Trusted Agent profile

Safestore Limited estate agents in Colchester, Bournemouth, Edinburgh and 3 more

4.8

★★★★★ Excellent

1,959 reviews across 6 offices and 2 platforms

Safestore Limited has six offices, in Colchester, Bournemouth, Edinburgh, Swanley, Hapton and Bolton. Together they have 1,959 reviews on two platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,958

Reviews on Google

All 6 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 6 offices

Our offices

Safestore Limited's six offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,958 reviews on Google only. Show every review

5/5

Google

Jo, couldn’t be more helpful! 5 stars! Brilliant service and helped us with everything along the way, first time using storage and would be back if we need it!

Tom · 27 November 2024 · Safestore Limited Colchester

Agent replied · 11 December 2024

Hi Tom, Thank you so much for your glowing review! We're thrilled to hear that Jo provided you with brilliant service and made your first experience with storage a positive one. We appreciate your kind words and look forward to assisting you again if you ever need storage in the future. Best regards, The Safestore Team

5/5

Google

My first time using a storage service. The staff are exceptional. Friendly, helpful, flexible, just perfect service. Just what I needed during a stressful house moving experience. I'm both impressed and extremely grateful,

Stuart · 27 November 2024 · Safestore Limited Colchester

Agent replied · 11 December 2024

Dear Stuart, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your first time using a storage service was a positive one, especially during the stressful time of moving house. Our team strives to provide exceptional service, and it's wonderful to know that their friendliness, helpfulness, and flexibility made a difference for you. Your kind words and gratitude mean a lot to us. If you ever need storage services again in the future, we'll be here to help. Best regards, The Safestore Team

5/5

Google

Had a great experience at Safestore Newcraighall with all the employees! Gordon in particular was super helpful and kind. I will be using this store again in the future if I need to. Thank you very much!

Zandile · 27 November 2024 · Safestore Limited Edinburgh

Agent replied · 11 December 2024

Dear Zandile, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at our Newcraighall location. It's fantastic to know that Gordon and the rest of our team were able to assist you so effectively. We look forward to welcoming you back whenever you need storage in the future. Best regards, The Safestore Team

5/5

Google

Very impressive service from both staff at local Fort Kinnaird branch as well as staff over the phone at call centres when setting up the storage agreement. Wouldn't go anywhere else in future. Very happy with service and competitive pricing.

Mark · 27 November 2024 · Safestore Limited Edinburgh

Agent replied · 11 December 2024

Hi Mark, Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with both our Fort Kinnaird branch staff and our call centre team. It's fantastic to know that our service and competitive pricing met your expectations. We look forward to continuing to serve you in the future. Best regards, The Safestore Team

5/5

Google

Amazing service from this team. I relocated back to UK from NZ after 12 years away and they took delivery of everything for me and placed it safely into my storage unit. They were professional and great value. Communication from the team was superb, thanks Zach, Tyler and Jayden to namebut a few of the team. I felt their customer service was genuine and personalised. I would recommend them whol heartedly. Thanks guys, you were absolute heroes for me, dealing with it all in my absence, much appreciated.

Ian · 25 November 2024 · Safestore Limited Bournemouth

Agent replied · 9 December 2024

Hi Ian, Thank you so much for your wonderful review! We're thrilled to hear that our team could assist you smoothly during your relocation back to the UK. It's great to know that Zach, Tyler, Jayden, and the rest of the team provided you with professional and personalized service. Your kind words and wholehearted recommendation mean a lot to us. We’re glad we could make the process easier for you and ensure everything was safely placed in your storage unit. If you need anything else in the future, don’t hesitate to reach out. Thanks again for your appreciation! Best regards, The Safestore Team

5/5

Google

Rating only, no written review.

Find · 24 November 2024 · Safestore Limited Swanley

Agent replied · 8 December 2024

Dear Find out More, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. If there's anything specific you enjoyed or any feedback you'd like to share, we'd love to hear it. Your satisfaction is our top priority, and we look forward to serving you again in the future. Best regards, The Safestore Self Storage Team

5/5

Google

Absolutely fantastic staff very helpful

Sam · 24 November 2024 · Safestore Limited Bolton

Agent replied · 8 December 2024

Hi Sam, Thank you so much for your kind words! We're thrilled to hear that you found our staff to be very helpful. Providing excellent service is our top priority, and it's always rewarding to receive such positive feedback. If you ever need anything in the future, don't hesitate to reach out. Best regards, Christina, Safestore Team

5/5

Google

Rating only, no written review.

Will · 22 November 2024 · Safestore Limited Bournemouth

Agent replied · 22 December 2024

Dear Will, Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with Safestore Self Storage. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. If you ever need storage solutions in the future, we would be more than happy to assist you again. Best regards, The Safestore Team

5/5

Google

Just popped into the Hampton branch and let me tell you Mike is an absolute legend didn’t even take 5 min and was so easy he picked the right box for me talked me through the stages of the whole process and I was on my way couldn’t have been any better or any easier thanks Mike definitely will be coming again x

Zafran · 22 November 2024 · Safestore Limited Hapton

Agent replied · 23 November 2024

Hi Zafran, Thank you so much for sharing your fantastic experience at our Hampton branch! We're thrilled to hear that Mike was able to assist you so efficiently and make the process smooth and easy. Your kind words about his service mean a lot to us. We look forward to welcoming you back in the future! Best regards, Christina, Safestore Team

5/5

Google

Brilliant team at Colchester Safestore - couldn’t have been more helpful

Fiona · 20 November 2024 · Safestore Limited Colchester

Agent replied · 11 December 2024

Hi Fiona, Thank you so much for your kind words and for taking the time to leave such a positive review! We're thrilled to hear that our team at Colchester Safestore was able to assist you effectively. Your feedback is greatly appreciated and will be shared with the team. If you ever need storage services again, we look forward to welcoming you back. Best regards, The Safestore Team

5/5

Google

Very helpful and friendly service from Jo and Debbie! Thanks!

Adam · 20 November 2024 · Safestore Limited Colchester

Agent replied · 11 December 2024

Dear Adam, Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that Jo and Debbie provided you with helpful and friendly service. Your feedback is greatly appreciated and will be shared with the team. If you ever need assistance in the future, don't hesitate to reach out. Thanks again! Best regards, The Safestore Team

5/5

Google

Debbie and Jo a wonderful, extremely helpful. Highly recommended

Jonathan · 20 November 2024 · Safestore Limited Colchester

Agent replied · 11 December 2024

Dear Jonathan, Thank you so much for your kind words and for taking the time to leave such a positive review! We're thrilled to hear that Debbie and Jo were able to assist you and make your experience with us a great one. Your recommendation means a lot to us. If you ever need anything in the future, please don't hesitate to reach out. Best regards, The Safestore Team

5/5

Google

Great service and Debbie is always helpful and polite!

Richard · 20 November 2024 · Safestore Limited Colchester

Agent replied · 11 June 2024

Thank you Richard for posting your positive review. Our team here at Safestore Colchester is committed to providing high-quality customer service, so we're thrilled to hear that we made a good impression on you. Robert

5/5

Google

Full Moon brings out the best in the staff. Always a pleasure!!!

Jose · 20 November 2024 · Safestore Limited Colchester

Agent replied · 11 December 2024

Hi Jose, Thank you so much for your wonderful review! We're thrilled to hear that you always have a pleasant experience with our staff. It's great to know that our team is able to provide you with excellent service. We look forward to continuing to meet your storage needs. Best regards, The Safestore Team

5/5

Google

Jo and Debbie are always cheerful and helpful. A credit to safestore

John · 20 November 2024 · Safestore Limited Colchester

Agent replied · 11 December 2024

Hi John, Thank you so much for your kind words! We're thrilled to hear that Jo and Debbie have made such a positive impression on you. They truly are valuable members of our team, and your feedback will certainly make their day. If you ever need anything else, don't hesitate to reach out. Best regards, The Safestore Team

5/5

Google

Nick, Jo and Debbie are the fantastic 3! Always a pleasure

Itoro · 20 November 2024 · Safestore Limited Colchester

Agent replied · 11 June 2024

Hi Itoro, Thank you so much for your wonderful review! We're thrilled to hear that Nick, Jo, and Debbie have made your experience with us so enjoyable. They truly are fantastic, and we're lucky to have them on our team. If you ever need anything, don't hesitate to reach out. Best regards, The Safestore Team

5/5

Google

Jo and nick were absolutely brilliant, they were so helpful. Amazing experience

Vlogs · 20 November 2024 · Safestore Limited Colchester

Agent replied · 11 December 2024

Dear vlogs and more, Thank you so much for your wonderful review! We're thrilled to hear that Jo and Nick provided you with such excellent service. It's fantastic to know that you had an amazing experience with us. We truly appreciate your kind words and look forward to assisting you again in the future. Best regards, The Safestore Team

5/5

Google

My storage unit is through the company I work for, so often I visit other colleagues units across the south east, I have yet to find a more helpful & friendly team as Debbie, Jo & Nick at Colchester.

Graham · 20 November 2024 · Safestore Limited Colchester

Agent replied · 11 December 2024

Dear Graham, Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that Debbie, Jo, and Nick at our Colchester location have provided you with such helpful and friendly service. Your positive feedback is greatly appreciated and will certainly be shared with the team. We look forward to continuing to meet your storage needs and those of your colleagues. Best regards, The Safestore Team

5/5

Google

amazing service. Nick is an absolute asset to that company, fantastic guy, super upfront. Thank you so much!

Naveena · 20 November 2024 · Safestore Limited Colchester

Agent replied · 11 December 2024

Dear Naveena, Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience with our service. Nick truly is an asset to our team, and we're delighted to know he made such a positive impression on you. Your kind words and recognition mean a lot to us. If you ever need any further assistance, please don't hesitate to reach out. Best regards, The Safestore Team

5/5

Google

Amazing service. If you need to drop off some of your belongings in a safe place for a while, this is the place to go. The staff is both friendly and very helpful. And collecting your things (even when later than expected) is hassle free.

Wellington · 20 November 2024 · Safestore Limited Colchester

Agent replied · 11 December 2024

Dear Wellington Winston Achu, Thank you so much for your wonderful review! We're thrilled to hear that you found our service amazing and that our staff was both friendly and helpful. It's great to know that you had a hassle-free experience collecting your belongings, even when it was later than expected. We truly appreciate your kind words and your recommendation. If you ever need storage again, we'd be delighted to assist you. Best regards, The Safestore Team

5/5

Google

The Staff At Both Safestore Self Storage being Fort Kinnaird (Jamie & Kasia) and Leith (Alison & Hannah) From Initial Enquiry To Sign Up Gave Professional, Helpful Customer Service. Would Highly Recommend *****

Derek · 20 November 2024 · Safestore Limited Edinburgh

Agent replied · 22 November 2024

Hi Derek, Thank you so much for your glowing review! We're thrilled to hear that Jamie, Kasia, Alison, and Hannah provided you with professional and helpful customer service from your initial enquiry to sign-up. Your recommendation means a lot to us, and we're delighted to know you had a positive experience at both our Fort Kinnaird and Leith locations. Best regards, The Safestore Team

5/5

Google

Very helpful and fast processing my parcel for DHL

Iain · 20 November 2024 · Safestore Limited Edinburgh

Agent replied · 11 December 2024

Dear Iain, Thank you for taking the time to leave such a positive review! We're delighted to hear that you found our service helpful and efficient when processing your parcel for DHL. Your feedback is greatly appreciated and encourages us to continue providing excellent service. All the best, The Safestore Team

5/5

Google

Fantastic - great customer service - always happy to help. Very responsible - use often. Rachael

Rachael · 20 November 2024 · Safestore Limited Edinburgh

Agent replied · 11 December 2024

Hi Rachael, Thank you so much for your kind words and for taking the time to leave such a positive review! We're thrilled to hear that you've had great experiences with our customer service and that you find our team always happy to help. Your continued trust and frequent use of our services mean a lot to us. We look forward to assisting you again in the future! All the best, The Safestore Team

5/5

Google

Rating only, no written review.

Ben · 20 November 2024 · Safestore Limited Hapton

Agent replied · 23 November 2024

Dear Ben, Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with Safestore Self Storage. Your feedback is greatly appreciated. If you require any further help please contact the reception team. Kind regards, Christina, Safestore Team

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Questions about Safestore Limited

Which Safestore Limited office has the most reviews?

Colchester has the most, with 512 reviews rated 4.9 out of 5, followed by Bournemouth with 327.

Where are the Safestore Limited offices?

The six Safestore Limited offices, by town:

  • Bolton: Egyptian Street Bolton, BL1 2HS
  • Bournemouth: 518 Wallisdown Road, Bournemouth, BH11 8PT
  • Colchester: 572 Ipswich Road, Colchester, CO4 9HB
  • Edinburgh: 62-66 Newcraighall Road, Edinburgh, EH15 3HS
  • Hapton: 4 Boran Court, Hapton, BB11 5TH
  • Swanley: London Road, Southern Cross, Swanley, BR8 8EE

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