★★★★★ 1/5
GoogleUnless you can't find anywhere else, you should avoid this place. It may be ok if you just want a desk in an open area for a few hours but if you are a serious business, you should look elsewhere.
What works? The location. Excellent location, just next to Liverpool Street Station, lots of food places nearby, easy connections.
What doesn't work? Where to start...
- As others have mentioned, if the lifts are working it's a minor miracle. One was out of action for over 9 months, the other 2 would take it in turns to break down and often no lifts were working.
- Cleaning is a disgrace. The kitchen sinks are normally blocked, the bins are overflowing by the end of the day, the stairwells are filthy and stink of smoke because of the smokers at the fire escape
- The toilets - urinals frequently overflowing, toilet seats bizarrely seem to break quite often, and here again are often in a disgusting state
- Heating/cooling - no aircon for 5 weeks and counting in the peak of summer (room gets to 29 deg). Heating frequently broken in winter.
- Management. Seriously, they just aren't all that bothered. I have complained frequently about the above, and despite assurances from Dan, the manager that I would get an answer on these, I have heard absolutely nothing since 27 June (almost 2 months ago at the time of writing).
Incidentally, from the conversations I have with other tenants, they share very similar views. It's a pity, this place could be very pleasant. But it's let down by the team running it.
No doubt I'll get a response to this review, with a reference number, but the one James got resulted in nothing at all. But that ticket was closed as resolved.
Mike · 21 August 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 24 August 2024
Hi Mike Raath, thank you for taking the time to leave us feedback. We are so sorry to hear that you have had a less than positive experience with us. Please rest assured that your concerns were escalated to our global customer services and your centre team to provide further support. Your ticket reference number is C-1256937-Y0L3. Thanks.
★★★★★ 1/5
GoogleDisaster, avoid. Toilets dirty and broken, (pools of water on floor from urinal covered in black bin bag), lifts invariably broken, heating broken in winter, air conditioning broken in summer. Kitchen sink frequently blocked and filled with dirty disgusting foul water for days. In house Spaces team demoralised and non responsive. Cleaning not evident.
James · 17 August 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 24 August 2024
Hi James Winter, thank you for taking the time to leave us feedback. We are so sorry to hear that you have had a less than positive experience with us. Please rest assured that your concerns were escalated to our global customer services and your centre team to provide further support. Your ticket reference number is C-1230135-F1Q4. Thanks.
★★★★★ 2/5
GoogleHave one team here and really have to say the lift situation (they are continuously broken for weeks at a time) is a catastrophe, as well as the cleaning (very superficial).
Location and general facilities are actually decent, but these hygiene factors are just not making me excited at all about this office. With 5 different providers around 5 different countries, I at the moment sadly can not recommend the space.
Tobias · 10 August 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 24 August 2024
Hi Tobias, thank you for taking the time to leave a review. We're sorry to hear you feel this way and have shared your feedback internally. You can share more feedback by raising a ticket through the Help section of your online account. Thank you.
★★★★★ 5/5
GoogleAlways extremely helpful and professional.
Jason · 28 June 2024 · SAB Saint Andrews Bureau Ltd Royston
Agent replied · 21 June 2024
Your positive feedback is greatly appreciated. Thank you very much for taking the time to leave us a review.
★★★★★ 1/5
GoogleThere are 5 main lifts, for last 2 months 1 has been working only. Makes getting around super slow. Many of the electronic gates don't work with app. Whoever is in charge of maintenance needs a job change
Guy · 11 June 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 24 August 2024
Hi Guy. We’re sorry to hear of your dissatisfaction. We’d love to help but haven’t been able to identify your account based on the information you provided. Please contact your centre team so they can assist you. Alternatively, you may log a ticket through the Help section of your online account. Thank you.
★★★★★ 5/5
GoogleRating only, no written review.
Gab · 10 June 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 24 August 2024
Hi Gab Xavier, we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We hope to see you again soon!
★★★★★ 5/5
GoogleRating only, no written review.
Ajay · 7 June 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 24 August 2024
Hi Ajay Mahadeven, we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We hope to see you again soon!
★★★★★ 3/5
GoogleRating only, no written review.
Yaz · 12 May 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hi Yaz, many thanks for taking the time to leave us a review score. We would love to hear more about your experience with us. We hope you visit us again soon.
★★★★★ 1/5
GoogleLifts don't work, offices are not cleaned, you are treated like a criminal if you ask for a glass of water. This place is a scandal
Guillaume · 10 May 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hi Guillaume, thank you for taking the time to leave us feedback. We are so sorry to hear that you have had a less than positive experience with us. Please rest assured that your concerns were escalated to our global customer services and your centre team to provide further support. Your ticket reference number is C-886377-M6C9. Thanks.
★★★★★ 1/5
GoogleHad a viewing yesterday of a property through these people. The property was in a filthy state with apparently abandoned furniture and so this seems to be the correct way for SAB to show a property to a prospective tenant? I understand the …
Suzanne · 16 April 2024 · SAB Saint Andrews Bureau Ltd Cambridge
Agent replied · 16 April 2026
Thank you for your feedback, and we're very sorry to hear about your recent viewing experience. We agree that properties should be presented in a clean and respectful condition, and it's disappointing to hear that this was not the case. … More
★★★★★ 5/5
GoogleRating only, no written review.
Janine · 12 April 2024 · SAB Saint Andrews Bureau Ltd Cambridge
★★★★★ 1/5
GoogleEffectively told to look on Rightmove by a very obnoxious lady. No idea why they have an actual office nor why she has a job in a customer facing role
Mark · 25 March 2024 · SAB Saint Andrews Bureau Ltd Royston
★★★★★ 5/5
GoogleRating only, no written review.
Lloyd · 13 March 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hi lloyd Byles, we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We hope to see you again soon!
★★★★★ 1/5
GoogleRating only, no written review.
Dimitris · 26 February 2024 · SAB Saint Andrews Bureau Ltd Cambridge
★★★★★ 1/5
GoogleTHE WORST EXPERIENCE
I was a tenant with SAB for 2 years. They were incredibly incompetent, unhelpful, and arrogant. They do not even know basic housing regulations. Avoid at all costs!
Dominik · 26 February 2024 · SAB Saint Andrews Bureau Ltd Cambridge
★★★★★ 1/5
Googleif you like to freeze your balls all day, come here. otherwise, avoid at all costs.
Danny · 12 February 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hi Danny, thank you for taking the time to leave us feedback. We are so sorry to hear that you have had a less than positive experience with us. Please rest assured that your concerns were escalated to our global customer services and your centre team to provide further support. Your ticket reference number is C-348195-R7W7. Thanks.
★★★★★ 1/5
GoogleBring a portable sauna if you wanna cowork here. Their private offices are warm but if you book the shared space, prepare for an adventure to the South Pole
Stefan · 10 February 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 9 June 2024
Hi Stefan. We’re sorry to hear of your dissatisfaction. We’d love to help but haven’t been able to identify your account based on the information you provided. Please log a ticket through the Help section of your online account so we can assist. Thank you.
★★★★★ 5/5
GoogleRating only, no written review.
Ana · 13 January 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hi Ana Zdravkovic Babic , we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We hope to see you again soon!
★★★★★ 3/5
GoogleRating only, no written review.
Sami · 13 January 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hi Sami Majzoub, many thanks for taking the time to leave us a review score. We would love to hear more about your experience with us. We hope you visit us again soon.
★★★★★ 1/5
GoogleRating only, no written review.
Jake · 28 December 2023 · SAB Saint Andrews Bureau Ltd Cambridge
★★★★★ 1/5
GoogleThis agency reminds me of the hyenas; they are greedy and would bite off the last piece of you. They took 900 pounds from my deposit for clearing a 10 square feet garden. Unprofessional and unfriendly staff. Would not recommend!!!
Reed · 28 November 2023 · SAB Saint Andrews Bureau Ltd Cambridge
★★★★★ 1/5
GoogleShame you cannot put 0 stars as it would be a better reflection of the amount of effort they put in doing a good (or at least decent) job!
I believe if you're a landlord, they might be ok as they will allow you to do less than the bare minimum for your property and tenant. If you're a tenant though, be ready to be ignored, get important information late and be scammed out of hundreds when you leave - regardless of how much care you've given the property. Had to take it to the TDS to get some of my deposit back (which I did since I'm not an incompetent liar).
The quality of the agency is reflected in the quality of the properties they manage (poor) as no decent landlord would want to trust them with their goods! Never again ✌🏻
Charlotte · 28 November 2023 · SAB Saint Andrews Bureau Ltd Cambridge
★★★★★ 4/5
GoogleCourteous agents background checks a little lengthy but it was worthwhile.
Numez · 23 November 2023 · SAB Saint Andrews Bureau Ltd Cambridge
Agent replied · 22 November 2024
Your positive feedback is greatly appreciated. Thank you very much for taking the time to leave us a review.
★★★★★ 1/5
GoogleWorst experience ever with such agency. I wouldn’t recommend anyone to rent anything with such people. We rented a house, we had so many problems with one person, Antonio Berruezo, police was also involved at all times. Previously many tenants had to also leave because of this person. Agency didn’t do anything about it. They never took care of our safety or any good condition at all for us to be living in a ok place but just asking for rent at the end of each month. They just care about ripping you out. Worst experience of my entire life. Had to leave property two months in advance but still paying for it. They didn’t care but sending me emails all day asking for money. Such a disgrace.
Anónimo · 23 November 2023 · SAB Saint Andrews Bureau Ltd Cambridge
Agent replied · 22 November 2024
The agent is not party to the tenancy agreement however did everything possible to assist. The landlord also tried but it was extremely limited. Tenants on a jointed a severally liable tenancy agreement can best be described as a family, and it is not for a landlord or agent to get involved in a family dispute. The rental amount is one total sum and not set out in the tenancy agreement as individual amounts per person. The landlord therefore requested the full rent to be paid for each months the property was occupied. Advise was given where possible including which authorities to involved where appropriate.
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