Robert Luff and Co estate agents in Worthing, Hove and Lancing

★★★★★ 5/5

Google

We have had a brilliant service from Robert Luffs. We have found Jade Clapham to have gone above and beyond with supporting our brother through a difficult and lengthy process. Without Jade from the Sales Progression Team co ordinating the relevant parties we are convinced the sale for which our brother was dependent on both financially and emotionally would not have completed. We would not have any hesitation in recommending Robert Luffs to others. We think Robert Luffs have found a gem in Jade she is a huge asset to the business.

Clive · 12 June 2023 · Robert Luff and Co Worthing (30 Guildbourne Centre)

★★★★★ 5/5

Google

I would definitely use Robert Luff again. The service provided was excellent. A totally supportive team in Hove who guided the sale of our flat. With special thanks to Jade from the progression team who was exceptional in her communication and a driving force to completion.

Sue · 12 June 2023 · Robert Luff and Co Worthing (30 Guildbourne Centre)

★★★★★ 5/5

Google

The whole team at Robert Luff have been a pleasure to deal with and we are extremely grateful to them for all their help, dedication and support throughout the whole process. They have provided us with a fantastic service, taking the time to understand our personal requirements and being proactive and encouraging at all times. A special thank you to Sue Lee, in Sales Progression, who has guided us through the tricky twists and turns with dedication and a sense of humour that has kept us smiling. Thank you to all of you, it has been an absolute pleasure working with you and we will recommend you to everyone!

Louise · 12 June 2023 · Robert Luff and Co Worthing (30 Guildbourne Centre)

★★★★★ 5/5

Google

Brilliant service from Robert Luff & Co in selling my property. I found them professional and easy to deal with, and their helpful and proactive approach made it all less stressful than previous property transactions I've had. Special thanks to Susan Lee, who handled the sale progression with commitment, efficiency, and a few laughs along the way too...she made it look easy, which it definitely is not!

Marianne · 12 June 2023 · Robert Luff and Co Worthing (30 Guildbourne Centre)

★★★★★ 5/5

Google

We decided to go through Robert Luff to sell our Flat and we have not been disappointed! They have been extremely helpful throughout the entire process and are always at hand to answer any questions you may have. Phil from the Hove Branch was excellent with putting our Flat up for sale and organising the viewings, along with some great advice throughout the process. He gave us multiple options on price points to help with our needs. They created an amazing advert online and also provided a great photographer who took a wide range of photos of our Flat to advertise online. Our exchange was down to the wire and Jade was constantly on the case chasing the end client and solicitors to ensure everything went through, which it did at the very last minute! She was also on on hand to assist with the exchange on her Birthday, that's dedication! Would highly recommend Robert Luff to anyone thinking about selling their property, great service and amazing staff!

Dean · 12 June 2023 · Robert Luff and Co Worthing (30 Guildbourne Centre)

★★★★★ 5/5

Google

Jane was absolutely brilliant at our viewing today. She was really helpful, had great advice and some brilliant suggestions, to help us consider our options with the house we were viewing. She was really knowledgeable, answered all our questions and made us feel really at ease, and was really friendly. She’s a great asset to Robert Buff.

Lawrence · 12 June 2023 · Robert Luff and Co Worthing (30 Guildbourne Centre)

★★★★★ 5/5

Google

After a bit of a bumpy start trying to sell my late father's flat, I was so so relieved to be handed over to Jade, as our Sales Progression contact, who was an absolute star. I could not fault the service she provided us, in terms of her commitment, her tenacity, her professionalism and her humour! She kept me sane throughout what was a particularly stressful process (it took over 7 months from offer to completion - due to total incompetence on the part of the solicitors!) by regular updates and continuously chasing progress. We would never have completed without her help.... as she even continued pushing on our behalf even whilst on holiday! Robert Luff - you have an absolutely gem in Jade :-)

Emma · 12 June 2023 · Robert Luff and Co Worthing (30 Guildbourne Centre)

★★★★★ 5/5

Google

My case was handled by Jade Clapham and as a first time buyer perhaps I don't have the greatest frame of reference, but she was absolutely fantastic! Amazingly devoted and kept me laughing through the whole thing which was definitely needed - we had some delays from the seller's solicitors which was completely outside our control but Jade kept positive throughout. She really went the extra mile for us with daily check-ins leading up to exchange to make sure we were all on track. I'd definitely recommend Robert Luff for this exciting journey. Harriet

Harriet · 12 June 2023 · Robert Luff and Co Worthing (30 Guildbourne Centre)

★★★★★ 5/5

Google

I really, truly cannot praise the staff at Robert Luff enough. We did not have the easiest journey, selling our property and buying our new home, with lots of unexpected hurdles. However, every member of the Robert Luff team kept a cool and positive head, and got us through the process. I have to say a special thank you to Sue, she very much went above and beyond for us. The communication was fantastic, so much so, I think she must had have me on speed dial! We are so happy (and grateful!) That we chose Robert Luff to buy/sell through.

Kirsty · 12 June 2023 · Robert Luff and Co Worthing (30 Guildbourne Centre)

★★★★★ 5/5

Google

The whole team at Robert Luff were really professional and gave great advice from the outset. We couldn't have asked for a better sales team. They promoted and sold our house to buyers by really bringing out the best features of our property and made us feel like they were really working on our behalf. The team has very strong communication skills and they always listened too. Both supportive and friendly in such a stressful process. We were given great advice on how to deal with the offers on our property and great awareness of the market. Our brochure looked fantastic and a brilliant photographer with attention to detail, every agent had a copy of our spec when showing our house and were very knowledgeable about our house. Our sales progression assistant Jade was fantastic and kept us fully updated. Her links with the other solicitors and buyers in the chain was invaluable and the whole process would have taken a lot longer without her. Jade is very knowledgable and organised. A lovely lady too.

Marcelle · 12 June 2023 · Robert Luff and Co Worthing (30 Guildbourne Centre)

★★★★★ 5/5

Google

Robert Luff have been brilliant! They helped me let out my flat in Worthing for years, and were so helpful in explaining everything and helping me with any issues that arose. When I sold my flat with them, the lettings team were still exceptionally helpful in getting everything sorted and assisting with my last tenant. All the staff here are polite and efficient. I feel like they all really know what they are doing and offer great advice from knowledge and experience. My stand out staff member was Susan Lee, who looked after me through my sales progression. She was absolutely on top of Everything and always knew what was going on, gave brilliant advice and helped me all the way through the sale. She kept my sanity and stress levels in check, I can't thank her enough!

Katie · 12 June 2023 · Robert Luff and Co Worthing (30 Guildbourne Centre)

★★★★★ 5/5

Google

Robert Luff & Co did a fabulous job in the recent sale of our flat from finding a buyer, to processing the sale through to successful completion which was hugely assisted by Jade. Her hard work, energy, patience and positive attitude is incredible. She has been an absolute pleasure to work with. In addition, everyone I have encountered when calling the Worthing office, or met in person has been friendly, professional and welcoming. Highly recommended.

Kate · 12 June 2023 · Robert Luff and Co Worthing (30 Guildbourne Centre)

★★★★★ 3/5

Trustpilot

Great service, poor communication

Managed to get a viewing the same day I called which was great. I was told I'd be sent an application form but didn't receive one. After calling back the next day to chase the missing forms, I was told specific representatives allocated to the property would call me back. After no response for 2 hrs I called back where I was told I only get a form if the LL agrees to my req for application. I will update my review as I go through this process but so far the communication hasn't been great.

SpontaneousWeasel · 14 March 2023 · Robert Luff and Co Worthing (30 Guildbourne Centre)

★★★★★ 5/5

Google

Phil and the rest of the team were a pleasure to work with. We sold and purchased our house through Robert Luff and they had fantastic communication and stayed on top of everything the whole way through. We faced a few issues within our chain and they went above and beyond to help resolve the problems. Highly recommend!PositiveResponsiveness, Professionalism, Value

Helen · 30 August 2022 · Robert Luff and Co Hove

★★★★★ 5/5

Google

Robert Luff were great estate agents to deal with (can't believe I can say 'great' and 'estate agent' in the same sentence). Really easy to deal with, supportive, responsive and fun. Highly recommend them and especially Phil, who dealt with my sale. Thanks so much Phil!PositiveResponsiveness, Quality, Professionalism, Value

Claire · 30 August 2022 · Robert Luff and Co Hove

★★★★★ 5/5

Google

From beginning to end Robert Luff were excellent, from locating the property to completion and hitting the stamp duty exemption target (by 3 minutes) Sales progression is a separate entity and means focus on helping you purchase your property is just an email away. Our contact Sue, was amazing. Ending up with a nice welcome pack when we picked up the keys.PositiveResponsiveness, Professionalism

Tony · 27 August 2022 · Robert Luff and Co Worthing (30 Guildbourne Centre)

★★★★★ 5/5

Google

I live a few hours away from a flat I used Robert Luff to sell. Since the very first meeting they were great and responsive to my needs: from getting the contract finalized and keys made at the start to collecting my post and meter readings on completion. They found a buyer in a very reasonable timeframe in a market where flats were not exactly flying off the shelves. In particular shouts go out to Susan Lee for helping my sale across the finish line despite issues from the buying and selling solicitors.PositiveResponsiveness, Quality, Professionalism, Value

Ken · 27 August 2022 · Robert Luff and Co Worthing (30 Guildbourne Centre)

★★★★★ 5/5

Google

Sold my flat in no time. I really enjoyed working with Scott and Sue. Scott as sale negotiator found ideal buyer only week after I put my flat on the market. Sue was wonderful sales progressor. I had some hard times with solicitors and so did apparently have my buyer. Sue was following this up through and with her lovely smile and friendly approach we’ve got it to final stage. If you’re looking to do some real estate transactions in Worthing, definitely get in touch with these guys.PositiveQuality, Professionalism

George · 27 August 2022 · Robert Luff and Co Worthing (30 Guildbourne Centre)

★★★★★ 5/5

Google

I cannot praise Robert Luff & Co enough for the handling of our sale. We had trouble initially selling our property and Robert Luff had us sold in a week! Sales progression kept us constantly up to date with the sale and gave nudges where needed to get us over the line promptly. Huge thank you to Scott in sales and Sue in sales progression who made the whole process a pleasant experience!PositiveResponsiveness, Professionalism

Peter · 27 August 2022 · Robert Luff and Co Worthing (30 Guildbourne Centre)

★★★★★ 5/5

Google

I recently purchased a property through Robert Luff in Worthing. I had such great experience with Sue being very proactive, responsive and always willing to help. Jane has been amazing too btw :) With such a brilliant and honest service, I'm now using them to let the property out and Dan has just the same great level of willingness to help. Amazing team!PositiveResponsiveness, Quality, Professionalism, Value

Emma · 27 August 2022 · Robert Luff and Co Worthing (30 Guildbourne Centre)

★★★★★ 5/5

Google

I can’t praise the team at Robert Luff & Co enough. They are highly professional, Approachable and Responsive. All the qualities you need in an estate agent when your going through the complicated process of buying and selling houses! Thank you all!PositiveResponsiveness, Quality, Professionalism

Siobhan · 26 August 2022 · Robert Luff and Co Worthing (2 Boxgrove Parade)

★★★★★ 5/5

Google

Jamie and the team were professional and friendly and kept on top of things for us, frequently chasing updates and we weren't technically their clients- we were buying through them. It helped a lot, during a stressful time to know we were dealing with a really good agent.PositiveQuality, Professionalism

Kate · 26 August 2022 · Robert Luff and Co Worthing (2 Boxgrove Parade)

★★★★★ 5/5

Google

Jamie Bryant and the Team at the Goring Office were superb in their handling of the sale of my mum's house from start to finish. Jamie is very perceptive and was able to do and say the right things at the right time to keep us informed with good communication. The sale was quite protracted for various reasons and Jamie worked hard to keep the chain moving forward and secure. His team was sensitive to my mum's situation of losing her partner which helpful a great deal. Great service start to finish from an excellent team. I highly recommend Jamie Bryant and his team at the Goring office.PositiveResponsiveness, Quality, Value

Jim · 26 August 2022 · Robert Luff and Co Worthing (2 Boxgrove Parade)

★★★★★ 5/5

Google

David King has been amazing. He sold my daughter's flat a couple of years ago and I was really impressed. So we asked them to sell our house which was fairly unique - and again David was a star. Robert Luff's were so professional, honest and communicative that we were blown away. Thank you so much.PositiveResponsiveness, Professionalism, Value

Keith · 26 August 2022 · Robert Luff and Co Worthing (2 Boxgrove Parade)