Trusted Agent profile
★★★★★
191 reviews across 3 offices and 2 platforms
Samuel Wood has three offices, in Shrewsbury, Ludlow and Craven Arms. Together they have 191 reviews on two platforms, rated 4.6 out of 5 overall.
175
Reviews on Google
All 3 offices
16
Reviews on Trustpilot
Business-wide
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Samuel Wood's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have used Samuel Wood for years as the agent for my rental flat and they have been very good. Helen Morgan in particular has been extremely helpful and efficient. I recommend them.
Thanks very much for your kind review Eve. We are glad that you’ve been with us for a number of years and enjoyed our service throughout. We will pass on your comments to Helen, who we are pleased has been so helpful to you.
5/5
GoogleSamuel Wood were very supportive during my purchase of one of their properties. The staff were both friendly and professional
Thanks Angie best wishes with your new home
5/5
GoogleRating only, no written review.
Thank you for the review. Very kind
5/5
GoogleI highly rate Samuel Wood, the team are always friendly, professional, responsive and organised.
Thank you so much for your kind words
4/5
GoogleThis is for the leasing division in my area. The only reason I have not given a 5 ⭐ is that the previous agent was not stellar and was difficult to deal with. I am very pleased to say that Samuel Wood now have a new leasing agent responsible for my property and she is definitely 5 ⭐ I anticipate that the next review I leave will be 5 ⭐
That’s great to hear that the new agent is helping you with your property needs and we appreciate the honest feedback. If there is anything you’d like to discuss in more detail please feel free to contact us and we would be happy to assist you.
5/5
GoogleAimee Hardy is a real asset to the company. Always deals promptly with any issues that arise in a friendly and professional manner.
Hi Claire. Thanks so much for getting in touch and leaving a review regarding one of our team. We will be sure to pass on your thoughts to Aimee. Thanks once again and we are glad you found the team helpful.
5/5
Googlerented a flat via Samuel Wood. Very helpful, particularly Sebastian, who responded to my enquiries promptly and kept me in the loop as to what was happening. Would definitely use them again
Thanks so much for taking the time to review us Verity. We are really pleased to hear you enjoyed a great service and will pass on your thanks to Sebastian!
5/5
GoogleSamuel Wood are brilliant. They always go above and beyond for us. I thoroughly recommend them.
Thank you Tom for taking the time to review us! We are glad you recommend us and it was great working with you.
5/5
GoogleI am very happy with all the help I have had and still having from Helen Morgan, she is very helpful, understanding, knowledgeable and always returns your telephone calls! I know she must be a great asset to Samuel Wood.
Thank you for your kind words about Helen. She works very hard to ensure all of our clients receive a first class service and we are very happy we have been able to assist you.
5/5
GoogleThe rental team at Samuel Wood are professional, easily contactable and up to date with the latest legislation. I take pleasure in recommending Helen Morgan who keeps in touch with both tenant and landlord, so everyone knows exactly what is going on, and she ensures any problem/query is sorted without delay.
Thank you for your kind words Mrs Salmon
5/5
GoogleGreat service and good communication resulted in a purchase with no hiccups 👏🏼👏🏼👏🏼 …
Thank you for your kind words Jon.
5/5
GoogleI have nothing but praise and would highly recommend Samuel Wood. When selling my Grandad's property they were extremely proactive from start to finish. Every member of staff I had contact with was professional and helpful, especially Sue. …
Thank you so much Sylvia for taking the time to review us and thank our staff. We will make sure they and Sue know how valuable you found their service and we are glad to have been able to assist you in the sale of your grandad’s property.
5/5
GoogleVery helpful with my move in. Sebastian especially helped coordinate everything for me, providing me with all the details necessary to get things in place swiftly. Would absolutely recommend!
Thank you Ken for taking the time to review our services. Appreciated
5/5
GoogleHad excellent service from Helen at Samuel wood so helpful and David the plumber did a excellent service thank you for all your help Helen and David
Thank you Mark for taking the time to review our services, it is appreciated
5/5
GoogleWe have recently taken on a tenancy of a property through Samuel Wood. They have been very professional and efficient throughout the whole process. The use of online technology from the first viewing to the final signing of the tenancy …
Thanks David enjoy your new home
5/5
GoogleSamuel Wood have been excellent. They are engaged and responsive and I would definitely recommend them.
Thank you
5/5
GoogleWe engaged Samuel Wood for the sale of our property following a really helpful, professional and informative opening dialogue. At all stages we were impressed by their expertise, willingness to help and above all, their friendly and cheerful interaction. They’d be my first choice in future.
Thank you for your kind words
5/5
GoogleWe have been tennants being managed by Samuel Wood since September 2021. Whenever we have a problem with our house, we can raise it to them and they get it sorted as soon as possible. I couldn't recommend it enough. We've dealt mostly with Helen and she's always friendly and caring.
Thanks Gareth for your kind words
5/5
GoogleLI dealt with Samuel Wood for the purchase of my new property. They were incredibly responsive, polite and helpful. Highly recommended!
Thank you
5/5
GoogleSue and the team at Samuel Wood went above and beyond in both our house purchase, and sale. We were kept in the loop entirely, and never felt the need to chase for anything. Couldn’t recommend them enough, and will certainly be using them again. Thank you!!
Thank you so much for your kind review, it was a pleasure to act for you
5/5
GoogleWe have been very lucky to have Gail Hines, deal with our tenancy.Her attention to detail is excellent, a true asset to the company
Thank you Kate, Gail will be delighted to hear this
1/5
TrustpilotPoor communication,
Poor communication, Poor service and wasted/lost money!
5/5
GoogleAmazing! What a fantastic team at Samuel wood estate agents. A great experience with true professionals. Nothing was too much trouble no matter how many questions we asked. In this technological age, it was still great to speak directly with a member of staff who we felt held our hands throughout the process. Namely Gail Hines, Seb, Slawek and Paul the lovely builder. Thankyou for all your help.
Great to hear Lorraine, thank you
5/5
GoogleThe service we received from Andrew and his team was excellent. They kept us informed with every aspect of the house sale with constant updates and nothing was too much trouble for them. We would happily recommend them to anyone looking for an honest, efficient and friendly service.
Thank you so much for taking the time to review our services
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Shrewsbury has the most, with 117 reviews rated 4.4 out of 5, followed by Ludlow with 65.
The three Samuel Wood offices, by town:
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