Trusted Agent profile
★★★★★
1,979 reviews across 2 offices and 3 platforms
Reeds Rains Robinson Lee has two offices, in Bury and Rawtenstall. Together they have 1,979 reviews on three platforms, rated 3.7 out of 5 overall.
70
Reviews on Google
All 2 offices
1
Reviews on Facebook
All 2 offices
1,908
Reviews on Trustpilot
All 2 offices
Reeds Rains Robinson Lee's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAbsolutely fantastic service from the Hull Branch...
Absolutely fantastic service from Emily Murphy at Reeds Rains from start to finish from the selling of our house and buying our next one through her. Communication was second to none.Stephen was also fantastic in marketing the property with the most perfect write up.Would highly recommend.
5/5
Trustpilot5 stars!
My partner recently sold his property through Reeds Rains Hull, from start to finish they were professional, friendly and couldn’t do enough for us! They chased the entire chain and went above and beyond to make sure the sale went as smoothly as possible. Every time we called they were knowledgeable and gave us the best advice they could. Steven and the team are a great asset to Reeds Rains.
1/5
TrustpilotDo not use their services
Do not use their services! This is a warning.They are sloppy and ill managed. They will screw you over.
Hello Elske,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotA pleasure to do business with.
A smooth re let of a property, much of which was down Niamh Titterington of Reeds Rains who kept us well informed, with timely actions and a friendly 'can do' attitude. When Niamh said she would do something, she did, in an approachable and professional manner.Thank you Niamh.
5/5
TrustpilotI recently dealt with the Morley Branch…
I recently dealt with the Morley Branch for my rental and they were brilliant. Niamh was especially helpful, she was there for me throughout the whole process. She’s an asset to the team and an absolute pleasure to deal with. Thank you so much!!
5/5
TrustpilotMy experience with reeds rains was…
My experience with reeds rains was excellent in every way right from the beginning.Courtney who was my point of contact, she was professional and nothing was too much trouble, always polite, considerate, very professional, an asset to her employer.
5/5
TrustpilotReeds rain Morley branch have been very…
Reeds rain Morley branch have been very professional handling my recent rental. A special mention to Niamh Titterington who has helped me as this was my first time renting a property.
5/5
TrustpilotHayley Hughes and the Reeds Rains team…
Hayley Hughes and the Reeds Rains team at the St. Helens branch have been superb in helping me to sort out a rental property I have in the St. Helens area. After being messed around by a tennant and an 'unhelpful letting agent in the local area' I can't believe how much their professionalism has put another local letting agent to shame. I wish I'd been with them years ago, and would urge serious landlords to stop wasting time and money on other letting agents. Although landlords may consider the costs to be slightly higher and think they are saving money in my opinion, Reeds Rains offer great value for money, also, their insurance cover for landlords including legal cover by arc legal has saved me a lot of hassle, and been very helpful in responding and recovering money owed, again, very well worth the initial amount paid!by going to lesser letting agents EXCELLENT.
5/5
TrustpilotWakefield Lettings
Very pleased with the Lettings team at Wakefield . Samantha and Claire have done a great job finding two suitable tenants and kept me informed along the process . They’ve definitely gone above and beyond when there’s been issues . Interestingly I was considering using Reeds Rains earlier last year but circumstances changed, however I was impressed with their professionalism and support even though I didn’t end up letting at that point . So much so I didn’t look anywhere else when the flats became free.
5/5
TrustpilotAmazing service from the Reeds Rains team in Scarborough
The Reeds Rains team in Scarborough are very friendly, helpful and professional. We would especially like to thanks Alex Kennedy who has helped us throughout the whole process as first time renters, she always answered any questions we had and made the whole process a lot easier! Everything went smoothly and Alex proactively ensured all documents were received. Thank you so much Alex!! We would highly recommend Reeds Rains to others!
5/5
TrustpilotCan't recommend this Estate Agents…
Can't recommend this Estate Agents enough, all staff went above and beyond for us to ensure everything went smoothly for us, however Megan stood out, and no matter how many times I rang, she always made the time for me, thanks so much xx
1/5
TrustpilotIf I could leave a zero star rating I…
Reeds Rains Evesham If I could leave a zero star rating I would. During the process of finding a purchaser we were not advised of some viewings, told the wrong times and agent was late on more than one occasion. After getting an offer the progress chasing was non existent. Save your money and use someone like Purplebricks as you WILL be doing all the chasing. After trying to complain, they were aggressive and completely unhelpful. Absolutely shocking and we wish we never had anything to do with themUPDATE Your complaint procedure is about as useful as your contract ( which by the way, you never gave me a copy of) and you did not give me an opportunity to exhaust said procedure before bullying us into making payment of your commission.
Hello,We are disappointed to read your review. We have fulfilled our contractual duties, acted promptly and with your best interest in mind, as evidenced by the correspondence we have had with you, which led to a successful sale of your property. Should you wish to make a formal complaint, please do so using the process we have outlined to you and which can be found on the Reeds Rains website.Kind Regards,Reeds Rains
5/5
TrustpilotCan highly recommend Reeds Rains.
Can highly recommend Reeds Rains.Thank you to the staff at Sutton branch in Hull, especially Karen Knight who made the whole process of buying my house such a pleasant one, chasing things up and answering queries very swiftly, kept things moving in areas my solicitor couldn't. Very professional overall and a pleasure to deal with. Thank you so much
5/5
TrustpilotGreat Service
We had the pleasure to have Niamh help us out with everything. She managed to sort everything out for us very quickly and responded to any questions/queries we had rapidly with no hesitation. Overall just great service!
5/5
TrustpilotReeds Rains Macclesfield
I recently exchanged on my first house purchase using Reeds Rains in Macclesfield Cheshire. Sue Wood and her team have been a delight to deal with, answering all queries promptly and proactively chasing up everything that needed tying up on both sides to make for a smooth process. Highly recommend.
5/5
TrustpilotGood service from Woodseats branch
Good service from Woodseats branch, Sheffield; with Jordan and Angela. Would recommend.
5/5
Trustpilot5 Star Review
Gemma Wayman took over the letting process for me on my property in Durham. From our first conversation it was clear to me that Gemma’s enthusiasm and knowledge of letting properties was going to be the right fit for managing my property. She had everything covered from day 1. She had a friendly style and professional attitude that meant the property was let out in 2 days after being on the market. If your considering using Reeds Rains I would highly recommend them. That’s why I’m leaving this 5 Star Review.
5/5
TrustpilotExcellent service from Reeds Rains…
Excellent service from Reeds Rains Haxby while recently letting a property. Karen Cocker was oustanding in every way, approachable, accomodating, informative and a great communicator. The whole experience was made easy from start to finish and I wouldn't hesitate to recommend or use them again.
5/5
TrustpilotBuying our first home - Rhyl Branch.
Great experience buying our first property. Made things easy, always got back to us and were quick to solve any issues!
5/5
TrustpilotWoodseats Sheffield Branch
Jordan, Harley and the whole team were amazing from start to finish. They took care of everything including dealing with difficult property managers and tenants at the end of a tenancy to making sure we had someone to clean and refresh the property before sale. We can't thank them enough for making sure our house sale went through and a property that's been in our family for generations went to someone who would love it.
5/5
TrustpilotPaula 5*
What excellent service we received from Paula in the reddish branch. From day 1 she was very helpful and communicated everything in a timely manor. The whole process with the house was a absolute breeze because of her. Thank you!
1/5
TrustpilotFraudsters
Reeds Rains Liverpool BranchI paid a holding deposit on behalf of my daughter, she had advised the agent that as she had no credit history on file it would probably fail and therefore offered to pay 6 months rent in advance. they told her that they would contact the landlord to see if this was acceptable. after confirmation that this was okay with the landlord we paid £137 holding deposit to secure the propery and take it off the market to which they did. After the credit check came back as failed (to which she had already advised it would) the agent then told her that they would not allow her to rent the property. The property was then put back on the market and my daughter contacted them again and told them that she had a Guarantor they still refused her application but now I have lost my holding deposit. Just to advise anyone else in a similar situation please know that it is unlawful to keep a holding deposit as stated on a lawyers website as follows; (A holding deposit is money paid when you’ve agreed to rent a property, but haven’t signed a contract. If you pay a holding deposit you’re guaranteeing you’ll take up the tenancy. If the agents accept it they’re guaranteeing they’ll let the property to you. Usually a holding deposit is set against a security deposit, or is refunded when you move in. If the agreement is cancelled, and it’s not your fault, the holding deposit should normally be returned to you). just to let you know Reeds Rains estate agents I will be taking this to Housing ombudsman services so I suggest you refund my money.
Hello Karen,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotExcellent service
From the very beginning of our first phone call with Reeds Rains the service has been friendly and professional, and above all a very unique and personable service. Staff were all very knowledgeable and informative. I can highly recommend the Bamber Bridge branch, and would definitely use again.
1/5
TrustpilotThis is based at the Ossett branch
This is based at the Ossett branch. The worst business I have ever dealt with!! Going through renting a house currently and the way we have been dealt with is absolutely appalling. The most miserable, unprofessional, unresponsive, utterly useless people I have ever had the misfortune to deal with.Not only have we been continuously lied to but now our calls are even being ignored.Tracy who we dealt with originally was just atrocious, never gave us a call once to update us so we called the branch ourselves every day to know what was going on. Only to be told now that we have transferred over to the Wakefield branch that she has done absolutely nothing and even gone against what we have been told!!!When Tracy isn't in I dealt with Emily who I thought was doing everything she could to ensure we got the keys at the weekend. Not only do we have a time limit for our current property but I'm 4 months pregnant and she knew all of this and getting married in a weeks time then going on honeymoon for 2 weeks out of the country, all of which was stated at the time of viewing the property. However, after our calls being ignored all day long we arrive at the Wakefield branch to be told that everything Emily said she was going to do, she did none of it!!!The way Emily dealt with my partner was just ridiculous, no use of words but actually shrugged her shoulders and rolled her eyes when he asked her a question. This company is an absolute shambles and a joke and we have not 1 good thing to say about them.They do not care about anything at all and make it unbelievably difficult and long.Never have we ever had something go on for so long and with no end in sight.The worst customer service I have ever received in my life and will never ever use them again for anything!!!!
Hello Miss Tams,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Reeds Rains Robinson Lee and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 2 Gold across two branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Bury has the most, with 1,934 reviews rated 3.7 out of 5, followed by Rawtenstall with 45.
The two Reeds Rains Robinson Lee offices, by town:
Yes. At EA Masters 2022 its branches won 2 Gold awards.
