Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotThank you Dawn and Robertson for a good experience
I have the pleasure of working with Dawn, a Senior Sales Advisor at Robertson, in the purchase of a property in the Wynyard Woods development. From the onset, Dawn was incredibly helpful, informative, kind and resourceful.Her extensive knowledge of the property market and the Robertson development process made what could have been a stressful experience remarkably smooth. Dawn took the time to thoroughly explain each step of the purchasing process, from the initial viewing to the paperwork. She was always available to answer my questions, no matter how small or detailed, and she responded quickly and comprehensively. Her ability to break down complex information into easily understandable terms was particularly impressive and greatly appreciated.Moreover, Dawn's proactive approach meant that potential issues were addressed promptly before they could become significant problems. She kept me informed of any updates and changes in real time, ensuring that there were no surprises along the way. Her attention to detail and commitment to excellence were evident in everything she did. She coordinated seamlessly with other departments and external parties, ensuring that all aspects of the purchase were handled efficiently and effectively. Dawn's friendly demeanour made communication easy and enjoyable, enhancing the overall experience.In addition to her outstanding support during the purchase of my new property, Dawn was instrumental in coordinating the sale of my previous property to enable my current purchase. She managed to synchronise both transactions perfectly, ensuring a smooth transition. Her effort in handling the sale process was exceptional; she liaised effectively with the selling agents and provided invaluable advice, which greatly reduced the stress of selling my property. Dawn's ability to juggle both sides of the process with such skill and precision was truly commendable.I genuinely appreciate the dedication and professionalism Dawn brought to the table. She went above and beyond to ensure my satisfaction, making this significant milestone a positive and memorable experience. Her dedication to providing a positive and seamless purchasing experience for my family was evident, and it made a world of difference in my overall satisfaction. I highly recommend Dawn and the Robertson team for anyone looking to purchase a property in Wynyard Woods.Thank you, Dawn, for your outstanding support!
Domnan · 3 July 2024 · Robertson Homes Billingham
★★★★★ 5/5
TrustpilotExceptional Experience with Robertson Homes
Although we haven't moved into our new home yet, our experience with Gillian, Russell, and Brett (whom we hope to meet soon) has been outstanding from the very beginning.During our demo day, Russell and Gillian thoroughly explained the workings of the home, answered all our questions, and diligently noted any snagging issues. Their professionalism and attention to detail truly impressed us.The quality of the build and the excellent customer service have given us great confidence in our decision to choose Robertson Homes. Overall, I highly recommend them to all my friends and family.
Brezney · 24 June 2024 · Robertson Homes Billingham
★★★★★ 1/5
TrustpilotIn our new Robertsons house for 2 and a…
In our new Robertsons house for 2 and a half years now.Still waiting on a repair which contractors did the week before we moved in.Phone calls to customer care are never returned we have to chase up every time still no joy.Messages left with Andy Dodds still no replies absolute disgrace they state their customer care is outstanding haha
STUART · 21 June 2024 · Robertson Homes Bilston
★★★★★ 1/5
TrustpilotPhase 2 launch is a smoke screen for a mess from Phase 1
Robertson Homes on Wynyard are still proving to be a joke. The finish of phase 1 is still NOT complete with landscaping and footpaths unfinished, barriers stopping residents from using the area as it's unsafe and full of left over building material, debris, basic rubbish. Yet they are now in the launch period of phase 2 and have finished the show home and surrounding paths and landscaping areas already ! How can this be allowed to happen ? This is a disgrace that the local councils and the Wynyard Estate Services allow this to go unnoticed. It's unfair that residents from phase 1 do not have what they were promised when sold the dream yet Robertsons can pull out all the stops to make themselves look competent for potential buyers in Phase 2.
NA · 13 June 2024 · Robertson Homes Billingham
★★★★★ 5/5
TrustpilotBowes Manor - 5 Star Review for 5 Star Home
We recently bought a new build from Robertson Homes in the North East of England. From start to finish we felt we were looked after brilliantly from the sales team (Marie) and the site manager (Chris). Upon completion day, we were shown around the house and given a quality handover which made the whole experience of buying a new house pleasurable. The build quality is fantastic which was something we were worried about when buying a new build but honestly the quality and finish is wonderful!The finishes, fixtures, and overall design showcase their commitment to building quality houses.Of course there is always a snagging list and any issues we had were resolved in a timely fashion!I wholeheartedly recommend them to anyone seeking a beautiful, well-built home. Thank you, Robertson Homes!
Lee · 9 June 2024 · Robertson Homes Bournmoor
★★★★★ 1/5
TrustpilotWoefully inadequate wynyard
Woefully inadequate. Almost 2 years in and still waiting for numerous problems to be fixed at Wynyard. Robertson’s can’t seem to get contractors to fix our issues or finish the landscaping but in less than half the time we’ve been waiting they’ve managed to build new show homes that look immaculate.Prospective buyers DON’T BE FOOLED, once they have your money they’re no longer interested in you, your property or the state of the estate
JM · 6 June 2024 · Robertson Homes Bournmoor
★★★★★ 5/5
TrustpilotOur forever home at Bowes Manor
We finally have our keys to our beautiful Robertson Home at Bowes Manor, and we absolutely love it. The fixtures, fittings and finishes are to a really high standard which is one of many reasons why we chose a Robertson Home. Our home is just stunning throughout. Marie and Chris have been outstanding, really informative throughout the full buying process, nothing is ever an issue. On our day of completion we were welcomed by Chris and Marie at our home, they went through the property completion in detail ensuring that we were given all the necessary warranty documentation and contact numbers should we need them. Our experience with Robertson Homes at Bowes Manor has been 5*.
Simon · 4 June 2024 · Robertson Homes Bournmoor
★★★★★ 5/5
GoogleEasy to find great access and gorgeous house
James · 31 May 2024 · Robertson Homes Dunbar
★★★★★ 5/5
TrustpilotBowes Manor, Burnopfield
We're currently in the process of buying our new home with Robertson Homes and its safe to say we're hugely impressed.From the moment we met Marie its been such an incredibly pleasant experience. Her easy going friendly approach coupled with her above and beyond dedication to providing an efficient professional service have made this whole process outstanding on every single level. We genuinely feel all our needs are heard and changes are made to accommodate these without any hassle or objection. Buying a home with this company really feels like you're considered and listened to as an individual (not just a buyer) and they've already showed flexibility in how they approach changes for us.Sometimes 5 stars just aren't enough - we'd give more if we could.
Keith · 19 May 2024 · Robertson Homes Bournmoor
★★★★★ 5/5
TrustpilotNew Roberstons Home Bowes Manor Burnopfield
We recently moved into a new Robertsons home at Bowes Manor Burnopfield. The aftersales care has been outstanding. As with all new homes there are snags, fortunately not too many in this instance, but these have been sorted very quickly & every effort has been made to ensure we are fully satisfied. Altogether a very good experience.
R · 11 May 2024 · Robertson Homes Bournmoor
★★★★★ 5/5
Trustpilot5* service at Bowes Manor
My wife and I are in the process of buying our forever home at Bowes Manor. Buying a home can be one of the most stressful times in your life, however we have nothing but positivity to say about our experience with Marie at Robertson Homes. From the outset Marie has gone above and beyond, she is very informative, answers any queries with expedience and endeavours to provide the best service possible. Marie has made the purchasing of our forever home become a reality, she is an absolute credit to Robertson Homes. Furthermore I would like to mention Chris, the site manager. We had our meeting with Chris a couple of weeks ago, he went through the plans and drawings of our property in detail. Chris also took our personal needs into consideration and has kindly adapted the fencing to ensure complete enclosure of the rear garden making it dog friendly. We cannot thank Marie and Chris enough, we looking forward to moving into our new home in a few weeks time
Simon · 9 May 2024 · Robertson Homes Bournmoor
★★★★★ 5/5
GoogleWork related
Tom · 1 May 2024 · Robertson Homes Dunbar
★★★★★ 1/5
TrustpilotA year in and still can’t use our Garden - lies and broken promises
We purchased a property from Robertson Homes over a year ago. Unfortunately, our dream of enjoying our garden has turned into a frustrating nightmare. Despite numerous inquiries, we've been left in the dark with no confirmed date for when the work will finally be completed. This has caused significant inconvenience and delays.For over a year, our garden has remained unusable. We've had to cancel appointments with landscapers and materials we ordered are stuck taking up space. The lack of communication and timescale from Robertson Homes has been incredibly disappointing, falling far short of the 5-star customer care they advertise.We urge Robertson Homes to prioritise resolving this issue and provide us with a clear timeline for the completion of the garage water leak project so we can start work on our garden. We simply want to be able to use the garden we paid for.
Sarah · 25 April 2024 · Robertson Homes Bournmoor
★★★★★ 1/5
TrustpilotWorse than most builders
Worse than most builders, customer service is great until they have your money and you have your keys, after that they have zero interest in you. I’m not surprised they have so many bad reviews, they offer no customer care whatsoever.Update 23.04.24 - We are having adaptations to our home due to my wife needing to live downstairs. The BS the sales staff told us about there being the infrastructure to install a downstairs shower is just lies. It’s all a fabrication on the drawings, no drainage pipes or anything installed.
Alan · 23 April 2024 · Robertson Homes Bournmoor
★★★★★ 1/5
TrustpilotDamp, mold and leaks in a 5 year old home
Ground floor flat has low-threshold uPVC french doors that leak when it rains, causing internal damage, mold, damp etc.I've had a few door & window companies out to have a look, and they've assessed that these doors can't be fixed, have been poorly installed, and are always prone to leaking due to their design.Urban Union Ltd (Owned by Robertson Homes) agreed to a 1-year warranty with the supplier, but the doors were never guaranteed against leaks. This is a red flag considering most uPVC doors have 10-year warranties and full guarantees.The building is only 5 years old, and I'm already facing a £6,000+ bill to replace the french doors.This also means that the new doors will be a mismatch from the rest of the block.
Cameron · 21 March 2024 · Robertson Homes Bournmoor
★★★★★ 5/5
TrustpilotHamilton Heights
We moved in to Hamilton Heights in mid October 2023. From our first meeting with Gillian, then with Russell Brett & James we have had a really positive experience. Our snag list has been dealt with quickly and the team couldn't have been more helpful. We'd have no hesitation in recommending buying at HH.
Anne · 14 March 2024 · Robertson Homes Bournmoor
★★★★★ 1/5
TrustpilotShoddy workmanship
A massive roof tile just fell and there is no sign of a screw in place to secure the ridge end cap to the wooden joist!!! Shocking.Very glad nobody was hurt as the concrete tile is massive and quite heavy.Looks like their marketing team have newly discovered that they can turn off comments on their Facebook posts!! - Any potential NEW BUYERS just think why would they do that?
Vicky · 8 March 2024 · Robertson Homes Bilston
★★★★★ 1/5
TrustpilotTerrible builder with full of lies
Looks like their marketing team have newly discovered that they can turn off comments on their Facebook posts!! Any potential NEW BUYERS just think why would they do that? Please don't fall for 'Sales process was excellent' publicity - as the saying goes 'IT is too good to be TRUE'.The HORROR Show begins the moment your money is in their bank account!We can barely sleep now because of stress and anxiety.I can understand if I am writing this later in my warranty period but within TWO months? is disgraceful and I hate myself for buying from them.if you STILL decide to buy with them make sure you have an INSURANCE that covers your MENTAL HEALTH !!#UPDATE# They ignored these Trustpilot reviews and now turned off comments on their Facebook posts, what a joke of a company.
Amm · 6 March 2024 · Robertson Homes Bilston
★★★★★ 5/5
TrustpilotHamilton Heights
Moved into the Hamilton Heights development late December. The sales team (Gillian) were really helpful from the outset to purchase. The house itself is really nice, with a high standard of finish. As you'd expect there is some snagging, but Russell and Brett have provided excellent site aftercare as we worked through the list. Both have been professional and really friendly and accommodating.Based on what I've experienced so far, I would recommend Robertson Homes.
AMC · 3 March 2024 · Robertson Homes Bournmoor
★★★★★ 1/5
TrustpilotTrust the bad reviews! 2 years 4 months and still battling!
Please take your time to read the bad reviews! We skimmed over them before we bought our house thinking it wouldn’t happen to us! IT DID!We moved in our house in October 2021 and here we are still battling with Robertson Homes for snagging that was on our 7 day list! (Yes, you get 7 days from the day you get the keys to point out all snagging! Recommend if you unfortunately go down the route of purchasing that you get a professional snagger).Customer care is utterly appalling! I cannot stress that enough! I have countless amounts of emails with no reply. Even copying in the managing director and owner makes no difference. I have gone through so much stress over these past few years trying to resolve these outstanding issues and it’s just not right or fair that I among hundreds of others have been put in this situation. They don’t care! Trust me they really don’t! Site staff (mainly site manager who’s full of it and lies) aren’t any better.The contractors they send out to ‘fix’ the issues have made things worse! They don’t care either. Robertson Homes will grab your money and then boom, you’re on your own! The site we live on has a group chat and pretty much everyone that lives here is complaining! If you are thinking of purchasing flooring and turf from Robertson Homes to ‘save’ you the hassle before you move in, please don’t! We wish we done ours ourselves! We finally got our turf relaid last year as it was very shockingly laid initially. We are contemplating lifting up our amtico and doing it all again as there are lumps and bumps all over the place and peeling edges! Honestly just don’t!I won’t go into all our snagging as it’s depressing and shocking but know there is a lot and it is taking a long time to resolve. We should have taken them to the small claims court ages ago, that way we would be free from all this stress and mess!It’s probably the biggest purchase of your life, so please think about it before you commit! I have tried to hold off writing this review for a very long time but it’s gone too far now and I’m just so sick and tired of it all and I really don’t wish this on anyone!Trust the bad reviews and plan for the worst should you go ahead!Robertson Homes have won awards recently but it’s not the public that are voting for these! It’s all a fix within the building industry!Robertson Homes want to be a 5 star builder and so will do everything they can initially to make you believe they are and get you to submit a 5 star survey before you have realised they in fact are not. Thankfully we didn’t do the survey!A message for Robertson Homes: do not waste your time by replying to this post asking for my details and or that you are dealing with our issues making it look that way to others reading because you are doing nothing and will do nothing, hence here we are!
HC · 26 February 2024 · Robertson Homes Bournmoor
★★★★★ 5/5
TrustpilotStaff cannot do enough to help
Marie and the rest of the Staff at robertsons homes, bowes manor Newcastle could not do enough to helpus complete on our house sale/ purchase , we ran on schedule and the move into our forever home was made stress free.The standard of fixtures and fittings in a Robertson home is excellent and would highly recommend them to any of my friends or family.
Nathalie · 19 February 2024 · Robertson Homes Bournmoor
★★★★★ 1/5
TrustpilotWould be zero if I could still on going…
Would be zero if I could still on going snags 2.5years in ! Refuse to discuss compensation for my days unpaid at work for my draughty windows still ongoing which have meant larger bills ! For all my upheaval for the constant let down appointments for the constant lies etc. now have a national newspaper wanting to share my story in the hope that I can deter others buying on the next phase at wynyard and having to go through wha to have !!!!
Samantha · 15 February 2024 · Robertson Homes Bournmoor
★★★★★ 5/5
TrustpilotSite visit
Site visit. Got to look round our new Laurie garden room today with site manager, Russell. He was very accommodating and gave us some insightful information about the build and the site. He was approachable and communicated well. Delighted with the staff at Robertson!
Craig · 14 February 2024 · Robertson Homes Bournmoor
★★★★★ 5/5
TrustpilotWalk round Lawrie Garden Room
Had a walk round our new build home today with Russell, site manager. He was extremely friendly, welcoming and helpful. We were delighted to see how our home was progressing and how stunning it all looked. The build is to an exceptional standard and we cannot wait to move in!
E · 13 February 2024 · Robertson Homes Bournmoor
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
