Trusted Agent profile

Robert Luff and Co estate agents in Worthing, Hove and Lancing

4.8

★★★★★ Excellent

1,110 reviews across 4 offices and 4 platforms

Robert Luff and Co has four offices, in Worthing (two offices), Hove and Lancing. Together they have 1,110 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,051

Reviews on Google

All 4 offices

Facebook logo

4.5 / 5

25

Reviews on Facebook

Business-wide

Yell logo

4.1 / 5

9

Reviews on Yell

All 4 offices

Trustpilot logo

25

Reviews on Trustpilot

Business-wide

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Our offices

Robert Luff and Co's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Robert Luff and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Robert Luff and Co office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Just completed on a property in Worthing. Everyone we delt with at Robert Luff were professional and attentive. Jack helped negotiate a fair deal with our vendors when complications arose in the building survey. All-round good, honest and proactive estate agents.

Cormac · 27 November 2025 · Robert Luff and Co Worthing (30 Guildbourne Centre)

Agent replied · 27 December 2025

Thank you so much for taking the time to leave this fantastic review Cormac. We’re delighted to hear that your purchase in Worthing has completed smoothly and that you found the whole team professional and attentive throughout. Jack will be especially pleased to know his support during the survey complications helped secure a fair outcome for everyone involved. Your kind words about our honest and proactive approach mean a great deal to us. If you ever need anything in the future, we’re always here to help. Enjoy your new home!

5/5

Google

I was dealing with Logan in my property search. He responded promptly and helpfully. He gave me all the information I required and seemed very aware of market conditions etc. would definitely use him again.

Susan · 27 November 2025 · Robert Luff and Co Worthing (30 Guildbourne Centre)

Agent replied · 27 December 2025

Thank you so much for your lovely review Susan, We’re really pleased to hear that Logan was able to support your property search … More

5/5

Google

We have just sold a flat through Robert Luff and highly recommend them for the service we received. We were in regular contact with Phil who was a huge help throughout the entire process. Phil went above and beyond at every stage. We don’t live locally and Phil gave us advice on repairs that needed doing and suggested companies who could undertake the work, held the keys, provided access to allow for the repairs to be undertaken. Phil was kind enough to do meter readings as well as giving us regular updates and advice regarding the sale. It took a while to sell due to various complications but Phil remained patient and committed to seeing the sale through to completion. We would not hesitate to use Robert Luff again for either lettings or sales

Felix · 17 November 2025 · Robert Luff and Co Hove

Agent replied · 17 April 2026

Thank you so much for taking the time to leave such a thoughtful and detailed 5-star review! We’re so pleased to hear how well Phil looked after you throughout your sale, especially given the added challenges of managing things from a distance. His hands-on support, patience, and local knowledge truly reflect the care we aim to provide for every client. It’s great to know his efforts made the process easier and gave you peace of mind from start to finish. We’ll be sure to pass on your kind words to Phil and the rest of the team. Thank you again for trusting Robert Luff & Co , we’d be delighted to help you again in the future, whether for sales or lettings. The Robert Luff & Co Hove Team

5/5

Google

Highly recommend. Brilliant service on both our sale and purchase.

Lauren · 17 November 2025 · Robert Luff and Co Hove

Agent replied · 17 April 2026

That's great to hear, thank you for the feedback Lauren and of course the 5 Stars! That means a lot to the team. We wish you all the very best in your new home and do hope you'll continue to recommend us to family and friends in the future. The Robert Luff & Co Hove Team

5/5

Google

I really couldn’t recommend Heb and his team enough they went above and beyond to try and sell my flat which was a difficult sale. They went out of their way to check my flat was in working order and organise tradesmen and paperwork and yeah I highly recommend them five stars.

Sarah · 17 November 2025 · Robert Luff and Co Hove

Agent replied · 17 April 2026

Thank you so much for your brilliant 5-star review Sarah. We’re delighted to hear that Heb and the team went the extra mile to support you through what sounds like a challenging sale. Their commitment to keeping everything on track, from organising tradespeople to ensuring your flat was ready to go really shows the care and dedication we strive to deliver. Your recommendation means a great deal to all of us here at Robert Luff & Co. We truly appreciate you taking the time to share your experience, and we wish you all the very best for the future. The Robert Luff & Co Hove Team

5/5

Google

Phil Bennett came round to value our property. He was one of five local agents we asked to provide a valuation. The agents valuations ranged hugely. In our opinion Phil was the most prepared and had the most local knowledge for our very specific little group of streets. His valuation discussion included lots of local knowledge with sale agreed prices and valuations he had given for other similar properties within the close area - it wasn’t just a printout from rightmove (although he also had this information as well). Phil managed to achieve very very close to his valuation which was significantly higher than any of the other agents. We are therefore incredibly grateful to Phil as none of the other agents thought the house was worth close to the number he achieved. Phil and his team supported us closely throughout not just the viewings but also the entire sales process and kept close contact with our solicitors and buyers to make sure the sale all went through smoothly. We have now completed and could not be happier with the work of Phil and his team. We would very strongly recommend Robert Luff & Co.

Daniel · 17 November 2025 · Robert Luff and Co Hove

Agent replied · 17 April 2026

What an incredible review, thank you so much for taking the time to share your experience! We’re thrilled to hear how impressed you were with Phil’s local knowledge, preparation, and attention to detail. His deep understanding of the Hove market and commitment to getting the best possible result really shine through in your review, and we’re so pleased he was able to achieve such a fantastic outcome for you. It’s also great to know the team’s communication and support helped make the whole process, from valuation to completion, smooth and stress-free. Your recommendation means a great deal to Phil and everyone here at Robert Luff & Co. Congratulations on your successful sale, and thank you again for placing your trust in us! The Robert Luff & Co Hove Team

5/5

Google

Thanks so much to Heb, Haydn and the team for all their support, help and positivity while I bought a flat. They did a great job!

Martina · 17 November 2025 · Robert Luff and Co Hove

Agent replied · 17 April 2026

That's great to hear Martina, and thank you for taking the time out to share your experience by way of such a glowing 5 star review! We wish you all the very best in your new flat. The Robert Luff & Co Hove Team

5/5

Google

Would always recommend Heb and the team! They were a huge support and made everything much easier, personal and stress free for us first time buyers ☺️ Heb went above and beyond to make sure we were informed, happy and helped us with anything we needed. From first viewings to completion, the whole team really made everything hassle free, were always available to help us with any concerns or issues that arose and were always patient with our questions. We couldn't have done it without you, so thankyou all!

Lucy · 17 November 2025 · Robert Luff and Co Hove

Agent replied · 17 April 2026

Thank you so much, Lucy, for your lovely 5-star review. We’re thrilled to hear that Heb and the team made your first home buying experience such a smooth and positive one. It’s great to know you felt supported and well-informed throughout the journey, that’s exactly what we aim for. We’ll be sure to pass on your kind words to everyone involved, and we wish you all the best as you settle into your new home! Thank you again for choosing Robert Luff & Co

5/5

Google

our purchase was complicated with very tight timelines. Heb and his team were always responsive and worked diligently to resolve the issues. I don't know if we could or would have completed this deal without his professionalism and hard work.

Edward · 17 November 2025 · Robert Luff and Co Hove

Agent replied · 17 April 2026

Thank you so much for the 5 star review Edward. We’re so pleased to hear that Heb and the team were able to support you through what sounds like a complex purchase. Their dedication and responsiveness really shine through in situations like this, and it’s wonderful to know their efforts made the difference. We truly appreciate your kind words and wish you all the best in your new home. The Robert Luff & Co Hove Team

1/5

Google

Natalie dealt with the sale of our house in Shoreham, She came round for an introduction and valuation, she was very attentive and professional, we agreed for her to sell our house and we signed the agency forms, this is when it all changed …

Russell · 16 November 2025 · Robert Luff and Co Lancing

Agent replied · 12 November 2025

Dear Russell and Jane, Thank you for taking the time to share your feedback. We’re genuinely sorry to … More

5/5

Google

Really impressed with Robert Luff and especially Scott from the Goring office. He came and valued my elderly mums house in the late summer. I have to say that Scott was friendly, patient, polite and above all, very professional as he navigated my mum through the process. Although she decided not to sell in the end, if she were to ever change her mind, she would instruct RL in an instant. I’ve also dealt with a few of the team at RL for separate matters, and their knowledge and expertise is second to none.

Simon · 13 November 2025 · Robert Luff and Co Worthing (2 Boxgrove Parade)

Agent replied · 13 October 2026

Thank you so much for your wonderful 5 star review Simon. We’re delighted to hear that Scott and the team at our Goring office made such a positive impression. Scott takes great care to ensure every client feels supported and well informed, so your kind words mean a lot. We completely understand your mum’s decision and truly appreciate your trust in us, should she ever decide to move forward in the future, we’d be honoured to assist.

5/5

Google

Jamie, Dave & the rest of the gang in Goring were brilliant!! Always helpful giving advice, viewings & information whenever we called up. Also used their Mortgage broker Andrew who was brilliant. Thanks guys

Janey · 13 November 2025 · Robert Luff and Co Worthing (2 Boxgrove Parade)

Agent replied · 13 October 2026

Thank you so much for your lovely 5-star review! We're thrilled to hear that Jamie, Dave, Andrew, and the whole Goring team were able to make your experience such a positive one. Your kind words mean a lot to us, and we’re delighted you found our advice and support helpful throughout the process. Thanks again for choosing Robert Luff & Co, we wish you all the best in your new chapter and do hope you will recommend us to friends and family in the future.

5/5

Google

I can’t thank David King and the team at Robert Luff & Co enough! David was unbelievable from start to finish, always on top of things, keeping me updated, and somehow stayed positive through every hiccup along the way. So glad I chose to purchase my first house through them - highly recommend!

Robbie · 13 November 2025 · Robert Luff and Co Worthing (2 Boxgrove Parade)

Agent replied · 13 October 2026

What a wonderful review! Thank you Robbie. We’re thrilled to hear that David King and the rest of the team at Robert Luff & Co made your first home-buying experience such a positive one. Buying your first property can be a rollercoaster, so it’s wonderful to know that David’s communication, positivity and persistence helped guide you through every step. We’re truly grateful you chose to purchase your first home with us, and your recommendation means a lot. Wishing you many happy years in your new home. All the best.

5/5

Google

Purchased and Sold through Robert Luff and would be happy to use again. Heb and the team have done a great job with our listing and have been helpful and enthusiastic throughout. Every time we needed to call and speak to somebody they were on the other end of the phone, and communication and updates have been great. We got a good price on our purchase and sale. Everything you need from a good estate agent really - would recommend!

Oliver · 11 November 2025 · Robert Luff and Co Hove

Agent replied · 17 April 2026

Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience buying and selling through Robert Luff & Co. Heb and the team in Hove will be thrilled to know their hard work and communication made the process smooth for you. We really appreciate your kind words and recommendation, it means a lot to us. Wishing you all the best in your new home, and we’d be more than happy to help again in the future should you need our services.

5/5

Trustpilot

Harvey Bliss X

Hi, so I would just like to say a big shout out to Harvey Bliss. I applied for my house, and almost straight away I received a call from lovely Harvey. I was actually out for lunch with my family, however, we just hit it off and the conversation just flowed, my lunch left on the table lol. It turns out Harvey has the same birthday as one of my children, that’s how at ease he made me feel, to get to that level of conversation. In spite of the fact of a couple of things that did not make the criteria for our home, Harvey convinced the landlord to meet me and my dog ( pets were a no ). A few tricks from Maggie 🐾🐾 and Harvey’s persistent voice for me, sealed the deal ! We now live in what I would describe as our dream house. Harvey is a young man, with an old mature head on his shoulders. He is charming, he is professional, he is fantastic at his job. But he is also kind and genuine, and see’s the potential in someone like me. My children and I fell in love with this house, and were very desperate in need to move. My youngest was being bullied, they were turning up at our old house. Harvey made this happen. And I will be forever grateful to him, for the rest of our lives. 🙏 My child is now thriving, where before she was overdosing and self harming 😞 Harvey changed her life, all of our lives. He showed me that it’s not all about the rules as such, but about the trust. Harvey put his whole trust in me and I will never let him down. This young man is going to fly in his career, because of who he is, as well as how amazingly he carries out his job. Because he is also a people person, who gets it. Who listens and understands the situation. He has empathy and I hope his parents are extremely proud. ☺️ Thank you Harvey, because, unbeknown to you, you changed our lives around, for the better. You have no idea. Keep flying high mate. You deserve the best in life and I hope you climb that ladder to the top ! I have no doubt you will. Loads of love, Paula and kids ( and dog and cat ) ☺️ Beautiful kid, so grown up. 🙌 Thank you 🙏 xx

Paula · 5 November 2025 · Robert Luff and Co Lancing

5/5

Google

All dealing with Robert Luff staff have been friendly and helpful. Their speed of response to any questions or concerns I raised has been impressive.

Chris · 29 October 2025 · Robert Luff and Co Lancing

Agent replied · 12 November 2025

That's great to hear Chris. Thank you for taking the time to leave us such a lovely review. We do hope you'll return should you need our services again in the future.

5/5

Google

We have just sold our apartment through Robert Luff & Co. Cannot thank them enough! Their staff have always been friendly and helpful, making the process simple and straightforward. A special mention to one of their Directors, Heb. We have …

Aron · 17 October 2025 · Robert Luff and Co Hove

Agent replied · 17 April 2026

Thank you so much for your kind words and for choosing us to sell your apartment. We’re delighted to hear the process felt simple and straightforward, and that Heb and the team were able to support you throughout. Your recommendation means … More

5/5

Google

Highly recommend Robert Luff Estate Agents, they were incredibly helpful and professional throughout the sale of our property.

Emma · 17 October 2025 · Robert Luff and Co Hove

Agent replied · 17 April 2026

That's so wonderful to hear! Thank you for taking the time to share your experience Emma and leave us a fantastic review! We do hope you'll continue to recommend Robert Luff & Co to friends and family in the future. Thank you again for choosing us.

5/5

Google

Phil at Robert Luff was excellent in my recent purchase of my first property. He handles things promptly and I never felt like there was anything I couldn't ask for. Great service and a smooth purchase process!

Joe · 17 October 2025 · Robert Luff and Co Hove

Agent replied · 17 April 2026

Thank you for your lovely review and congratulations on your first home! We’re so pleased to hear Phil was able to guide you through the process and make everything feel smooth and straightforward. Your kind words mean a lot, and we wish you all the best as you settle into your new property. Thank you again for choosing Robert Luff & Co

5/5

Google

Can I thank the whole team from the first viewing to completion, they were great . Heb was my contact point and he was chasing issues and really made it all happen . Many thanks

Narinder · 17 October 2025 · Robert Luff and Co Hove

Agent replied · 17 April 2026

Thank you for taking the time to leave us such a positive review Narinder. We're pleased to hear you had such a positive experience with the Hove Team and do hope you'll continue to recommend us to friends and family in the future. Wishing you all the very best in your new home.

5/5

Google

We've been shown a couple of properties by Charlie. He really impressed us with his local knowledge of the area and neighbours on one of the viewings in particular. Charlie has been very helpful and not at all pushy.

Katie · 17 October 2025 · Robert Luff and Co Hove

Agent replied · 17 April 2026

Thank you so much for taking the time to leave Charlie such positive feedback Katie. We do hope you'll continue to recommend our services to friends and family. The Hove Team @Robert Luff & Co

5/5

Google

Really good service from the team in a challenging market they managed to sell my flat and chase it through to completion for me.

Nick · 17 October 2025 · Robert Luff and Co Hove

Agent replied · 17 April 2026

Thank you for taking the time to leave us such a glowing review Nick, so pleased you managed to get your flat sold with the Team in Hove. We wish you all the very best in your new home and do hope you'll recommend us to friends and family in the future.

1/5

Trustpilot

Robert Luff have to be the worse…

Robert Luff have to be the worse company that I’ve ever dealt with. I telephoned them about a property advertised to let in Tarring and spoke with the lettings manager. I was told that a couple of people had been seen by the owners but no decision had been made about their suitability for the property. I asked to be kept updated. After a couple of days I again contacted the agents and asked to speak with the lettings manager, as he was the only person who was dealing with the property in question. I was told that he would call me back in an hour as he was out of the office. No call back. Over the course of the following 5 days I phoned them 3 more times and was told that he was either on another call or in a meeting. 2 weeks later I still have not been called back. I emailed the company director to complain 7 days ago and have not received any response from him either. An annoyingly, unprofessional and disrespectful company.

Steve · 14 October 2025 · Robert Luff and Co Lancing

Agent replied · 25 December 2025

We’re very sorry to hear about your experience and the frustration it’s caused. This certainly isn’t the level of service we aim to provide, and we completely understand how disappointing it must have been not to receive the updates and communication you were expecting. We take your feedback seriously and will be looking into what went wrong. Thank you for bringing this to our attention , we genuinely appreciate the chance to improve our service.

5/5

Google

Absolutely brilliant from start to finish. I bought apartment/shared ownership. Agent who did viewing was professional, polite and had very good manners. Then Phil, Director, took over. Phil was great, prompt responses, called when needed, he was always up to date with all the information/stages, chased broker/solicitors up, negotiated between buyer/seller. Phil even helped to organise things that were not really his responsibility. Things like WiFi in the flat/buying and selling kitchen equipment/curtains. Absolutely amazing. This was my first property, I had no idea what I’m doing, but I felt like I’m in good hands the whole way. Thank you for making things go so smooth. Lilly

Simple · 11 October 2025 · Robert Luff and Co Hove

Agent replied · 17 April 2026

Thank you so much Lilly, for such a wonderful review and for sharing your experience. Buying your first property is such a big step, and we’re delighted to hear that Phil and the team were able to make the process feel smooth and supportive from start to finish. It’s great to know that the extra touches made a real difference and helped you feel in safe hands. Congratulations on your new home, we wish you every happiness there and we do hope you'll continue to recommend Robert Luff & Co to friends and family in the future.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Robert Luff and Co

Which Robert Luff and Co office has the most reviews?

Worthing (30 Guildbourne Centre) has the most, with 443 reviews rated 4.6 out of 5, followed by Worthing (2 Boxgrove Parade) with 436.

Where are the Robert Luff and Co offices?

The four Robert Luff and Co offices, by town:

Has Robert Luff and Co won any awards?

Yes. In The Trusted Agent 2026 awards: Robert Luff and Co, Worthing won Trusted Agent; Robert Luff and Co, Hove won Trusted Agent; Robert Luff and Co, Worthing won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent