5/5
GoogleTravelling over from Ireland to work in London and it's brilliant. Clean, open and spacious office spaces available.PositiveProfessionalism
Trusted Agent profile
SAB Saint Andrews Bureau Ltd estate agents in London, Cambridge, Royston and 1 more
★★★★★
2,476 reviews across 4 offices and 3 platforms
SAB Saint Andrews Bureau Ltd has four offices, in London, Cambridge, Royston and Ware. Together they have 2,476 reviews on three platforms, rated 3.9 out of 5 overall.
469
Reviews on Google
All 4 offices
11
Reviews on Facebook
All 4 offices
1,996
Reviews on Trustpilot
All 4 offices
Our offices
SAB Saint Andrews Bureau Ltd's four offices, most reviewed first. Each has its own page.
- SAB Saint Andrews Bureau Ltd LondonNew Broad Street House, 35 New Broad Street, EC2M 1NH2,155 reviews · 233 on Google (3.7)73 in the last 90 days
- SAB Saint Andrews Bureau Ltd Cambridge18 Mill Road, CB1 2AD311 reviews · 227 on Google (3.5)8 in the last 90 days
- SAB Saint Andrews Bureau Ltd RoystonEstates House, 4 Fish Hill, SG8 9JN83 reviews · 9 on Google (3.2)8 in the last 90 days
- SAB Saint Andrews Bureau Ltd Ware19 Amwell End, Ware, SG12 9HP74 reviews · 0 on Google8 in the last 90 days
Reviews on Google
Showing 469 reviews on Google only. Show every review
Google5/5
GoogleReally nice place to work, very open and bright. Good environment with a wide selection of tables and booths. Also great coffee on site.
1/5
GoogleWent there once. Lift on our floor didn't work, toilet on our floor didn't work, coffee machine on our floor didn't work. Plus they aren't dog friendly, which is very rare in London, and no one I spoke to could explain to me why.NegativeQuality
Agent replied · 11 June 2024
Hi Marta, thank you for your review. We would love to try and help resolve this issue. Please raise a case through the Help section of your online account. Thanks
5/5
GoogleLots of free to use office space inside. There are also lots of cafe shops and food places very close. 1 minute casual walk from Liverpool Street Station. Free to use in central London has to be good. And l know because l have been there. Check it out. Free
3/5
GoogleUnfortunately this Spaces lacks natural daylight in the majority of coworking areas, which I appreciate is symptomatic of working in a highly built up location like Liverpool Street. Access to tea and coffee making facilities would make a big difference as not everyone wants to pay for overpriced hot drinks in the cafe. It could improve.
Agent replied · 11 June 2024
Hi James, we appreciate your feedback. We’d like to learn more about your experience to help us make improvements in the future, please email comments@iwgplc.com to share more details. Thank you.
2/5
GooglePros- great location, close to the station. Good break out spaces (when you're allowed in and not kicked out for 'filming'), reasonable sized private offices, front desk staffed most of the day, cleaners are good, nice decor Cons - very limited bike storage, no extra spaces for bikes in July before people have returned to the office after lockdown. (also reeks of urine everyday- don't let guests come with bikes). Aircon is constantly broken, small problems take weeks to get fixed, no microwaves (!?) in the kitchen and not allowed. Perhaps a good starter office or if you need in-between space for a couple of months
Agent replied · 11 June 2024
Hi Kitty, we appreciate your feedback. We’d like to learn more about your experience to help us make improvements in the future, please email comments@iwgplc.com to share more details. Thank you.
2/5
GoogleThe first month in the apartment I rented from this letting agency was a nightmare. When I moved in I received an apartment which was very dirty. The carpet, mattress and living room furniture were dirty and with an awful odor about them. The refrigerator gave a stench of rotten food. There was building dust in the kitchen trapped behind the counters. They refused to assist with this. These issues were not reflected in the inventory of the move as they avoided acknowledging them and instead said the state of the apartment was "professionally clean" which was evidently a dishonest misrepresentation of its actual state.
Agent replied · 23 October 2024
We are very concerned to read such a review as it does not reflect our standard practices. New tenants are given an opportunity to carry out a check-in process which involves a condition report which the tenant can fully control to add their own comments and photos, and this document is then saved for the checkout. We endeavour to ensure all properties are fully cleaned and ready for occupancy (although depending on the contract we have with the landlord, there are occasions where the landlord arranges this). The purpose of encouraging new tenants to add photos of any areas of concern is to ensure a fair interpretation of the condition at the start of the tenancy which can then be used at the end of the tenancy Check Out. That said, any cleaning issues that may have been overlooked we would always endeavour to get remedied promptly. We have been unable to determine which tenancy this relates to so we encourage a formal complaint to be made to us directly.
5/5
GoogleRating only, no written review.
Agent replied · 24 August 2024
Your positive feedback is greatly appreciated. Thank you very much for taking the time to leave us a review.
5/5
GoogleAll lovely, professional and helpful. Second time renting through them and would do again.PositiveResponsiveness, Professionalism
Agent replied · 24 August 2024
Your positive feedback is greatly appreciated. Thank you very much for taking the time to leave us a review.
5/5
GoogleWe have been in Cambridge as Tenants in SAB-managed properties for 7 years and both SAB and the Landlord have been professional especially Conor, our most recent Property Manager. Highly Recommended!PositiveProfessionalism
Agent replied · 24 August 2024
It is always lovely to hear such positive feed back so thank you.
1/5
GoogleSab is a textbook example of an agency that puts their own interests so far above the tenants that you cant help but feel violated by them after they scramble for every penny they can possible squeeze out of you. Frankly my advice to anyone reading this review is to actually listen and avoid interacting with this scam of an agency entirely.
Agent replied · 24 August 2024
We are always saddened to read a review such as this. Firstly, when we do a checkout this is on behalf of the landlord and documentation is used such as the inventory and condition report that was done at the start of the tenancy, and this is used for comparison to determine any differences noted at the checkout. When we obtain a quote or an invoice for cleaning, we can assure you that the exact amount charged by the contractor is the exact amount directly deducted from the deposit. SAB receives nothing in this situation and do not charge for our time when we must arrange for quotes and for cleaning etc to be done. Therefore, to claim that SAB are putting our own interests above the tenants is an unfair remark as SAB in no way benefit from a deposit deduction. Secondly by law a tenant’s deposit is protected and deductions can only be made with agreement to do so, otherwise should a landlord and tenant not mutually agree a deposit deduction then a third-party adjudicator can be used. We understand in this situation a dispute was raised about the proposed deductions which the landlord was requesting, and the Tenancy Deposit Scheme adjudicator made an award based on the evidence that was supplied. On that basis the deposit deductions that were made were decided upon by an independent adjudicator and deemed lawful and correct by the deposit protection agency. These deductions were paid to the landlord in lieu of invoices relating to the property. Situations such as this are time consuming for us as an agency and the cost of our time is not covered by any party so if anything this situation was at our cost and certainly not to our gain. Considering we abide by The Tenant Fees Act 2019 and tenant deposit protection legislation, as well as the many other rules and regulations that govern our industry, we fail to understand why we would be accused of being a scam agency.
1/5
GoogleI lived in the properties 1 year 5 months ago. Came back to update the review as 3 stars is not what I now think overall. Not impressed with this estate agent. Staff are not helpful and when a problem was reported it did not always get passed onto the workman by the reception staff. They just want your money and will do their best to charge you for whatever they can. It was a bad experience when leaving the property and an experience I wanted to forget and move on.
Agent replied · 24 August 2024
We are always saddened to see any negative review. We can see this tenancy ended almost 2 years ago and according to our records the tenants did not dispute any charges from their deposit and there was no formal in house complaint raised with us. We feel it is important to note these facts: 1) Any charges in relation to a property are collected by SAB but not a payment made to us for our benefit. We follow the instructions of the landlord and then liaise between the landlord and tenants. As such, we are often not able to instruct contractors to carry out work without express permission from a landlord as it is not our money that covers the costs, but the landlords. 2) Every deposit is protected and therefore the tenant must always agree to deductions prior to finalising a deposit. SAB have always been in support of this deposit protection so much so that we became members of the TDS scheme two years before it became mandatory in legislation. 3) We have an in-house complaints procedure, and should a complainant not be satisfied we are a member of The Property Ombudsman which will ensure that any complaint we can not resolve will be dealt with by an independent body. We therefore feel saddened as we receive a negative review using such statements which to us feels unfair when as a whole we have teams working hard to ensure applicants, tenants and landlords are looked after to a high standard.
4/5
GoogleI have used St Andrews Bureau to manage my rental property for over 10 years. During that time a professional and responsive service has been provided and my property has always been let out very quickly between tenancies. For the past two years Conor Jackson from St Andrews Bureau has been dealing with the letting and management of the property and he has gone out of his way to deal with any issues that arise, As a Landlord I can recommend St Andrews Bureau, particularly if you can get Conor Jackson as your allocated property manager.PositiveResponsiveness, Professionalism
Agent replied · 24 August 2024
Your positive feedback is greatly appreciated. Thank you very much for taking the time to leave us a review.
5/5
GoogleI recently did a tenancy changeover with SAB and they were really helpful. Lucy was very nice and always ready to help. She got back to me very fast every time and made the process much easier. Would definitely recommend. Some of the best agency experience I've had so far.PositiveResponsiveness, Professionalism
Agent replied · 24 August 2024
Our staff are always delighted to read such positive feedback. Thank you so much for your time.
5/5
GoogleI have been a tenant for last three years at a property managed by SAB. Connor Jackson is my property manager. He alongside SABs support team has been an incredible support. Their response time was almost immediate especially in couple of emergencies including plumbing & gas issues. Very approachable & transparent in the dealings. Have thoroughly enjoyed their support. Thank you
Agent replied · 24 August 2024
We are very proud of our team here at SAB so thank you for giving them such a positive review as it’s a real boost.
1/5
GoogleThe worst office I have ever worked in. No functioning Air Con and no microwaves in communal areas. There is always 'someone coming to fix' the Air Con but it never gets sorted. Now it is the hottest week of the year and paying tenants are suffocating in the stuffiness. Awful. Pay a bit more and go to WeWork...NegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 11 June 2024
Hi Rebekah, we appreciate your feedback. We’d like to learn more about your experience to help us make improvements in the future, please email comments@iwgplc.com to share more details. Thank you.
5/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
Our standards of service are important to us so thank you very much for your review.
3/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
4/5
GoogleSpacious and easy to find
5/5
GoogleGreat place to work!
Agent replied · 11 June 2024
Thank you for the 5 star review!
5/5
GoogleThe office has had a huge transformation, it looks unreal! Ben who runs reception is always so helpful and polite!
Agent replied · 11 June 2024
We're delighted to see your review, Grace. Thank you for your lovely feedback.
4/5
GoogleReally interesting building. Utilising office space for small medium sized businesses. Would suit changing world particularly as now more people working from home.
5/5
GoogleThis person Mark H is not know directly to us,however like to receive further information please if we can assist further
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Questions about SAB Saint Andrews Bureau Ltd
Which SAB Saint Andrews Bureau Ltd office has the most reviews?
London has the most, with 2,155 reviews rated 3.9 out of 5, followed by Cambridge with 311.
Where are the SAB Saint Andrews Bureau Ltd offices?
