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5/5
GoogleExcellent and straightforward experience from start of hire to finish, and great value for money. Staff very friendly, professional and helpful too. Will definitely use Safestore again.
James Β· 22 September 2024 Β· Safestore Limited Edinburgh
Agent replied Β· 22 October 2024
Thanks, James! So glad to hear you had a smooth experience and found great value with us. Our team appreciates the shoutout, and we canβt wait to see you again, take care Paul
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5/5
GoogleWe were extremely happy with the professional service and price we received from Jamie Saggers at Safe store self Store in Fort Kinnaird , who answered all our questions.regarding our storage of our household furniture etc required once we relocate here . His full approach and friendly manner put us at ease . We were able to view the storage lockers before we made our commitment which we changed to the larger storage units . In selling extra goods they had a well stocked and attractive shelfβs with items we may require during our move which entised us to buy . We shall definitely be recommending your company to our friends as the storage units are well maintained and clean to a high standards and having to use the toilet this to was found in a hygienic state.
Lorraine Β· 22 September 2024 Β· Safestore Limited Edinburgh
Agent replied Β· 22 October 2024
Thanks so much, Lorraine! We're thrilled to hear you had a great experience with Jamie at our Fort Kinnaird location. It's awesome that you found everything clean and well-maintained. We really appreciate your recommendation and wish you all the best with your move, take care Paul
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5/5
GoogleQuick , efficient and friendly service
Charlie Β· 22 September 2024 Β· Safestore Limited Bolton
Agent replied Β· 22 October 2024
Dear Charlie,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you found our service quick, efficient, and friendly. Our team works hard to provide the best experience possible, and it's always rewarding to receive such positive feedback.
Regards
Christina, Safestore.
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5/5
GoogleSian was so lovely and made the experience seamless
Olatomi Β· 22 September 2024 Β· Safestore Limited Bolton
Agent replied Β· 22 October 2024
Hi Olatomi, thank you for posting your 5-star & positive review. Our team here at Safestore Bolton North is committed to providing high-quality customer service, and weβre thrilled to hear that Sian made a good impression on you. If you require anything further please contact reception, regards, Christina, Safestore.
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5/5
GoogleGreat friendly staff. Clean facilities.
Matt Β· 22 September 2024 Β· Safestore Limited Bolton
Agent replied Β· 22 October 2024
Hi Matt, thank you for a great review & your 5 Stars! Our team at Bolton North pride themselves on offering a clean and tidy facility to ensure your goods are collected in the same condition that you left them, regards Christina, Safestore.
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5/5
GoogleAll great and smooth can't wait to store
Steven Β· 22 September 2024 Β· Safestore Limited Bolton
Agent replied Β· 22 October 2024
Hi Steven, thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Bolton North. If you require any further assistance please contact the reception team, regards Christina, Safestore.
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5/5
GoogleThe place was really good, nice and clean. All our items were safe
Franck Β· 22 September 2024 Β· Safestore Limited Bolton
Agent replied Β· 22 October 2024
Hi Franck, thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Safestore Preston. If you require any further assistance please contact reception, regards, Christina, Safestore.
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5/5
GoogleThe storage unit is extremely secure and the staff was very engaging and helpful as well as friendly . Especially Nathan he helped out a lot with the information I needed about the storage unit as well as a decent price .
Haseeb Β· 22 September 2024 Β· Safestore Limited Bolton
Agent replied Β· 22 October 2024
Hi Haseeb, thank you for posting your positive review. Our team here at Bolton North is committed to providing high-quality customer service, and weβre thrilled to hear that Nathan made a good impression on you. If you require any further assistance please contact reception, regards, Christina, Safestore.
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5/5
GoogleI've had a fantastic experience with Safestore Bolton!
The staff are super helpful and always go above and beyond to accommodate my needs. It's a very safe and secure place to do business.
Highly recommended! π #SafestoreBolton #ExcellentService #PeaceOfMind
INSANE Β· 22 September 2024 Β· Safestore Limited Bolton
Agent replied Β· 22 October 2024
Hi thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Safestore Bolton North. If you require any further assistance please can reception, regards, Christina, Safestore.
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5/5
GoogleRating only, no written review.
Dona Β· 22 September 2024 Β· Safestore Limited Bournemouth
Agent replied Β· 22 October 2024
Thank you Dona for leaving a great review score for Safestore Poole. We really do appreciate it. Enjoy your stay with us!
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5/5
GoogleRating only, no written review.
Victoria Β· 22 September 2024 Β· Safestore Limited Bournemouth
Agent replied Β· 22 October 2024
Hi Victoria, thank you for your 5 star rating for Safestore Poole. I am pleased that you had a positive experience with us and we appreciate you taking the time to rate us. Thanks, Gary
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5/5
GoogleVery professional and helpful from start to finish.
Krystyna Β· 22 September 2024 Β· Safestore Limited Bournemouth
Agent replied Β· 22 October 2024
Dear Krystyna,
Thank you so much for your wonderful review! We're thrilled to hear that you found our service professional and helpful throughout your experience. Your feedback is greatly appreciated and motivates our team to continue providing top-notch service. If you ever need storage again, we would be delighted to assist you.
Best regards,
The Safestore Team
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5/5
GoogleFantastic customer service. Leo was super helpful.
Laura Β· 22 September 2024 Β· Safestore Limited Bournemouth
Agent replied Β· 22 October 2024
Thanks, Laura! So glad to hear Leo helped you out. We really appreciate your kind words!
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5/5
GoogleHuge thank you to Cecilia, Leo and Tyler for all you expertise and help. Great experience!
Donna Β· 22 September 2024 Β· Safestore Limited Bournemouth
Agent replied Β· 11 June 2024
So pleased to hear you had a great experience at our Poole store and Cecilia looked after you. Thank you for leaving your kind words and 5 stars.
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5/5
GoogleSafe store Poole were very helpful when trying to sort out the storage that we needed
Lisa Β· 22 September 2024 Β· Safestore Limited Bournemouth
Agent replied Β· 22 October 2024
Thanks, Lisa! So glad to hear that our Poole team was helpful with your storage needs. We really appreciate your feedback!
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5/5
GoogleA very good store, clean and well laid out. Polite helpful staff too.
Vic Β· 22 September 2024 Β· Safestore Limited Bournemouth
Agent replied Β· 22 October 2024
Thanks, Vic! We're so glad you had a great experience at our store. Cleanliness and friendly staff are super important to us. We appreciate your feedback!
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5/5
GoogleExcellent service and accommodated my needs extremely well. Polite helpful staff
Pauline Β· 22 September 2024 Β· Safestore Limited Bournemouth
Agent replied Β· 22 October 2024
Thanks, Pauline! We're so glad to hear you had a great experience with our team. Your kind words mean a lot!
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5/5
GoogleThe service was brilliant .At short notice George organised our house removal to be stored. Very pleasant and helpful staff. Thank you.
M Β· 22 September 2024 Β· Safestore Limited Bournemouth
Agent replied Β· 22 October 2024
Thanks for the awesome feedback, M Afshari! We're so glad George could help with your house removal and that our team made your experience pleasant. We appreciate you taking the time to share!
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5/5
GoogleHad a very good experience, Tyler was very helpful. talked me through all the ins and outs. felt very cared for. would give 10 stars if i could.
Joshua Β· 22 September 2024 Β· Safestore Limited Bournemouth
Agent replied Β· 22 October 2024
Thanks, Joshua! So glad to hear you had a great experience and that Tyler was there to help. We appreciate your kind words and wish we could give you those extra stars too! π β¦
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2/5
GoogleInitially a very good deal as I signed up for a full yearβs storage but six months into the second year the cost has shot up 50% - itβs like they know theyβve got you and they can charge what they want. Itβs a shame because the facility is very good, but the rise in cost is not acceptable.
Paul Β· 22 September 2024 Β· Safestore Limited Bournemouth
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1/5
GoogleThey literally are so greedy thereβs no such thing as reserving a unit you have to pay outright. They will call you two days before youβre going to move your stuff in , when you βreservedβ it three months before, to tell you that you donβt have anything reserved and they will offer you a bigger storage unit for twice as much money ( which you donβt have as youβre a student in the midst of the cost of living crisis) and they finally get you the storage unit you wanted in the first place and pay everything upfront for a month that you need it for and they will call you again two days before moving your stuff out and they will tell you you havenβt paid the whole thing upfront and they want more money from you, so please donβt go with them. They gave me a panic every time the contacted me.
Hawa Β· 22 September 2024 Β· Safestore Limited Bournemouth
Agent replied Β· 22 October 2024
Thank you for your review. After speaking to the store I can see you placed a reservation back in May which does not secure the room, just the price for the size of room you enquired for. At the time you needed the space, that size was not available so the store quoted you for the next available size, which during the busiest period of storage it meant the prices had risen. After much hard work, the store did manage to find the size you initially enquired for and gave you the room at the original price you were quoted. Sometimes the right size will just become available as people move in and out at any time. From your account it did look like you were due to move out just after your invoice finished and the new one had started, but as a gensture of goodwill, the store actually credited the amount you should have paid. All invoices are paid upfront and because of the inital unit not being available, they felt it would be better for you if they raised a credit against any physical days of storage that were still owed.
Hopefully this gives you a better understand of things as the store really did go out of their way to help you. Please feel free to reach out to the store manager for any clarification regarding your account and hopefully your kind understanding and credit on your account which was already done, would help you give at least an extra star or two on your review.
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5/5
GoogleUsed this company twice for student storage and been very happy both times. Good prices, easy to sign up, and even easier to end. Whole process is very slick and made moving less stressful. Staff are kind and units are clean.
Carrie Β· 22 September 2024 Β· Safestore Limited Bournemouth
Agent replied Β· 22 October 2024
Thanks, Carrie! So glad to hear you had a great experience with us for student storage. We aim for a smooth process, and itβs awesome that our team and clean units helped make moving less stressful for you. We appreciate your feedback!
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5/5
GoogleAbsolutely amazing service, so helpful and friendly. Would highly recommend using this storage facility.
Laura Β· 12 September 2024 Β· Safestore Limited Colchester
Agent replied Β· 11 December 2024
Thank you Moo for the top marks for our store in Colchester. We appreciate you taking the time to rate us. Kind regards, Robert
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5/5
GoogleJamie @Fort Self Storage! Fantastic service couldnβt be anymore helpful and accommodating. Made the whole experience really simple and stress free. Brilliant service thank you!
A Β· 25 August 2024 Β· Safestore Limited Edinburgh
Agent replied Β· 22 January 2025
Thanks so much, Simon! We're thrilled to hear that Jamie provided fantastic service and made everything easy for you. Your kind words mean a lot, take care Paul.
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