★★★★★ 1/5
GoogleVery bad customer service. I was met by a very rude lady at reception who was very unhelpful. She knew I had not used this service before and did not know exactly how the system worked but seemed more concerned to waste time by repeatedly telling me that they closed in forty minutes. When asking her where I would find a trolley to help transfer my belongings into the storage unit, she told me there "probably weren't any available" but would not tell me where to find them if one did become available. She did not explain to me how the lift system worked. Overall I feel if she had a different attitude from the moment I walked in the door and explained the system to me I would have had a much smoother experience.
Mairead · 10 June 2021 · Safestore Limited Edinburgh
Agent replied · 11 June 2024
Good afternoon,
We are very sorry to hear you did not find your experience a good one. For us to be able to look into this further we would appreciate it if you could call the store and ask to speak to the manager who will be happy to take your comments on board and look to resolve this in a satisfactory manner.
Thanks for using Safestore
★★★★★ 4/5
GoogleRating only, no written review.
Ewan · 10 June 2021 · Safestore Limited Colchester
Agent replied · 11 June 2024
Thank you for your review. Please let the store team at Safestore Colchester know how we can improve our service to you. Robert, Safestore
★★★★★ 4/5
GoogleRating only, no written review.
Sam · 10 June 2021 · Safestore Limited Colchester
Agent replied · 11 June 2024
Thank you for the score. We appreciate you taking the time to rate us. Kind Regards, Robert. Safestore Support Team
★★★★★ 5/5
GoogleRating only, no written review.
Craig · 10 June 2021 · Safestore Limited Colchester
Agent replied · 11 June 2024
Thank you for the top marks for our store in Colchester. We appreciate you taking the time to rate us. Kind Regards, Robert. Safestore Support Team
★★★★★ 5/5
GoogleRating only, no written review.
Adam · 10 June 2021 · Safestore Limited Colchester
Agent replied · 11 June 2024
Thanks for the top marks for our store in Colchester. We appreciate you taking the time to rate us. Kind Regards, Robert. Safestore Support Team
★★★★★ 5/5
GoogleRating only, no written review.
Robin · 10 June 2021 · Safestore Limited Colchester
Agent replied · 11 June 2024
Thank you for leaving a review score. We’re so glad you were able to visit us at Safestore Colchester. Our team is always working to offer the best service to our customers. We hope you’ll have a chance to come back soon.
★★★★★ 5/5
GoogleRating only, no written review.
Julie · 10 June 2021 · Safestore Limited Colchester
Agent replied · 11 June 2024
Thank you for the top marks for our store in Colchester. We appreciate you taking the time to rate us. Kind Regards, Robert. Safestore Support Team
★★★★★ 5/5
GoogleRating only, no written review.
Jules · 10 June 2021 · Safestore Limited Colchester
Agent replied · 11 June 2024
Hi Jules, thank you for your 5 star rating for Safestore Colchester. I am pleased that you had a positive experience with us and we appreciate you taking the time to rate us. Thanks, Kevin
★★★★★ 5/5
GoogleRating only, no written review.
Anghel · 10 June 2021 · Safestore Limited Colchester
Agent replied · 11 June 2024
Hi Anghel, thank you for your 5 star rating for Safestore Colchester. I am pleased that you had a positive experience with us and we appreciate you taking the time to rate us. Thanks, Kevin
★★★★★ 5/5
Googleexcellent service
Philip · 10 June 2021 · Safestore Limited Colchester
Agent replied · 11 June 2024
Thank you for your recent feedback on our Safestore in Colchester. I am pleased to hear you are happy with the service you have received so far, I do hope this continues. Please do not hesitate to contact a member of our friendly team in the store if there is anything they can help with. Kind Regards Robert. Safestore Support Team
★★★★★ 5/5
GoogleHelpful staff
Paul · 10 June 2021 · Safestore Limited Colchester
Agent replied · 11 June 2024
Thank you for your recent feedback on our Safestore in Colchester. I am pleased to hear you are happy with the service you have received so far, I do hope this continues. Please do not hesitate to contact a member of our friendly team in the store if there is anything they can help with. Kind Regards Robert. Safestore Support Team
★★★★★ 5/5
GoogleExcellent service!
Madddie · 10 June 2021 · Safestore Limited Colchester
Agent replied · 11 June 2024
Hi Madddie, thank you so much for the amazing review!
★★★★★ 5/5
GoogleSupportive Staff !!!
AIKAM · 10 June 2021 · Safestore Limited Colchester
Agent replied · 11 June 2024
Thank you for taking a moment to share your experience at Safestore Colchester. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.
★★★★★ 4/5
GoogleDoes a great job
Hayley · 10 June 2021 · Safestore Limited Colchester
Agent replied · 11 June 2024
Hi Rob, thank you for your review. Please let the store team at Safestore Colchester know if we can improved our service to you. Robert, Safestore
★★★★★ 4/5
GoogleCould do with longer opening hours
John · 10 June 2021 · Safestore Limited Colchester
Agent replied · 11 June 2024
Thank you for your score review for the Colchester store. We usually do operate a late night on Thursdays but sadly we have temporarily removed this due to the impact of COVID. We do have some ground floor 24 hour access units at that store. Please contact the store team and they will be happy to help if able. Kind Regards. Robert
★★★★★ 5/5
Google👍 …
Irinel · 10 June 2021 · Safestore Limited Colchester
Agent replied · 11 June 2024
Thank you for the top marks for our store in Colchester. We appreciate you taking the time to rate us. Kind Regards, Robert. Safestore Support Team
★★★★★ 5/5
GoogleExcellent service and smooth administration
Mick · 10 June 2021 · Safestore Limited Colchester
Agent replied · 11 June 2024
Thank you for your recent feedback on our Safestore in Colchester. I am pleased to hear you are happy with the service you have received so far also the facilities, I do hope this continues. Please do not hesitate to contact a member of our friendly team in the store if there is anything they can help with. Kind Regards Robert. Safestore
★★★★★ 5/5
GoogleNice staff 👍 good service …
Michael · 10 June 2021 · Safestore Limited Colchester
Agent replied · 11 June 2024
Thank you for your recent feedback on our Safestore in Colchester. I am pleased to hear you are happy with the service you have received so far, I do hope this continues. Please do not hesitate to contact a member of our friendly team in the store if there is anything they can help with. Kind Regards Robert. Safestore Support Team
★★★★★ 5/5
GoogleVery helpful and informative
Access is very easy
Duncan · 10 June 2021 · Safestore Limited Colchester
Agent replied · 11 June 2024
Hi Duncan, thank you so much for this wonderful review! We appreciate all of the kind words.
★★★★★ 2/5
GoogleExpensive and no where near as secure or nice as storage mart.
Donna · 10 June 2021 · Safestore Limited Colchester
Agent replied · 11 June 2024
Thank you for your valuable feedback. We’re very sorry that your experience was less than ideal, and we hope you'll give us the chance to make this right. Please reach out to the store to discuss this issue with our team.
★★★★★ 5/5
GoogleFriendly. Informative. Accessible. Reasonable cost.
Natalie · 10 June 2021 · Safestore Limited Colchester
Agent replied · 11 June 2024
Thank you for your recent feedback on our Safestore in Colchester. I am pleased to hear you are happy with the service you have received so far, I do hope this continues. Please do not hesitate to contact a member of our friendly team in the store if there is anything they can help with. Kind Regards Robert. Safestore Support Team
★★★★★ 5/5
GoogleGreat service ,very helpful ......thanks
Kirstin · 10 June 2021 · Safestore Limited Colchester
Agent replied · 11 June 2024
Thank you for posting your positive review. Our team here at Safestore Colchester is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon
★★★★★ 5/5
GoogleVery helpful and all staff and very friendly
Hannah · 10 June 2021 · Safestore Limited Colchester
Agent replied · 11 June 2024
Thank you for your recent feedback on our Safestore in Colchester. I am pleased to hear you are happy with the service you have received so far also the facilities, I do hope this continues. Please do not hesitate to contact a member of our friendly team in the store if there is anything they can help with. Kind Regards Robert. Safestore
★★★★★ 5/5
GoogleThe staff at this depot always very helpful and friendly
Brian · 10 June 2021 · Safestore Limited Colchester
Agent replied · 11 June 2024
Hi Brian, thank you so much for this wonderful review! We appreciate all of the kind words.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
