Trusted Agent profile
★★★★★
1,450 reviews across 3 offices and 3 platforms
Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,450 reviews on three platforms, rated 4.7 out of 5 overall.
506
Reviews on Google
All 3 offices
60
Reviews on Facebook
All 3 offices
884
Reviews on Trustpilot
Business-wide
Richard Kendall's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotKaren Marijewko
Karen from the Wakefield branch receives a massive thumbs up from me! My first real interaction with an estate agent and a first time purchase. She explained everything thoroughly along the way. Clear, prompt communication and always returned my enquiries. Professional yet authentic. Thank you Karen.
5/5
TrustpilotSophie at Richard Kendal Estate Agents…
Sophie at Richard Kendal Estate Agents was just the best. From putting the property on the market to handing the keys over on completion, Sophie kept us up date through the sale. She telephoned us at every step. I never had to ring the office about solicitors inquiries or information from the buyer. Sophie anticipated every bit of relaying this information to us through the sale. She was so pleasant and is really very knowledgeable within the buying and selling of property. We will definitely use Kendall’s again for any future moves. Thank You Sophie for excellent service… it shows that you really do enjoy your job. Kind RegardsJo and Rich.
5/5
TrustpilotConsiderate estate agent with second to none communication
I had a really positive experience with Richard Kendall Pontefract/Castleford while selling our home and purchasing a new one. Richard Kendall’s service felt personal and considerate which was the polar opposite of our experience with a large chain brand in Castleford previously. They answer the phone every time it rings, which is something you take for granted until you experience an estate agent that isn’t available when you need them. If our required contact wasn’t available, we would always have someone else to speak to and messages were always passed on swiftly. The sale and purchase went through so quickly (within 8 weeks) with second to none communication throughout. Following our sale/purchase we had some unfortunate after sale issues (unrelated to the service Richard Kendall provided) that required communication with Richard Kendall in Wakefield, again, I was treated with respect and professionalism to resolve the issue quickly. I would use Richard Kendall for any future moves without hesitation! My advice to anyone else buying or selling a property, it’s definitely worth using a local company versus the larger chains. Big thank you to Liz Cooke for securing our sale and purchase after a precarious start with another agency and to Claire Kendall for resolving our after sale issues with care and consideration.
5/5
TrustpilotExcellent professional service
Had a great experience selling our rental property using Richard Kendall. Karen Marijewko was the senior property consultant at Wakefield branch and constantly updated us throughout the whole process. Once the property had sold Karen regularly communicated with us with sale progression and actively chased the solicitors for updates. I would definitely recommend Richard Kendall Estate agents and would use them again.
5/5
Trustpilot5 star service
Our seller used these and the communication we had with them throughout was fantastic! Both Liz and Joanne at the Wakefield branch were great and made the experience as stress free as possible. Would highly recommend.
5/5
TrustpilotIt was very thorough throughout the…
It was very thorough throughout the whole process. Kept up to date all the was through. Would highly recommend . Thank you.
5/5
TrustpilotI cant thank Suzanne and Donna enough…
I cant thank Suzanne and Donna enough for the fantastic service they gave my sister and I. We were kept informed and up to date every step of the way. I would highly recommend them and if we ever need an estate agent again I know we will definitely be back. Thank you ladies
1/5
TrustpilotAppalling Service
As a previous customer of Richard Kendall (Both buying and selling), I have seen an enormous change in the way that they deal with people. When trying to purchase a property no one calls you back and the whole experience is very frustrating.The lady I dealt with 'Lucy' was in my opinion condescending and abrupt.(This is the second call on two different properties with the same sales agent, and the same bad customer service was received) I found myself almost arguing with her until I pointed out that I also had a property to sell at which point her telephone manner changed. Needless to say I have decided to sell my property through another agent, which will give me peace of mind that another prospective customer won't have the same experience as me. Richard Kendall you need to observe how your staff are speaking to customers
5/5
TrustpilotI have used Kendall's a few times now…
I have used Kendall's a few times now and always been very happy. We completed our sale with them today and I have to say the service has been second to none. Big thanks to Melanie and the team for all they did.
5/5
TrustpilotKaren was fantastic she gave us lots of…
Karen was fantastic she gave us lots of useful information and kept us updated every step of the way. She's an asset to Richard kendalls.
5/5
TrustpilotSale of property
We were happy with the whole process from valuation to completion. Amanda Dyson was excellent, very professional and friendly keeping us up to date throughout . I would recommend Richard Kendall Estate Agents
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5/5
TrustpilotGreat support
We didn't sell through Richard Kendall as our local branch had just closed down but our vendor used them and from the beginning they have been fantastic in keeping us up to date and keeping in touch and supporting us in getting updates at the time of exchange
Thank you
5/5
TrustpilotLiz and Joanne
Liz and Joanne - Wakefield branch Both Liz and Joanne kept me informed with my purchase every step of the way, they were polite and nurturing throughout which made the experience feel somewhat safe (after a previous sale falling through this was exactly the kind of treatment I needed!) Both Joanne and Liz were considerate, knowledgeable and helpful, they made what could have been a stressful time, pretty stress free, doing a lot of chasing on my behalf to ensure things ran smoothly. Thank you so much, if you were considering the Wakefield branch I would highly recommend!
5/5
TrustpilotExcellent, Professional & Friendly Service
We appointed Richard Kendall due to an unacceptable & unprofessional service from another Estate Agent.From the initial phone call through to the date of completion Richard Kendall remained professional throughout the whole process.Mandy was our key contact throughout & although there were issues with other Estate Agents & Solicitors, she kept us informed at all times in a professional, friendly & timely manner.I would definitely recommend Richard Kendall Estate Agents & wouldn't hesitate to use them again should we decide to move again in the future.
Thank you for the review for Mandy
5/5
TrustpilotA wonderful team providing exceptional service.
Truly amazing service. From Matthew Hemingway in rental valuation to Amy Esberger, letting negotiator and rest of the team are wonderful. Everyone is professional, extremely helpful and prompt to respond to queries. Extremely grateful for the service received. Thank you team.
5/5
TrustpilotKaren at Richard Kendall’s estate…
Karen at Richard Kendall’s estate agents was supportive throughout the whole process of selling my property. I was kept informed weekly and was reassured at all times. All the staff we courteous and helpful. I highly recommend their professional and personal service.
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5/5
TrustpilotMandy Bennett @ the ossett branch was…
Mandy Bennett @ the ossett branch was great from start to finish, she was professional in every aspect and made the whole process so easy and stress freeThank you Mandy
Thanks so much
5/5
TrustpilotConfidence, courtesy and professional service.
I had every confidence in dealing with Mandy at Kendall’s estate agents having previously dealt with her in the past. Although it was not a straightforward transaction Mandy was there to mediate between myself and the vendors. There was trust and consideration on both sides and credit a lot of this to Mandy’s expertise. All the staff I have dealt with at Kendall’s have been very efficient and courteous. A family run firm with a personal touch. Highly recommend their professional and personal service.
5/5
TrustpilotAmanda / Sophie @ Pontefract office was…
Amanda / Sophie @ Pontefract office was really good from start to finish. Advised and happily discussed the marketing and changing of photos and descriptions etc to what we wanted. They phoned all potential buyers and invited them to look at our property, they then Managed to achieve a lot of viewings and an acceptable offer within 3 weeks of going online. Amanda then managed the sale progression through to completion and responded to emails and calls all the time. Thank you.
Thank you for taking the time to leave a review for Amanda and Sophie
5/5
TrustpilotSpeedy process & professional team
The whole process from valuation to completion/moving day was completed in 4 months Roger who carried out our valuation is extremely knowledgeable Karen was assigned as our main point of contact and throughout the whole process was professional and efficient We wouldn’t hesitate to use Kendall’s again
5/5
Trustpilotviewed on 17.2.23.... completed 17.3.23 ..... whats not to like
Amanda was helpful, clear with advice and prompt with updates. Smooth sailing from viewing on 17th February 2023 till completion on 17th March 2023. Brilliant. thank you
5/5
TrustpilotProfessional and Friendly
Karen was professional, knowledgable and always friendly. She guided me patiently from start to completion through all the ups and downs of my first house sale. Thank you sooo much to the whole Richard Kendall team but especially to Karen and David.
Thanks Glenn for leaving a review for Karen and David
5/5
TrustpilotRichard Kendall Ossett
Mandy at the Ossett branch was instumental in the sale being completed.Honestly if she had left it up to the Soliciotors it would not have happened.She kept me informed every step of the way and was an absoulte proffesional.
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5/5
TrustpilotSuper service from a very efficient…
Super service from a very efficient team. Thank you ladies
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The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Richard Kendall is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Ossett has the most, with 1,069 reviews rated 4.8 out of 5, followed by Horbury with 1,060.
Yes. In The Trusted Agent 2026 awards, Ossett won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
