5/5
GoogleI sold my house through Robert Cooper. They are very friendly and professional and kept us informed every step of the way. Clarke and his team are very thorough and I would highly recommend them.
Trusted Agent profile
Robert Cooper & Co estate agents in Hillingdon
★★★★★
376 reviews across 2 offices and 2 platforms
Robert Cooper & Co has two offices, all in Hillingdon. Together they have 376 reviews on two platforms, rated 4.6 out of 5 overall.
363
Reviews on Google
All 2 offices
13
Reviews on Trustpilot
Business-wide
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Our offices
Robert Cooper & Co's two offices, most reviewed first. Each has its own page.
- Robert Cooper & Co Hillingdon (202 Field End Road)202 Field End Road, Pinner, HA5 1RD, HA5 1RD253 reviews · 240 on Google (4.7)21 in the last 90 days
- Robert Cooper & Co Hillingdon (534 Victoria Road)534 Victoria Road, South Ruislip, HA4 0HD, HA4 0HD136 reviews · 123 on Google (4.5)3 in the last 90 days
Latest reviews from every Robert Cooper & Co office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleReally pleased with the service recently provided by Armaan. His pleasant demeanour, dedication, punctuality and willingness to help, no doubt make him a great asset to any employer. I’m sure Robert Cooper are rightfully proud to have him.PositiveResponsiveness, Professionalism
5/5
GoogleI had a really great experience with Robert Cooper, a really special thank you to Armaan Salpekar who was very professional throughout the process and we always had a quick response from him. Thanks to him I would recommend Robert Cooper to anyone who wants an easy and fast service without any disappointment.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleA big thank you to Armaan Salpekar who handled our case. We had a viewing with him, he was on time and very professional throughout the entire process. We had put down an offer, everything moved very swiftly and he was very quick to get it all sorted and get a response for us within hours. We unfortunately had to pull out due to a change of circumstances, and unlike other agencies where they want to strip you of every penny this agency was fair and returned our deposit to us. Definitely recommend the agent as well as this agency. Thanks Armaan!
5/5
GoogleI have always found Robert Cooper very professional. I recently had a viewing with Will Rogers and what stood out the most was his honesty, guidance and advise. The experience was very relaxed. Robert Cooper is my go to estate agent for advise for the Ruislip area. Thank you Will you are truly an asset to Robert Cooper.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery very good .no mucking about .keep you updated and staff are nice and no nonsense
Agent replied · 23 October 2024
Thank you for taking the time to write about your recent dealings with us.
5/5
Google10/10, would rent again! And thanks for the cracking service from Lewis Bell!
5/5
GoogleJason was very professional and guided us through everything. Highly recommended
5/5
Googlehi very good service thank you for organizing the repair to the heating system in my apartment promptly hilary
5/5
GoogleProperty management team was fantastic. Georgia is amazing walked us through everything perfectly
1/5
GoogleWorst Estate Agents in the whole area. Rented with them a few years ag, extremely unhelpful, gave me a flat which was the most dodgy flat there is!! Avoid at all costs!!
5/5
GoogleExcellent service - Emily has been extremely helpful throughout the renewal of my tenancy. Highly Recommended.
Agent replied · 23 October 2024
Thank you for the recommendation. We strive extremely hard to provide an outstanding service. Enjoy your new home.
5/5
GoogleJust to say a big thank you to Lewis Bell for all your help and support in making it possible for my wife Cletta, three boys Joshua, Cornelius and Samuel and I to move into our rented property The Croft, which all your help is greatly appreciated.
5/5
GoogleJason has helped me rent my properties and I could not recommend him more. Professional, informative and always makes sure I am compliant with new regulations.
5/5
GoogleI recently purchased a property through George at Robert Cooper and highly recommend him - his service was excellent and he kept me up to date at all times throughout the process, ensuring it was as stress free as it could possibly be for me. Thank you George & the team at Robert Cooper!
5/5
GoogleFirst time renting with Robert Cooper and Armaan Salekaar has been a wonderful agent helping us through every step and making the renting process a smooth and very short experience.
Agent replied · 23 October 2024
Thank you for your kind review
5/5
GoogleReceived amazing service from Tadhg, From start to finish he was professional and helpful. I am quite particular and come with a lot of questions but he answered all of them effortlessly. I would recommend him and definitely use Robert Cooper again.
1/5
GoogleI was a tenant in one of the houses managed by them for 2 years. The person managing the house changed 4 times and that caused delays as i always had to explain everything all over again. Issues... where to start i had a house with a special heating system every year was an issue with the contractor that they were sending to do gas safety as they weren't approved to deal with that type of boiler. 2. I had the direct tel no of the landlord and even if that was an old house that we repaired and maintained ourselfs when we needed something from them it was taking to much and eventually i was discussing it with the landlord direct as they were saying he is not answering their calls and emails. 3 . When i took the property i was told it will be ours to live in until they will do a full refurbishment . Everyone(landlord,agency ) knew that but as staff got changed that information got lost in transit and when we moved out we were requested to have it professionally cleaned even if the landlords sent me email saying he doesn't as he will demolish and an inventory(that we had to pay) when again the landlord said that as long as it is empty he doesn't need it but they insisted we should. 4. In the change between new and old staff i woke up with an issue. The alarm went off one day and on my way rushing home i called RC and asked them to inform tha company that takes care of it not to worry and my sister in law was home when it went off and their reply was"the house has an alarm?if you fitted the alarm you should know what company you are using". The alarm was there when i moved..it was active and they have given me the code and the company details. So as i said you have to go over all the details and they do not have it . I had houses from previous agencies but my last weeks in a house managed by Robert Cooper was a nightmare especially when a new member a staff(Jason i think was his name) was acting like what ever i said wasn't true and it doesn't matter and with the landlord as well (best example the landlord said he doesn't need to see the inventory as his mom was there when i gave the keys and was happy woth the house and asked for us to have our deposit back in an email that i received as well and jason lied that he just has received it when i called even if that email was sent a day before. When i explained how i know that he is lying he got angry and told me that it doesn't matter). I am not the type of person that likes to complain or give bad reviews but the only 2 members of staff that i have met at Robert Cooper were Marta and Patricia
Agent replied · 23 October 2024
Dear Stephana Thank you for your feedback , at Robert Cooper we always take negative feedback that’s received very seriously . We are sorry to see you posting online about our interactions given the detail of your communications with most of our staff. As previously stated you are within your rights to follow our complaints procedure . In response to your points : 1:We run a business where inevitably you will get staff changes over a period of time and this cannot be helped- in your particular case your tenancy ran for a few years .The boiler in your property was a specialist and unique unit ,we will always prioritise safety above all , and as a result we had to instruct more than one contractor to be satisfied that the system was safe and in good working order. Safety is not something we will compromise on in any event . 2:Unfortunately we are not permitted to carry out works without prior consent from landlords and we are sorry you feel this wasn’t carried out as swiftly as you would have hoped for , we can however assure you that we make every effort to deal with maintenance issues as swiftly as we possibly can and within our contractual remit. 3:When renting a property a tenant has an obligation to give the property back to the landlord in the same condition less any reasonable wear and tear .We determine this by looking at a check in report and cross referencing with the outgoing check out report .Whilst I understand your frustration , we have an obligation to carry out these reports as standard as per our contract with the landlord ,as well as your tenancy agreement which highlighted the requirement for the check-out report at the end of the tenancy . 4: We will always need written consent from a landlord prior to processing a deposit for release to a tenant at the end of a tenancy .In this event the landlord had verbally told Jason that they were happy to release the deposit in full. He did however request it in writing as per our internal processes and once we received confirmation from the landlord in writing we processed your deposit straight away . I hope this clarifies our position , we wish you all the best for the future
5/5
GoogleGreat estate agents. We dealt with Tadhg who was great from the outset. From viewing the property to handing over they keys he was professional and friendly and has made the whole renting process effortless. Any questions we had were answered and dealt with very quickly and I can't reccomend enough.
5/5
GoogleGeorgia has been looking after us ever since we moved into our property. She is always super helpful and will do her best to accommodate. Definitely a great example of the Robert Cooper team
1/5
GoogleI called to book a Lettings Valuation and spoke to someone called Thomas. The process was very unprofessional maybe he was a new member of staff, however either way I did not feel like my request was being taken seriously. Thomas muddled through and took some details of my property and unconvincingly promised me a call back to confirm the appointment. Thomas as expected never called me back to confirm the appointment so I called the office again before closing time to check whether the valuation was happening. I got Thomas again who had no idea who I was from 2 hours earlier until he checked and then said "oh yeah we spoke earlier I've not had chance to do anything hold the line" Thomas then proceeded to transfer the call to someone else with no explination to myself this was happening or to the gentleman who recieved the transfered call as that gentleman then all of a sudden answered the call saying " Hello how can I help?" at this stage I felt no enthusiasm to start all over again so I made a decision there and then to cancel the lettings valuation all together. I will avoid all future dealings with this company due to the amature handling of a simple enquiry and the unprofessionalism of some of the staff at Robert Cooper. I have spoken to 3 other local agents today who dealt with my enquiry in a professional way, sent confirmation of my appointment straight away and filled me with confidence that I was dealing with much more professional agents.NegativeProfessionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Robert Cooper & Co
Which Robert Cooper & Co office has the most reviews?
Hillingdon (202 Field End Road) has the most, with 253 reviews rated 4.7 out of 5, followed by Hillingdon (534 Victoria Road) with 136.
Where are the Robert Cooper & Co offices?
The two Robert Cooper & Co offices, by town:
- Hillingdon (202 Field End Road): 202 Field End Road, Pinner, HA5 1RD, Hillingdon, HA5 1RD
- Hillingdon (534 Victoria Road): 534 Victoria Road, South Ruislip, HA4 0HD, Hillingdon, HA4 0HD
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