Robertson Homes estate agents in Dunbar, Bilston, Billingham and 1 more

★★★★★ 5/5

Trustpilot

Excellent experience

We have just moved into our Robertson home and we are delighted. From viewing the show home to moving, we have had an excellent service from the Robertson's team. Diane at the sales office has been extremely helpful throughout and was very knowledgeable in all aspects of the process. We had great assistance and advice to choose our colour scheme and were really pleased to see it when the house was ready. Communication is always very efficient and it is clear the Robertson team liaise very effectively as there is always a prompt response. Immediate snagging has been dealt with quickly and we have found the site managers keen to help. We have had a super experience so far with Robertson's and absolutely love the design and flow of the house.

Sandra · 18 April 2021 · Robertson Homes Bournmoor

★★★★★ 2/5

Trustpilot

Poor quality build and appalling after service.

I can honestly say that I would never purchase a Robertson's House ever again. This was our first home and as a result we were very naive and probably too trusting of Robertsons. Right from the Day we moved in we have endured and had to overcome, a constant stream of faults and are still, 7 years later, finding faults with almost all aspects of the build. Quality of workmanship,particularly the Plumbing, is almost laughable. If I hadn't seen the state of it for myself I wouldn't have believed it. From what I have discovered it would seem that my Home is largely held together with 'no more nails' and a prayer....Customer service was so bad that we eventually gave up and sorted all the initial issues by ourselves. However, as I said previously, we are still regularly discovering issues. By way of an example, we have recently extended our home. During the build we were shown a catalogue of faults dating from the initial build. The tradesman was actually laughing at the standard of the work! In summary, unless you wish to own a cold, leaky and labour intensive home. I would look at other builders.

Kenny · 11 April 2021 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

I have already wrote a review which…

I have already wrote a review which Robertsons homes answered with lies. Yes my case was handed over, but 2 years down the line we are still waiting for poor workmanship to be fixed. Work that was snagged in 2019, stay away from this company once they have your money they will not want to know you, their list of excuses is exceptional.

Luke · 9 April 2021 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

Buying a Robertsons Homes house was the…

Buying a Robertsons Homes house was the worst thing we have done to date. The quality and finish of our house is extremely poor. We have reported hundreds of issues and problems, many of them dont even get recorded as problems. The site manager and sales executive promised the world on the day we got our keys but clearly we're only telling us what we wanted to hear. Likewise the construction manager who visited only took interest in a small of issues and lied and misled us into doing an additional area of lockblock and chuckies, to tell its that that caused a problem reported months before. He knew exactly what he was doing, he even provided us with materials to do parts of the work. We formally complained about this on the 10th of Last month, and was told by the customer services manager we would hear a response from the construction director within 10 days. We are still waiting. Every problem seems to be ignored or suggested fix being silicon or painters mate. Roofs leaked, external doors leak, silicon will fix it. No apparent Interest in fixing issues and now I have to wait for yet another inspection, pushing well into my 2 year snagging period. To top it off Construction Manager and Customer Service Manager both told me not to go to NHBC. This quality of work and customer service on the doorstep of the original founder Billy Robertson is truly awful.

Matthew · 9 April 2021 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

Nice site,area and designs however the…

Nice site,area and designs however the workmanship is shoddy,not snagged or checked and the after sales service is shocking. After Sales/Customer care does not exist! My recommendations to any potential buyers is log every finite detail or do not buy at all from this company! They are no where near from being a 5 star builder and definitely not an executive house builder!

Jonathan · 8 April 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

We had a great experience with…

We had a great experience with Robertson homes. Our initial contact was with Diane who was the sales representative. She was fantastic throughout, always attentive and very prompt in getting back to us. She made the whole process straight forward and was always available if we had questions.Once our house was ready the move was effortless, Robert the site manager was again always available and checked on us regularly in the first few weeks to make sure everything was going to plan. All the staff on site were extremely respectful as we were one of the first homes to be ready so a lot of building work still going on when we first moved.The home itself is exactly as we had wanted it, we were able to go to the Ashley ann showroom to pick our kitchen which we love.Overall we are extremely happy with our new home and the service provided by Robertson homes.

Grace · 8 April 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

We absolutely LOVE our new Robertson…

We absolutely LOVE our new Robertson home it's a really gorgeous spacious house, really good build quality compared to the other well known house building brand on the same estate and with much better thought out use of space inside, all the fittings inside the house are top quality and the whole feel of the house speaks quality.We had one slight issue with a seal in the main bathroom and the site manager had it fixed the same morning we noticed/reported it.

John · 6 April 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

Excellent Journey start to finish!

The experience we have had throughout our journey with Robertson homes from first contact to exchange has been nothing short of amazing. From our first contact Diane has been fantastic. Not only has essential communication and information sharing been great, she has also ensured it has felt personal and been so supportive within our journey. The site team have also been amazing, Robert has been available to answer any questions and queries and kept us up to date with everything. Our move in was the smoothest move we have experienced and any issues were dealt with really quickly and in line with restrictions currentlyIn place. As one of the earlier houses in this part of the development there are still building works around us, however we have been so impressed with how this is managed and the consideration given to those already in their homes, I actually think I’llMiss it when it’s finished! We wouldn’t hesitate to recommend Robertson homes to anyone considering a new build purchase. The customer care, selection choices and finishes have been great and our whole experience has been so positive and felt completely personal to us not just the same as everyone else which we recognise will have been even tougher with the current situation and restrictions in place.Thank you so much to everyone at Robertson Homes from our whole family, we are delighted to be in our beautiful home to start our next chapter.

Morven · 5 April 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

Google

Rating only, no written review.

John · 28 March 2021 · Robertson Homes Dunbar

★★★★★ 1/5

Google

I've had an absolutely horrendous experience with this house builder. DO NOT BUY.

T · 28 March 2021 · Robertson Homes Dunbar

★★★★★ 5/5

Google

Rating only, no written review.

Paul · 26 March 2021 · Robertson Homes Billingham

★★★★★ 3/5

Google

Rating only, no written review.

Phillip · 26 March 2021 · Robertson Homes Billingham

★★★★★ 5/5

Google

Simply a cut above the rest

George · 26 March 2021 · Robertson Homes Billingham

★★★★★ 5/5

Trustpilot

GREAT GLEN HALL

I have visited this development a couple of times and have been blown away by the standard of this period building conversion. I viewed both townhouses and apartments and was very impressed by the standard of the accommodation and finishings.Liz from Robertson Homes was very helpful and knowledgeable about the development and incentives available to me. I only hope i can secure a purchase of one of these in the near future!

Hopeful · 24 March 2021 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

Awful experience

Awful experience with Robertson’s. After months of delays to the completion date, I moved in just at the start of the first lockdown. Some of the work on the house had not even been completed when I moved in. My snagging list was huge but, understandably, this was put on hold. Communication about this on resumption of services was poor. Contractors didn’t turn up to appointments. There was a considerable turnover of contractors. Much of the snagging work has been poor or non-existent - the site manager has marked things as completed when they haven’t been addressed at all. I’ve had to spend hours on the phone to various contractors sorting appointments etc myself. My neighbours have had the same experiences, being fobbed off with constant excuses and, at times, rude responses. The wardrobe interiors offered to me were not actually compatible with the size of wardrobes in the house, and customer service has done nothing about this nearly a year on. I’ve reported broken roof tiles, and nothing has been done. Having been at home for large parts of the year with kids at home, I and my neighbours have complained multiple times about the foul language of the contractors on site being shouted at volume all day long. Overall, there’s a feel of cost-cutting and lack of care throughout, but it’s the ‘we”ll take your money then leave you to deal with the poor quality yourself’ attitude that is the worst. This was the first time I’ve bought a new build home, and I’m appalled if this is a normal experience.

G · 19 March 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

Great experience when buying our home…

Great experience when buying our home up at Great Glen Way. Nice professional, friendly staff!! Would highly recommend a Robertson home!

Ian · 18 March 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

Highly recommend Robertson homes

Highly recommend Robertson homes. They are very knowledgeable and offer a great range of sales schemes to help with selling your property allowing an easy move into your new home. They offer high quality well thought out properties

Alexandra · 18 March 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

Fair Acres Dunbar - A good move for us!

We are delighted with our new home in Fair Acres. Having always lived in much older houses this is our first brand new house. We have found few snagging issues and these are minor: they will be attended to once lockdown is over. I cannot speak highly enough of the Robertson team here, both in sales and in site management. And our neighbours are great!A good move for us!!

Johnston · 17 March 2021 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

Shocking build quality

Shocking build quality, dreadful after-sales support, issues and defects take months to remedy. Wherever you look there's evidence of penny-pinching and corner-cutting in these new builds. To anyone who's considering buying from Robertson Homes - 'Caveat Emptor.'

AlanHH · 16 March 2021 · Robertson Homes Bournmoor

★★★★★ 2/5

Trustpilot

Could not care less company

When lock down came due to covid we were hounded by Robertson for the money. They did not care that we were not allowed to move at that point. Once we got the keys and could get a look at the apartment what a disappointment. The only room that had nothing wrong with it was the spare bedroom and in that room we had to pay for a wardrobe to be installed as it did not come as standard. In the on suite the toilet was not secured down properly there is no shaver socket and when i asked about it was told it is not installed in basic accommodation. In the master bedroom where the bed goes there is only one socket and one on another wall but it is not for the tv as it has one opposite the bed when i asked about this was told it's not on the plans looks like some one has put it on the plans in the wrong place so not getting a socket will probably have to put one in at our own cost. The handle on the bedroom door came of also there was also some cosmetic work in the hall way . In the living room and kitchen area the door leading out to the garden area was covered in cement and we were told this would be cleaned before we moved in but was not also it has taken some paint of the door. There were two holes above the kitchen cupboards. The door closure started pulling the surround panel away . The cupboard doors were not level then they started coming loose and now one has fallen off and a second one is just about falling off the kitchen was installed by Riverside Kitchens of Elgin. Also we had to clean the floor as it was filthy after a few weeks we started to see damp appearing on the wall by the door leading to the garden area it looks as if they had not done an inspection before handing it over. I did a lot of the snagging myself because of covid but the after sales service is slow so i could not in all honesty recommend Robertson Homes as a place to buy. I also forgot the shower in the main bathroom leaked very badly also the internet has not been installed properly.

John · 3 February 2021 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

Dunbar Fair Acres

Houses well designed and appointed in a great location but the sales process, and particularly post reservation, leaves a lot to be desired. Incentives grudgingly offered, and after a lot of theatre involving stepping outside to call the "sales manager" etc. Sales team operating out of a show-home what barely functioning IT and no ability to take payments for extras (bullet dodged), creating a bad impression entirely out of line with the sales pitch and website. Extras offered are different to the RH website and tile samples are unceremoniously dumped in a dusty garage to review - would have expected more when about to spend £10k. The extremely aggressive legal team take an approach not commensurate with the stage of build (to insulate RH against any drop in prices I guess), despite being in an extremely strong position as a buyer and having over 9 months until build completion. Overall, the impression created was that the individual customer experience didn't matter due to overall demand and the fact there would more than likely be some other mug along to reserve.

Editraveller · 3 January 2021 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

Avoid this builder at all costs the…

Avoid this builder at all costs the build quality is absolutely shocking and the aftercare/defect repair is non existent. The after sale teams sole purpose is to get past the 2 year deadline with as little outlay as possible and hope by wearing you down you simply pay for the repairs yourself. I have a garden that is waterlogged 12 months of the year, a front door that was so poorly fitted it had to be completely replaced. Still not painted (undercoat only) 12 months later, 2 inch gaps in the soffits that they insist is within spec so refuse to fix, mono block that is as level as the North Sea. I could go on for another couple of hours but enough said DO NOT BUY A HOUSE FROM THIS BUILDER you will regret it.

Gary · 13 November 2020 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

Bought a new home in the north east…

Bought a new home in the north east which was clearly not ready when we moved in. Snagging list is a mile long and finding someone on the ground who wants to just fix things is impossible. Repairs don’t happen when planned, items in the house continue to break, and the company position is ‘we don’t compensate for issues’. They had overbuild the back of my house due to originally getting it wrong, they just don’t take accountability for the quality. Homes are a lovely design just poorly executed.

DeanB · 23 October 2020 · Robertson Homes Dunbar

★★★★★ 1/5

Trustpilot

Well where do you start a snagging list…

Well where do you start a snagging list as long as your arm, garden floods walls not straight massive cracks drive sinking water leaks damp it goes on and on. The finish is an absolute disgrace 300k and painted by a 5 year old. When you call to get it fixed nothing happens had faults last so far 478 days avoid these cow boys like the plague modern day cowboys.. DONT WASTE YOUR MONEY

Luke · 15 October 2020 · Robertson Homes Bournmoor