Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotWould highly recommend!
I sold my house with Reeds Rains Pemberton and used their suggested solicitors (Stephenson's). We were so pleased with their customer service, professionalism and efficiency over our selling process. There were some bumps in the road and complications that arose (never from our side) but they were handled extremely well by all, especially Emma. We are now happy in our new home, all thanks to the support that we received throughout from Reeds Rains - they really did go above and beyond!
Emma · 25 January 2022 · Reeds Rains
★★★★★ 5/5
TrustpilotKaren Cocker - Haxby - Excellent Experiance
Karen Cocker - Haxby Branch I couldn't have asked for better help and support when renting my home for the first time. Karen was excellent. She took control of the whole process and made sure everything flowed easily from the first meeting to handing over the keys.
Keith · 24 January 2022 · Reeds Rains
★★★★★ 5/5
TrustpilotChorley Office Reeds Rains
We recently sold a property with Reeds Rains Chorley officeThey were the second agent we went with and I started off feeling I would be as disillusioned as I was with the first company but I was wrongRoy who dealt with us from start to finish was excellent in the fact he actually rung when he said he would updated you when he said he would chased matters up on time liaised with other parties spoke to you as if he actually gave a dam In todays market where you get used to second rate service it was refreshing and rare to get such amazing professionalism Well done Reeds Rains keep hold of Roy you’re lucky to have himDeborah
Family · 22 January 2022 · Reeds Rains
★★★★★ 1/5
GoogleRating only, no written review.
John · 20 January 2022 · Reeds Rains, Rawtenstall
★★★★★ 1/5
GoogleWe found the perfect house but unfortunately for us it was under Reeds Rains. Nothing but lied to and cheated by one particular member of staff. This cannot be a single instance, but can only speak for ourselves. Never again.
Lee · 20 January 2022 · Reeds Rains, Rawtenstall
Agent replied · 20 January 2024
Dear Mr Dickson,
Thank you for taking the time to write a review of your recent experience.
We take all our customers views very seriously and assure you I would like to help you.
I have thoroughly checked our records and cannot find a
Mr Lee Dickson on our database?
Would you kindly contact me to let me know:
1. Which Reeds Rains branch?
2. Which property?
3. Which member of staff?
Contact Reply:
bury@reedsrains.co.uk
Thank you
Ken Robinson
Customer Services Manager
bury@reedsrains.co.uk
★★★★★ 1/5
TrustpilotReeds rains wrexham bad experience
Reeds rains wrexham, overall not a pleasant experience dealing with Simon. Travelled a long way to view a property, submitted two offers with no response, no willingness to negotiate on our behalf with the vendor. Recieved a voice mail to say property sold to a cash buyer who's offered considerably more (it wasn't, 5k more) then said 'ideal really'. Not what you want to hear when you think you have found your dream property. Both me and my partner found him rude and obnoxious on the phone. I'd go as far to say I would actively avoid purchasing a property listed by reeds rains Wrexham.
Thomas · 19 January 2022 · Reeds Rains
Agent replied · 15 June 2024
Hello Thomas,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotReeds Rains has been looking after my…
Reeds Rains has been looking after my property for almost 15 years now. Although I live far away from home, I was kept updated as much as possible, quick responses every time, given advice with anything I needed. They have been very efficient, caring and prompt in all aspects....routine inspection, finding tenants and dealing with emergencies. Bottom line is: Brilliant service professional, friendly and trustworthy.
Samer · 18 January 2022 · Reeds Rains
★★★★★ 5/5
TrustpilotGreat service as usual from Reeds Rains…
Great service as usual from Reeds Rains St Helens. I have used them as my primary letting agent for the last 3 years and couldn't recommend highly enough. Particularly excellent service from Ellie recently when it came to finding and moving a new tenant in.
Gareth · 17 January 2022 · Reeds Rains
★★★★★ 5/5
TrustpilotJust used Reed Rains to re let flat in Acomb
Just used Reed Rains to re let a property in Acomb and the service was Brilliant. In particular Alex Simpson ensured that not only did we find good tenants but also had an effortless transition from previous letting agents. He was extremely prompt, courteous, professional and made sure that both we and the tenants were happy. Felt like we were in safe hands. Cannot recommend Reed Rains Acomb enough.
Zahra · 17 January 2022 · Reeds Rains
★★★★★ 5/5
Trustpilotexcellent service
Reeds Rains at bamber bridge are the best. Friendly and professional especially Alison with her down to earth personality she has been amazing thank you for selling my parents house and I highly recommend you all.
John · 16 January 2022 · Reeds Rains
★★★★★ 5/5
TrustpilotAlison at Reeds Rains
Excellent service from Reeds Rains in bamber bridge especially Alison. 5 stars!
Mr · 15 January 2022 · Reeds Rains
★★★★★ 5/5
TrustpilotGreat service with patience and a welcome sense of humour!
I sold my parents' property in Sheffield with Reeds Rains Dinnington. I dealt with Carly, Andrea, but primary Elizabeth March as my personal contact. The sale was not straightforward, but at all times Liz was courteous, fair to both parties and had an all-important sense of humour. She and they are a credit to the company and deserve tremendous praise and thanks.
Paul · 14 January 2022 · Reeds Rains
★★★★★ 5/5
TrustpilotThe letting team were excellent in…
The letting team were excellent in ensuring the property was managed and let quickly and efficiently. A big thank you to Kyle who worked tirelessly in his effort to make sure tenants transition was smooth and with excellent communication would highly recommend.
Yas · 13 January 2022 · Reeds Rains
★★★★★ 1/5
TrustpilotChorley Ignore your emails
Looking for somewhere to live is serious business. It’s really not appreciated when an estate agent does not bother to respond to your queries about a house that you’re seriously interested in. Before the response is “well why didn’t you just call?” - I am partially deaf and struggle on the phone. My preferred method of communication, where possible is obviously email. It’s been 3-4 weeks and I have heard nothing, and yes, I check my junk box.Unprofessional and disappointing.
J · 13 January 2022 · Reeds Rains
Agent replied · 15 June 2024
Hello,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotLettings Team Wakefield
Reeds Rains Wakefield manages our property which required re-letting following a tenant vacating the property.Claire and Sam provided a friendly, professional and efficient service - arranging for the property to be decorated throughout and re-let within days of the tenant leaving. Thank you Team Wakefield
Zoë · 12 January 2022 · Reeds Rains
★★★★★ 1/5
TrustpilotBooked a viewing and agent did not even…
Booked a viewing and agent did not even turn up and i was not contacted and told, let into property by decorators to have a look so couldn't aak any questions about property or rent etc, renovation not funished loose sink, tiles completely missing and broken on floor, so had to ring office to see what was getting repaired and couldnt confirm if issues would be fixed! Very unprofessional service
Customer · 12 January 2022 · Reeds Rains
Agent replied · 15 June 2024
Hello,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotMy wife and I have several properties…
My wife and I have several properties that we rent and this was our first experience of using Reeds Rains. It will not be the last. Viewings organised very well with good notifications, vetting process clearly robust, smooth handling of all aspects. Excellent from all the team including Zoe and Scarlett.
Pete · 12 January 2022 · Reeds Rains
★★★★★ 5/5
TrustpilotSt. Helens - Eleanor was amazing!
I Couldn’t recommend St. Helens reeds rains enough! I was so nervous about buying my first property but they made it such a pleasant experience, taking away most of the stress! The staff were amazing, in particular Eleanor who helped me find my perfect first home. She even managed to beat all other quotes that I was given. Very happy customer indeed! Thanks again Eleanor and your team.
Chloe · 11 January 2022 · Reeds Rains
★★★★★ 5/5
TrustpilotEllie from St Helens reeds rains was a…
Ellie from St Helens reeds rains was a pleasant and very helpful employee. She helped me get a better deal on my mortgage and find me a property which I love.Thankyou Ellie and reeds rains. I will definately recommend
Laura · 11 January 2022 · Reeds Rains
★★★★★ 1/5
TrustpilotThis is hands down is the single worst…
This is hands down is the single worst company I’ve ever I’ve ever dealt with. Over the years I’ve had a whole host problems with inventory checks (they didn’t even take any photographs for my first inventory), the maintenance department and the billings team and the drafting of the tenancy agreement terms (which has changed during the pandemic but RR hadn’t updated). All the departments are fragmented. Anyone I ever speak to hasn’t the slightest clue what is going on, are never willing to help and just do their utmost to pass the issue to another clueless person in another department. While I see the sales side of this has positive reviews and that has alao been my experience. The lettings side is completely chaotic. Steer clear!
Helios · 11 January 2022 · Reeds Rains
Agent replied · 15 June 2024
Hello,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotThe Preston team were excellent…
The Preston team were excellent throughout our house selling process. Special mention to Sue Taylor for her invaluable help and guidance.
Martin · 8 January 2022 · Reeds Rains
★★★★★ 1/5
TrustpilotAvoid this agency at all costs
Stay away from this agency as they are so unprofessional, dishonest and offensive (Elizabeth March and Andrea Snook). I had an accepted offer for a house and they instructed me to hire a solicitor and start the procedure. However, after 1 month, they have decided to accept a higher offer. They even did not bother to apologise for my £450 loss. Avoid this agency at all costs.
Sid · 7 January 2022 · Reeds Rains
Agent replied · 15 June 2024
Hello Sid,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotA*** Rental Team
As always Laura and Alyisha have been very supportive and found me a lovely tenant.Fabulously efficient, friendly, and methodical, with great communication.
Samantha · 6 January 2022 · Reeds Rains
★★★★★ 5/5
TrustpilotI had a pleasant experience with Reed…
I had a pleasant experience with Reed Raines selling my property communication was grand and the completion of sale was quick
GeriMark · 6 January 2022 · Reeds Rains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.