Trusted Agent profile
★★★★★
1,979 reviews across 2 offices and 3 platforms
Reeds Rains Robinson Lee has two offices, in Bury and Rawtenstall. Together they have 1,979 reviews on three platforms, rated 3.7 out of 5 overall.
70
Reviews on Google
All 2 offices
1
Reviews on Facebook
All 2 offices
1,908
Reviews on Trustpilot
All 2 offices
Reeds Rains Robinson Lee's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat Support - Let in Wakefield
Searching for a house in Wakefield, West Yorkshire, I was kindly supported by Reeds Rains team, specially Samantha Russell, the Lettings Manager.Despite of the limited offer in the region for a 4 bedroom house, they give me all attention and actively tried to bring me options.Thank you.
5/5
TrustpilotReeds Rains Woodseats Branch
When selecting an estate agent to sell our house we chose a long-established company (Reeds Rains) and an experienced team (Woodseats branch). We were right to do so. Many thanks to Angela for managing the sale, and the rest of the Woodseats branch for their tremendous support. Alan D.
5/5
TrustpilotSuch a positive experience throughout…
Such a positive experience from start to finish, the team supported me to sell my home and I managed to get my dream home which became available the day j agreed an offer on mine! Excellent communication, including at a difficult time when my first buyer pulled out. All worked out and was smoothly handled by Claire, Sarah, Jane and all the team. Can't thank you all enough!
5/5
Trustpilot5* for Maria @ Reids Reins, Rothwell!
I recently purchased a property through Reids Reins in Rothwell, Leeds. Maria Hammill was the lady I dealt with most out of the team and I couldn’t fault her service at all! From waking up early and giving me access to the property (for a second viewing) before she started her shift to sending me little pictures and updates of things that had been done in the house whilst the purchase had been going though, she was amazing! Thank you so much!
5/5
TrustpilotWe recently rented a house through…
We recently rented a house through Reeds Rains and it was the easiest experience. As a first time renter I was worried about how difficult it would be to sort it all, but Anna and the team at the Salford Quays branch made it so easy. Anna especially was helpful, considerate and willing to answer any questions I had.
5/5
TrustpilotWe recently sold our home through Reeds…
We recently sold our home through Reeds Rains in Crossgates and the service was second to none! It was the first time we had move in 40 years and the entire team was extremely helpful every step of the way! Claire, Jane, James, Sarah and Arthur are an asset to the company 10/10 would highly recommend to anybody!
5/5
TrustpilotReeds rains are fantastic and extremely…
Reeds rains are fantastic and extremely helpful and professional. I use them to manage all my properties
5/5
Trustpilot5 stars
James and Arthur at the crossgates branch were super helpful and made the whole process smooth for us
1/5
TrustpilotAbsolutely horrific
They had no regards toward us as a tennant or towards our landlady. They failed to get in touch with us when the contract was up for renewal, we had to constantly chase them. Our landlady opted for them to fully manage the property and do inspections. They never did as many as they were paid to but always kept taking a cut before the rent reached the landlady.When trying to hand our months notice in they declined it. Luckily I cross checked this with our contract and had to contact them again, which they did end up accepting in the end. Due to this delay we nearly lost the house we were moving into to a different couple. I contacted them via email and phone approx 5 times alone about where to hand the keys back as our local branch didn't exist anymore. Nobody seemed to have a clue. When it came to the deposit it took us nearly 2 months to get it back. The landlady hadn't disputed anything, they just hadn't bothered to contact the landlady or the TDS. We ended up raising a dispute, the TDS couldn't even get a response from them so ended up releasing the funds that way. They tried to over charge us on the overlap of rent which took me caused me waste further time emailing and calling. Early on in the contract they tried to charge me a fee to renew the contract despite the new legislation that came in regarding this. All the contact I had (or lack of) was with my property manager Ella Slack. Maybe the issues I experienced isnt company wide and are down to this one individual. However, if this is a case, I strongly recommend if managment see this review, you check the notes on the system and you will see how many time I called and emailed to move out of a property as requested by yourselves. Its not that I was even trying to leave mid contract, the landlady wanted to move back in and gave 2 months notice and I was just trying to adhere to that. I think it must have took what feels like 20 calls and emails to arrange this.
Hello Danielle,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotOutstanding Customer Service …
I cannot fault the excellent service that I received from the staff at the Holmes Chapel branch of Reed Rains, especially Tallulah-Mae.Although in the end I did not actually use their branch to purchase a property, their help and advice on a number of occasions was not only very professional but delivered unconditionally. I could highly recommend them as not only being ethical but very friendly and sincere in their approach to customer service.
2/5
TrustpilotThe service was apathetic
The service was apathetic. We did not receive the AST until about 2 days before we were due to move in (in December) having known we were moving in since August. The documents received contained errors and did not include pre-agreed terms. When we chased the response was always slow and unhelpful.
Hello Abigail,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotVery good experience with the…
Very good experience with the Crossgates office. Claire sold my house very quickly and all the office staff were very helpful, in particular, Jane, who regularly kept me up to date with proceedings.
5/5
TrustpilotNiamh Titterington - Morley
Niamh has been an absolute diamond from the start! The viewing, to applying for the property on the spot, to calling us saying our application was selected and successful! Been a swift breeze with her, would highly recommend! Can’t wait to move into our new home.
5/5
TrustpilotMorley - Niamh Titterington
Absolutely amazing from the start.Niamh was very welcoming on viewing day and answered any questions which we had regarding the property. Including starting our application on the spot. Throughout she has been keeping us updated with everything we need to know. Very impressive.Thank you Niamh!!
5/5
TrustpilotHad a wonderful experience with reeds…
Had a wonderful experience with reeds rains Widnes and very happy with the support we have received through our the whole process. Thank you to the whole team.Strongly recommend.
5/5
TrustpilotCleckheaton Branch
We can not fault the team at the Cleckheaton branch. Johnjo and Jess have been so helpful throughout our sale and also the purchase of our new home. They have kept us updated, chased solicitors where needed and gone above and beyond to help. Highly recommend. Thank you.
5/5
TrustpilotA big thank you to Stephen Lennox and…
A big thank you to Stephen Lennox and the team at the Widnes branch - fantastic service !
5/5
Trustpilot(Review for Reeds Rains
(Review for Reeds Rains, Pemberton, Wigan)We received excellent service from start to finish. Our initial valuation by Jemma showed thorough research and knowledge of the area. We had a few issues higher in the chain, which Emma was always on hand to help us with and chase up. Great communication throughout. The mortgage broker Sandi (embrace financial services) based n branch is extremely helpful and helped make that side of things really easy for us. We can’t thank them enough for helping us sell our house and get into our new property, and would not hesitate to go with them again. Would definitely recommend.Estelle and Gary Mc
5/5
TrustpilotReeds Raina - Rothwell -Maria Hammi
This is a review for Maria Hammill from Rothwell (Leeds) branch of Reeds Rains . Maria was very professional from the very beginning . Providing clarity and advice on all the aspects of our buying process . Very nice , friendly and experienced person.I would highly recommended Maria & Reeds Rains . Very professional attitude and fast response. We ‘ve moved to our new house in 9 weeks. That explains it all.
1/5
TrustpilotWorst service ever
Worst service ever. Absolute lack of response and not answering my questions..
Hello Carol,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotOutstanding service from start to end
Outstanding service from start to end! After looking for a property to rent for quite a while, I turned to Reeds Rains! Shelby from the Castleford branch has been absolutely amazing. She managed to find the perfect property to match my needs.Not only did she take away all the hassle and stress of moving, she also made the move happen fast! Great communication skills throughout, very pleasant and polite, and you can clearly tell she’s passionate about her career. Thank you so much Shelby, you’ve been an absolute godsend.10/10 service, I’d highly recommend using Reeds Rains.
5/5
TrustpilotReeds Rains Rothwell Branch
I've had dealings with Reeds Rains in Rothwell for over 12 years, the level of service from Greg and his team is outstanding. I can honestly say I've never dealt with an estate agency quite like this one. They are all willing to go above and beyond for the customer.To this end I have to specifically mention Maria Hammill. Maria recently helped me sell my house, there was nothing that was to much trouble for Maria, her customer service was exceptional, she passed all levels of expectation. If you live in the Rothwell area and are looking to sell a property I would highly recommend working with Maria.
5/5
TrustpilotProfessional Service
I recently engaged with Reeds Rains in Manchester to let out a property having been disappointed with my previous letting agent company and I am so glad I did. I communicated with Ryan, Joe and Sid and found their service to be extremely professional and efficient. Ryan kept me informed throughout the whole process and I am so pleased with the short time it took to find a new tenant! I wouldn't hesitate to recommend them to others.
5/5
TrustpilotTop service from Reeds Rains, Manchester
A massive thank you to Ryan, Sid and Joe at the Reeds Rains office in Manchester for the excellent service & support we received when looking for new tenants for our apartment in the City Centre. We've used a few other Letting Agents before and the difference between them and the Reeds Rains team is unparalleled. They were professional & courteous throughout and secured new tenants very quickly whilst keeping us updated throughout the process. Thanks again all - top class !
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Reeds Rains Robinson Lee and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 2 Gold across two branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Bury has the most, with 1,934 reviews rated 3.7 out of 5, followed by Rawtenstall with 45.
The two Reeds Rains Robinson Lee offices, by town:
Yes. At EA Masters 2022 its branches won 2 Gold awards.
