Trusted Agent profile

SAB Saint Andrews Bureau Ltd estate agents in London, Cambridge, Royston and 1 more

3.9

★★★★★ Good

2,475 reviews across 4 offices and 3 platforms

SAB Saint Andrews Bureau Ltd has four offices, in London, Cambridge, Royston and Ware. Together they have 2,475 reviews on three platforms, rated 3.9 out of 5 overall.

Google logo

3.6 / 5

469

Reviews on Google

All 4 offices

Facebook logo

4.6 / 5

11

Reviews on Facebook

All 4 offices

Trustpilot logo

1,995

Reviews on Trustpilot

All 4 offices

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Our offices

SAB Saint Andrews Bureau Ltd's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 469 reviews on Google only. Show every review

2/5

Google

I believe it can depend on the agent that manages your tenancy. Unfortunately, I cannot say anything good about my experience with SAB. The agents were highly uninformed during the initial contract stages and my emails were never replied …

Olesya · 16 April 2025 · SAB Saint Andrews Bureau Ltd Cambridge

Agent replied · 24 August 2024

Whilst SAB were dealing with this property it was with clear instructions from the landlord in how to specifically manage matters. Maintenance issue for example had to be forwarded to the landlord to then deal with and therefore SAB had no … More

4/5

Google

As tenants, we liked the prompt and responsive team at SAB Cambridge. George was great leading up to tenancy agreement signing, and Lauren was amazing as property manager. Any issues were resolved quickly and effectively, and at the end of …

Mary · 16 April 2025 · SAB Saint Andrews Bureau Ltd Cambridge

Agent replied · 23 October 2024

We work hard to achieve great standards so thank you for taking the time to tell us we are getting things right.

1/5

Google

Extremely disappointing experience. We ended our co-working contract and returned all keys at the end of October 2024, yet we were still sent an incorrect invoice for November and December. Our deposit has not been refunded, even after multiple follow-ups. Their account service line is never reachable, and messages sent through their online system are completely ignored. No one takes responsibility, and the lack of communication is unacceptable. Don’t be fooled by the stylish location or fancy decor, the management is chaotic and unresponsive. We’re just glad we left early. Avoid this place if you expect transparency and basic professionalism.

Richard · 7 April 2025 · SAB Saint Andrews Bureau Ltd London

Agent replied · 26 April 2025

Hi Richard, we're sorry to hear about your experience. We’d love to help but haven’t been able to identify your account based on the information you provided. Please log a ticket through the Help section of your online account or email us at sandra.melody@iwgplc.com. Thank you.

1/5

Google

This company is absolutely terrible. the worst housing agencies ever. absolutely racist and disgusting housing representatives that don’t even do their job right. they’re pathetic and just take your money. i do not recommend ever living in one of their houses you will regret it.

Hairoinee · 24 March 2025 · SAB Saint Andrews Bureau Ltd Cambridge

4/5

Google

My company held a two day workshop here and we found it quite ok. Although, we had requested one room, they gave us two small ones so had to split up! All conveniences required for meetings and work are provided, except our rooms did not have any power points to charge our laptops. Washrooms are good, clean.

Aruna · 20 March 2025 · SAB Saint Andrews Bureau Ltd London

5/5

Google

Central place in London to meet clients

Johannes · 16 January 2025 · SAB Saint Andrews Bureau Ltd London

Agent replied · 23 January 2025

Hi Johannes, thank you for your 5-star review! We look forward to welcoming you again soon.

5/5

Google

Perfect office day out with your team, the staff are very lovely and the space definitely keeps the momentum for the working dsy

Leciel · 1 January 2025 · SAB Saint Andrews Bureau Ltd London

Agent replied · 8 January 2025

Hello leciel Bluee, thank you for the 5-star review, and we hope to see you again soon!

1/5

Google

Avoid at all costs - would rate as zero stars if possible. Spaces have continued to add late payment fees to our invoices despite providing us with incorrect bank details. They have refused to listen to us and have now blocked our account. Terribly unprofessional and awfully kept facilities (see previous comments about toilets, mice, showers etc).

Xander · 19 December 2024 · SAB Saint Andrews Bureau Ltd London

Agent replied · 25 December 2024

Hi Xander, thank you for sharing your concerns with us. We're so sorry to hear about your experience and the issues you've faced. Please rest assured that your concerns were escalated to our global customer services and your centre team to provide further support. Your ticket reference number is C-1687319-X5Y1. Thanks.

1/5

Google

Avoid this place at all cost. It may look OK at first glance, but we have had issues from day one. The toilets and showers are filthy, the team promises services that are not delivered (but charged), and the staff are always unable to assist. The management does not care whatsoever, and does not care at all about client care or reputation.

Philip · 19 December 2024 · SAB Saint Andrews Bureau Ltd London

Agent replied · 25 December 2024

Hi Philip, thank you for sharing your feedback with us. We're so sorry to hear about your experience. Please rest assured that your concerns were escalated to our global customer services and your centre team to provide further support. Your ticket reference number is C-1696936-G9F7. Thanks.

1/5

Google

We have been with Regus/Spaces for 5 years, to be fair the staff at reception are friendly and helpful. A woman walked into co-working and started screaming and shouting, saying we were sitting on the wrong desk while the whole office space was empty on a Friday! I later learned she is a "senior" manager. Her manners are shocking, I was wondering why so many firms moved out this year until i checked google review🤣. Clearly, she has no management skills, her behaviours are inviting firms to look for better alternatives! We have provisionally booked several day offices in the building for 2025, now looking at alternatives with other providers. Over the years, there are broken toilets, broken lifts, and a giant bike stored in co-working for nearly a year ...you name it...I don't recall anyone shouting at the staff at Spaces.

K · 18 December 2024 · SAB Saint Andrews Bureau Ltd London

Agent replied · 25 December 2024

Hello K K, thank you for sharing your experience with us and we're sorry to hear about the issues you've encountered. We’d love to help but haven’t been able to identify your account based on the information you provided. Please log a ticket through the Help section of your online account so we can assist. Thank you.

3/5

Google

OK for a working area but most desks didn't have power. There's also a problem if you dont have a key card as the double doors mean people can't hear you knocking. Also was impossible to get a hot drink after 4pm

Sean · 18 December 2024 · SAB Saint Andrews Bureau Ltd London

Agent replied · 25 December 2024

Hi Sean, thank you for sharing your feedback with us. We're sorry to hear about the issues you encountered. We’d love to help but haven’t been able to identify your account based on the information you provided. Please contact your centre team so they can assist you. Alternatively, you may log a ticket through the Help section of your online account. Thank you.

1/5

Google

-Mice run amok in the office -Toilets are never clean and are often out of loo roll -Drinking water filter tap does not filter out the limescale chunklets -2 of the 3 lifts have nearly been constantly out of action for the past year, meaning long waits to get to your office in the morning. -Colleague got violently sick from eating the sandwiches in the café downstairs -Often a lack of drinking water glasses available -Building poorly maintained with instances including a biohazard sewage leak causing a mass evacuation.

Matthew · 3 December 2024 · SAB Saint Andrews Bureau Ltd London

Agent replied · 8 December 2024

Hi Matthew Tovey, thank you for taking the time to leave us feedback. We are so sorry to hear that you have had a less than positive experience with us. Please rest assured that your concerns were escalated to our global customer services and your centre team to provide further support. Your ticket reference number is C-1638783-F7V3. Thanks.

1/5

Google

If I could rate it zero stars, I would. I am writing this review to warn any business considering to move in here, as we had the worst nightmare with IWG plc (the global office management group that also manages the notorious Regus) for the past eight years we stayed with them. This building used to be called Regus, but they probably had to change the name due to all the bad reputation they had. The way they run their business is truly appalling, and I hope no more business ends up having to deal with the numerous issues we had with them. To give you some examples of the issues that occurred, their toilets and elevators were almost always broken, some of our parcels with important documents and customer orders had been lost by them (we checked the cctv and confirmed that the reception had received it, but even with proof SPACES refused to take responsibility), power for the whole building went down multiple times, there were ongoing pest issues (potentially due to food businesses in the building), etc. I can go on and on. They also forced us to move our room due to their renovation which is fine itself, but they broke one of your big office shelves during the move and never compensated for it. We bought it for £800 and now need to buy a new one due to this. We moved out of this building finally last week, and I am currently waiting for them to get back to us in regards to this unsolved compensation. In the meantime, they emailed us informing us that they are going to charge us £644 for repainting the room where we stayed for only the past 12 months, on top of the standard restoration fee which is around £500. Obviously they are trying to get as much money as possible from us to make up for the loss of revenue. Their staff told us that 5 companies moved out at the same time as us, and you can imagine why. We have moved into a different serviced office recently, and are so so happy that we never have to deal with IWG anymore.

Kana · 3 December 2024 · SAB Saint Andrews Bureau Ltd London

Agent replied · 8 December 2024

Hi kana kunishige, thank you for taking the time to leave us feedback. We are so sorry to hear that you have had a less than positive experience with us. Please rest assured that your concerns were escalated to our global customer services and your centre team to provide further support. Your ticket reference number is C-1638818-B7C7. Thanks.

1/5

Google

Rating only, no written review.

M · 1 December 2024 · SAB Saint Andrews Bureau Ltd London

Agent replied · 8 December 2024

Hi M, thank you for taking the time to leave us a review score. To help us make improvements and ensure we always deliver great customer service, we would really appreciate hearing more about your experience with us so we can understand what went wrong on this occasion. We hope you visit us again soon.

1/5

Google

The rude agents will answer the phone and not disclose their name. I had mould prior to moving in. I have the holding fee, I don’t want to live in a mould infested flat, they have refuse to return my holding. Beware of Lauren Cash, they will tell you all kinds of excuse. Renter beware.

Beth · 13 November 2024 · SAB Saint Andrews Bureau Ltd Cambridge

Agent replied · 16 April 2026

We find this review misleading as the Holding Deposit was refunded in full. The property was vacant for a period and viewings were carried out. Some mould formed on the window reveal where the property was not being ventilated as windows … More

1/5

Google

Rating only, no written review.

MACITI · 20 October 2024 · SAB Saint Andrews Bureau Ltd London

Agent replied · 23 October 2024

Hi MACITI FUNK, thank you for taking the time to leave us a review score. To help us make improvements and ensure we always deliver great customer service, we would really appreciate hearing more about your experience with us so we can understand what went wrong on this occasion. We hope you visit us again soon.

1/5

Google

Rating only, no written review.

Kieran · 17 October 2024 · SAB Saint Andrews Bureau Ltd London

Agent replied · 23 October 2024

Hi Kieran, thank you for taking the time to leave us a review score. To help us make improvements and ensure we always deliver great customer service, we would really appreciate hearing more about your experience with us so we can understand what went wrong on this occasion. We hope you visit us again soon.

5/5

Google

Rating only, no written review.

Maciej · 16 October 2024 · SAB Saint Andrews Bureau Ltd London

Agent replied · 23 October 2024

Hi Maciej Lewandowski, we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We hope to see you again soon!

1/5

Google

Everything was good till the time we left. We made sure we left the house better than we found it. As a thank you they threatened us to take our money for "cleaning fee". They never raised the matter with the TDS and they were harassing us to give them money... No words for them...

Konstantina · 14 October 2024 · SAB Saint Andrews Bureau Ltd Cambridge

Agent replied · 16 April 2026

We appreciate you stating that everything was good throughout the tenancy. With regards to the end of tenancy checkout, some cleaning areas were highlighted, and we obtained a quote to have these attended to. When you raised your … More

1/5

Google

Rating only, no written review.

S · 23 September 2024 · SAB Saint Andrews Bureau Ltd London

Agent replied · 23 October 2024

Hi S N, thank you for taking the time to leave us a review score. To help us make improvements and ensure we always deliver great customer service, we would really appreciate hearing more about your experience with us so we can understand what went wrong on this occasion. We hope you visit us again soon.

5/5

Google

Rating only, no written review.

Robert · 23 September 2024 · SAB Saint Andrews Bureau Ltd London

Agent replied · 23 October 2024

Hi Robert Krawiel, we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We hope to see you again soon!

5/5

Google

I enjoyed working with SAB, especially with Lauren. All issues were solved in time and all processes were clear and well documented

Yevhen · 14 September 2024 · SAB Saint Andrews Bureau Ltd Cambridge

Agent replied · 23 October 2024

Thank you very much for taking your time to leave us a positive review. We really do appreciate it.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about SAB Saint Andrews Bureau Ltd

Which SAB Saint Andrews Bureau Ltd office has the most reviews?

London has the most, with 2,154 reviews rated 3.9 out of 5, followed by Cambridge with 311.

Where are the SAB Saint Andrews Bureau Ltd offices?

The four SAB Saint Andrews Bureau Ltd offices, by town:

  • Cambridge: 18 Mill Road, Cambridge, CB1 2AD
  • London: New Broad Street House, 35 New Broad Street, London, EC2M 1NH
  • Royston: Estates House, 4 Fish Hill, Royston, SG8 9JN
  • Ware: 19 Amwell End, Ware, SG12 9HP

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