★★★★★ 5/5
GoogleVery accommodating. It was easy to organise and coordinate storing items with them.
India · 15 July 2023 · Safestore Limited Edinburgh
Agent replied · 11 June 2024
Hi India! Thanks so much for taking the time to leave a 5-star review of our Safestore Self Storage Edinburgh Fort Kinnaird location. We're thrilled to hear that you found us very accommodating and that it was easy to organize and coordinate storing your items with us. We always strive to provide a smooth and hassle-free experience for our customers, so it's great to know we hit the mark for you. We appreciate your kind words and hope to see you again in the future. Take care!
★★★★★ 5/5
GoogleStaff were friendly and helpful. Any questions are answered promptly and in depth. Would recommend
Vikki · 15 July 2023 · Safestore Limited Edinburgh
Agent replied · 11 June 2024
Hey Vikki! Thanks a million for taking the time to leave us such a kind review. We're thrilled to hear that our staff at Safestore Self Storage Edinburgh Fort Kinnaird were friendly and helpful. It's fantastic to know that any questions you had were answered promptly and in detail. We really appreciate your recommendation and we're here for you whenever you need us. Take care and stay awesome!
★★★★★ 1/5
GoogleThe customer service when we arrived was very welcoming and kind.
But today when I went to return my access fob the manager Andy Beckett was quite aggressive and rude, he refused to give me a letter stating the termination of the contract.
I mean you sign a contract to use the property and when you are leave you would expect a proof say that you have left. He said very irratated that I am the first person to ask for a confirmation of termination.
When I insisted he threw a piece of paper without logo on the table in front of me where he had written that I had given it back. I asked for an official paper but he said we don't have this. And that this is not their policy.
I then said that I would like an email because that comes from the company email he blew hot air like why is she complaining and bothering me.
He eventually sent an email, but I was really disappointed int he service I got.
Bake · 15 July 2023 · Safestore Limited Edinburgh
Agent replied · 11 June 2024
Dear Bake 2Bond,
Thank you for taking the time to write a review about your experience at Safestore Self Storage Edinburgh Fort Kinnaird. We sincerely apologize for any negative encounter you had with our manager, Andy Beckett. I understand you have received a call from the Store Manager Kasia in regards to this matter. We strive to provide exceptional customer service, and we are sorry for any disappointment caused. We appreciate your feedback and will use it to improve our services.
Thank you again for your review.
Best regards,
Safestore Self Storage
★★★★★ 5/5
GoogleSo handy to have this facility near where we live. My wife and I rented some storage space while our house was being renovated. Easily accessed seven days a week and very helpful staff, especially when the lift was out of action for 10days. Would certainly use again.
Ronnie · 15 July 2023 · Safestore Limited Edinburgh
Agent replied · 11 June 2024
Hey Ronnie! Thanks so much for leaving us a 5-star review! We're thrilled to hear that our Safestore Self Storage Edinburgh Fort Kinnaird location was so handy for you and your wife during your house renovation. We understand how important accessibility is when it comes to self storage, and we're glad it was easy for you to access your storage space seven days a week. We apologize for the inconvenience caused by the lift being out of action for 10 days, but we're really glad our staff was able to help you out during that time. We appreciate your support and we'd be more than happy to help you again in the future. Take care!
★★★★★ 5/5
GoogleEveryone who I have dealt with at this company have been really nice and polite, extremely helpful and nothing has been too much trouble. Gordon at Fortkinnard today sorted everything out when he realised (just by looking at the size of the van on camera!) that the storage space wouldn’t be big enough (he was right) and within minutes sorted me out a larger space with absolutely no fuss at all. Would definitely use and recommend this company. Thanks.
Verity · 15 July 2023 · Safestore Limited Edinburgh
Agent replied · 11 June 2024
Hey Verity! Thanks so much for the glowing review! We're stoked to hear that our team at Safestore Self Storage Edinburgh Fort Kinnaird went above and beyond to assist you. Gordon sounds like a real gem, doesn't he? It's awesome that he quickly realized your van wouldn't fit in the storage space and effortlessly sorted you out with a bigger one. We're thrilled to have earned your recommendation, and we'll always be here to help if you ever need us again. Thanks a bunch!
★★★★★ 5/5
GoogleGreat service from Chris and the team. Price is competitive. Site is easily accessible from city bypass. Storage site is secured (I was given a fob to enter the gate). Assess is not 24 hours but long enough for my needs. You need your own lock for your locker or you can but one from the office.
Hwang · 15 July 2023 · Safestore Limited Edinburgh
Agent replied · 11 June 2024
Hey Hwang Yang Saw!
Thanks for leaving us such a fantastic 5-star review! We're so glad to hear that you had a great experience with Chris and our team at Safestore Self Storage Edinburgh Fort Kinnaird. We always strive to provide excellent service and competitive prices to our customers. It's also great to know that you found our site easily accessible from the city bypass and that you felt secure with the gate access system using the fob.
While we don't offer 24-hour access, we make sure our opening hours are long enough to meet your needs. And, yes, you can bring your own lock for your locker or purchase one from our office.
Thanks again for taking the time to share your positive experience, Hwang Yang Saw! We really appreciate it. If you have any more questions or need further assistance, feel free to reach out to us. We're always here to help!
★★★★★ 5/5
GoogleRating only, no written review.
Grace · 15 July 2023 · Safestore Limited Colchester
Agent replied · 11 June 2024
Hi Grace, thank you for leaving a 5 star review of Safestore Colchester! Best wishes, Robert
★★★★★ 4/5
GoogleRating only, no written review.
Chris · 15 July 2023 · Safestore Limited Colchester
Agent replied · 11 June 2024
Thank you Chris for your 4 star rating. Please let the store team at Safestore Colchester know how we can improve our service for you. Best wishes, Robert
★★★★★ 4/5
GoogleGreat storage. Various types of rooms for house moving or long term. Very cool inside and was not affected by the 33 degree temperature a day ago.
Ian · 15 July 2023 · Safestore Limited Colchester
Agent replied · 11 June 2024
Hi Ian, thank you for rating Safestore Colchester. If there is anything we can do to take your rating to a 5, please do let us know. Thanks, Robert
★★★★★ 5/5
GoogleNathan was very helpful and was not at all pushy. He didn’t mind when I.change the size of unit.
Jennifer · 15 July 2023 · Safestore Limited Bolton
Agent replied · 11 June 2024
Hi Jennifer, thank you for your 5-star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and were happy with the customer service you received at the store, in particular from Nathan who you found very helpful. We appreciate you taking the time to rate us, thanks. Laura, Safestore.
★★★★★ 5/5
GoogleRating only, no written review.
Zjax · 12 June 2023 · Safestore Limited Swanley
Agent replied · 11 June 2024
Hi Zjax, thank you for your 5 star rating for Safestore Swanley. I am pleased that you had a positive experience with us and we appreciate you taking the time to rate us. Thanks, Chris
★★★★★ 5/5
GoogleRating only, no written review.
Anthony · 12 June 2023 · Safestore Limited Swanley
Agent replied · 11 June 2024
Hi Anthony, thanks for the top rating for our self storage facility at Swanley. Thanks for choosing Safestore. Kind regards, Chris
★★★★★ 4/5
GoogleRating only, no written review.
Michal · 12 June 2023 · Safestore Limited Swanley
Agent replied · 11 June 2024
Hi Michal, thank you for rating Safestore Swanley. If there is anything we can do to take your rating to a 5, please do let us know. Thanks, Chris
★★★★★ 5/5
GoogleGood
Nikolay · 12 June 2023 · Safestore Limited Swanley
Agent replied · 11 June 2024
Thank you Nikolay for leaving a great review score for Safestore Swanley. We really do appreciate it. Enjoy your stay with us!
★★★★★ 5/5
GoogleVery easy to deal with
Adam · 12 June 2023 · Safestore Limited Swanley
Agent replied · 11 June 2024
Hi Adam, thank you for leaving a 5 star review of Safestore Swanley Best wishes, Daryll
★★★★★ 5/5
GoogleVery helpful, a positive experience.
Stuart · 12 June 2023 · Safestore Limited Swanley
Agent replied · 11 June 2024
Dear Stuart,
Thank you for taking the time to share your feedback with us. I'm delighted that you had a good experience using Safestore at Swanley. Kind regards, David.
★★★★★ 5/5
GoogleGreat place friendly staff
Paul · 12 June 2023 · Safestore Limited Swanley
Agent replied · 11 June 2024
Thanks for the top rating Paul - glad to hear you were happy with the service you received.
★★★★★ 5/5
GoogleVery helpful and nice staff
Christine · 12 June 2023 · Safestore Limited Swanley
Agent replied · 11 June 2024
Dear Christine, Thank you for your 5 Star review for our Safestore Centre in Swanley. I will pass on your score to the store team. Thank you for taking the time to provide feedback and for choosing Safestore for your storage needs.
★★★★★ 5/5
GoogleWould highly recommend for convenience and customer service
Ben · 12 June 2023 · Safestore Limited Swanley
Agent replied · 11 June 2024
Thanks Ben for taking the time to leave Safestore Swanley a 5 star rating. Enjoy your stay!
★★★★★ 5/5
GoogleShown around the excellent facilities and given a comprehensive
Quotation
Tina · 12 June 2023 · Safestore Limited Swanley
Agent replied · 11 June 2024
Thanks Tina for taking the time to leave Safestore Swanley a 5 star rating. Enjoy your stay!
★★★★★ 5/5
GoogleGreat service, very very helpful and friendly
Estelle · 12 June 2023 · Safestore Limited Swanley
Agent replied · 11 June 2024
Hi Estelle, thank you for leaving a 5 star review of Safestore Swanley Best wishes, Daryll
★★★★★ 5/5
GoogleThe staff are helpful and the unit was convenient for short term use.
Luke · 12 June 2023 · Safestore Limited Swanley
Agent replied · 11 June 2024
Dear Luke, Thank you for your 5 Star review for our Safestore Centre in Swanley. I will pass on your score to the store team. Thank you for taking the time to provide feedback and for choosing Safestore for your storage needs.
★★★★★ 5/5
GoogleAmazing customer service from David. Highly recommended
Chloe · 12 June 2023 · Safestore Limited Swanley
Agent replied · 11 June 2024
Dear Chloe, Thank you for your 5 Star review for our Safestore Centre in Swanley. I will pass on your score to the store team. Thank you for taking the time to provide feedback and for choosing Safestore for your storage needs.
★★★★★ 5/5
GoogleGreat and personable service from Darren and His team.
Danielle · 12 June 2023 · Safestore Limited Swanley
Agent replied · 11 June 2024
Dear Danielle, Thank you for your 5 Star review for our Safestore Centre in Swanley. I will pass on your score to the store team. Thank you for taking the time to provide feedback and for choosing Safestore for your storage needs.
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