4/5
Good friendly service

Trusted Agent profile
★★★★★
1,111 reviews across 4 offices and 4 platforms
Robert Luff and Co has four offices, in Worthing (two offices), Hove and Lancing. Together they have 1,111 reviews on four platforms, rated 4.8 out of 5 overall.
1,052
Reviews on Google
All 4 offices
25
Reviews on Facebook
Business-wide
9
Reviews on Yell
All 4 offices
25
Reviews on Trustpilot
Business-wide
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Robert Luff and Co's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robert Luff and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
4/5
Good friendly service
5/5
Thank you for smoothly moving us into or new home!
5/5
Excellent service. Efficiently and professional. Will use again.
5/5
Nice friendly staff in the worthing lettings department thank you kelly.... would recommend
5/5
Very professional and fantastic team. An absolute pleasure to do business with!
5/5
Big thank you to Richard. He did amazing job, wery helpfull and profesional.
4/5
The service was initially slow but turned around once Emma took over.She provided constant feedback until conclusion which was impressive.
5/5
Amazing experience from start to finish, Luke and Richard put the work in and showed care and commitment cannot thank them enough!
Thank you Jennie, it has been our pleasure. We hope you are very happy in your new home.
5/5
Professional and personable service. I am throughly confident in Kelly to always ensure any issues are dealt with. Top customer service!
5/5
Very quick to respond, friendly and efficient. And I love the house I found with their help - a big thank you to Hayley in particular!
5/5
Nicola Smyth and her team have been quick to deal with all our properties offering a professional and personal service.
5/5
I dealt with Richard and Luke who gave us an outstanding service, we purchased our family home from them, all the way through the process they kept us updated. Thank you
5/5
I cannot thank Adam and his team enough for the sale of my flat and the purchase of my house it was a very long road but we eventually got there. The best service you can get
5/5
Hi I am very pleased with the service that I get from all the staff they are very helpful, particularly Kelly who looks after me with such great care. I have been a client for 4 years I would recommend them Mrs Webb
5/5
Fantastic customer service and an overall service from them! Dealt with a lovely and efficient woman called Emma, very happy I chose this estate agent.
5/5
The lettings team at Robert luff were incredibly helpful and friendly we needed to move quickly and they did all they could to make that happen for us Very happy with the service they provided and still providing any questions we have they are always there to help I would definitely recommend them
5/5
Great Service always. Emma and the Lettings team have always handled any situations with speed and professionalism. Happy tenant = Happy landlord!
5/5
Always efficient, TRANSPARENT and helpful, despite numerous difficult sale and rental criteria. Filling Tenancies within 24 hours and providing after care and support. Excellent company.
5/5
Recently bought a property marketed by Robert Luff, and I have to say that across the whole chain, it was the team at Robert Luff who were by far the most proactive in chasing/following up, and getting us to exchange - they put the other estate agents in the chain to shame!PositiveResponsiveness, Quality
5/5
Fantastic service from Emma, Hayley and the team at Robert Luff Lettings. They let our property for us in Shoreham. We highly recommend their services.
5/5
Only been renting from them about a month but Hayley has been brilliant, always getting back to me, always helping me, they have been so lovely. would 100% recommend them there brilliant! Thank you x
5/5
Amazing service from all at the Worthing site, in particular Luke who sold my last property for the asking price and the Letting staff for managing my BTL so well. I would have no hesitation in recommending Robert Luff
5/5
Many thanks to Richard in particular who went way above and beyond what anyone could have expected and without whom I don't think the sale would have got over the line. Everyone in the office always returned calls, passed on messages and it's things like getting the basics right that so many agents fall down on.
5/5
The lettings team provided a brilliant service and could not be more than helpful during this tricky time. Emma and her team deserve 5 stars and have no reservation in recommending them to both tenants and landlords.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Worthing (30 Guildbourne Centre) has the most, with 443 reviews rated 4.6 out of 5, followed by Worthing (2 Boxgrove Parade) with 436.
The four Robert Luff and Co offices, by town:
Yes. In The Trusted Agent 2026 awards, Worthing won Trusted Agent, Hove won Trusted Agent and Worthing won Trusted Agent.