Seymours - Camberley estate agents in Addlestone and Camberley

★★★★★ 1/5

Trustpilot

Scammy Woking agency charges premium price for sticky-tape kitchen and Mouldy flat

We were viewing a flat that is considered to be premium. On the viewing day, it looked alright. After viewing, one of the agents asked us to give him 5 stars review which is same as any 5 stars review you see on this agency. These are fake reviews because as after we gave the review, they treated us like GARBAGE. 1. They typed in wrong number of deposit and kept chasing us for 2£ while no explanation why there was 2£ short. 2. They booked us an appointment with inventory clerk to give us the keys. The booking is on 18th of February 2026 and the appointment is on 7th of April 2026. On 7th of April 2026, THEY DID NOT SHOW UP and stood us up. We had to make a phone call to be said that we had to collect the keys from office ourselves or we would have to wait another 30 minutes for someone to come over. Wasting us 1 hour just to receive the keys to the property. When we came to the office, no apology was offered and they just blamed miscommunication or the clerk was busy or tenants were in emergency. What a coincidence all of that happened on the same day! Also somehow everyone working with us was NEW or APPRENTICE. 3. We came to the property, it was listed to be modern-fitted kitchen. We did not know in UK, modern-fitted kitchen was BUILT BY STICKY TAPES. As you can see in the VIDEO, the kitchen wrap was FALLING APART and it looks absolutely different to the photo on Rightmove. The kitchen wrap was holding by sticky tapes which shows how the landlord (who owns 20 properties) and the estate agents operate their business by CHARGING PREMIUM PRICE FOR STICKY-TAPE KITCHEN. This is their definition of modern-fitted kitchen in this 2026 economy. 4. Moreover, there was an alarming amount of MOULDS on blind and windows. When we came to their office to meet the top managers, they looked at the photo and said it was normal and not considered a health hazard. They even said that IN THE LISTING, THEY DID NOT SAY IT IS WITHOUT MOLD. What a joke. I have recordings of all they said. and they offered NO APOLOGY for these incidents what so ever. At the end, we managed to ask them for full refund using our new Renters' rights. 5. Also after signing tenancy agreement on 18th of February 2026, on 19th of February 2026, we found out that property was advertised as PREMIUM LISTING on Rightmove as available for over a week. When we confronted them, they said THIS IS COMMON PRACTICE. I wonder if their common practice meets UK Laws for Trading when they literally lied to customers. All my claims have evidences to back up and no matter how they respond to this review. You can see no remorse from them for scamming people with inflated renting prices for low-quality property, especially in this hard time and the people who scammed us, they still work in this agency.

June · 11 April 2026 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

I would highly recommend Seymour’s in Addlestone for the sale of property. The service me and my wife received from the whole team was nothing short of excellent. From the honest and fair valuation to arranging viewings, securing the offer and finally the help throughout the sale and conveyancing process we were communicated with and informed at all times and nothing was too much of an ask. I would like to especially thank Pam who is the sale progressor - she was remarkable in helping us in the final stages of the sale. I would definitely contact the team again when selling future properties. Well deserved 5 stars! Thank you 🙏

Fabian · 10 April 2026 · Seymours - Camberley Addlestone

★★★★★ 1/5

Google

We had a very disappointing experience with Seymours Letting Agency. From the start of our tenancy, the property suffered from serious damp and mould issues, particularly in the kitchen and bathroom. The mould was severe enough to affect cupboards and stored items, making parts of the property unusable. Despite reporting the issue multiple times, the problem was never properly resolved. Although visits were arranged, the “repairs” carried out were only cosmetic (cleaning and repainting), and the mould returned quickly. Even a contractor acknowledged that the issue appeared to be structural, yet no effective action was taken. What was most frustrating was the lack of timely communication. We waited weeks for responses while living in increasingly poor conditions. The situation worsened over time, and the property became unsuitable for us to continue living in. When we requested to leave early due to these conditions, the proposed terms were unreasonable and placed all financial risk on us, despite the ongoing issues with the property. Overall, the experience felt dismissive and poorly handled. We would not recommend this agency based on our experience.

Molnar · 10 April 2026 · Seymours - Camberley Camberley (66 Park Street)

★★★★★ 1/5

Trustpilot

We had a very disappointing experience…

We had a very disappointing experience with Seymours Letting Agency. From the start of our tenancy, the property suffered from serious damp and mould issues, particularly in the kitchen and bathroom. The mould was severe enough to affect cupboards and stored items, making parts of the property unusable. Despite reporting the issue multiple times, the problem was never properly resolved. Although visits were arranged, the “repairs” carried out were only cosmetic (cleaning and repainting), and the mould returned quickly. Even a contractor acknowledged that the issue appeared to be structural, yet no effective action was taken. What was most frustrating was the lack of timely communication. We waited weeks for responses while living in increasingly poor conditions. The situation worsened over time, and the property became unsuitable for us to continue living in. When we requested to leave early due to these conditions, the proposed terms were unreasonable and placed all financial risk on us, despite the ongoing issues with the property. Overall, the experience felt dismissive and poorly handled. We would not recommend this agency based on our experience.

Daniel · 9 April 2026 · Seymours - Camberley Addlestone

★★★★★ 1/5

Trustpilot

Seymours left us stranded when we had…

Seymours left us stranded when we had signed and paid for our rental property and everything set up, only to find out the owner had agreed to sell through ankther Seymours office post our agreement. An apology doesnt secure us a property. Very unprofessional to say the least. Our property was still be advertised after we had signed and paid. Not acceptable to say the least

Wendy · 8 April 2026 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

Kez and his team were absolutely brilliant. Extremely professional, lovely office and great communication. Would absolutely recommend.

Allie · 23 March 2026 · Seymours - Camberley Camberley (66 Park Street)

★★★★★ 1/5

Trustpilot

Would Not Recommend Seymours

I have used quite a few letting agencies within Woking and out of all of them, I would highly recommend Churchods. We used Seymours due to the liking the property at initial glance. However, after moving in we came to learn that the neighbours in the flat below us had a noise level that made this flat unlivable. Every cough, sneeze, discussion etc we could hear. Upon contacting Seymours, we were pawned off from the block management company, to the landlord and eventually back to them because no one would address the issue or take responsibility looking into it or helping fix the problem. Danilo at Seymours sent very copy and paste corporate answers without a level of sympathy considering my flatmate and I haven't had a proper nights sleep since we've moved in here. Cannot wait for our tenancy contract to end so we can moveout and not use Seymours again.

Kelly · 22 March 2026 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

Kez and his team were absolutely brilliant. Extremely professional, lovely office and great communication. Would absolutely recommend.

Allie · 19 March 2026 · Seymours - Camberley Camberley (66 Park Street)

★★★★★ 4/5

Google

Rating only, no written review.

Richard · 16 March 2026 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

Seymour’s have been amazing to work with. Communication has been great and can’t wait to move into our new home.

Rachel · 16 March 2026 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

Another great service with Seymours, I had previously used them when selling my Mother’s house, so when we decided to sell we wouldn’t use anyone else The team were very helpful, communication was always regular and feedback provided after viewings A very seamless experience, thank you Seymours Addlestone!

Clare · 16 March 2026 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

We cannot fault the team at Seymours Addlestone, from Ronnie showing us round our viewing's, Pam helping us through all of the struggle's throughout the process, and Natalie the Branch Manager - they were all brilliant. We didn't get very lucky with our solicitors, and a sale that should have taken half the amount of time it did, Seymours were there every step of the way and chasing bits for us when we needed them too. Thank you to the Seymours Addlestone team, we will definitely be using you again when the time comes!

Chloe · 16 March 2026 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

Pam Thompson = star. Always there to help and/or answer questions. Would recommend.

Ollie · 16 March 2026 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

Massive thanks to Natalie and her team for selling my home! Super trustworthy, professional, approachable, transparent and delivered exactly what they promised! Communication spot on making the whole process stress free and quick! Would 100% recommend and would use again without a second thought!

Heidi · 16 March 2026 · Seymours - Camberley Addlestone

★★★★★ 1/5

Trustpilot

Save yourself from frustration

I would give this agency 1 star, or even 0 if it were possible. Our experience renting through them caused a lot of unnecessary stress and anxiety. During our tenancy, they failed to respond to multiple repair requests regarding issues in the property. None of the problems we reported were properly addressed, which made living there very frustrating. As we approached the end of our tenancy, things became even worse. They repeatedly requested access to the property almost constantly and arranged viewings without our permission. Even when we clearly told them we were at home and resting, they continued to push for viewings and would call us repeatedly. Getting the deposit back has also been extremely difficult. It feels like they will try to deduct as much as possible from your deposit, and communication becomes almost nonexistent once your tenancy ends. We moved out three months ago, and we are still waiting to receive our deposit. Overall, this was a very disappointing experience, and I would strongly advise others to be cautious before renting through this agency.

Jeee · 10 March 2026 · Seymours - Camberley Addlestone

★★★★★ 1/5

Trustpilot

Seymours Lettings & Management in Woking experience.

Key points from my experience: • I paid a £275 holding deposit and successfully passed referencing and Right to Rent checks. • Before signing the tenancy agreement I asked a few simple and reasonable questions relating to: o confirmation of number of utility accounts, o liability for charges prior to the tenancy start date, o responsibility for landlord provided appliances. • Instead of receiving clear and direct answers, responses were vague or delayed. • At the same time I continued receiving automated messages asking me to sign the contract and proceed with further payments even though my questions had not yet been properly clarified. • Because these confirmations were not provided in time I had to make alternative arrangements with my current landlord. • Seymours later treated this as a “withdrawal” and retained the holding deposit. • Communication was inconsistent and it also took several requests before I was provided with a copy of the company’s complaints procedure. • The overall impression was that progressing the tenancy and securing the transaction (revenue for the company and sales commissions distributions) clearly takes priority over providing clear and timely answers to reasonable questions from a prospective tenant. As the matter remains unresolved I am now escalating the issue through the relevant professional and regulatory channels. My advice to anyone dealing with this agency is to make sure you obtain clear written answers to your questions before paying anything to Seymours or signing a tenancy agreement.

Tom · 6 March 2026 · Seymours - Camberley Addlestone

★★★★★ 5/5

Trustpilot

Seymours - Addlestone

Seymours - Addlestone We cannot fault the team at Seymours Addlestone, from Ronnie showing us round our viewing's, Pam helping us through all of the struggle's throughout the process, and Natalie the Branch Manager - they were all brilliant. We didn't get very lucky with our solicitors, and a sale that should have taken half the amount of time it did, Seymours were there every step of the way and chasing bits for us when we needed them too. Thank you to the Seymours Addlestone team, we will definitely be using you again when the time comes!

Chloe · 2 March 2026 · Seymours - Camberley Addlestone

★★★★★ 1/5

Trustpilot

I wouldn't recommend.

I wouldn't recommend. I am a first time renter viewed some properties was told they had 10 for me to look at so was very excited. When it came to the viewings they only had four for me to view. I only had one specific requirement which was- allocated parking. Only one of the properties had this. One property they couldn't get in to as there was an issue with the key and I was really interest in another property and i was told it was a certain price when in actual fact it wasn't the said price and it was £400 more and out of my budget. Which was such a shame. When it came to the end of the viewings the estate agent called me to see my views on the properties and when I said i wasn't interested in any of them he then spoke really negatively down the phone to me. I will not be using seymours in the future

Stephanie · 26 February 2026 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

Very helpful staff who helped us all the way with our purchase

Margaret · 16 February 2026 · Seymours - Camberley Addlestone

★★★★★ 1/5

Google

Horrible experience with Seymours and Ronnie in particular when trying to buy our home. He used aggressive bullying tactics when forcing new imposed deadlines out of nowhere, left rude voicemails, and was clear that ‘we work for the seller not for you’. When I raised this to his manager, I got a call from a so-called sales director Matt (Seymours West Byfleet), who was one of the worst people I’ve ever had to speak to. Rude, dismissive, argumentative, I was genuinely shocked that a sales director in a customer facing role conducts himself that way. When making it clear that we will no longer communicate with either of them, Ronnie had the audacity to still call us further down the process. No apology from anyone at Seymours throughout, although I will say Natalie has been polite and helpful. Would never use them again and would actively encourage everyone to avoid this unprofessional company, they will ruin your experience of trying to buy.

Anonymous · 16 February 2026 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

I couldn’t recommend Seymours Addlestone enough. The whole team was amazing and kept me updated throughout the entire process of selling my house. A huge thank you to Natalie for her patience, reassurance, and support, especially during the more challenging moments. Natalie’s understanding and professionalism truly made a difference. Thank you!

I · 16 February 2026 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

Excellent team at Seymours in Addlestone! From our initial enquiry, sales progression to completion! Huge thanks to Pam Thomson (sales progressor) and Antonio especially!

Amy · 16 February 2026 · Seymours - Camberley Addlestone

★★★★★ 5/5

Trustpilot

Excellent service / process has been good

Sam from the Woking branch has been fantastic. Very knowledgeable and upfront and very attentive to your needs. He helped me find a great rental. Joanna from the Weybridge branch was a great agent to show the properties and explained everything very well. Joe the Lettings Director also was a pleasure to deal. Can’t say one bad word about this firm. Whole process was seamless so far.

Michael · 5 February 2026 · Seymours - Camberley Addlestone

★★★★★ 1/5

Trustpilot

Never again.

We were recently searching for a proeprty to let as our current is up for sale. Having had enquired about a property I was contacted by Seymours and told it was no longer available but given an option in the same area that was currently on market. I knew this property and advised it was out of budget + it had been on the market for 2+ months. The representative advised that as it had been on market for a while the landlord would be willing to drop the rent amount, so we decided to go and view it. We were shown the property by James and spoke about how the asking price was too much - he had advised that he was pretty sure the landlord would accept what we were offering within our budget. Completed the offer form, called back by Sam advised that the landlord refused (which was fine as we expected this would happen), but came back with a counter offer. Sam then continued to explain that the landlord didn't really care if the property remained on market throughout March as he was in no rush to rent the property/did not need the funds. We ended up agreeing to the asking price of the landlord - all accepted, paid all the amounts asked/passed referencing, given a move in date chosen by Seymours (which worked) and signed contracts. 2 days later contacted by Sam to advise that the landlord had the listing with a different estate agents and decided to rent to other individuals as they could move in that weekend. Appreciate this was not Seymours fault, but here is where the issues lie: - During this phonecall, Sam apologised but sounded more cheesed off at the fact that apparently they gain no commission/money from this then the fact that we had lost the property and had 2 weeks to secure another place before having nowhere to live. - At no moment was I given the option to move in earlier during this process, should this had been an option we would have taken it. - Sam wasn't professional anyhow when he was trying to get us to up our budget - advising that the landlord wasn't in a rush to rent, didn't need the income - Paid 4.2k in fees to Seymours, told that we'd get a refund. But after this original phone call, no further communication was made and I had to call the next day asking to speak to Sam, the individual that I had spoken to said 'I'll check if they're free'.. during this time was clearly advised that Sam was busy, we all know that he didn't want to speak to me/avoiding (how professional) as we weren't even given the option of a call back - had to then call back for an update on the refund - no empathy given. If a property had fallen through, the LEAST they could have done was call and help with our search, as there were other properties available - no further communication, no further apologies, nada - I then called, as they had listed a new property not too far. Spoke to another representative who advised that they were sure that the property was only put on the market as the landlord wanted to push buyers to buy the property, so it wasn't actually up for rent, but would clarify and would call back. Guess what? No phonecall - viewed a property over the weekend... I have no words for the property. The property itself shouldn't be on the market in its current condition. Asking price at 2k, kitchen filthy, oven/cooker filthy, paint on walls peeling, carpet stained - the amount of work that it would need to actually move in was ridiculous. Anyhow, we were advised to go away, think about it, and would be called back in the afternoon... where's the phonecall? No phonecall. Overall - the experience has been beyond belief. Wouldn't go near them in the future. Advice is to work on your customer service skills and empathy - something falls through atleast call back and try to help with the search. If you say you're going to call back, call back or email.

Happy · 25 January 2026 · Seymours - Camberley Addlestone