Trusted Agent profile
★★★★★
1,450 reviews across 3 offices and 3 platforms
Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,450 reviews on three platforms, rated 4.7 out of 5 overall.
506
Reviews on Google
All 3 offices
60
Reviews on Facebook
All 3 offices
884
Reviews on Trustpilot
Business-wide
Richard Kendall's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat Service
We had great service with Richard Kendall, especially with their manager Amanda. Amanda was very helpful throughout the whole process and was very professional. The whole experience was seamless and all our questions were answered by return. We would highly recommend Richard Kendall to everyone, as they provide a top class service.
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5/5
TrustpilotDonna & Suzanne SUPER STARS
From start to finish both Suzanne and Donna were fantastic , constantly on the ball extremely professional and efficient. They both made the whole transition from sale to purchase seamless. If we decide to move on in the future there is no question where we would turn to.A huge thank you From Paul & Annaliesa
Thank you for leaving a review for Suzanne and Donna
5/5
TrustpilotPrompt and helpful responses
We always get a quick response from Amy who has dealt with us since we moved out for the very first time. She’s always been very prompt and helpful.
Thank you for the review for Amy
5/5
TrustpilotGreat communication
We are first time buyers and Liz from Richard Kendall was fantastic. She communicated well throughout and reassured us every step of the way. Well done and thank you.
5/5
TrustpilotMy experience with Richard Kendall was…
My experience with Richard Kendall was absolutely great from the staff and especially their manager Karen who I highly respect. They kept on updating me throughout the whole process and they were very professional and helpful with everything. I highly recommend Richard Kendall to everyone as they provide a top class service and will help you if help is needed. I would just like to say thanks to their manager Karen as she went above and beyond to help me.
5/5
TrustpilotFrom the start of proceedings to…
From the start of proceedings to completion we have had 5* treatment from all the staff. Amanda was an absolute gem keeping us informed as to the progress of our sale, sometimes ringing us daily. Amber helped us all the way through trying to find a suitable property to buy. Golden Wonders all of you.Thanks from Garry and Ann
5/5
TrustpilotAmazing service
Amazing service! We are first time buyers & we were constantly kept in the loop and helped all the way through the process as we had no idea what to expect. A special shout out to Sophie at the Pontefract branch for being so kind and helpful, you really are a credit to the company :)
5/5
TrustpilotOur allocated sales negotiator, Karen Marijewko.
Our allocated sales negotiator, Karen Marijewko, was always helpful, informed and was able to quickly answer and resolve any questions and issues that arose.
5/5
TrustpilotMany thanks to Karen Marijewko in the…
Many thanks to Karen Marijewko in the Wakefield office for her persistence over the past 5 months in making sure our purchase went through!
5/5
TrustpilotRichard Kendall Ossett provided excellent service.
Richard Kendall Ossett provided excellent service with the sale of my property. The staff kept us well informed with the progress and were very helpful, explaining all the stages of the process.
5/5
TrustpilotKendal’s gave excellent professional…
Kendal’s gave excellent professional but friendly service. Liz , In particular went out of her way to keep me updated and chased things up for me. I would highly recommend the company forSelling or buying from. I send them years ago and the service is still of a high quality 10/10
5/5
TrustpilotHighly Recommend
Extremely helpful from the valuation right through to completion. Sarah kept us fully informed every step of the way. Would definitely recommend.
5/5
TrustpilotChiltern Road
Thank you to Donna and Suzanne at Richard Kendal Ossett who went above and beyond to help complete our recent house sale. Excellent service.Jane & Stuart24th January 2023
5/5
TrustpilotAbsolutely fantastic service from first…
Absolutely fantastic service from first meeting to last phone call. Mandy who worked with us went above and beyond, nothing was too much. Amazing she is.I will definitely recommend Richard Kendall to everyone.
4/5
TrustpilotThank You Richard Kendall Normanton Branch
Thank you to Karen and the team at Normanton Branch.who worked hard for over 7 months to ensure sale and purchase was completed and was faced with many hurdles along the way. Thank you Karen for your kindness, professionalism and resilience throughout.
5/5
TrustpilotMandy at Richard Kendall Thankyou for…
Mandy at Richard Kendall Thankyou for everything. You had done such a wonderful job, painstakingly liaising between everyone. Your professionalism and compassion are to be commended. Nothing was toomuch trouble and always helpful and would resolve wherever possible. Customer service was expectional.
4/5
TrustpilotExperience as a buyer
We have just purchased a house & Richard Kendal were the agent. Initial extreme disappointment with the very limited viewing time given & the rushed nature (also applicable to other viewings of different properties they were selling). That said afterwards once in the purchase process the service given by Karen Marijewko in particular has been excellent. Gave updates every week as promised & assisted with all elements of what turned into a complex purchase process for us. I only have experience as a buyer with this agent but if I were to market a property and Karen was acting on my behalf I would be very confident in her professionalism, ability to take instruction and importantly maintain an awareness of what’s going on & update me, which unfortunately is not the case with all agents.
5/5
TrustpilotFrom the start of our house move…
From the start of our house move journey everything was going to plan and very smoothly and we had a buyer with in 48 hours of putting our house on the market, Sophie would continuously keep me updated and was on hand to answer any questions that we had. In the middle of January we had some very sad news that we had lost our baby and I had to have a life saving operation. The week of my return home from hospital we had to make a decision to move out of our property as there was some complications with one of the sellers in the chain and if we didn’t move then the whole chain was about to collapse. From the bottom of our hearts we are truly grateful for how Sophie dealt with the whole situation, she took over everything for us and really took the pressure and stress away from us allowing us to grieve our loss and focus on my recovery. I am usually the one who would deal with these situations but due to been very unwell my partner had to take over, Sophie explained everything to him and reassured him and went above and beyond for us both. If we hadn’t of received the amazing service and care that we did I don’t think we would be moving into our new home with the situation that we are in because that would have been too much to handle on our own. Thank you so much Richard Kendall , Sophie you have been amazing and you are an asset to the company. I really do hope that this reaches your manager and you get the recognition that you deserve.
5/5
TrustpilotIf I was to say Karen M at Richard…
If I was to say Karen M at Richard Kendall Wakefield is fantastic that would be a understatement, she is worth her weight in gold and has helped me through a purchase which to be fair has been rather turbulent. Karen has dealt with me with kindness, professionalism and the way she goes above and beyond is so amazing. I cannot say enough as words cannot comprehend, however thank you so much for such great service and professionalism.
5/5
TrustpilotWe switched to Richard Kendall after…
We switched to Richard Kendall after our first agency over sold and under delivered. Our experience with Richard Kendall was a night and day difference. Their marketing was superior, we had a higher volume of better qualified potential buyers, and their communications were frequent and appreciated, in particular those of Karen Marijewko who managed the sale. Recommend.
Thank you for taking the time to leave such a fantastic review about Karen and the service you received from Richard Kendall.
5/5
TrustpilotHighly professional service
Recently purchased a buy to let property from Kendall's. Dealt with Liz Cooke from start to finish. She kept me informed every step of the way and can't praise her commitment and professionalism enough.
Thank you for leaving a review for Elizabeth.
5/5
TrustpilotAmazing service: Karen Marijewko @ Richard Kendall
We have recently had an offer accepted through Richard Kendall and I can't speak highly enough of the service that both the company as a whole and specifically Karen Marijewko, have provided. Although I own a home and have purchased properties a couple of times before, this is my first time taking a leading role in the process. I had a lot of questions and wasn't entirely sure of the process or etiquette, nor was I perhaps the best at understanding the crazy world of real estate, despite having watched every episode of Selling Sunset (including the reunion). Everyone at Richard Kendall is incredibly polite, lovely and patient but especially Karen Marijewko. It very much feels like Karen has gone out of her way to help me and my partner. She entertains my calls, ridiculous questions, misunderstandings and unnecessary episodes of panic with compassion, professionalism and sincerity. She is also incredibly fun to talk to and always makes me smile, putting me at ease. I can't speak highly enough of my experience so far.
5/5
TrustpilotThank you so much to the team at…
Thank you so much to the team at Richard kendals for finding me a very suitable client for a rental property.Especially Jess who has been dealing with the new clients who also said she had been exceptionally helpful . It was a flawless process and very professional.I would certainly use them again if needed.
5/5
Trustpilot5 * Letting Agent
Always happy to deal with Matt, Jess, Carol and the team at Richard Kendall's when we have a property to let.......very professional and keen to advise and keep us informed.
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The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Richard Kendall is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Ossett has the most, with 1,069 reviews rated 4.8 out of 5, followed by Horbury with 1,060.
Yes. In The Trusted Agent 2026 awards, Ossett won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
