent messages if we are still interested because it's available again. Strange isn't it?! I wasn't interested anymore because started to be suspicious. One friend, which applied with me for the same house, book a viewing for it. The house is horrible. Needs to be redcorated as doesn't match with the pictures. Definetely is the worst agency I ever dealt with. Not to tell we had to apply at least 2 times because they were losing our data.. Was a totally nightmare. Don't trust them!NegativeQuality, Professionalism
1/5
GoogleI would not recommend to use these estate agents and if I could give a zero star I would. I wanted to rent a property took a number of calls and emails to get a viewing but let this go due to the current situation of covid 19. However this continued and took me over a week before I got anywhere to be able to apply for the house I wanted to rent. The application went through fine and I asked if I had got the property and they said would contact the landlord to see if they were happy to proceed and they would get back to me. The only way I found out I had not got the house was finding the house being advertised online by a different estate agent and they have not once had the respect and courtesy to call or email me to explain why this has happened. Damn right disrespectful and disgusting behaviour I think their customer service skills need a hell a lot of improvement.NegativeResponsiveness, Professionalism
1/5
GoogleRating only, no written review.
Agent replied · 26 October 2024
We are under new ownership so if you have any comments please write to marksmith@robinsonsteesvalley.co.uk
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleVery helpful staff
5/5
GoogleFreindlplace, and an inexpensive bar
5/5
GoogleLovely food and friendly atmosphere
5/5
GoogleAbsolutely fab place to visit. Just go!
1/5
GoogleWhere I saw the house was already rented to another customer, they wasted my time.
4/5
GooglePurchased latest property via them. Joy was on the ball and always kept us up to date.
1/5
GoogleRating only, no written review.
Agent replied · 26 October 2024
We are under new ownership, if you have any comments you can write to marksmith@robinsonsteesvalley.co.uk
5/5
GoogleRating only, no written review.
5/5
GoogleFriendly, efficient and professional staff
5/5
GoogleSome great staff, very helpful
1/5
GoogleThe staff is incompetent and so is management. Lies all the time. They never call back to you... all they do is taking your money.
1/5
GoogleStaff were very unapproachable and quite rude when I went into the office. I did not feel welcome and uncomfortable in the office.
1/5
GoogleI rented a flat with them.. I never had my deposit back even if I left the flat in great conditions...
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Smith & Friends Estate Agents
Which Smith & Friends Estate Agents office has the most reviews?
Darlington has the most, with 766 reviews rated 4.8 out of 5, followed by Middlesbrough with 742.
Where are the Smith & Friends Estate Agents offices?
The five Smith & Friends Estate Agents offices, by town:
- Darlington: 7 Duke Street, Darlington, DL3 7RX, DL3 7RX
- Hartlepool: 106 York Road, Hartlepool, TS26 9DE, TS26 9DE
- Ingleby Barwick: Barwick Lodge Ingleby Way, Ingleby Barwick, TS17 0RH
- Middlesbrough: 26 Stokesley Road, Marton-In-Cleveland, Middlesbrough, TS7 8DX, TS7 8DX
- Stockton-on-Tees: 21 Bishop Street, Stockton, TS18 1SY, Stockton-on-Tees, TS18 1SY
Has Smith & Friends Estate Agents won any awards?
Yes. At the ESTAS 2025 awards its branches won 4 Best in Postcode awards.
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