Trusted Agent profile
★★★★★
1,959 reviews across 6 offices and 2 platforms
Safestore Limited has six offices, in Colchester, Bournemouth, Edinburgh, Swanley, Hapton and Bolton. Together they have 1,959 reviews on two platforms, rated 4.8 out of 5 overall.
Safestore Limited's six offices, most reviewed first. Each has its own page.
Showing 1,958 reviews on Google only. Show every review
5/5
GoogleRating only, no written review.
Hi Daniel, thank you for your 5 star rating for our Safestore at Bolton North . I am pleased that you had a positive experience with us. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
5/5
GoogleFast and efficient unloading.
Hi Szakalescu23's, thank you for your 5 star rating and feedback for our Safestore in Bolton North. I am pleased that you have had a positive experience with us and happy with the service you have received. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
5/5
GoogleClean tidy secure
Hi Sue, thank you for your 5 star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and that you were happy with the security and cleanliness of the facility. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
5/5
GoogleCovid safe with new entry system
Hi Marc, thank you for your 5 star rating for our Safestore at Bolton North. I am pleased that you have had a positive experience with us and that you are happy with the security at the facility and also our COVID measures we have in place to keep our customers and staff safe. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
5/5
GoogleGreat staff. Very friendly and helpful.
Hi Rob, thank you for your 5 star rating and feedback for our Safestore in Bolton North. I am pleased that you are happy with the level of service you received from Stephen and his team and thought they were very helpful and friendly. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
4/5
GoogleThe staff are very helpfull.only 1 problem it's A little expensive over time
Hi Gordon, thank you for your rating and feedback for our Safestore in Bolton North. I am pleased that you are happy with the level of service you have received from Stephen and his team at the store. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
4/5
GoogleGood units, floors are very uneven, expected of an old mill. Don't store your fragiles here!!
Hi Jim McJim, thank you for your rating for our Safestore in Bolton North. I am pleased to hear that you have had a positive experience with us. Please feel free to make use of our trolleys and trucks available to secure your items whilst moving them to your unit. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
5/5
GoogleGood service from staffs. Thumbs up to Stephen. Keep up the good works.
Hi Mohamad, thank you for your 5 star rating and feedback for our Safestore at Bolton North. I am pleased that you have had a positive experience with us and that you are happy with the level of service you have received, in particular from Stephen. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
5/5
GoogleDoes what it says on the tin! Clean and well laid out building, great, helpful, staff. Recommended.
Hi Phil, thank you for your 5 star rating and feedback for our Safestore in Bolton North. I am pleased to hear that you found Stephen and his team very helpful and that you were happy with the standards of the facility. Thank you for recommending Safestore, we appreciate you taking the time to rate us, thanks, Laura, Safestore.
5/5
GoogleEasy, friendly and clear. Thank you for a COVID safe environment and a very friendly, personal response to my specific storage problems.
Hi Nicola, thank you for your 5 star rating and feedback for our Safestore at Bolton North. I am pleased that you have had a positive experience with us and that Stephen and his team provided great customer service for your storage requirements. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
1/5
GoogleThe staff are horrible and rude. They locked the doors as we was moving my grandads belongings out because we hadnt paid. Even though we were paying when all belongings were loaded into a truck. Not one staff member was wearing a face mask during this which made us all uncomfortable.
Hi Leah, thank you for your rating and feedback for our Safestore in Bolton North which I was concerned to see. I have spoken to the store who have advised this was due to the 2 weeks notice that is required prior to vacating the unit and the account had an outstanding balance. We apologise for any inconvenience caused, thanks, Laura, Safestore.
5/5
GoogleFrom the first phonecall with Paul, to the 2 days moving belongings into storage it was fantastic! Paul was very knowledgeable, helpful and provided amazing customer service to us. Highly recommended.
Hi Dawn, thank you for your 5 star rating and feedback for our Safestore for our Safestore at Bolton North. I am pleased that you had a positive experience and was happy with the level of service you received, in particular from Paul who was very helpful. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
5/5
GoogleJordan Clarke was very courteous, professional and helpful over the phone, helping me select the most appropriate size storage unit and talking me through the contract procedure, all of which was completed online with minimal effort. The 50% discount offer for 8 weeks is exceptional value and particularly helpful since self-storage was a last-minute solution to an unexpected relocation. I was greeted by Karen upon arrival who was very friendly and professional; she kindly showed me to my storage unit and explained everything I needed to know about access and egress. The building is very clean, spacious, brightly lit, secure and safe (I noticed lots of fire exits and fire extinguishers). I feel confident that our belongings are in safe hands and I am happy to recommend Safestore Bolton North.
Hi Mrs W, thank you for your 5 star rating and feedback for our Safestore at Bolton North. I am pleased to see that you had a positive experience with us and was happy with the level of service from Jordan at the store and with the offer you received on storage. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
5/5
GoogleRating only, no written review.
Thank you for taking the time to rate our store.
5/5
GoogleRating only, no written review.
Thank you for taking the time to rate our store.
4/5
GoogleOkay
Thank you for your rating.
5/5
GoogleRating only, no written review.
Hi, thanks for the top marks for our Safestore Centre in Swanley. We appreciate you taking the time to rate us. Thanks, Chris Young, Region 5 Customer Feedback Manager
3/5
GoogleRating only, no written review.
Dear Michal, Thank you for your review. We have no record of you having made an enquiry or used our services at our Safestore Centre in Swanley? I would like to check why we got low marks for feedback but have no way to investigate as there is no record of you on our systems. If you could contact our Swanley Centre Manager Osman he will be happy to chat with you about your feedback. Kind regards, Chris Young Region 5 Customer Feedback Manager
5/5
GoogleRating only, no written review.
Hello John, Thank you for awarding top marks for our Safestore Centre in Swanley, we really appreciate you taking the time to provide feedback. Kind regards, Chris Young, Region 5 Customer Feedback Manager
4/5
GoogleRating only, no written review.
Hi Chris, Thank you for your 4 Star feedback for our Safestore Centre in Swanley. If you have any suggestions on how we could improve our services or facility to get the extra point & full marks please call the Centre Manager, Osman Ahmet, & he will be pleased to chat with you & take your suggestions. Thank you for taking the time to provide feedback, Kind regards, Chris Young, Region 5 Customer Feedback Manager.
5/5
GoogleRating only, no written review.
Hi Cameron, thanks for your 5 Star feedback for our Safestore Centre in Swanley. We appreciate you taking the time to rate us. Kind regards, Chris Young. Region 5 Customer Feedback Manager.
5/5
GoogleRating only, no written review.
Hi Dimitar, thanks for awarding top marks to our Safestore Centre in Swanley. We appreciate you taking the time to rate us. Thanks, Chris Young. Region 5 Customer Feedback Manager
5/5
GoogleRating only, no written review.
Hi Tara, thanks for the top marks for our Safestore Centre in Swanley. We appreciate you taking the time to rate us. Thanks, Chris Young, Region 5 Customer Feedback Manager
5/5
GoogleRating only, no written review.
Hi Viktoras, thanks for the top marks. We appreciate you taking the time to rate us. Thanks, Chris Young. Region 5 Customer Feedback Manager
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Colchester has the most, with 512 reviews rated 4.9 out of 5, followed by Bournemouth with 327.
The six Safestore Limited offices, by town:
