1/5
GoogleRating only, no written review.
Trusted Agent profile
SAB Saint Andrews Bureau Ltd estate agents in London, Cambridge, Royston and 1 more
★★★★★
2,478 reviews across 4 offices and 3 platforms
SAB Saint Andrews Bureau Ltd has four offices, in London, Cambridge, Royston and Ware. Together they have 2,478 reviews on three platforms, rated 3.9 out of 5 overall.
469
Reviews on Google
All 4 offices
11
Reviews on Facebook
All 4 offices
1,998
Reviews on Trustpilot
All 4 offices
Our offices
SAB Saint Andrews Bureau Ltd's four offices, most reviewed first. Each has its own page.
- SAB Saint Andrews Bureau Ltd LondonNew Broad Street House, 35 New Broad Street, EC2M 1NH2,157 reviews · 233 on Google (3.7)76 in the last 90 days
- SAB Saint Andrews Bureau Ltd Cambridge18 Mill Road, CB1 2AD311 reviews · 227 on Google (3.5)8 in the last 90 days
- SAB Saint Andrews Bureau Ltd RoystonEstates House, 4 Fish Hill, SG8 9JN83 reviews · 9 on Google (3.2)8 in the last 90 days
- SAB Saint Andrews Bureau Ltd Ware19 Amwell End, Ware, SG12 9HP74 reviews · 0 on Google8 in the last 90 days
Reviews on Google
Showing 469 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
Agent replied · 24 August 2024
Thanks for the five-star rating!
5/5
GoogleRating only, no written review.
Agent replied · 24 August 2024
Our standards of service are important to us so thank you very much for such positive feedback.
5/5
GoogleAbsolutely fantastic customer service. They're a pleasure to work with and I'd highly recommend them.
Agent replied · 24 August 2024
Our standards of service are important to us so thank you very much for such positive feedback.
1/5
GoogleUSELESS company. Unprofessional and rude staff. Phone calls are never answered. Just a waste time. Horrible experience in even getting a viewing from them as calls are never answered. AVOID!
Agent replied · 24 August 2024
Firstly, we are very sorry to read of your experience. We have recently become aware of telephone issues where some of our internal divert lines which overflow from reception were not working and therefore calls were ringing from the callers end but not filtering through to our telephones. As some lines were working and some not, we were getting calls so did not realise there was an issue until it was brought to our attention from some callers who got through by hanging up and trying again. We would like to investigate the further comments you have made about our standards of service and would kindly ask you to please provide details so we can indeed investigate and ensure improvements are made where necessary. We take these matters seriously and again apologise for your experience with SAB.
5/5
GoogleJordan at SAB was very helpful in getting me moved in as quickly and easily as possible. Much appreciated!
Agent replied · 24 August 2024
Thank you very much for taking your time to leave us a positive review. We really do appreciate it.
5/5
GoogleLauren was fantastic when dealing with a complicated contract situation. She was polite, helpful and proactive.
Agent replied · 24 August 2024
We are always happy to help and strive for high standards of service so this is great to hear. Thank you.
4/5
GoogleJust one suggestion that an Agent actually attends the flat to hand over the keys. This would help with a smooth handover as we are shown where everything is inc meters and how everything works.
Agent replied · 24 August 2024
Your feedback is greatly appreciated. Thank you very much for taking the time to leave us a review
1/5
GoogleUseless agent. Rude, never introduced herself, and knew nothing of the property, unable to answer a single question before demanding the viewing finishes as she had another viewing to attend. The owner of SAB needs a word with them as it was like an episode of stath let's flat's!
Agent replied · 24 August 2024
We are of course very sorry to hear your comments and will of course investigate. Should you have outstanding queries regarding the property please do send these onto us and we will ensure you receive the replies you require.
5/5
GoogleSAB Lettings in Cambridge were amazing! Great service, attitude and so helpful with local knowledge, above and beyond! thank you so much, I will recommend your service.
Agent replied · 24 August 2024
We are very proud of our team here at SAB so thank you for giving them such a positive review as it’s a real boost.
1/5
Googlevery rude people. would extract money for almost anything. they don't respect the tenants and I had a worst and unforgivable experience though its been few months I moved out from their property for this reason.
Agent replied · 24 August 2024
Following your one-star review of us three months ago we asked you to please contact us directly as we take all complaints seriously and wish to address your matter however the name listed on this review does not appear in our database. We are yet to receive this and please do kindly ask you to do this otherwise regular one star reviews from you will affect our overall rating which we feel is an unfair representation.
1/5
GoogleTerrible agency, I strongly recommend to avoid it. There is no respect for the tenant and the contract is shady. They put additional payment stuff in the lower part of the contract after many many pages.
Agent replied · 24 August 2024
We are sorry to see your comments and sincerely apologise for any issues you experienced. Regarding the charges which tenants should be aware of, although these are listed in a later section of the tenancy agreement, these are initially listed on the front pages of the terms and conditions the applicant should be aware of before applying for the property. We therefore seek to make these transparent to an applicant before they apply to rent a property and thereafter when signing the tenancy agreement, they are already aware of any tenancy related costs. We take all complaints seriously and would kindly ask you to submit any details of your complaint to us so we can investigate and improve our services.
5/5
GoogleAs a tenant, we got excellent service from SAB throughout our tenancy. They were polite, helpful and accomodating all the time. Special thanks to Jackie D.
Agent replied · 24 August 2024
It is always lovely to hear such positive feed back so thank you.
5/5
GoogleMe and my partner had an excellent experience at Sab Cambridge. Everything went smoothly and quickly. Staff was at all times super helpfull. Specially Jordan! Would 100% recommend this agency :)
Agent replied · 24 August 2024
Thank you very much for taking your time to leave us a positive review. We really do appreciate it.
5/5
GoogleWe just moved 2 weeks ago to a property managed by them. Very kind and resolutive staff, specially Thurburn who has been always willing to help us. We had a couple of problems with the washing machine and radiators, they had a very quick response to fix everything.
Agent replied · 24 August 2024
We work hard to achieve great standards so thank you for taking the time to tell us we are getting things right.
5/5
GoogleGreat letting agents. I viewed a property and was moved in within two weeks, if that doesn't scream efficiency I don't know what does. Matt, Jordan and Conor deserve a mention. Matt was lovely when showing me around various properties whilst Jordan and Conor have dealt with any issues with great efficiency and kindness. I would say one thing that is a shame is that the landlords of where I am staying did not paint the flat before I moved in, but the guys at SAB are pushing for this to be sorted which I am grateful for. Would highly recommend SAB for your letting needs, they are a professional yet personable agency.
Agent replied · 24 August 2024
Thank you, Isabelle for your lovely review. We are really pleased that you have had such a great experience and we wish you a very happy tenancy!
5/5
GoogleI had a very good experience so far with SAB. Rented a studio with them. So far i can say they were super profesional. I viewed several properties with Leah, who was really kind, clear and helpful. Always polite and with a smile. Thorburn helped me throughout the whole renting process, answering all my questions (emails and phone calls)... and helping me with everything! Always polite and ending with "have a lovely day" Both were really kind and kindness, when at a lost looking for a place to live (in a new country), must not be taken for granted. Thank you guys. You are a great Team!
Agent replied · 24 August 2024
Our staff are always delighted to read such positive feedback. Thank you so much for your time.
5/5
GoogleSAB at Royston have looked after the rental of my flat very efficiently for over 10 years. Caroline is very helpful and always knows what is going on even though I have had several problems with my flat. None due to SAB! I would definitely recommend them.
Agent replied · 24 August 2024
Our standards of service are important to us so thank you very much for such positive feedback.
1/5
GoogleSeriously, these people Were not polite with me, I had stayed in one of their managed property, though the place was good but their service was impolite and avaricious, I mainly changed my house because of their behaviour. People be careful while renting out from them coz they do have some good houses but they don’t reveal a lot of things unless you ask and they charge more in terms of administration fees. They would also pose liability on you even if the things were already broken or repair, so you got to be particular about that and check properly while moving in and if some thing breaks or stops working just by regular usage you have to make multiple calls and mails in order to fix it. If you guys really like their property take these all into consideration or find a better property agents.
Agent replied · 24 August 2024
We take all complaints seriously and wish to address your matter however the name listed on this review does not appear in our database. Please can you submit your complaint to Claire@sab.co.uk so we can address this.
4/5
GoogleLovely property with good cleaning services provided by the landlord for the communal areas. Very friendly personnel to deal with. Security of the doors and windows good. The large and well equipped kitchen and bothrooms, with 2 cookers and 3 fridge freezers in the Kitchen and 3 bathrooms. I would recommend this house to any professional tenants to consider. Nash
Agent replied · 24 August 2024
It is always lovely to hear such positive feedback, thank you.
5/5
GoogleAs a first time tenant, SAB @ Cambridge were courteous and helpful in showing properties, with the tenancy formalities and settling-in. The house itself was in a wonderful location in Central Cambridge. They were prompt in addressing minor issues with the property. They were also supportive when it came to closing the tenancy and arranged for the settlement to be completed within a week’s time. Special shout out to Jackie D and Jordan N who were very responsive on phone and emails. Professional, accommodating and friendly letting agents. Would highly recommend them.
Agent replied · 24 August 2024
Your positive feedback is greatly appreciated. Thank you very much for taking the time to leave us a review.
5/5
GoogleI've been living in Cambridge for 10 years, and have to say SAB is one of the best letting company. They shows very reasonable price properties, and after moved in, they tried to fix all sort of house problems very fast. I heard from many of my friends that other agencies, they just too slow or don't even response for house problem after they move in. Especially, this is the reason I'm writing this review. I had to move out before the contract end because of job relocation. As you know this is very complicated situation, but SAB tries their best to figure out. Also, if I ask some process which I don't understand, they explain clearly again. Of course they will charge penalty fee and lets before new tenant enter, however, I like to emphasis how gentle the way to treat this problem they are. It was very happy to stay house under SAB. Thank you.
Agent replied · 24 August 2024
Our standards of service are important to us so thank you very much for the positive feedback
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
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Questions about SAB Saint Andrews Bureau Ltd
Which SAB Saint Andrews Bureau Ltd office has the most reviews?
London has the most, with 2,157 reviews rated 3.9 out of 5, followed by Cambridge with 311.
Where are the SAB Saint Andrews Bureau Ltd offices?
