Trusted Agent profile
★★★★★
2,471 reviews across 4 offices and 3 platforms
SAB Saint Andrews Bureau Ltd has four offices, in London, Cambridge, Royston and Ware. Together they have 2,471 reviews on three platforms, rated 3.9 out of 5 overall.
469
Reviews on Google
All 4 offices
11
Reviews on Facebook
All 4 offices
1,991
Reviews on Trustpilot
All 4 offices
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SAB Saint Andrews Bureau Ltd's four offices, most reviewed first. Each has its own page.
Showing 469 reviews on Google only. Show every review
4/5
GoogleWe rented a house off Mill Road for over 2 years through SAB. I don't agree with many other comments here - they were always helpful and professional, albeit the fee levied when we moved in and renewed our lease every 6 months was a bit more than many other agents charge. When it came to moving out they were happy for us to leave earlier than our lease expiry and carried out the necessary inspections and returned our deposit in very good time. Would certainly recommend.
5/5
GoogleWe've been renting with SAB for over a year now and have only positive things to say about them. Any issues with appliances or the flat, of which there have been very few, have been addressed quickly and efficiently to a high standard. The agency are always contactable by email for all matters and we feel like we are treated seriously, as well as with respect and politeness. The shared area inside and outside of our flat is always well kept and there has never been any issues. It makes renting in Cambridge a much more pleasant experience than it normally is! After some negative renting experiences with other rental companies, it's refreshing to find a letting agency that cares about and is attentive towards its tenants. I hope our landlord knows what a good job SAB are doing for their tenants.
1/5
GoogleEasier to sign for a job than to apply there. Not recommended for foreigners.
4/5
GoogleI have always found SAB efficient and responsive. The staff are skilled and friendly. I recommend them as without reservation.
4/5
GoogleA straight forward vetting process and I was in the property. We had very few issues with the property but when we did these were dealt with quickly and efficiently. I would happily use them again should I find myself in a similar situation.
1/5
GoogleTo sum up: after having me run around for a month trying to find new tenants, during which time the agency changed their tune several times, denied having recieved emails from me, claimed they had told me things which they hadn't, and did not give me sufficient notice, SAB are now moving me to a new property. Their initial plan had me giving back the keys to my current place two days before receiving the keys for the new place which they only corrected after I queried it. Over this month I had thought everything was settled at least three times, each time with SAB throwing another spanner in the works. I'm due to move tomorrow, and I just don't trust that it'll go smoothly any more. The agency as a whole seem to have a great deal of trouble with internal communication. I have spoken to several individuals during this process and each one seems to have no idea I've even spoken to the other. At this point, I hardly need to mention the fees- other reviews have adequately covered SAB's tendecy to bleed a tenant dry at every single opportunity.
Our Company policy is not to discuss individual cases but we can confirm that we take all complaints seriously and such complaints made formally to us are dealt with through our internal complaints procedures and if necessary through the third party professional bodies of which we are a member and therefore remain compliant with their regulations. We are confident that the great majority of clients dealing with us remain satisfied with our service such is their feedback. Sab's customer support
1/5
GoogleThe house was grimey when we moved in. They claimed they had it professionally cleaned yet there was cobwebs everywhere. It was the same for the other houses on the street. We had to demand new mattresses! They just flipped them over to hide stains from previous tenants. How unhygienic. Many of the staff have a terrible, unfriendly and stuck up attitude. Im hoping they give deposits back with no issues at least. Whats worst is the amount of money they get from our house alone and still cant afford to maintain things efficiently. The 4*+ reviews on here sound fake tbh, i know of quite a few people living with this agency with the similar issues.
Our Company policy is not to discuss individual cases but we can confirm that we take all complaints seriously and such complaints made formally to us are dealt with through our internal complaints procedures and if necessary through the third party professional bodies of which we are a member and therefore remain compliant with their regulations. We are confident that the great majority of clients dealing with us remain satisfied with our service such is their feedback. Sab's customer support
4/5
GoogleWhilst I have no experience of the letting side of this business, from personal experience I have only praise for the sales side. I only wish the Agents for our new purchase had been as helpful because they created so many problems that a short chain of 4 nearly collapsed. We were kept informed at all stages of the process, and although we have no plans to move again, we would definitely use them again should the need arise. Many thanks and well done SAB
1/5
GoogleAWFUL!! I have been in rental accommodation for over 14 years and SAB are by far the worst tenancy agency I have ever encountered. They are liars (poor ones at that) and will drain you of every penny they possibly can. Reception staff are rude, unprofessional and patronising. I can closely relate to the negative issues raised by the other google reviews as we have encountered many of the same problems when moving out of our last rented property. Aside from SABs deceitful paper work and poor communication by reception staff, they clearly only care about their wealthy property developer clientele. The only reason the business is still running is on the back of a thriving and competitive rental market in Cambridge. In most other cities/regions SAB wouldn't stand a chance and their dreadful service to tenants would not be tolerated or accepted. If you are you fortunate enough to read these reviews before letting with SAB I would strongly advise you to avoid them. For any landlords who read this I would ask you to demand more from your agency as surely it is in your best interest to have happy tenants in your properties. Good luck to anyone who has to deal with SAB, We never will again under any circumstance!
Our Company policy is not to discuss individual cases but we can confirm that we take all complaints seriously and such complaints made formally to us are dealt with through our internal complaints procedures and if necessary through the third party professional bodies of which we are a member and therefore remain compliant with their regulations. We are confident that the great majority of clients dealing with us remain satisfied with our service such is their feedback. Sab's customer support
5/5
GoogleMy family and I have been clients of Saint Andrews Bureau for over 15 years. They manage two residential properties for us in Cambridge. This has included refurbishment projects. I have always had the fullest confidence in their service - they are efficient and keep us fully informed at all times and they have found us excellent tenants. One of the reasons for using a property manager is to avoid the hassles of day to day property management - in this respect we've always been very impressed with how they've handled issues which arise from time to time- they are always very quickly on the case. Kane Astin and his colleagues provide an excellent service and they do this in a good humoured way at all times. I am pleased to recommend them without any hesitation.
4/5
GoogleI can't really comment on the bad experiences that the other reviewers here have had, but I have been a tenant in an S.A.B managed property for over 10 years and have not had any problems. Before this for several years they acted as agents for me when I rented out a property I owned in Cambridge and I had no problems during this time either. The property that I rent in Cambridge is managed by Claire who is always helpful and efficient. I have found it useful to have one property manager who I have been able to get to know. I understand that relationships between landlords and tenants can occasionally be a difficult one, but on the whole in my experience I don't think St Andrews bureau have done a bad job at all.
1/5
GoogleIf there was a 0 star rating, SAB would receive it. To further the other dreadful reviews that this agency has received, I'd just like to share the horrible experiences that my housemates and I have had from dealing with them. We moved in out of sheer desperation, I didn't manage to see the house before we moved in, but was assured that it was acceptable. (Admittedly that is my fault, not SAB's). They managed to squeeze nearly £1,500 out of us before we'd even set foot in the door and were not allowed to pick up any of our keys until that had been paid, leaving 1 of the tenants homeless with all of his belongings for two nights. The house was a complete state when I moved in, cracks in the walls everywhere, damp and mould and I found a pair of underwear in one of the drawers when I was unpacking my things. The lock on the front door was practically hanging off when we moved in and after countless phone calls, it took them four months to fix. The upstairs bathroom has flooded twice and the only time the landlord appears is when it is absolutely necessary for him. Of course, He blames any complaints we have to SAB are blamed on the landlord and vice-versa. They are ignorant, rude and I wholeheartedly urge you to avoid them at all costs. We're paying extortionate amounts for a house that is not up to scratch and I can do nothing but worry about what is going to happen to my deposit, as everything that has gone wrong (a broken light fixture that wasn't secured properly, a curtain rail that fell down due to it not being properly fitted etc.) has been blamed on us. Cambridge is an expensive place to live. Don't let these crooks make it worse for you.
Our Company policy is not to discuss individual cases but we can confirm that we take all complaints seriously and such complaints made formally to us are dealt with through our internal complaints procedures and if necessary through the third party professional bodies of which we are a member and therefore remain compliant with their regulations. We are confident that the great majority of clients dealing with us remain satisfied with our service such is their feedback. Sab's customer support
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London has the most, with 2,150 reviews rated 3.9 out of 5, followed by Cambridge with 311.
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