Trusted Agent profile
★★★★★
1,959 reviews across 6 offices and 2 platforms
Safestore Limited has six offices, in Colchester, Bournemouth, Edinburgh, Swanley, Hapton and Bolton. Together they have 1,959 reviews on two platforms, rated 4.8 out of 5 overall.
Safestore Limited's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery helpful and patient. Thank you very much Nick and Olly
Thank you, John, for your wonderful feedback! We're delighted to hear that Nick and Olly were able to assist you so well. We appreciate your kind words and look forward to serving you again in the future.
1/5
GoogleWe needed storage for a month whilst waiting to move house. Amongst other sites we visited the Swanley Safestore site. Immediately put off, a young man wearing a bobble hat with no Safestore identification. We went elsewhere.
Thank you, Sara, for sharing your experience with us. We strive to maintain a professional environment and appreciate your feedback, which helps us improve. If there's anything further you'd like to discuss, please feel free to let us know.
5/5
Googlemark really was the king of storage and helped massively
Thank you, Kie, for your wonderful feedback! We're thrilled to hear that Mark was able to provide such excellent assistance. We appreciate your support and look forward to serving you again in the future.
5/5
GoogleSuper friendly, super efficient! Thank you Linda
5/5
GoogleRating only, no written review.
Thanks Ronnie Miskiewicz for taking the time to share your 5* rating for Safestore Self Storage. Please don't hesitate to contact the team in reception if there is anything else you need.
5/5
GoogleAwesome customer service. Always respectful and helpful. Mike will go out of his way to help you in anyway possible. Easy to get to just of the motorway well maintained units.
5/5
GoogleWas very helpful thank you
5/5
GoogleAmazing service
5/5
GoogleReally helpful team, all very smooth! Thank you 😊 …
4/5
GoogleStaff always friendly no problem accessing storage
5/5
GoogleAlways first class service here
Thank you, Merle, for your wonderful feedback! We're delighted to hear that you consistently receive first-class service at Safestore Self Storage. We look forward to continuing to meet your storage needs.
5/5
GoogleFantastic, calm and safe space. Nick and Jo were very welcoming and couldn't help enough. From helping with the price to a nice milky tea. I could not recommend more!
Thank you, Lydia, for your wonderful review! We're delighted to hear that Nick and Jo made your experience fantastic with their welcoming service and a nice cup of tea. Your recommendation means a lot to us, and we're thrilled to know you felt calm and safe at our facility.
5/5
GoogleVery friendly and helpful staff, always happy to help. Premises is kept to a high standard of cleanliness, definitely recommended.
Thank you, Shaun, for your wonderful feedback! We're delighted to hear that our team and facilities have met your expectations. Your recommendation means a lot to us.
5/5
GoogleWonderful store and wonderful staff was in and out within 20 min
Thank you, Kevin, for your fantastic review! We're delighted to hear that you had such a positive experience with our staff and found the process quick and efficient. We look forward to welcoming you back in the future.
5/5
GoogleBlair and Jackie are fabulous - so so helpful!
5/5
GoogleGreat experience I will use again x
5/5
GoogleNick was a really helpful guy
Thank you, Phil, for your kind words! We're delighted to hear that Nick was able to assist you so well. We appreciate your feedback and look forward to serving you again in the future.
5/5
GoogleSuperb service from Jackie at the DHL drop off point at Fort Kinnaird. She went above and beyond helping me today and the service is always excellent. I keep returning here to post my DHL items. Highly recommended 5 stars Thank you 😃 …
5/5
GoogleHuge thanks to Rosie for her help and support in sorting storage space for me. She was absolutely excellent, polite,courteous and friendly and went above and beyond with options and quotes. Would highly recommend Rosie, Zachary and the Team at Safestore Self Storage Poole. Thank you. 🙏🤗 …
5/5
GoogleThe staff was lovely, she was very helpful and friendly.
Thank you, Asiel, for your wonderful feedback! We're delighted to hear that our staff made your experience pleasant and helpful. We look forward to assisting you again in the future.
5/5
GoogleGood clean storage. Easy access 💪👍 …
1/5
GoogleInvoicing and staff professionalism is an absolute joke. I gave over 28 days notice of me vacating my storage unit back in December, and they’ve invoiced me for the next month, and then added late payment fees when I refused to pay. This had gone to debt collectors and the team at Fort Kinnaird were not helpful at all, in fact, this matter had to be escalated to a regional manager from Glasgow who looked into, and sorted this situation for me, after explicitly being told by the fort kinnaird team that absolutely nothing could be done, when in fact it could. Absolutely shocking service and I do not recommend ever utilising this company for any storage needs. I have consistently had to chase up emails after being ignored for weeks at a time, and then receiving very passive-aggressive emails which were more condescending than helpful. After reading some other reviews, it appears this seems to be a common theme for Safestore, with people experiencing the exact same thing as I have. After four months of back and forth emails, I finally received a refund which I would never have got if I never challenged this issue.
We appreciate your feedback Kyle McCormick - please contact the store to share your feedback on your experience whilst storing with us. All feedback is welcome, particularly if there is some way we can improve. Many thanks, The Safestore Team
5/5
GoogleRating only, no written review.
Hi Daljit Bassi, thanks for the top rating for our self storage facility at Safestore Self Storage Poole. Thanks for choosing Safestore. Kind regards.
5/5
GoogleMark is very professional and helpful . I will use the service again
Thank you, Steve, for your wonderful feedback! We're delighted to hear that Mark was able to assist you so professionally and that you're planning to use our service again. We look forward to welcoming you back to Safestore Self Storage in the future!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
Colchester has the most, with 512 reviews rated 4.9 out of 5, followed by Bournemouth with 327.
The six Safestore Limited offices, by town:
