3/5
GoogleSab was not very helpful in the process of starting to rent the house, and afterwards they did not let me know when someone was coming into my apartment even if I asked them to let me know. Apart from that they are ok.
Trusted Agent profile
SAB Saint Andrews Bureau Ltd estate agents in London, Cambridge, Royston and 1 more
★★★★★
2,478 reviews across 4 offices and 3 platforms
SAB Saint Andrews Bureau Ltd has four offices, in London, Cambridge, Royston and Ware. Together they have 2,478 reviews on three platforms, rated 3.9 out of 5 overall.
469
Reviews on Google
All 4 offices
11
Reviews on Facebook
All 4 offices
1,998
Reviews on Trustpilot
All 4 offices
Our offices
SAB Saint Andrews Bureau Ltd's four offices, most reviewed first. Each has its own page.
- SAB Saint Andrews Bureau Ltd LondonNew Broad Street House, 35 New Broad Street, EC2M 1NH2,157 reviews · 233 on Google (3.7)76 in the last 90 days
- SAB Saint Andrews Bureau Ltd Cambridge18 Mill Road, CB1 2AD311 reviews · 227 on Google (3.5)8 in the last 90 days
- SAB Saint Andrews Bureau Ltd RoystonEstates House, 4 Fish Hill, SG8 9JN83 reviews · 9 on Google (3.2)8 in the last 90 days
- SAB Saint Andrews Bureau Ltd Ware19 Amwell End, Ware, SG12 9HP74 reviews · 0 on Google8 in the last 90 days
Reviews on Google
Showing 469 reviews on Google only. Show every review
Google5/5
GoogleSAB is brilliant! Very responsive to us. Whenever we email Kane or call in to the office, they are very helpful and responsive to our needs!Highly recommended!
1/5
GoogleSAB are the managing agents for our development. They consistently fail to deal with matters and increase their charges year on year. I wish I did not have to deal with them.
5/5
GoogleAs a first time tenant, I have always found SAB to be professional, efficient and helpful. I would recommend using them and would rent through them again.
Agent replied · 24 August 2024
We are always happy to help and strive for high standards of service so this is great to hear. Thank you.
5/5
GoogleVery quick to respond to problems with the property and highly communicative in general. We had no serious issues while renting a property from them for 3 years in the Cambridge area.
5/5
GoogleOur company, Pure Alarms Ltd provide maintenance for a number of properties and estates under SAB. They are always a pleasure to work with, straight to the point and excellent communication. Would highly recommend.
5/5
GoogleVery competent team and reliable agency. During four years as tenants we haven´t encountered any problem with them and they usually reply to our queries efficiently and in timely fashion.
1/5
GoogleRude mannerless and unfriendly male staff in the lettings department, who because of the high level of demands don’t respect and neglect their potential clients. Every time I’ve been in touch with them, it felt like they are doing me a favour to even speak to me (Apart from one friendly woman who once for my luck picked up the phone instead). No replies on emails whatsoever! Moreover, one of the men also hang up on me in the middle of my sentence when I was attempting to ask them about properties via a phone call. I was looking for a good high standard apartment, as a masters overseas student in Cambridge, willing to pay almost any price for a flat, half a year in advance. Firstly they didn’t want to show me flat properties and showed me student accommodations only, even though I explained the circumstances. Then after I left my details no one ever contacted me again, followed by all other series of events described above. Feels like it’s more paperwork that they can’t be bothered with, especially when there is a high demand on properties. Possibly, it’s just SAB’s values, that’s why I will never seek their services again and neither I will recommend it to anyone!
Agent replied · 24 August 2024
We are very concerned to receive such a poor review of our service. We take these matters seriously as our standards to all clients should be high at all times. If you don’t mind contacting us directly as we would like to look into the details of your experience so we can address this and ensure it does not happen again. Please contact Claire Baron - Claire@sab.co.uk
5/5
GoogleSAB has brilliant properties with understanding landlords and a brilliant team! As a first time tenent, they made the moving in and settling period easy! Any issues I’ve ever had have always had a quick response.
3/5
GoogleSAB in general has not been bad. Sometimes they do take long to answer the emails. And it is required to ask them again. I don’t feel they communicate all the information they’ve got through their tenants. For urgent queries, generally they are very responsive. For the rest, I believe SAB generally tries to help their landlords and tenants.
1/5
GoogleThe worst agency exprerience ever. We applied for a property after they reassured as that the landlord is happy to give as the two weeks extension that we asked for, IF THAT WAS POSSIBLE (because we understand that if other applicants are willing to move earlier it is totally acceptable and understandable that they have more chances to be accepted) They even sent as the contracts with the date that we wanted after asking the landlord , according to their words. After all this wasted time, they told us that the property was already given to other applicants and they made a mistake. I can understand that mistakes can happen but how we handle them makes us good and bad professionals.Not even responding my emails or receiving an apology is at least unprofessional.
1/5
GoogleThis agent is an absolute disgrace. I had several major issue with the flat I rented in London and was presented with a 750£ bill when I vacated the flat (In perfect condition, with all utilities paid for and so on). They also failed to return my deposit on time (more than 27 days late at the time of me writing this), and so on. I could keep on going.
Agent replied · 24 August 2024
Dear Noah, We are sorry to read you have been disappointed with our service. We have reviewed your file and it would appear that the issues you had with the property were with the heating and hot water and unfortunately the apartment is served by a communal boiler which is maintained by the Estate Management company. The only action we could therefore take was to report the issue and consistently chase for updates. As neither SAB or your landlord could action works to the communal boiler we instead offered temporary heaters during this time. We also understand that you were not happy with the facilities available to residents within the development. These facilities are run by an independent company whom always passed on your views and complaints to, and ensured you were always copied in on the correspondence we sent to ensure you remained aware we were trying to get these matters addressed. When vacating the apartment you asked whether we could arrange for an end of tenancy clean and you stated you were happy to proceed with any quote up to £150. We therefore arranged this on your behalf and the cost deducted from the deposit as requested. We did advise that as some utilities are invoiced by the management company we needed to hold some money on account to ensure that we had funds to cover the final invoice for your tenancy term. The amount suggested was based on previous charges. We chased the invoices weekly and when you emailed to advise you were no longer happy with us holding the funds we released this to you. We again apologise for the issues you experienced and have taken on board the negative experience involved with the third parties relied upon for this building.
5/5
GoogleI first rented through SAB, Longstanton in 2007 after moving down to Cambridgeshire. All contact was very professional and friendly and I had no reservations, whatsoever. After 7 years, I had to vacate the property to work abroad for a few yesrs. On my return, almost 4 years later, I contacted SAB, Longstanton to view some rental properties. I was amazed and happy to see that the people in the office were the same and remembered me. Indeed, Tracey that showed me round my first property, back in 2007 was able to do the same again in my new property, 10 years later. I have no reservations whatsoever in recommending SAB, Longstanton.... fantastic service... Five star.
Agent replied · 24 August 2024
We are always happy to help and strive for high standards of service so this is great to hear. Thank you.
5/5
GoogleI have let my house through SAB for 2 years now and the team at Longstanton have always been extremely helpful and resolved any issues straight away. Their communication is always prompt and very efficient. I would definitely recommend them as an agent and will continue to use them.
3/5
GoogleOur overall experience with SAB, i think is fair. We had a couple of serious issues but at the building level: water leak into the basement due to a block gutter and a fly invasion due to the garbage bin not been collected. But i also need to say that SAB managed to help us. I must say that our experience with other Letting agencies it has been really worse, then SAB exposed themselves capable of a good understanding and interaction. Conor has always been available and reasonable with us. I will rather suggest to improve the communication with the customers, it is a bit too much passive, but i believe three stars are fair.
5/5
GoogleI have been renting a flat in Cambridge through SAB (Longstanton branch) for over three years now and I have to say that overall, the service they provide is of very high quality. They are very responsive, efficient and helpful. I would recommend them to anyone looking to rent a property in Cambridge.
5/5
GoogleWe have been tenants of SAB for 2 years now. Our property management team are understanding, responsive and supportive. Everyone has always been polite, friendly and professional. The house we rent has become a very happy home and we are greatful to SAB for helping us in every way they have. They have 5stars from us!
4/5
GoogleWe have been renting with them for 4 years now and are absolutely satisfied with the service. They respond quickly when any issue arises. For example, our boiler broke down during New Year's Eve and they send someone quickly for an emergency repair. Renting conditions are fine and landlord has always been nice and flexible.
Agent replied · 24 August 2024
Your positive feedback is greatly appreciated. Thank you very much for taking the time to leave us a review.
5/5
GoogleI moved to Cambridge on my own and was very appreciative of Sab's professional and efficient service. The few issues I had were addressed very quickly and the agent was always very responsive to my emails. Most of all, I had a reliable and trusting relationship with Sab which made my move in, tenancy and departure very smooth.
Agent replied · 24 August 2024
Your positive feedback is greatly appreciated. Thank you very much for taking the time to leave us a review.
4/5
GoogleI was a tenant in a SAB property in Cambridge for two years. I was mostly happy with their services. They sometimes made mistakes on the administrative side (forms etc.), especially at the beginning (viewing and applying), but it was always possible to clear them up quickly. Enquiries and repairs to the property were always dealt with promptly, and giving back the property at the end was easy, with the deposit being returned within 10 days. I'm happy to recommend this company to tenants - just make sure you keep copies of forms and agreements close to hand to spot mistakes if they happen.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
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Questions about SAB Saint Andrews Bureau Ltd
Which SAB Saint Andrews Bureau Ltd office has the most reviews?
London has the most, with 2,157 reviews rated 3.9 out of 5, followed by Cambridge with 311.
Where are the SAB Saint Andrews Bureau Ltd offices?
