Trusted Agent profile

Robert Luff and Co estate agents in Worthing, Hove and Lancing

4.8

★★★★★ Excellent

1,110 reviews across 4 offices and 4 platforms

Robert Luff and Co has four offices, in Worthing (two offices), Hove and Lancing. Together they have 1,110 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,051

Reviews on Google

All 4 offices

Facebook logo

4.5 / 5

25

Reviews on Facebook

Business-wide

Yell logo

4.1 / 5

9

Reviews on Yell

All 4 offices

Trustpilot logo

25

Reviews on Trustpilot

Business-wide

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Our offices

Robert Luff and Co's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Robert Luff and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Robert Luff and Co office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

All the staff working at RobertLuff&co agency were very supportive, helpful and professional. They have dealt with any enquiries in timely manner, explaining things in details, made the sale process smooth and easy. If you are intending to sell or buy a property, we highly recommend Robert Luff&Co Agency.

Livia · 17 January 2026 · Robert Luff and Co Hove

Agent replied · 17 April 2026

Thank you very much for your kind 5-star review. We’re delighted to hear that you found our whole team to be supportive, helpful, and professional, and that your enquiries were handled promptly and clearly. Making the sales process as smooth and straightforward as possible is always our aim, so it’s great to know this was your experience. Thank you for your recommendation, it’s truly appreciated. We wish you all the very best and would be happy to help again in the future.

5/5

Google

I have had an outstanding experience with Robert Luff Hove. The team, Phil, Heb, Charlie, and Haydn, have truly gone above and beyond from start to finish. They are friendly, professional, and incredibly dedicated to helping their clients. I highly recommend them!

Kae · 17 January 2026 · Robert Luff and Co Hove

Agent replied · 17 April 2026

Thank you so much for your fantastic 5-star review. We’re thrilled to hear that you had such an outstanding experience with our Hove team. Phil, Heb, Charlie, and Haydn will be delighted to know that their friendliness, professionalism, and dedication made such a positive impression from start to finish. Thank you for your recommendation, it really means a lot to us. We look forward to helping you again in the future whenever you may need us.

5/5

Google

Want to give a big thanks to the whole Hove team of Robert Luff & Co. who were very approachable, responsive and supportive, clearly communicating well with each other, in a recent purchase, I managed on behalf of a son, of a flat sold by their client. They worked well with solicitors we were using already, but were also their recommendation too, and guided us to particular representatives that they directly liase with, which was helpful and worked really well in moving from an agreed price - negotiated without any nonsense - at speed to completion in a necessarily tight target of only just over 2 months. Although achieving the sale was in everyone’s interests of course, they played an important part, particularly facilitating several viewings and maintaining good and speedy contact as needed. From my ‘buyers’ perspective they were fully engaged agents for the sale on behalf of their client and while I spoke with and met each of Phil, Heb and Haydn I would like to highlight particularly Charlie’s personable, professional service. I would use them again as either buyer or seller - that, I think, is enough said. Bill and Tom Godfrey.

William · 17 January 2026 · Robert Luff and Co Hove

Agent replied · 17 April 2026

Thank you so much, Bill and Tom, for taking the time to leave such a thoughtful and detailed 5-star review. We’re delighted to hear that the Hove team provided an approachable, responsive, and well-coordinated service throughout the purchase, especially given the tight timescales involved. It’s great to know that our communication, pragmatic negotiation, and close collaboration with solicitors helped move matters swiftly from agreed price to completion. Your kind words about the whole tea, Phil, Heb, Haydn, and especially Charlie are very much appreciated, and we’ll be sure to share your feedback with them all. Delivering a smooth and professional experience for both buyers and sellers is exactly what we aim for, so it’s particularly rewarding to hear this from a buyer’s perspective. Thank you again for your recommendation. We’d be very happy to work with you again in the future, whether as buyer or seller.

5/5

Google

Kelly has been wonderful over a very long period of time so this is well overdue! I have been having a string of issues at my property and all members of staff have been helpful. But Kelly always goes the extra mile, so deserves a special mention. Thanks for everything and helping reduce the stress!

Jon · 16 January 2026 · Robert Luff and Co Worthing (2 Boxgrove Parade)

Agent replied · 16 April 2026

Thank you so much for taking the time to leave such a thoughtful 5 Star review Jon. We’re delighted to hear that our team has been able to support you during a challenging period at your property, and we truly appreciate your patience throughout. Your special mention of Kelly is especially lovely to read. She consistently strives to go above and beyond, and your kind words perfectly reflect the care and dedication she brings to her role. We’re so pleased that we could help reduce some of the stress for you, and we’re always here should you need anything further. Thank you again for your trust and for sharing your experience.

5/5

Google

A very professional and engaging team, who despite multiple setbacks, continued to pursue and chase other parties on our behalf. Very pleased with the service recieved and would highly recommend them to all.

Martin · 16 January 2026 · Robert Luff and Co Worthing (2 Boxgrove Parade)

Agent replied · 16 April 2026

Thank you very much for your 5 Star review. We’re really pleased to hear that you found our team professional and engaging, and that we were able to support you throughout the process, even when faced with challenges along the way. Persevering on our clients’ behalf and keeping things moving is something we take great pride in. Thank you for your recommendation. It’s very much appreciated, and we’d be delighted to help you again in the future.

5/5

Google

Robert Luff has been a really great letting agents for me and GF over the last year and a half. A massive shout out to Kelly as well who has been a star throughout our tenure making sure were always ok and the flat is always up to standard. …

Charlie · 16 January 2026 · Robert Luff and Co Worthing (30 Guildbourne Centre)

Agent replied · 14 January 2026

Thank you so much for your wonderful 5 Star review. We’re delighted to hear that you and your girlfriend have had such a positive experience with us over the past year and a half. … More

5/5

Google

From start to finish Robert Luff have been exceptional. Morgan was always smiling showing potential buyers around and did a great job in explaining all aspects of the house and surrounding area, not just showing each room. Once we agreed a …

Will · 16 January 2026 · Robert Luff and Co Worthing (30 Guildbourne Centre)

Agent replied · 27 December 2025

Thank you so much for your kind 5 star review and for taking the time to share your experience with us. … More

5/5

Google

Having just completed on a property, I would highly recommend Robert Luff estate agency. Natalie and Callum did an excellent job. Throughout the whole process they went above and beyond to support me, always finding time to allow viewing at very little notice. Very honest and knowledgable regarding property, area, aminities. Natalie and Callum in Lancing office are a credit to the agency. Many thanks to them both.

Mandy · 14 January 2026 · Robert Luff and Co Lancing

Agent replied · 16 April 2026

Thank you so much for your fantastic 5-star review and recommendation. We’re thrilled to hear that your experience with Robert Luff & Co was such a positive one, and congratulations on completing on your property! Natalie and Callum will be delighted to know their efforts made a real difference. Providing honest advice, local knowledge, and being flexible with viewings are things we take great pride in, so it’s wonderful to see this recognised. We'll be sure to pass your kind words onto the team at Lancing. Wishing you every happiness in your new home, and thank you again for choosing Robert Luff & Co.

5/5

Google

Robert luff lancing very professional from start to finish. Fantastic friendly communication and great people to work with. Look forward to using you again to sell my next house. Thanks

Simon · 13 January 2026 · Robert Luff and Co Lancing

Agent replied · 16 April 2026

Thank you very much for your kind 5-star review. We’re delighted to hear that you found the Lancing team at Robert Luff & Co professional from start to finish, with friendly communication throughout. It’s always our aim to make the process as smooth and positive as possible, so your feedback is greatly appreciated. We look forward to working with you again when the time comes to sell your next home. Thank you once again for choosing Robert Luff & Co

5/5

Google

We purchased a house via Robert Luff and they could not have been more helpful. Jamie Bryant has been with us every step of the way - from first viewing to chasing solicitors, Jamie has worked tirelessly to get us to the end. He’s never too busy to take a call and always does what he says he will do and does it with a smile. I would 100% recommend

Jessica · 13 January 2026 · Robert Luff and Co Worthing (2 Boxgrove Parade)

Agent replied · 16 April 2026

Thank you very much for your fantastic review. We’re so pleased to hear that you had such a positive experience purchasing your home through Robert Luff. Jamie will be delighted to know that his dedication, approachability, and hard work made such a difference throughout your journey, from the first viewing right through to completion. Your comments about his reliability and willingness to always make time truly reflect the level of service we strive to provide. Thank you for your recommendation; it really means a great deal to both Jamie and the wider team. Wishing you all the very best in your new home.

1/5

Google

Very unhappy with David King at Ribert Luff. I was in a chain for over a year, I bumped into my potential buyer who informed me that it had broken 4 weeks previously. When I asked mr King why ge hadn't told me , his answer was I didn't want to upset you. As a woman on my own, I found this sexist and unforgivable. I will be writing to his manager. Also take that damnedsold sign away for the 3rd time asking!! C.A.Sherriff

Carolyn · 13 January 2026 · Robert Luff and Co Worthing (2 Boxgrove Parade)

Agent replied · 16 April 2026

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and the frustration this situation has caused you. As with any client and in your case a returning client, we want to get this right for you. David is a very valued and long standing member of our team who consistently goes above and beyond for his clients, which is reflected in the many positive reviews he receives. That said, we take all feedback seriously and appreciate you bringing this matter to our attention, as it allows us to review what has happened and ensure we learn from it. We are also sorry for the ongoing issue with the sold board, this will be addressed as a priority. Your comments will be shared with the Branch Director and we await your letter so we can look into this fully and follow up appropriately. Thank you again for raising your concerns, and we hope we can restore your confidence in our service.

5/5

Google

We received an excellent, professional and friendly service from Robert Luff & Co. We dealt mainly with Morgan Caiels who we have to say is a credit to the company. Morgan has a lovely demeanour about him and at all times maintaining utmost professionalism. He kept us completely informed at all times explaining everything clearly and was always contactable, promptly calling back if needed. Thank you to Morgan, and Luke too and all the staff at Robert Luff for an excellent service.

ROSE-MARY · 9 January 2026 · Robert Luff and Co Worthing (30 Guildbourne Centre)

Agent replied · 14 January 2026

Thank you so much for taking the time to leave us such a wonderful review. We’re delighted to hear that you received such an excellent, professional, and friendly service from our team. Your kind words about Morgan are especially appreciated, he truly is a credit to the company, and it’s wonderful to know that his professionalism, clear communication, and approachable manner made such a positive difference throughout your experience. We’ll also be sure to pass on your thanks to Luke and the rest of the team. Thank you again for taking the time to share your feedback, and we’re very grateful for your support.

5/5

Google

Attended a viewing with Callum. Very polite, friendly and extremely helpful estate agent

Justine · 20 December 2025 · Robert Luff and Co Lancing

Agent replied · 27 December 2025

Thank you for taking the time to leave us such a lovely review Justine. All the best with your property search.

5/5

Google

We were extremely lucky to have Luke Mills at Robert Luff, Worthing branch as our estate agent. Luke went above and beyond for us from day one until the very end. He shows genuine passion for his work, amazing negotiating skills and his …

Emma · 16 December 2025 · Robert Luff and Co Worthing (30 Guildbourne Centre)

Agent replied · 27 December 2025

Thank you so much for taking the time to share this wonderful review Emma. We’re delighted to hear that your experience with Luke Mills at the Robert Luff … More

5/5

Google

I had an extremely promising and optimistic initial conversation with Mr Logan considering I’m based in London and there is the distance between Worthing and London to …

DarshanaJS · 16 December 2025 · Robert Luff and Co Worthing (30 Guildbourne Centre)

Agent replied · 27 December 2025

Thank you so much for your wonderful 5 Star review We’re truly delighted to hear that your initial conversation with Logan was both reassuring and inspiring, especially given the distance and the important considerations you’re balancing as … More

5/5

Google

From start to finish our experience with Robert Luff has been great. We were relocating areas and each time we did a viewing it was quite a drive. Staff were always friendly, helpful and understanding when it came to viewings. Then when it …

Elizabeth · 16 December 2025 · Robert Luff and Co Worthing (30 Guildbourne Centre)

Agent replied · 27 December 2025

Thank you so much for taking the time to leave such a thoughtful and generous 5 Star review Elizabeth. We’re delighted to hear that your experience with Robert Luff & Co was a positive one from start to finish, especially during what can be … More

5/5

Google

We recently worked with Jack to sell our property. Jack was knowledgeable, responsive and kept us updated through every stage of the sale, seeing it through to completion. …

Steph · 16 December 2025 · Robert Luff and Co Worthing (30 Guildbourne Centre)

Agent replied · 27 December 2025

Thank you so much for the wonderful review Steph. We’re really pleased to hear that Jack’s knowledge, responsiveness and clear … More

5/5

Google

Dilly from letting is great. She will get things done for you and has very high standards. She is fast reacting, polite and very impressive. Ask her and it's fixed.

Peter · 14 December 2025 · Robert Luff and Co Hove

Agent replied · 28 December 2025

Thank you so much for your wonderful 5 Star review Peter. We’re delighted to hear that you’ve had such a positive experience with us. Dilly takes great pride in providing a high standard of service, and it’s fantastic to know her quick responses and proactive approach have made such a difference for you. We really appreciate your feedback and look forward to continuing to support you. If you ever need anything, just let us know!

5/5

Google

I would not hesitate to use Robert Luff for selling my home again. The persistence of attention to my sale right up until the last day of exchange was faultless. The photographer was exceptional plus I was offered drone shots. The EPC was arranged by Heb. A good buyer was selected. Advice was available to me throughout by phone which was always answered or calls returned. The rates are competetive but the service is hard to match. So much better than my previous experience. Thank you so much Heb and the team, Phil, Charlie and Hayden.

T · 14 December 2025 · Robert Luff and Co Hove

Agent replied · 28 December 2025

Thank you so much for your fantastic and detailed review, it truly means a lot to us. We’re delighted to hear that your experience with Robert Luff felt so seamless from start to finish. Heb and the team will be thrilled to know their persistence, communication, and support made such a positive difference throughout your sale. It’s great to hear you were pleased with the photography, drone shots, and EPC arrangement too, we work hard to present every home at its very best. Your kind words about our responsiveness and service, especially in comparison to past experiences, are deeply appreciated. Phil, Charlie and Hayden will also be so pleased to get a mention! Thank you again for your trust and for choosing us. We’d be honoured to help you again in the future whenever you need us.

4/5

Google

Rented for 3 years in Worthing, through Robert Luff. Fantastic service! Any issues, was looked at fast. Head of the Goring branch Kelly Johnson, took good care of us. 👌 …

Damiano · 13 December 2025 · Robert Luff and Co Worthing (30 Guildbourne Centre)

Agent replied · 27 December 2025

Thank you so much for taking the time to leave this wonderful review. We’re delighted to hear that your three years renting through us in Worthing … More

5/5

Google

All the team at Robert Luff and Co have made our move as easy and smooth as it could be. Kelly in particular was so accommodating and helpful with any ongoing questions or hiccups on our end. With any move, it’s always full of chaos and slight uncertainty that everything will go to plan, Robert Luff made the process so smooth and worry free.

Poppy · 13 December 2025 · Robert Luff and Co Worthing (2 Boxgrove Parade)

Agent replied · 13 October 2026

Thank you so much for taking the time to leave us a wonderful 5-star review Poppy. We’re thrilled to hear that the whole team at Robert Luff and Co helped make your move as smooth as possible. Moving can certainly feel chaotic at times, so it’s great to know that Kelly’s support and accommodating approach helped ease any worries along the way. Your kind words mean a lot to us, and we’re delighted that the process felt stress-free and well supported. Wishing you all the best in your new home.

5/5

Google

David in the Goring branch was excellent. When we purchased our new family home, David helped chase the estate agents selling our own house and provided us regular updates. David was professional and reliable. If we ever moved again we would certainly use him.

Louise · 13 December 2025 · Robert Luff and Co Worthing (2 Boxgrove Parade)

Agent replied · 13 October 2026

Thank you so much for your fantastic 5-star review Louise. We're delighted to hear that David from our Goring branch was able to support you throughout your move. Buying a new family home is such an important milestone, and it’s great to know that his communication, reliability and persistence in chasing updates made the process smoother for you. We truly appreciate your kind words and your trust. If you ever decide to move again, we’d be honoured to help you once more. Wishing you many happy years in your new home!

5/5

Google

Jamie, Dave and Scott have been amazing in assisting us with selling our house. Several fall throughs and they always got straight back onto finding us the next viewing and buyer. Even with the buyers which went through and them being very awkward, the team were always willing to help and assist in anyway they could to get our property sold. Thank you all for your hard work over the last 11 months

Lynn · 13 December 2025 · Robert Luff and Co Worthing (2 Boxgrove Parade)

Agent replied · 13 October 2026

Thank you so much for your wonderful 5-star review Lynn. It truly means a lot to hear that Jamie, Dave and Scott were able to support you every step of the way, especially through the fall-throughs and the challenges with your final buyers! We know how stressful the process can be, and we're delighted that the team’s persistence, communication and dedication helped get your sale over the line. Thank you for your patience and trust over the past 11 months. We really appreciate you taking the time to share your experience, and we wish you all the very best for the future in your new home.

5/5

Google

David was excellent as a go between with our purchase. He was involved in the previous sale / purchase 8 years ago which says alot. Thank you David !!

Andrew · 13 December 2025 · Robert Luff and Co Worthing (2 Boxgrove Parade)

Agent replied · 13 October 2026

Thank you so much for your lovely review Andrew. We’re delighted to hear that David was able to support you again with your purchase, returning to work with him eight years later is one of the greatest compliments we could receive. His consistency and commitment to great service really do speak for themselves. Thank you once again, and we wish you every happiness in your new home!

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Questions about Robert Luff and Co

Which Robert Luff and Co office has the most reviews?

Worthing (30 Guildbourne Centre) has the most, with 443 reviews rated 4.6 out of 5, followed by Worthing (2 Boxgrove Parade) with 436.

Where are the Robert Luff and Co offices?

The four Robert Luff and Co offices, by town:

Has Robert Luff and Co won any awards?

Yes. In The Trusted Agent 2026 awards: Robert Luff and Co, Worthing won Trusted Agent; Robert Luff and Co, Hove won Trusted Agent; Robert Luff and Co, Worthing won Trusted Agent.

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