4/5
GoogleRating only, no written review.
Trusted Agent profile
Sandstone UK Property Management Solutions Ltd letting agents in Edinburgh, Dundee and Glasgow
★★★★★
747 reviews across 3 offices and 2 platforms
Sandstone UK Property Management Solutions Ltd has three offices, in Edinburgh, Dundee and Glasgow. Together they have 747 reviews on two platforms, rated 3.4 out of 5 overall.
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Our offices
Sandstone UK Property Management Solutions Ltd's three offices, most reviewed first. Each has its own page.
- Sandstone UK Property Management Solutions Ltd Edinburgh14 Coates Crescent, EH3 7AF545 reviews · 544 on Google (3.6)0 in the last 90 days
- Sandstone UK Property Management Solutions Ltd Dundee20a Whitehall Crescent, DD1 4AU127 reviews · 127 on Google (2.5)0 in the last 90 days
- Sandstone UK Property Management Solutions Ltd Glasgow685 Great Western Road, G12 8RA76 reviews · 75 on Google (3.8)0 in the last 90 days
Latest reviews from every Sandstone UK Property Management Solutions Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
4/5
GoogleA good agency
Agent replied · 24 October 2024
Hi Daniel, Thank you for your feedback. It is much appreciated. Kind regards, The Grant Property Team
5/5
GoogleA very professional agency, with a very nice and understanding staff. I definitely recommend.
Agent replied · 24 October 2024
Hello Margossian, the team were delighted to receive your feedback and we are happy you have enjoyed your experience as a valued customer of Grant Property. Feedback like this helps us continue to improve our customer experience. It's easy to contact me on Andrew.hutton@Grantproperty.com and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management.
4/5
GoogleWe have a very nice flat with cheap rent with Grant Property
Agent replied · 24 October 2024
Hello Pilvi, the team were delighted to receive your feedback and we are happy you have enjoyed your experience as a valued customer of Grant Property. Feedback like this helps us continue to improve our customer experience. It's easy to contact me on Andrew.hutton@Grantproperty.com and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management.
5/5
GoogleI found grant property gave an excellent service and the staff couldn't have done enough when any issues arose, would use again
Agent replied · 24 October 2024
Hello Danny, the team are delighted you enjoyed your experience as a valued customer of Grant Property. If you need any assistance in the future, it's easy to contact me on Andrew.hutton@Grantproperty.com and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management.
5/5
GoogleNormally deal with Deanna and she is always helpful with any queries or requests that I have and if anything needs done it is done as soon as possible. Very pleased with Grant properties!
Agent replied · 24 October 2024
Hello Catherine, the team were delighted to receive your feedback and we are happy you have enjoyed your experience as a valued customer of Grant Property. If you ever need any assistance in the future. It's easy to contact me on Andrew.hutton@Grantproperty.com and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management.
1/5
GoogleIn all my years of renting I've never experienced anything as dire as Grant Property. They con both tenant and landlord out of money. Avoid this joke of a company.
Agent replied · 24 October 2024
Hello Clara, I am Andrew Hutton and I head up Property Management at Grant Property. I am sorry your time with Grant Property has been unsatisfactory. I would welcome the opportunity to discuss your experience in more detail and endeavour to help find a resolution. Please contact me at Andrew.hutton@Grantproperty.com . We take our customer service seriously and strive to continually improve in this area. Andrew Hutton Associate Director of Property Management.
4/5
GoogleHad some problems with the company last year but went back in last week to find the company has brought in new staff that dealt with the problem immediately and could not have been nicer. Would have previously suggested not to do business with them because of the staff but now would have no hesitation recommending grant property to anyone, especially with some of the horror stories I have heard about other letting agencies.
Agent replied · 24 October 2024
Hello William, the team were delighted to receive your feedback and we are happy you have enjoyed your experience as a valued customer of Grant Property. We are always looking to improve our service and feedback like this helps us to do so. If you need any assistance in the future, it's easy to contact me on Andrew.hutton@Grantproperty.com . I look forward to hearing from you. Andrew Hutton Associate Director of Property Management.
4/5
GoogleAny problems we had were dealt with quickly if they were high priority. Were a extremely fair agency to deal with and took their responsibilities towards tennants seriously. Highly recommend for students.
Agent replied · 24 October 2024
Hello Paul, the team were delighted to receive your feedback and we are happy you have enjoyed your experience as a valued customer of Grant Property. Feedback like this helps us continue to improve our customer experience. It's easy to contact me on Andrew.hutton@Grantproperty.com and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management.
5/5
GoogleThis was my first time to deal with an agency in Dundee however from the first minute, I felt that I am dealing with a long-term partner rather a service provider. Grant Property is an excellent and top quality organisation. I would also like to thank Ms. Ellie McCullam for her professionalism and going the extra mile to explain all the requirements and in a friendly manner and with much care and passion. She is a role model in customer service excellence.
Agent replied · 24 October 2024
Hello Alaa, the team were delighted to receive your feedback and we are happy you have enjoyed your experience as a valued customer of Grant Property. If you ever need any assistance in the future. It's easy to contact me on Andrew.hutton@Grantproperty.com and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management.
4/5
GoogleIf there was option to give them 3.5 stars I would do this, but i think 4 i also good because lot of these 1 star reviews are a bit exaggerative i think. Ok so where to start. 1. We've got really nice flat, for pretty good price I think. It is 3 bedroom, with gas heating double glazed, furnished, almost everything you can think about. (9/10 for flat) 2. There were few problems, with stuff breaking. Sink, sofa leg, coffee table. Sink got repaired fast, sofa even faster, but broke again and coffee table, well it is a bit different story (it really is a problem for them to do anything about it), but it's all in dealing right now, so you just have to be patient. (5/10 for fixing stuff) 3. You only have to pay 2 rents in advance, plus deposit, if you for example aren't from UK and don't have any guarantor etc. (Some companies want 6 rents in advanced, or even more). You also have to pay £100 (per person), to them get the property out of market and than you have 7 days to get all sorted. (You can do it much faster, if you have everything prepared.) But don't worry you are getting all your money back, for example 2 rents payed in advance, will be used to pay 2 last months of your contract. Only problem we had with moving in was, we had to wait for HMO licence check, or something, but I don't think it was Grant Property's fault. (8/10 for moving in proces) 4. I've read some reviews here saying, people from Grant Property, are using keys, and are going to their rented properties, without any notification, or something, but after 6 months, this never happened to us. Every time there is supposed to be some kind of viewing, or something they let us know. So communication is not bad, but it's not perfect, we had to reach them multiple times to get some things fixed. (7/10 for communication) 5. Paying rent is easy. You can use their site if you don't have UK bank account yet, or for some reason don't want to set up Direct Debit. Or as i mentioned you can simply setup Direct Debit. Only once happens that money has been taken from flatmates account twice, but it was because we payed rent late and problem got sorted in just 2 days money were back. (8/10 for payments) I think that's all what I can think about now. Yes Grant Property is not perfect, but c'mmon who is? You just have to be bit patient sometimes and use your own head.
Agent replied · 24 October 2024
“Hello Pavel, thank you for your feedback which is greatly appreciated and helps us constantly improve our service in all areas. We are pleased you enjoyed your experience as a valued customer of Grant Property. We would be delighted if you are interested in re-signing your lease on your current property, renting another property or need any assistance in the future. It's easy to contact me on Andrew.hutton@Grantproperty.com and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management.”
1/5
GoogleAwful experience letting with Grant property. Over the year I rented one of their properties we ran into several serious issues like: the windows didn't fit the holes they were put, unbelievable right? This meant larger heating bills water damage when it rained puddles of water in the flat and had entered through the window. over the year they sent out a new person every couple weeks to look at the problem say they have idea what they're doing that they're not the right person for the job and I need to contact my letting agent over the course of complaining ever week for 8 months the issue was never taken serious or resolved. Water damage also lead to massive mould problems on the walls large patches of mould down bedroom walls which was ignored for months before sending someone out to spray paint over it and all over the carpet in the process. They then had the nerve to try and charge £200 on our deposits for 'dusty mattresses'. This company are Notorious for taking advantage of and neglecting students who let with then
Agent replied · 24 October 2024
Hi Michael, Firstly, I am sorry to hear about your experience while renting with Grant Property. I have investigated your case further, and would like to discuss your situation in more detail in order to resolve this issue. Please contact me at Andrew.hutton@Grantproperty.com Andrew Hutton Associate Director of Property Management.
2/5
GoogleThe house we're in is lovely, rent prices are reasonable too. The issue is with Grant Property themselves. They are incredibly disorganised. We moved in and the toaster was broken, 2 mattresses are in poor condition, a bed is broken, the lawnmower is broken, we were told there was a tumble dryer when we viewed the property, but upon moving in we found out there isn't one. We've called and emailed about the issues, it took about 2 weeks to even get a reply from the property manager. The property manager has also taken a holiday for 2 weeks and nobody else from the company seems to be interested in resolving the numerous issues.
Agent replied · 24 October 2024
Hello Jack, I am Andrew Hutton and I head up Property Management at Grant Property. I would welcome the opportunity to discuss your experience in more detail and endeavour to resolve it. Please contact me at Andrew.hutton@Grantproperty.com Andrew Hutton Associate Director of Property Management.
4/5
GoogleI have been renting a property managed by Grant for about a year now and I am extremely pleased with them. Scott, my property manager, is incredibly nice and helpful. He promptly replies to emails and all issues, even the silliest ones, are efficiently dealt with. Josh, who recently handled an extension of my contract, is also very kind and helpful. In all my dealings with Grant Property, everything was done by the book, but with a human touch. Due to a clerical error, I was once overcharged for my rent, but when I drew attention to the mistake, it was corrected without delay.
Agent replied · 22 October 2024
Hi Tomasz, the team were delighted to receive your feedback and we are happy you have enjoyed your experience as a valued customer of Grant Property. We are always looking to improve our service and feedback like this helps us to do so. If you need any assistance in the future, it's easy to contact me on Andrew.hutton@Grantproperty.com . I look forward to hearing from you. Andrew Hutton Associate Director of Property Management
4/5
GoogleEverything from viewing the property to moving in was simple. Have had a lot of problems with things breaking in the flat but our agent Ben was quick to get it fixed as soon as possible for us and always easy to get a hold of. Would recommend the agency but the flat definitely needs an upgrade or should have been properly checked before we moved in which could have saved all the problems we had.
Agent replied · 24 August 2024
Hello Nicole, the team were delighted to receive your feedback and we are happy you have enjoyed your experience as a valued customer of Grant Property. We are always looking to improve our service and feedback like this helps us to do so. If you need any assistance in the future, it's easy to contact me on Andrew.hutton@Grantproperty.com . I look forward to hearing from you. We take our customer service seriously and strive to continually improve in this area. Andrew Hutton Associate Director of Property Management.
1/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Sandstone UK Property Management Solutions Ltd
Which Sandstone UK Property Management Solutions Ltd office has the most reviews?
Edinburgh has the most, with 545 reviews rated 3.6 out of 5, followed by Dundee with 127.
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