★★★★★ 5/5
GoogleHad a big unit for months during a house sale / move, no issues, place was always secure, plenty of parking and friendly staff. Good experience. :)
Ross · 14 August 2023 · Safestore Limited Edinburgh
Agent replied · 11 June 2024
Hey Ross! Thanks so much for taking the time to leave us a 5-star review for our Safestore Self Storage Edinburgh Fort Kinnaird location. We're thrilled to hear that you had a good experience with us and that our big unit was perfect for your house sale/move. It's excellent to know that you found our place secure, with plenty of parking and friendly staff. We appreciate your kind words and we're here to help if you ever need storage again in the future. Take care! 😊
★★★★★ 1/5
GoogleShoddy, negligent, hard to use and expensive. Do not use! Lift broke down and they did not tell us, said they could not email because of data protection but they could bill us by email fine. Customer handling is pushy and complacent. They did hire porters but quadrupled the work. Goods lift does not allow people in, making use extra work. Stairwell frequently had water on it, very dangerous, prob breach of licence. Loading car park steep slope so trolleys want to escape down the hill, tarmac in bad repair so tipping risk. Lights in storage go out within a minute so you cannot see to find things or rearrange. Shoddy, negligent and hard to use and expensive. Go elsewhere!
John · 14 August 2023 · Safestore Limited Edinburgh
Agent replied · 11 June 2024
Dear John,
Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your time at our Edinburgh Fort Kinnaird location. We appreciate your comments and will take them into consideration to improve our services. We're sorry for any difficulties you encountered with the lift, customer handling, and the overall usability of our facility. We strive to provide a safe and convenient storage experience for all our customers and regret that we fell short in this instance. We value your opinion and invite you to contact our customer service team to discuss your concerns further. Thank you for bringing these issues to our attention.
Best regards,
Safestore Self Storage Edinburgh Fort Kinnaird
★★★★★ 5/5
GoogleMassive thank you to Nick and Joe who are absolutely amazing
Anja · 14 August 2023 · Safestore Limited Colchester
Agent replied · 11 June 2024
Hi Anja, thank you for your 5 star rating for Safestore Colchester. I am pleased that you had a positive experience with us and we appreciate you taking the time to rate us. Thanks, Robert
★★★★★ 5/5
GoogleGreat place. Staff is so helpful.
Sagarkumar · 14 August 2023 · Safestore Limited Colchester
Agent replied · 11 June 2024
Hi Sagarkumar, thank you for your 5 star rating for Safestore Colchester. I am pleased that you had a positive experience with us and we appreciate you taking the time to rate us. Thanks, Robert
★★★★★ 5/5
GoogleFantastic service. Staff always supportive
Kajal · 14 August 2023 · Safestore Limited Colchester
Agent replied · 11 June 2024
Hi Kajal, thank you for your 5 star rating for Safestore Colchester. I am pleased that you had a positive experience with us and we appreciate you taking the time to rate us. Thanks, Robert
★★★★★ 5/5
GoogleEasy way to store, great set up, would definitely recommend
Andrea · 14 August 2023 · Safestore Limited Colchester
Agent replied · 11 June 2024
Thank you Andrea for the top marks for our store in Colchester. We appreciate you taking the time to rate us. Kind regards, Robert
★★★★★ 5/5
GoogleVery easy move in and very friendly staff. Cheaper then a lot of the other options in the area and has flexible contracts!
Savannah · 14 August 2023 · Safestore Limited Colchester
Agent replied · 11 June 2024
Hi Savannah, thank you for your 5 star rating for Safestore Colchester. I am pleased that you had a positive experience with us and we appreciate you taking the time to rate us. Thanks, Robert
★★★★★ 5/5
GoogleManaged to get storage which was exactly what I needed if not a little more but for a minimal price! Jo was incredibly knowledgeable and saves us so much money :)
Georgia · 14 August 2023 · Safestore Limited Colchester
Agent replied · 11 June 2024
Hi Georgia, thank you for your 5 star rating for Safestore Colchester. I am pleased that you had a positive experience with us and we appreciate you taking the time to rate us. Thanks, Robert
★★★★★ 5/5
GoogleFrom my first phone call enquiry to arriving at the storage unit with our lorry, all the staff were amazing. Very friendly and helpful
Jo · 14 August 2023 · Safestore Limited Colchester
Agent replied · 11 June 2024
Hi Jo, thank you for your 5 star rating for Safestore Colchester. I am pleased that you had a positive experience with us and we appreciate you taking the time to rate us. Thanks, Robert
★★★★★ 5/5
GoogleSuch a smooth and straight forward process. Jo is absolutely amazing and so helpful, sorted out a storage unit for us at short notice. Jo and Debbie always have smiles on their faces and always so helpful. Highly recommended
Graham · 14 August 2023 · Safestore Limited Colchester
Agent replied · 11 June 2024
Thank you Graham for the top marks for our store in Colchester. We appreciate you taking the time to rate us. Kind regards, Robert
★★★★★ 5/5
GoogleGreat service in my time there. Wonderful staff 🙌 …
Mrs · 14 August 2023 · Safestore Limited Bolton
Agent replied · 11 June 2024
Hi Mrs Aslam, thank you for your 5-star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and were happy with the customer service you received from the store team who you found helpful. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
★★★★★ 5/5
GoogleStephen is always helpful. Very satisfied with the service offered.
Uzoma · 14 August 2023 · Safestore Limited Bolton
Agent replied · 11 June 2024
Hi Uzoma, thank you for your 5-star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and were happy with the customer service you received, in particular from Stephen who you found helpful. We appreciate you taking the time to rate us, thanks. Laura, Safestore.
★★★★★ 5/5
GoogleI was very happy with the space I could get and the costumer service were amazing thank you highly recommended
Jowhara · 14 August 2023 · Safestore Limited Bolton
Agent replied · 11 June 2024
Hi Jowhara, thank you for your 5-star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and were happy with the customer service you received from the store team. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
★★★★★ 5/5
GoogleThe staff was very friendly and was very easy to set up everything also the delivery services it helps so much and save a lot of time.
Laurentiu · 14 August 2023 · Safestore Limited Bolton
Agent replied · 11 June 2024
Hi Tarziu, thank you for your 5-star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and were happy with the customer service you received from the store team who you found friendly. We appreciate you taking the time to rate us, thanks. Laura, Safestore.
★★★★★ 5/5
GoogleExcellent service at all times. The storage space facilitated my recent house move at a reasonable cost. To be highly recommended.
Richard · 14 August 2023 · Safestore Limited Bolton
Agent replied · 11 June 2024
Hi Richard, thank you for your 5-star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and were happy with the customer service you received at the store. Thank you for recommending Safestore, we appreciate you taking the time to rate us, thanks. Laura, Safestore.
★★★★★ 5/5
GoogleTop customer care from Ellie and Jay at Safe store swanley branch, you just don’t get customer service like that anymore.
Tyler · 17 July 2023 · Safestore Limited Swanley
Agent replied · 11 June 2024
Dear Tyler, Thank you for your 5 Star review for our Safestore Centre in Swanley. I will pass on your score to the store team. Thank you for taking the time to provide feedback and for choosing Safestore for your storage needs.
★★★★★ 5/5
GoogleGood service, plain and factual terms, easy to deal with.
Jay, is friendly, humourous and efficient. Darren, was/is efficient, easy to speak to, good humoured. Both gave excellent customer service.
John · 17 July 2023 · Safestore Limited Swanley
Agent replied · 11 June 2024
Dear John, Thank you for your 5 Star review for our Safestore Centre in Swanley. I will pass on your score to the store team. Thank you for taking the time to provide feedback and for choosing Safestore for your storage needs.
★★★★★ 3/5
GoogleFantastic to begin with, generally clean place to store things.
My only problems were cobwebs all over my belongings when i visited.
And the price of my container just kept rising to a point where i couldnt afford it any more, so i have found somewhere cheaper.
Rebecca · 17 July 2023 · Safestore Limited Bournemouth
Agent replied · 11 June 2024
Thank you for taking your time to leave your review regarding your experience of our Poole facility. Sadly, we are unable to clean cobwebs that may form inside your unit but we always keep dusters handy if you ever wanted to spring clean.
★★★★★ 5/5
GoogleRating only, no written review.
Alan · 17 July 2023 · Safestore Limited Hapton
Agent replied · 11 June 2024
Thank you Alan for posting your positive review. Our team here at Safestore Burnley is committed to providing high-quality customer service, so we're thrilled to hear that we made a good impression on you. Barbara
★★★★★ 5/5
GoogleThey sell storage
Lee · 17 July 2023 · Safestore Limited Hapton
Agent replied · 11 June 2024
Thank you for taking the time to leave a 5* review for Safestore in Burnley. Kind regards, Barbara.
★★★★★ 5/5
GoogleVery good company well organised lovely reliable friendly staff
David · 17 July 2023 · Safestore Limited Hapton
Agent replied · 11 June 2024
Hi David, thank you for your 5 star rating for our Safestore in Burnley. I am pleased that you had a great experience with us. We appreciate you taking the time to rate us. Kind regards, Barbara.
★★★★★ 5/5
GoogleCouldn’t recommend this place enough. Everything was straightforward, throughly explained and sorted with no stress. Perfect.
JB · 17 July 2023 · Safestore Limited Hapton
Agent replied · 11 June 2024
Thank you for your 5* review for Safestore Burnley. I am pleased to hear that you found our services to be straightforward and stress free and that you would recommend us. Thank you for choosing Safestore for your Self Storage needs. Kind Regards, Barbara
★★★★★ 5/5
GoogleOnce again received a top class service from Mike and the team at Burnley, helpful and courteous all the time , and great rates for storage,
Thanks all of you .
Edward Thomas
Edward · 17 July 2023 · Safestore Limited Hapton
Agent replied · 11 June 2024
Hi Edward, thank you for the 5 star rating and feedback for our Safestore in Burnley. I am pleased to hear that you received fantastic customer support from Mike and the team as they all pride themselves on their high level of customer service. I will be sure to pass your feedback on to the store. Kind regards, Barbara.
★★★★★ 4/5
GoogleHad to wait for ages to be sorted.
Vincenzo · 15 July 2023 · Safestore Limited Edinburgh
Agent replied · 11 June 2024
Hey Vincenzo! Thanks so much for taking the time to write a review about your experience at our Safestore Self Storage Edinburgh Fort Kinnaird location. We really appreciate your feedback.
We're sorry to hear that you had to wait for ages to be sorted. We understand that waiting can be frustrating, and we apologize for any inconvenience caused.
We always strive to provide excellent customer service, so your feedback is important to us. We'll make sure to address this issue with our team to ensure that we can improve our waiting times in the future.
If you have any other concerns or questions, please don't hesitate to reach out. Thanks again for your review, Vincenzo! We hope to see you again soon.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
