Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotFantastic Team! Hamilton Heights
I’ve waited a few months now since moving into our new home at Hamilton Heights just so that I could give an honest review. We got our keys in June and since then have run into the usual wee niggles that are to be expected when moving into a new build. I can honestly say that from Day 1, the service we have received from the team has been nothing short of exceptional. Russell and Bret are a credit to the company. Regardless of the problem, everything we have reported has been dealt with in timeous, professional manner from start to finish even with follow ups. I like to give praise when it’s deserved, Bret, especially, has been a star! The assistance with the smallest issues has been outstanding, nothing has been too much of an ask! An absolute credit to Robertson Homes! We are now settled in to our new home and it honestly wouldn’t be the same without the help we’ve received from Russell, Brett and the rest of the team!
Paul · 13 October 2023 · Robertson Homes Bournmoor
★★★★★ 1/5
TrustpilotRobertson homes are the most uncaring company
Robertson homes are the most uncaring company I have ever come across.As I have mentioned in a previous listing the customer care is dreadful - non-existent would be a better description.Recently, I have sent several e-mails to the customer care department reminding them of things that needed to be fixed, I got the usual we will be touch in 48 hours - ten days later and one follow-up email (with the same response), they have still not had the courtesy to respond.If you are thinking of purchasing a house on the new Robertson's Wynyard Estate please rethink - they will tell you that they have changed their customer care department (we were told this two years ago) please don't believe them.I could not recommend this company to anyone.
Kim · 5 October 2023 · Robertson Homes Bilston
★★★★★ 5/5
TrustpilotWe moved in our house back in June
We moved in our house back in June. The sales staff (Gillian) was very helpful and kept In constant contact throughout the purchase process. Even after we moved in, they have went out of their way to check in with how things were going and if we are happy with the product.The site team has also been exceptional. Russel and Brett have gone above and beyond to accommodate us with our move. They have promptly dealt with our snagging list, without any issues or delays. Brett has been so helpful from day one and a real pleasure to deal with. Nothing is a chore and he genuinely wants to help. A real asset to Robertson Homes
Eamon · 3 October 2023 · Robertson Homes Bournmoor
★★★★★ 5/5
TrustpilotHamilton Heights
I recently purchased in the Hamilton Heights development. The after-sales service I have received has been amazing. The whole site have been great with my snagging, especially Brett & Russell. Brett has a friendly manner and wonderful customer service skills and a real asset to the Robertsons homes Team. He has been very helpful and approachable throughout process and I even trusted him with my keys. All my snagging was dealt with promptly in a professional manner. I would highly recommend Robertson Homes.
Joyti · 29 September 2023 · Robertson Homes Bournmoor
★★★★★ 5/5
TrustpilotHamilton Heights
The guys on our site at Hamilton Heights have been amazing. Nothing is too much for them. All the little problems when moving in were fixed straight away and nothing is too much trouble. Brett has been checking in on us regularly and making sure everything is ok. Absolute pleasure to deal with
Lisa · 29 September 2023 · Robertson Homes Bournmoor
★★★★★ 1/5
TrustpilotDo the right thing.
After two years, I am still awaiting for snagging jobs to be carried out. Remedial, straight forward work has also not been carried out, despite repeated contact with their 'aftercare manager'. I have received replies to all my e-mails, however without exception they have had the sole aim of protracting actually doing anything, generally becoming more puerile and pathetic with each reply. These sentiments seem to be shared by everyone else on the development ( Great Glen Place, Inverness]. At the same time, there are two more developments under construction nearby. Potential buyers; beware!
David · 25 September 2023 · Robertson Homes Bournmoor
★★★★★ 5/5
TrustpilotGreat customer service and lovely homes
Great homes and very professional viewing by Dawn at Bowes Manor. The level of detail in the viewing was exceptional with all apects of the house explaind with the different options. A truly wonderful experience.
Vincent · 5 September 2023 · Robertson Homes Bournmoor
★★★★★ 1/5
TrustpilotIf I could give zero I would all they…
If I could give zero I would all they do is send someone to look at our snags agree they are wrong need sorting and then a few months later send the same person to do the same thing again nearly 2 years on and still our house is a joke !
Samantha · 11 August 2023 · Robertson Homes Bournmoor
★★★★★ 1/5
TrustpilotThere were lots of issues with our…
There were lots of issues with our property which would have been okay if customer care had been sufficient. They seem understaffed and under resourced. If not, they are incompetent.
CM · 30 July 2023 · Robertson Homes Bournmoor
★★★★★ 5/5
TrustpilotDargavel Apartments
We recently moved into our apartment at Dargavel and could not be happier with the service provided. William Mclaren especially made our experience 5 stars. Due to a change in site manager our snags list seemed to have been overlooked for several weeks. However William made every effort possible and went above and beyond to get this all resolved for us. He was completely on the ball with getting our snags resolved promptly and nothing was too big an ask. We are upmost grateful to him and he is an asset to your team!
Isla · 27 July 2023 · Robertson Homes Bournmoor
★★★★★ 1/5
TrustpilotHonestly nearly 2 years down the line…
Honestly nearly 2 years down the line and it gets no better snags are rectified after constant pestering for over a year and are then rectified to an absolutely rubbish standard customer care don’t reply to emails no one answers the phone there houses have the best layout with the poorest quality build I have ever seen with a hefty price tag dont but under any circumstances and don’t be lured into a false sense of security
Samantha · 26 July 2023 · Robertson Homes Bournmoor
★★★★★ 1/5
TrustpilotMultiple leaks. Poor quality. Mislead at sales pitch.
Warning for anyone considering these homes. We were told about services ( leisure centre, health centre, shops etc ) in the development as part of the sales pitch which never materialised ( and never will probably )Had 3 separate leaks coming through ceiling causing significant cosmetic damage & stress. Later contractors told us these were simple issues that the site knew about and had chosen not to remediate. Multiple other neighbours eventually had similar leaks. Site team weren’t bothered, too busy building more flats to maximise money making from each square foot. Multiple other issues. Poor quality cosmetic finishing. Garden was basically a swamp. Windows wouldn’t close, the list goes on…Customer care was slow and non empathetic despite paying close to 400,000 for an apparently top tier home. They are clearly out to make money and once they have it you are ignored. Avoid
DisgruntledRobertsonHomeBuyer · 15 July 2023 · Robertson Homes Bournmoor
★★★★★ 5/5
Trustpilot5 star service
We moved into our new apartment in dargavel bishopton 3 weeks ago we have been very impressed with the quality of the build and the high quality kitchen ,bathrooms etc .The sales team have been very welcoming and professional.Could we give a special 5 star review to our site manager William Mc Laren who could not be any nicer and more professional,nothing is too much trouble he is a great representative of your company
Mrs · 13 July 2023 · Robertson Homes Bournmoor
★★★★★ 1/5
TrustpilotOnly two months in and we REGRET buying! (disgusted)
Please don't fall for 'Sales process was excellent' publicity - as the saying goes 'IT is too good to be TRUE'.The HORROR Show begins the moment your money is in their bank account!We can barely sleep now because of stress and anxiety.I can understand if I am writing this later in my warranty period but within TWO months? is disgraceful and I hate myself for buying from them.if you STILL decide to buy with them make sure you have an INSURANCE that covers your MENTAL HEALTH !!#UPDATE# They ignored these Trustpilot reviews and now turned off comments on their Facebook posts, what a joke of a company.
Amm · 26 June 2023 · Robertson Homes Bournmoor
★★★★★ 1/5
TrustpilotFalse and misleading company - appalling after care
While Robertsons sales team are proactive, and the process to moving in is well managed, once you are actually in your home customer care are appalling. We have been in our home for over 15 months, and there are still snags which have been outstanding from the day we moved in.It’s noticeable that Robertson Homes have turned off commenting on their Facebook and Instagram. Perhaps instead of putting themselves forward for awards, they could spend their time actually replying to their customers and making some sort of effort to resolve snagging. The last email I received a response fromRobertsons was over four months ago in January. They simply ignore customers emails, even when they have previously accepted that they are required to resolve the issues.I’d seriously warn anyone considering purchasing a Robertsons Home to factor in the amount of time and stress that will be involved in dealing with their unsafe and poor workmanship, constantly having to keep on top of them for updates and ultimately requiring to raise a civil action or NHBC claim. They are definitely not the caring, customer focused company that their sales team and social media posts make them out to be.
Suzanne · 23 June 2023 · Robertson Homes Bournmoor
★★★★★ 5/5
TrustpilotGreat after care service
We have now been in our new Robertson home in The Newton Manor estate in Dunbar for 2 months and we are delighted with our new house. Yes there were teething problems, buying a house is a very stressful business, especially off plan, and when you have only lived in old properties before. Karen guided us expertly through the buying stage and the site manager Scott has been on hand and extremely quick to sort out any snagging or issues we have had in the new property. We have only had minor issues but have found all the tradesman on site to be quick to respond and fix the issues whether it be Callum the plumber or Pavel the electrician. We are over the moon with our new house and want to thank Karen, Scott and his team for providing such great after care service.
Linda · 21 June 2023 · Robertson Homes Bournmoor
★★★★★ 5/5
TrustpilotLol please don’t waste your money
Lol, Robertson homes answer every positive comment but ignore every negative one, just about sums them up!! Their homes are a disgrace much like their customer care. I have giving them 5 stars to see if they reply to my comment, as my last 3 they got removed as they were too negative 😂. Their is no way in my opinion that all the 5 star ratings are genuine
Ian · 15 June 2023 · Robertson Homes Bournmoor
★★★★★ 1/5
TrustpilotDo not believe any pre sale reviews of…
Do not believe any pre sale reviews of this company! The after sales care is terrible!! We have lived in our home for 18 months and have had so much stress trying to sort out our snags!We have been subjected to having photos by Robertson’s staff to try to get out of rectifying some of our issues, breaking GDPR/the law! They have planted (sorry dumped) hedging plants a month ago which are obviously now dying because they need water!! What a waste of money!!!
Karen · 9 June 2023 · Robertson Homes Bournmoor
★★★★★ 1/5
TrustpilotTerrible after sales service
Their aftersales service is absolutely appalling. We’ve been in the property 5 years this July and still have a huge amount on the snagging list. Had management out twice to view the house, both have reassured that things would be resolved. As soon as they get back to the office you are completely forgotten about. You can email and call them till you’re blue in the face. Emails get ignored. They never answer the phone, every call I’ve made has been diverted to voicemail and then the message ignored.
Richard · 7 June 2023 · Robertson Homes Bournmoor
★★★★★ 5/5
TrustpilotLooking at new house at Bowes Manor in…
Looking at new house at Bowes Manor in Burnopfied. Beautiful houses and the service from Dawn and Marie is first class and I'd highly recommend paying them a visit.
Steven · 5 June 2023 · Robertson Homes Bournmoor
★★★★★ 1/5
TrustpilotCouldn’t give a toss once they have your money!
First of all: house is lovely. Snagging still outstanding since we moved in 15 months ago. Main concern is appalling customer service. We had a dispute about a strip of land. In September 2022, had a meeting with site manager who agreed need to address it and went away with various ideas re: screen planting etc. However never got back to us. When we chased it up (starting in mid November 2022), they have ignored all communication from us re: this, including from our lawyer who has written to them on several occasions. Interestingly, one of their new customer service people ‘reached out’ after we left a negative comment on Instagram - amazing the response you get when profits are threatened!! To her credit she looked into it, however, has returned the bad news that they are not willing to pay for the action that we have had to take to ensure that their lack of care does not compromise the security of our property. To be clear, this involves about 8 metres of fencing to partition our land and the side of our home from an open play area, which we had really just wanted them to do (or indeed do ANYTHING other than the nothing that they did).I am frankly disgusted: we had asked for nothing prior to this, and have sorted out a number of the snagging issues ourselves. It’s not even so much the refusal (I understand there are processes behind this), but the fact they ignored our various correspondence for 9 months! It makes me regret dropping just over half a million into their pocket in March 2022. I would recommend anyone planning to buy from Robertson Homes does so with caution: it seems like once they have your money they stop caring.
Steve · 2 June 2023 · Robertson Homes Bournmoor
★★★★★ 1/5
TrustpilotDo not purchase if you value customer care!!
We bought our home on Wynyard last September. we love the house, but the after care is no-existent.We don't know where to turn for help - the Customer Care e-mail states that they will be back in touch in 48 hours - my last request for assistance was sent two weeks ago - still waiting for any contact.When we were thinking about purchasing the property we noticed on Trustpilot that the after care was rubbish but we were advised by the sales staff that there had been an overhaul of operations - the North East now had it's own team and things would be better - we foolishly believed them.
Kim · 31 May 2023 · Robertson Homes Dunbar
★★★★★ 1/5
TrustpilotI wish I had not bought a house from Robertson Homes
We have been in our property for almost two years and still have issues outstanding that were reported during the day 7 inspection. Communication from customer care is none existent, emails are not replied to and most attempts to call the customer care team go to voicemail, with hardly any call backs received; when I do manage to speak to someone (after leaving multiple voicemails), I get the standard apology and that they have staffing issues followed by assurances that they will look into it, surprisingly no further update is ever received.In summary, if I could go back in time and do this all again, it would not be with Robertson Homes!
Alexander · 31 May 2023 · Robertson Homes Bournmoor
★★★★★ 2/5
TrustpilotNo After Sales Help
The homes are lovely however as everyone else is remarking; don't expect any after sales help unless you continually harass them. They have absolutely no interest in helping anyone
Iain · 30 May 2023 · Robertson Homes Bournmoor
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
