Trusted Agent profile
★★★★★
1,959 reviews across 6 offices and 2 platforms
Safestore Limited has six offices, in Colchester, Bournemouth, Edinburgh, Swanley, Hapton and Bolton. Together they have 1,959 reviews on two platforms, rated 4.8 out of 5 overall.
Safestore Limited's six offices, most reviewed first. Each has its own page.
Showing 1,958 reviews on Google only. Show every review
5/5
GoogleAlways efficient and happy. A credit to the company.
Thank you for your positive review! We’re delighted to hear that you found our service to be always efficient and our team to be happy. Your kind words are a credit to our efforts. We look forward to serving you again in the future.
5/5
GoogleDropped in at the Poole (Wallisdown Rd) store to send a DHL parcel, Cecilia and George in reception were extremely helpful and polite, and made sure my parcel got sent off properly. Thanks for your friendly help both, your customer service is spot on.
Dropped in at the Poole (Wallisdown Rd) store to send a DHL parcel, Cecilia and George in reception were extremely helpful and polite, and made sure my parcel got sent off properly. Thanks for your friendly help both, your customer service is spot on.
5/5
GoogleRating only, no written review.
Thank you kirsty for the top marks for our store in Bolton North. We appreciate you taking the time to rate us. Kind regards, Laura
1/5
GoogleWouldn't use again, made a block booking of 4 weeks, only really needed 7 to 10 days. Paid for the full 4 weeks. No problem's. But then when I went to hand back the fob told I need to give 2 weeks notice for a block booking of 4 weeks. My notice is the fact I booked and paid for the 4 weeks I wanted at the beginning. And started several times I didn't even need the full 4 weeks it was just the minimum booking I could make. So apparently they sign you up to an ongoing contract and set up direct debits despite you making a booking for the time you need. Avoid if possible, it a bait and switch style company that prays on being vague.
5/5
Googleabsolutely amazing place, as i am only 20 i have never had experience with needing a storage unit or anything like it, was unsure what I'd need and for when, staff were amazing over the phone, knew exactly what I'd need without even seeing them in person, when I got there again, amazing staff, so friendly and made the process so easy for me, by far best place to go, would never look anywhere else now, overall amazing experience and one of the easiest things I've ever had to do
Hi Lauren, Thank you for the 5-star rating and feedback . I am pleased you have had a positive experience. It's great to hear the team at Bolton North supported you so well. Thank you for the great comments the guys instore will be delighted to read them. Thanks again, John, Safestore
5/5
GoogleRating only, no written review.
Thank you Mike for posting your positive review. Our team here at Safestore Swanley is committed to providing high-quality customer service, so we're thrilled to hear that we made a good impression on you. Chris
5/5
GoogleGreat staff!!! Easy to get to with access throughout the week/weekend. Toilet is available as well.
Thank you for your kind words and review left for our Poole store. Always important to have a toilet!!
5/5
GoogleStore assistant George at the Poole branch was very helpful and polite, always greets you with a smile 🙂 …
Thank you for your kind words, especially regarding George as being relatively new to the business, this will give him a nice confidence boost, so thank you.
5/5
GoogleCecilia and Peter were excellent, great customer service , amazing price. I would strongly recommend this place
They are a great team in our Poole store and also good to hear that you received great customer service, an amazing price and that you would recommend Poole as well.
5/5
GoogleDoing this review on behalf of my sister Caitlin Hodges. She just wanted to say thank you to Cecilia and George yesterday for both their help and brilliant customer service.
Thank you for your wonderful review! We are thrilled to hear about your positive experience with Cecilia and George at Safestore. Your kind words about their help and brilliant customer service are greatly appreciated. We strive to provide a service that not only meets, but exceeds customer expectations. It’s fantastic to hear that Cecilia and George were able to assist you so effectively. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day.
5/5
GoogleMy late brother had some personal items stored at Safestore which I needed to sort, relocate and dispose of when he passed away. Pete and everyone at Poole were exceptionally friendly and helpful at this difficult time, for which I am most grateful. Thank you!
We are so sorry for you loss and pleased to hear Pete and his team at Poole looked after your needs during this time. Thank you for your kind words regarding our Poole team and we are so sorry for your loss.
5/5
GoogleMike and the team at Burnley Safestore are great! I’ve stored with them for several years now and always been very happy with the unit and the customer service provided. Highly recommend.
Hi Louise, Thank you for your 5-star rating and feedback . The team in Burnley strive to provide 5 star service so they will be delighted to read your comments. Thank you for your continued custom, it is truly appreciated! John , Safestore
5/5
GoogleFriendly and helpful staff, easy access to units and clean storage units and building. I liked the extra security with the power gates to get into (and out of) the car park.
Hi Joan! Thanks for the great review! We're glad to hear that you found our staff friendly and helpful, and that you appreciate the extra security measures we have in place. We hope to see you again soon at Safestore Self Storage Edinburgh Fort Kinnaird!
5/5
GoogleJo was really helpful and helped me out of a sticky problem with another rogue storage company
Hi Michael, thank you for your 5 star rating for Safestore Colchester. I am pleased that you had a positive experience with us and we appreciate you taking the time to rate us. Thanks, Robert
5/5
GoogleSafestore at Poole is well kept, clean and tidy. Many different sizes of units, just the size you need. There is plenty of parking and access for large and small vehicles all effortless. All is helped along by the wonderful staff who are very helpful and fun.
Thank you for your fantastic review! We are thrilled to hear about your positive experience at our Safestore location in Poole. Your kind words about our facility being well kept, clean, and tidy are greatly appreciated. We strive to provide a variety of unit sizes to meet the diverse needs of our customers, and it’s wonderful to hear that you found just the size you needed. We’re delighted to know that you found our parking and access for both large and small vehicles to be effortless. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. Lastly, your compliments about our wonderful staff being very helpful and fun are greatly appreciated. We believe that a friendly and enjoyable service makes all the difference, and we’re thrilled that our team could provide that for you. Thank you once again for choosing Safestore and for taking the time to share your experience. We look forward to serving you again in the future.
5/5
GoogleRating only, no written review.
Thank you Mhaame’s for posting your positive review. Our team here at Safestore Swanley is committed to providing high-quality customer service, so we're thrilled to hear that we made a good impression on you. Chris
5/5
GoogleRating only, no written review.
Hi Pam, thanks for the top rating for our self storage facility at Poole. Thanks for choosing Safestore. Kind regards, Gary
5/5
GoogleVery helpful and so far very satisfactory.
So pleased to hear that you found our staff helpful and you were very satisfied with the service provided.
5/5
GoogleSuper helpful staff who always go above and beyond to get you a good deal.
They do love to keep their customers happy with the best deals around for storage and certainly sounds like they achieved this with you, so thank you kindly for leaving your review for the team there.
5/5
GoogleA very friendly and helpful service. I would definitely highly recommend them.
So pleased to hear that you have a friendly and helpful service from our team at Poole. Thank you for taking time out to leave your review and rating for them.
5/5
GoogleVery friendly helpful staff. Nothing was too much trouble. Given the opportunity to view several different units before making my choice. Highly recommend.
We are so pleased to hear that you found he staff both friendly and helpful and that nothing was too much trouble either. Great that you got to view different units before making the best choice. Thank you for taking time to leave your review for us.
5/5
GoogleThe person who attended us was very nice, helped us with everything we needed and she explained everything very well to us!
Hi Marina, thanks so much for sharing your experience! We're thrilled to hear that our team member at Safestore Self Storage Edinburgh Fort Kinnaird was able to help you out and make your visit a great one. If you need anything else, just let us know, take care Paul.
5/5
GoogleHave always stored my belongings with safe store fort kinnaird, even for a student their pricing is reasonable. Would highly recommend and very friendly staff to help out at any time.
Hi Ciara Michelle! Thanks so much for the great review! We're glad to hear that you've had a positive experience with our Fort Kinnaird location. We appreciate your recommendation and look forward to helping you out anytime, take care Paul
5/5
GoogleI have great customer service. This was my first time using safe storage. The manager of the fort kinnaird branch has been absolutely amazing and extremely helpful and accommodating during this stressful period of moving house. Due to my experience I would certainly use this branch again and will be high recommending friends and family. The manager is really doing a fantastic job and hope this is noticed.
Hey Jordan! Thanks so much for the awesome review! We're thrilled to hear that you had a great experience with our manager, Kasia at our Fort Kinnaird branch. We're glad we could make your moving period a little less stressful. We look forward to having you back and appreciate you recommending us to your friends and family. Our manager, Kasia will be so happy to hear your kind words. Take care Paul.
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Colchester has the most, with 512 reviews rated 4.9 out of 5, followed by Bournemouth with 327.
The six Safestore Limited offices, by town:
