Trusted Agent profile

Safestore Limited estate agents in Colchester, Bournemouth, Edinburgh and 3 more

4.8

★★★★★ Excellent

1,959 reviews across 6 offices and 2 platforms

Safestore Limited has six offices, in Colchester, Bournemouth, Edinburgh, Swanley, Hapton and Bolton. Together they have 1,959 reviews on two platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,958

Reviews on Google

All 6 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 6 offices

Our offices

Safestore Limited's six offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,958 reviews on Google only. Show every review

5/5

Google

Jo was lovely and friendly and great to deal with!

Chelsea · 11 September 2026 · Safestore Limited Colchester

Agent replied · 11 October 2026

Thank you for your kind words about Jo’s friendly and helpful service!

5/5

Google

Rating only, no written review.

Coolbreeze · 11 September 2026 · Safestore Limited Colchester

Agent replied · 10 September 2025

Thank you Coolbreeze for leaving a great review score for Safestore Self Storage. We really do appreciate it. Enjoy your stay with us!

5/5

Google

Sew, was so kind. She helped me to location the store and was very friendly

Francis · 11 September 2026 · Safestore Limited Swanley

Agent replied · 11 October 2026

Thank you, Francis, for your wonderful review! We're delighted to hear that Sew was able to assist you so kindly and make your experience a positive one. We look forward to welcoming you back in the future.

5/5

Google

I have units four and five and have been using this storage unit for years. I can’t speak highly enough of all staff members but mainly Danny and Mark really appreciate the help, support and continuous professionalism throughout the years.

Samuel · 11 September 2026 · Safestore Limited Swanley

Agent replied · 11 October 2026

Thank you, Samuel, for your wonderful feedback! We're delighted to hear about your positive experiences with our team, especially Danny and Mark. Your continued trust and support mean a lot to us.

5/5

Google

Great. Good to store. Good customer service. Good everything. Will use again

Sophie · 11 September 2026 · Safestore Limited Swanley

Agent replied · 11 October 2026

Thank you, Sophie, for your wonderful feedback! We're delighted to hear that you had a great experience with our services and look forward to welcoming you back in the future. Your support means a lot to us!

5/5

Google

The Team were really helpful and processed an urgent item to the USA in minutes! Happy to recommend.

Mr · 11 September 2026 · Safestore Limited Swanley

Agent replied · 11 October 2026

Thank you, Iain, for your wonderful feedback! We're thrilled to hear that our team was able to assist you promptly with your urgent item. Your recommendation means a lot to us.

5/5

Google

Great experience. Gents were super helpful. Even spotted a potential error I made with two different parcels. 5 ⭐!

MrNoble76 · 11 September 2026 · Safestore Limited Swanley

Agent replied · 11 October 2026

Thank you, MrNoble76, for your wonderful feedback! We're delighted to hear that our team was able to assist you effectively and catch the potential error. We look forward to serving you again in the future.

5/5

Google

I took a storage unit recently at SwanleySafestore and was welcomed by Mark who sorted everything for me quickly and efficiently. The unit was spacious and clean and exactly what I needed to store household items. Mark was very helpful and friendly and helped me to download and set up the app for entering the premises. Safe store also has items like bubble wrap packing boxes and blankets at very reasonable prices. I feel reassured that my belongings will be safe and secure as long as needed. To keep your items safe is also very reasonably priced. Would highly recommend this service. Thank you to Mark and all the team at SwanleySafestore

Mary · 11 September 2026 · Safestore Limited Swanley

Agent replied · 11 October 2026

Thank you, Mary, for sharing your wonderful experience with us at Swanley Safestore. We're delighted to hear that Mark and the team were able to assist you efficiently and that you found our facilities and services to your satisfaction. Your recommendation means a lot to us, and we're glad to know you feel confident in the safety and security of your belongings.

1/5

Google

Poor staff attitude, unclean units. Poor parking facilities, leading to a lot of heavy lifting. This was not good for my elderly friends. No help from either of the male staff.

Nigel · 11 September 2026 · Safestore Limited Swanley

Agent replied · 11 October 2026

Hi Nigel, Thank you for your review. Despite conducting a thorough check of our records, we have been unable to identify any customer account, booking, or interaction that matches the details provided. As online reviews are intended to help consumers make informed decisions, we encourage contributors to ensure that their reviews are based on genuine customer experiences. We take all authentic feedback seriously and remain committed to maintaining a professional, respectful, and inclusive environment for both customers and staff. Kind regards.

5/5

Google

Amazing customer service and always extremely helpful

Taite · 20 August 2026 · Safestore Limited Hapton

Agent replied · 20 October 2026

Thank you, Taite, for your wonderful review! We're thrilled to hear that our team has provided you with amazing customer service and helpful support. Your feedback means a lot to us, and we look forward to continuing to assist you with your storage needs.

5/5

Google

This was our first time using Safestore so was a little apprehensive at first. A chap called Mike dealt with us who was extremely helpful and knowledgeable. Nothing was too much trouble and Mike helped us chose the right size unit for our needs. I can highly recommend this first class service.

Emma · 20 August 2026 · Safestore Limited Hapton

Agent replied · 20 October 2026

Thank you, Emma, for sharing your experience with us! We're delighted to hear that Mike was able to assist you so effectively and that you found the perfect unit for your needs. Your recommendation means a lot to us, and we look forward to serving you again in the future.

5/5

Google

Rating only, no written review.

David · 20 August 2026 · Safestore Limited Hapton

Agent replied · 20 October 2026

Hi david macneall, thank you for your 5 star rating for Safestore Self Storage. I am pleased that you had a positive experience with us and we appreciate you taking the time to rate us. Thanks.

5/5

Google

Really impressed with the whole experience at Safestore Burnley. Mike went above and beyond to help me find the right unit and made the whole process quick and straightforward. Great customer service and very secure facilities.

Ryan · 20 August 2026 · Safestore Limited Hapton

Agent replied · 20 October 2026

Thank you, Ryan, for your wonderful feedback! We're thrilled to hear that Mike was able to assist you effectively and that you found our facilities secure and the process smooth. We look forward to continuing to meet your storage needs at Safestore Burnley.

5/5

Google

Top lad good service will use again

Michael · 20 August 2026 · Safestore Limited Hapton

Agent replied · 20 October 2026

Thank you, Michael, for your fantastic review! We're thrilled to hear you had a great experience with our service. We look forward to welcoming you back in the future.

5/5

Google

Top service Mike was a great help

Jai · 20 August 2026 · Safestore Limited Hapton

Agent replied · 20 October 2026

Thank you, Jai, for your wonderful review! We're thrilled to hear that Mike provided you with top service. We appreciate your feedback and look forward to assisting you again in the future.

5/5

Google

Great service. Mike and all the staff are helpful

Darren · 20 August 2026 · Safestore Limited Hapton

Agent replied · 20 October 2026

Thank you, Darren, for your wonderful feedback! We're delighted to hear that Mike and the team were able to assist you so well. We look forward to continuing to meet your storage needs.

5/5

Google

Great storage friendly staff

Emma · 20 August 2026 · Safestore Limited Hapton

Agent replied · 20 October 2026

Thank you, Emma, for your wonderful review! We're delighted to hear that you found our staff friendly and our storage services great. We look forward to continuing to meet your storage needs.

5/5

Google

Mike & everyone was great at Safestore. Got us sorted super quickly, wouldn’t definitely recommend!

Niamh · 20 August 2026 · Safestore Limited Hapton

Agent replied · 20 October 2026

Thank you, Niamh, for your wonderful feedback! We're thrilled to hear that Mike and the team were able to assist you quickly and effectively. Your recommendation means a lot to us.

5/5

Google

Great service, really friendly highly recommend

Jo · 20 August 2026 · Safestore Limited Hapton

Agent replied · 20 October 2026

Thank you, Jo, for your wonderful feedback! We're thrilled to hear that you had a great experience with our friendly service. Your recommendation means a lot to us.

5/5

Google

Great service

Gemma · 20 August 2026 · Safestore Limited Hapton

Agent replied · 20 October 2026

Thank you, Gemma, for your wonderful review! We're thrilled to hear that you had a great experience with our service. We look forward to assisting you again in the future.

5/5

Google

Great customer service highly recommended

Aurelio · 20 August 2026 · Safestore Limited Hapton

Agent replied · 20 October 2026

Thank you, Aurelio, for your wonderful feedback! We're thrilled to hear that you had a great experience with our customer service. Your recommendation means a lot to us.

5/5

Google

Great service! Great price

Chloe · 20 August 2026 · Safestore Limited Hapton

Agent replied · 20 October 2026

Thank you, Chloe, for your wonderful review! We're thrilled to hear that you found our service and pricing to your satisfaction. We look forward to continuing to meet your storage needs.

5/5

Google

The guys that work here are so kind and friendly always willing to help a big shout out to Mike lovely chap

Stanleys · 20 August 2026 · Safestore Limited Hapton

Agent replied · 20 October 2026

Thank you Adam Stanley for leaving a great review score for Safestore Self Storage. We really do appreciate it. Enjoy your stay with us!

5/5

Google

super friendly staff!

Azalea · 20 August 2026 · Safestore Limited Hapton

Agent replied · 20 October 2026

Thank you, Azalea, for your wonderful feedback! We're delighted to hear that our staff made a positive impression. We look forward to welcoming you back whenever you need us.

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Questions about Safestore Limited

Which Safestore Limited office has the most reviews?

Colchester has the most, with 512 reviews rated 4.9 out of 5, followed by Bournemouth with 327.

Where are the Safestore Limited offices?

The six Safestore Limited offices, by town:

  • Bolton: Egyptian Street Bolton, BL1 2HS
  • Bournemouth: 518 Wallisdown Road, Bournemouth, BH11 8PT
  • Colchester: 572 Ipswich Road, Colchester, CO4 9HB
  • Edinburgh: 62-66 Newcraighall Road, Edinburgh, EH15 3HS
  • Hapton: 4 Boran Court, Hapton, BB11 5TH
  • Swanley: London Road, Southern Cross, Swanley, BR8 8EE

Reviews may appear on more than one platform.

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